As someone very new and inexperienced when it comes to vehicles, I really appreciated the guidance of Sales Consultant Darius when it came to understanding the financing options. He presented me a lot of great, honest information in a way that I understood, he was able to style-step to my experience level and make sure that I felt comfortable with each step of the process. It was so nice chatting and connecting throughout the whole thing, it really made everything so much easier. Thanks again Darius! Also thanks to financing manager Lisa, she made the financing process so quick and easy, she was also able to gauge my experience level and recommend the right options for me. Thanks Lisa! read more

I traded my Pathfinder in on a purchase of a new Pathfinder. I worked with Ryan W and was very happy with the whole buying experience. He found me the car I wanted and made a deal that I was happy with quickly. Sam K in the finance department got the paperwork done quickly and efficiently, and I was driving my new pathfinder quicker than expected. Great overall experience! Thank you, Ryan and Sam! read more

#1 Cochran Nissan Monroeville - 2025 Pathfinder - Car Dealers Near Me - Pittsburgh, Pennsylvania

Came there after closing and they politely offer to reattach our heat shield on our Murano. That was special to us on our trip to DC. Special shout out to the 2 service guys that went the extra mile. They put the customer first before their own needs on Friday night. read more

These guys don't want to sell used cars. They only want to use them as bait to get you on the lot and they push heavily discounted new cars. They inflate the prices of used cars to within $1000 of the discounted new cars as smokescreen. They will not negotiate used car prices and openly admitted to price fixing to set the market with other dealers in a 100mi radius. Do not buy from them. I had to buy a car from Ohio to get anywhere near KBB fair value, at a dealer that actually wants to sell used cars. read more

There are many reasons why The Nissan Skeletor is giving #1 COCHRAN a 1-Star Review. Here are just a few; No Code of Ethics.. I was ripped off, I don't know who owns this business, Al Capone, Robin Hood, Pinocchio or the Grim Reaper. Hyper crates masquerading as saints! I took my 2019 Nissan Rogue into #1 Cochran Nissan service department of Monroeville(4) times for the same problem within a 4 week period, and these jokers didn't fix my ride but had the nerve to charge me, and later upper management refused to refund my money. I was pressured to pay for a frontend alignment that the service department techs knocked out when they replaced 2 brand new struts that were on my vehicle, and charged me for parts that were under warranty. And when they couldn't fix a factory defected steering column (pump), they told me to 'buy a new car.' The service department has a big problem of not returning phone calls and bad communication skills. It took them over 30 days to order a part for my vehicle. The service manager has a bad ATTITUDE and a bad habit of not telling the truth, misrepresentation. The service department employees are angry, disgruntle workers who took my Rogue on a 50 mile joy ride, running errands, making pizza deliveries in with my vehicle. When I exercised my rights to get my vehicle fixed, # 1 Cochran Nissan and Nissan USA retaliated against me! No diversity in the work place. You would think that this dealership was in Iceland, No people of color nowhere! Not even on TV, their TV channel is locked onto FOX NEWS. #1 Cochran Nissan Service Department does not have a courtesy shuttle for its customers. #1 Cochran Nissan of Monroeville contracts with Uber to shuttle their customers around town, and the wait time is 2 hours long, 2 mile radius is the limit. They don't give a damn about their customers. #1 Cochran Nissan service department allowed me to drive out of their shop in an unsafe vehicle, a deathtrap waiting to kill somebody. We I reported a malfunctioning steering wheel problem to this dealership, instead of replacing the 'steering column or pump' the service department ignored my concerns and allowed me to drive out of their dealership in an unsafe vehicle, a deathtrap that almost killed me when the steering wheel locked up on me while I was driving. The service department never addressed the defected steering column and never will. Nissan USA don't want to recall their 2019 Rogue so they made an executive decision to hide the truth from the public. The steering column on the 2019 Rogue is defected, loud & noisy, lock up steering wheel that could get you killed. #1 Cochran Nissan put me at risk. I will never step foot in this place again and you can take that to the bank. This place makes a living ripping people off. I am a former Marine Veteran who fought in the Vietnam War. I hope all you vets out there read my review, A. C. today, your ass tomorrow. I paid for a service that I didn't get when has scamming and lying become legit! I been robbed! CAUTION: #1 Cochran Nissan Service Department could cause severe anxiety and mental distress. Take your marijuana medical card with you. You're going to need it! #robbedbycochran #mydeathtrap #mynissansucks #racistcarcompany #racistdealership #robinhood # thenissanskeletor #nocodeofethnics #crooks #badguys #liars #conartists #mynissandeathtrap #nojusticenopeace #revenge #cars #dealerrater read more

