Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

Absolutely pathetic and embarrassing. I spent six hours at the dealership. They had full knowledge…read moremy co-signer or primary was a California resident living in California and still ran a hard inquiry on his credit, only to much later say they couldn't proceed because he wasn't in Pennsylvania. This was after multiple sessions of paperwork and test drives. This wasted our time and impacted his credit. My family and I have purchased 4 cars from this dealership, and we will not be returning again. I am extremely frustrated with the entire process today. Egregiously disappointing process and poor communication.

I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of…read moreMonroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future.

I would rate you a zero if it was possible. I negotiated a deal with Joe, sales person, and Luke,…read morefinance manager last night. I was using financing outside the dealership, offered to put a deposit down to hold the vehicle until today. Spoke to Luke and Joe this morning confirming check was issued and we would be there at 4. Just got a call the vehicle was sold. Sales manager was disrespectful to myself and my husband as we try to figure out what happened. He hung up on us. I would never shop here.

2026 haven't had this Tuscon a year and the engine went on it. It should be covered by the…read morewarranty. Now Melissa is telling me and rod is not covered because of an oil change. I showed proof of an oil change in January but you will no accept it stating you need the very first oil change. Not sure about the logic in that being the reason to deny my warranty and leaving me with a 6000 dollar bill. Very frustrating and unprofessional. The dealership should stand by their product. I believe this Tuscon year and model is known for a defective engine.

I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

Called the service department today because my 2008 Prius would not turn off. I got the service…read morereceptionist and told her my issue. She place me on hold and came back with a message from the service advisor. I told her that the information she gave didn't work so she put me back on hold and when she came back I was told that there is nothing that they could do over the phone and to have my car towed there and there would look at it. Now given the symptoms, won't power off, no dash lights and the tailgate won't unlock, it is a bad combination meter (which as a trained mechanic you should know). That took two minutes to research but given the car was still running I hoped they could tell me how to turn it off. Instead they were hoping to make a buck or didn't want to take the time to help a customer out. Reading further which is my fault, all you needed to do is hold the power button in for 5 seconds and it will turn off. Nevertheless, if that is the expected response from a trained service advisor then I am no longer taking my car to Spitzer Toyota in Monroeville.

I've had the pleasure of dealing with both Sales and Service at A&L Motors. The entire crew went…read moreabove and beyond on every facet of this purchase. Although a used BMW X5, they treated it and me as though it was as new car purchase as well as carting my disorganized tail around to get some paperwork straightened out. I experienced a minor AC problem after pickup and understanding that I live 2 hours away, they saw that my vehicle was quickly serviced and back in operation within hours. They even game me a loaner to take home, projected it the repairs would take a day and before my son and I could finish seeing Star Trek at the Monroeville Mall, it was done. I have not one negative thing to say about anyone I dealt with. All the unique personalities make a great team and they showed me nothing but respect, courtesy and high customer service I wouldn't expect anywhere else. This is my second BMW purchase from A&L but it won't be my last.

2024 BMW i4 M50…read more Compared to some reviews here, my experience seems pretty tame. But all this hassle for a brake flush? The good: Everyone was unfailingly polite. The technician provided some useful insight in his video. The bad: I've had more than two dozen brake flush services at dealerships (mostly VW/Audi) in my lifetime. Most also included an oil change and inspections. I always waited for them to complete while waiting at the dealership. Most were completed within two hours or less; none required more than three hours. Because I expressed concern with the stiffness of the manual steering adjustment, extra time was required. So, I was provided with a loaner (2026 740i -- it rides wonderfully, but what a barge!) and assumed my service would be done at end of day. I received an e-mail mid-afternoon with accompanying video at the end of which the tech explicitly stated that my car would be ready to be picked up at end of day. I arrived at about 4:30 pm; the car was not ready. The loaner I was given had an expired registration (I always check with rental cars), so I was given another loaner (another 2026 740i). The next day (Thursday) I had no communication from the service department. I had to drive to the dealership late that night to retrieve something from the glovebox of my car that I needed for an appointment the following day (Friday). I called the dealership late that (Friday) morning (~11 am) and was told the car would be ready and washed that afternoon no later than 1:30 pm. I arrived at 2:30 pm and picked up the car. The next day (Saturday), I found that the under dash panel above the pedals had been reattached improperly. After some research online, I got the panel removed (2 8mm bolts) and bracket adjusted (2 T20 screws) without having the airbag blow up in my face. A locator pin on the panel had not been slotted correctly. I managed to retighten the bracket and reattach the panel in its proper position. Today (Monday), I found a charge of $5.06 on my credit card; no receipt and no explanation. When I dropped off the (second) loaner car, I was assured everything was settled. I had the receipt for $15.00 worth of (premium) gas, but was told it wasn't needed. By the way, the first loaner must have been returned filled by the previous user with the lowest octane gas; it knocked noticeably under light acceleration. More than 48 hours of grief for what should have been a two to three hour service. What a kerfuffle! Trivial monetary cost, but major headache. Go elsewhere.

Used them three or four years ago for a remote start installation. did a super job. as of December…read more5 2025, the phone number doesn't respond and Google Maps reports that this business is permanently closed . sad.

Love Audio Communications! They do great work, charge a fair price, and always answer my questions…read more Highly recommended!

While shopping for a used car, we stopped in at Biondi because we weren't sure what we wanted…read more Winnie immediately greeted us and asked about what we're looking for. She was happy to walk us around and show us options without wasting our time on cars we wouldn't want. She was incredibly knowledgeable about each of the vehicles on the lot, and she didn't pressure us. When we liked a car that was very new to the lot, Winnie got more information and made sure we could test drive it even though that was inconvenient because they had moved it off lot to a detailing shop. Winnie's help helped us realize what we wanted, and unfortunately it wasn't something that Biondi had in stock. We ended up with a 2019 Subaru CrossTrek after driving a truly beautiful 2014 CrossTrek and a 2016 Jeep Compass at Biondi. The price points on their vehicles were very reasonable, and you can tell that their dedication to the customer is what has kept them in business all these years. I'd highly recommend Biondi and Winnie to anyone looking for a new or used vehicle.

My experience start to finish was amazing. When they say welcome to the family they truly mean it…read more I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi.

They are our go to fir servicing our Honda because they are close (and have most of the vehicle's…read moreservice records), but they aren't the greatest. First, it is near impossible to get ahold of anyone by calling. you usually need to leave a message and it is a crap shoot on whether they will actually call back. They also seem to like to push extra and unnecessary services. They knew we just replaced tires about a month before our service, but still insisted that we needed a rotation. They offer a free car wash with service m, ask if you want it but then often forget to actually do the wash. All that being said, staff is friendly and the work always gets done.

Service, cost was reasonable. Jojo the appointment coordinator was kind and courteous. Dave was…read morekind and was quick to greet me as I drove into the service bay. Courtney checked me in and explained the process for my service appointment. My car was returned to be sooner than promised and cleaner than before service. Thanks Valley Honda from this Dallas Texan

Everything went well. We were traveling, returning to Florida. Charlie and the tech guys took…read moreexcellent care of us. Had us all fixed up and back on the road in no time. Thanks a million.

Terrible experience. I'm just days away from not being able to drive my car because the dealership…read morecan't process the paperwork for me to get license plates. in addition to that they can't even seem to be able to return calls. I called the dealership every day for a week before anyone bothered to call me back. Never again, will shop elsewhere on my next car.

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.