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Have to wait hours to see the finance person. I won't be buying any more cars from this place. It was much better when it was Pittsburgh East Nissan read more

The service manager Kevin does not provide service or is concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they did everything right. I did get a new transmission, which is positive but only after pushing Nissan Corp. I had to put a new tire on loaner car I was given, only to be told too bad. I guess I should have treated the loaner with the same respect they gave me as a customer. All in all not having my vehicle for work cost me close to $1,000. I guess from the service managers perspective, they did everything right and I'm to blame for buying a new vehicle from them and having them service it. read more

I've heard of people that have canceled an extended warranty at other dealerships with no problem. Not the case with this dealership, it's been 2-1/2 months since I sold my car and I'm getting no response from the finance department nor the manager nor APCO. Nobody seems to care to respond to me when I'm losing money month after month. I don't know how I'm getting my money back but I'll soon be reaching out to an attorney read more

The overall best customer service experience at any dealership!!! They need to teach Kenny Ross customer service skills.

I paid for a service that I didn't get. This place is not legit. When I asked for a refund the good folks at #1 Cochran, upper management and the service manager got ghost on me, they did not want to address my concerns (uncooperative/ no professional standards). The service manager tried to put me on a 'come back again and again and again train' but I was not going for the okey-doke. I refused to keep bringing my vehicle to someone who is not fixing it only a crazy would keep returning. 3 times the service department tried to fix my 2019 Nissan Rogue. 3 times they failed; retaliation came swift the last time I dropped my vehicle off some disgruntle tech took my Rogue out on a 50-mile road test without my permission and brought the vehicle back on empty (no gas). Who does that? I think this company has a Code of Ethics problem. They don't have any. If you take your vehicle to #1 Cochran for repair, don't get pissed you've been warned. Good luck. read more

You have to shop with Rob Smola He's The Best Car Sales Man I Ever Had ... The Best Part Is He Never Lied To Me About A Car Or Anything He Was 100% Honest & Continued To Work With Me Every Way Possible ... You Will Not Regret It I Promise read more

My wife took her Rogue Sport to the dealer yesterday because the tire pressure light kept going off. after looking at the car they came out with a bill for $398 saying she needed a new tire. She declined and left. She then took the car to a local place in Penn Hills that said they could get the same tire for $200. When she got there, they found a screw in the tire which they removed, plugged the tire and sent her on her way, for free. Since this dealership was taken over by Cochran they have become dishonest and greedy. This on top of the brakes they claimed to have put on my daughters car but didn't. it's no wonder they have had mechanics arrested. read more

We bought a new Rogue here last week and had a horrible experience. Our salesman, Hosea, supposedly had 30 years of experience at the dealership, not sure how he is remained there for so long. First he told us that Nissan color codes the engine compartment to make it easier for women to understand, then he tried to use the fact that the battery is sealed and does not require the owner to add water as a selling point. It's been over 30 years since I've had to add water to a car battery so maybe that should get taken out of the script. We were paying cash and we were definitely penalized for not financing the vehicle. We needed to hurry to get to the credit union before it closed and they took almost 30 minutes just to print out the quote and we almost didn't make it to the credit union on time. Hosea also gave us his number and told us to text him if we needed anything, we texted him almost as soon as we left to get the number to his insurance broker and he did not return our text until we pulled back into the lot 2 hours later, claimed he was 'busy'. We emailed the insurance to him, he asked us to take a seat, 20 minutes later he comes over to us to ask if we emailed the insurance instead of taking the time to look at his email himself. We had to wait another 30 minutes for the finance guy to finish the paperwork. The finance guy finally came to get us and totally ignored me and just spoke to my husband, which was not ok. Once we finally got the paperwork done, Hosea came out to walk us through the car one more time and how he treats and talks to women is not appropriate at all. He told me how to do the remote start and then if I decided to stay home and cook breakfast for my husband in bed, I can change my mind and turn it off. I told Hosea that I am not a 50s housewife and he tried to back pedal because he knew I was upset with his demeanor. If we didn't desperately need a car and if the supply of cars wasn't so poor, we would have walked out of the dealership and not given them our business. One consolation to us is that he said he works on salary, not commission, so luckily our purchase did not put any extra money in his pocket. The whole day took us 6 hours, which is absolutely ridiculous, it probably would have taken half the time if we would have financed the vehicle but we shouldn't be penalized for paying cash. I do not recommend this dealership at all and I guarantee that I will not be going in for my free oil change, I will never step foot on their property again. read more

If you want to buy a new car don't hesitate to call Stan Grandy at #1 Cochran Monroeville Nissan. He answered all my questions quickly and gave us a great deal on our new SUV. He was professional and an excellent salesman. If you are in the game for a new car, please stop looking and call Stan. He will work his hardest to get you a good deal. I highly recommend him and #1 Cochran Nissan! read more

#1 Cochran Nissan Monroeville - 2022 Nissan Pathfinder - Car Dealers Near Me - Pittsburgh, Pennsylvania

Received a call asking if I was interested in getting out of my lease. I was told they needed used cars bad. My 2019 Nissan Rogue only had a lil over 5,000 miles on it after a year and a half. I was told that Cochran would buy me out of my lease and they would show me something that would make me smile. I took my 2019 Rogue to see Lou Douglas my sales agent. He showed me a 2021 Nissan Rogue SV and I must say, I was pleasantly surprised. However the element of surprise soon turned into shock, despair, disappointment, and completely pissed off. The F&I person Mike Wagner nor my sales agent had never shown me the paperwork for Cochran buying my 2019 lease. Upon purchase of the 2019 Mike Wagner slipped in two service contracts that were never explained or presented to me. Attempting to cancel those contracts were only met by unreturned phone calls and more lies. The my paperwork for my 2021 showed that I did apply my $1700.00 rebate toward the down payment and that the dealer would mail me a check for $1904.35 as bonus cash from Nissan. I also had to call their extended warranty company for the cancellation of the unwanted service contracts of which I've never seen the refund yet and it's been about six weeks nor have I seen the $1904.35 bonus cash from Nissan. When I contacted Brian Zelinski regarding my refunds I was told it was an error on behalf of the F&I department that in actuality the $1904.35 was negative equity from what they gave me for my 2019. Now keep in mind they called me asking if I'd sell them my 2019. I've never leased a car therefore unfamiliar with the procedures of selling my car back to them. Brian Zelinski continues telling me he did me a favor by them buying my 2019 because it saved me from paying early termination penalties. Keeping in mind they solicited me to buy out my lease I had to remind Brian Zelinski he did me no favors as the came to me desperate to buy low mileage vehicles fir their lot. Bottom line here is I'm still waiting for my refunds, received a call from another upper management, compiled a very detailed complaint for the PA Attorney General Bureau of Consumer Protection and planning to put it in the mail Monday. Mr. Zelinski stopped returning my emails and I also attached a copy of all conversations with anyone I dealt with including screenshots of text messages and I'm hell bent on getting my word out there and getting my money they owe me. The best advice I can give is if they ask you to tap a highlighted blue area on a blank iPad don't do it. It completes your signature on documents with nothing on them and they fill those documents in after the fact. Best advice is STEER CLEAR AND BUY FROM A REPUTABLE DEALER!! read more

I purchased a very low mileage 2018 Mustang on 7/9/19. Within a month the car would not start. I had to have non-warranty covered wiring harness repairs. Ford dealership stated that the Mustang never should have been sold with cut and exposed wires. I sent documentation to sales manager Mark Burchell and left three messages. No calls have been returned. Cochran's lack of any response certainly fails to meet their maxim "of placing the needs of customers first". Bill Pritchard Grove City, PA read more

Great experience! My salesman, Bob Fiori, is EXCELLENT! Very friendly, helpful and knowledgeable about cars. He was patient with me, took the time to answer all my questions, etc. Both sales managers I dealt were the same. I had been a Shorkey customer for years and probably won't go back. The Nissan dealership building is clean, has more options for when you need your car serviced and everyone is professional. #1 Cochran Nissan is now my choice and I would DEFINITELY recommend them to all my family, friends and customers! read more

Went in for an EXPRESS SERVICE of an oil change. Service advisor told me about an hour.... 2 1/2 hours later went back and asked what was going on and was advised was just finishing up and that my car was going thru the car wash. So after paying the bill go out to my car and find that it hasn't even been washed! 2 things I hate are being lied to and wasting my time and both occurred on this trip. Finally left the lot 2 hours and 45 minutes later from my EXPRESS service! This is the closest location for me to get an oil change but will travel further for better service!!!! read more

I am incredibly disappointed once again with my service experience at #1 Cochran Nissan. My family has purchased 4 cars from this dealership before Cochran took over. Pittsburgh east was great to deal with and service department was second to none. Since Cochran has taken over, i have been throughly disappointed in my service experiences. Today, i scheduled a simple oil change. Had i gone to jiffy lube or Valvoline, it would be 15-20 minutes in and out. Instead, i schedule an appt at the dealer and am told it will be at least an hour because they are busy. Why did i bother to make an appt? I had to bring my less than a year old murano in for an issue with the power hatch not working about two months ago. They acted like they were doing me a favor in repairing it when the car is less than a year old! It has gone downhill significantly since Cochran took over. The customer lounge is not clean nor comfortable. The next time i am looking a new car, i will not be coming to Cochran Nissan. read more

I walked into #1 Cochran Nissan skeptical and discouraged as I have not gotten the news I wanted from other dealerships. I was greeting immediately and treated like a friend and not just a customer. The process was smooth, reassuring and stress free. My salesman Ryan and the Finance Manager Derek really worked hard to make sure I got the exact car I wanted and keep me within my financial budget. I would definitely recommend #1 Cochran Nissan to others!!!! read more

So I recently wrote a review about my purchase through this dealership. I purchased a car and the very next morning the battery was dead. Didn't drive it anywhere except home from the dealership. They said it could've been my fault. They offered to give me a free tank of gas and pay half my day of work I missed for the inconvenience. NEVER got that nor my gift card. I returned the vehicle and was told my deposit would return to my bank account by Monday or Tuesday; Tuesday being a full week after I returned the vehicle. Still waiting on my deposit back. But I am being ignored by the mangers and the sales person who sold the car. I'd never recommend this dealership. Ever. Worst experience ever. read more

We recently bought a new Nissan Leaf. Rob Smola was our salesman and he did an excellent job demoing the vehicle, telling us our options and laying out our price. It was an easy, no pressure experience. I would definitively buy another car at this dealer and from Rob. read more

From the second I hit "send" on the online inquiry to the moment that I drove away, the entire experience was great. My interactions with Stan first, via text, to set up the appointment were very courteous and I really like that he asked how I'd like to communicate and whether text was okay, which it was. Stan set us up with Darius, who was informed of what we were coming in for and was really great in guiding me, but not pushing me, in my search. I think he was really good at reading me as a customer, which is really important. Lisa in the Finance department was fantastic as well. When it comes to spending large amounts of cash, there's a certain level of anxiety involved but she was really friendly, put me at ease and was extremely relatable. I'd recommend #1 Cochran Nissan to anyone, and will definitely consider going back for any future purchases. read more

I am in need of a new car and I was very excited to start my shopping at Cochran as I have heard they have a wide variety of cars to choose from and I would likely have an easy time finding the right car for me. Was I ever wrong! The sales person was extremely rude. I told him what I was looking to spend a flexible $16,000 and hopeful for a flexible $300 a month car payment with money down and I would like to see some cars. I was told my budget could not be accommodated. He ranted about how I must be ready to purchase a car TODAY. I was still deciding what kind of car I will be purchasing and not ready to purchase one at that moment. That seemed to greatly upset him... He also refused to let me test drive any cars. I left. I do seriously intend to purchase a car so I went to Monroeville Chrysler Jeep where I had shown up in tears after my bad experience at Cochran. A nice salesman quickly cheered me up by happily showing me some great cars. I also had a pleasant experience at Honda this afternoon. My family will never buy Cochran again! read more

Their doc fee is the maximum allowable by PA State law. It is NOT mandatory and is 100 percent negotiable. Fees allowable jumped 300 percent in Jan 2020. Do not pay the 389 dollar fee to push paperwork for your car. I suggest if negotiation fails, try another dealer with lower fees. read more

Stan and the rest of the team were so helpful and easy to work with! They made the buying process easy and understandable! I would recommend buying, leasing or servicing your car with #1 Cochran in Monroeville! If you are thinking about buying a car, Stan is the person you want to work with! He responds quickly and made buying a car easy and pain-free with my busy schedule! read more

Everyone at Nissan Monroeville were great over the past weekend during my purchase of a 2019 Rogue. Lou was our salesperson and he couldn't have been more helpful. Despite walking in the door 45 minutes before closing, Lou was very patient and answered all of our questions in a timely manner. He never once made us feel rushed for showing up so late in the day. Since the trim and color I wanted wasn't available on their lot, he located it at another dealership and offered to transfer it to Monroeville. Unfortunately, the initial car I selected sold over night but be called me as soon as he found out on Saturday and found me a new match with even more features for the same price. Everything went extremely smooth in the entire process and I'm now driving around in my brand new car :) read more

Happy to give Darius a great review. He helped my son purchase his first car this past Saturday. Darius was knowledgeable and helpful and very personable. Between him and Lisa our finance person the whole process went well. Jer was taken very good care of by these two. As a nervous mama in these type of situations I would definitely recommend these two if you need a car. read more

I inquired online about a certified pre-owned vehicle and was contacted within the hour to set up time to come in. Although the model I wanted to see was unavailable at that time, I was assisted in test driving an identical model in another color. Ryan was nice and helpful, and made sure the model I wanted (which was out on loan to another customer) was returned ASAP so that I could come back and look at it. After returning the next day and deciding I wanted to buy it, I did have to wait several hours before I was able to see someone in financing. My advice is to make sure your whole day is clear before going out to the dealership. The financing team, while very nice and friendly, does try to push additional warranties and upgrades on you when you are going through paperwork, so do your research in advance to ensure you know what you want and aren't talked into purchasing unnecessary add-ons. Overall good experience! read more

went to look at and buy a car they wouldn't let me husband test drive the car then said we don't negotiate prices never ever heard that trying to screw us over and didn't work STAY AWAY read more

I had a wonderful car buying experience yesterday at the Nissan Monroeville location. I purchased my previous car from the dealership (before it was Cochran) so I wanted to return. Everyone was helpful and made the process as easy as possible. Only about 2 hours from test drive to purchase! Ralph Nelson was exceptional! He made sure I knew all of the features about the car, took it back to service to be detailed, put on my license plate, answered all questions, etc. I highly recommend this dealership. read more

I never would've thought of car shopping as a "pleasant" experience but it really was! The team here did a wonderful job from the beginning. We were greeted at the door and shown the models we knew about and the one we were curious about, the Kicks. After the test drive I was sold! The rest of the experience was seamless and painless. I never felt pressured to do anything nor backed into a corner. Thank you very much everyone!! read more