Vehicle Leasing made easy. Tom Youngblood worked hard to get my agreement across the finish line. Nick Mykhailenko took care of us at the dealership wrapping up the deal and sending us home in beautiful Honda HR-V. Highly recommend this dealership and these two sales professionals. read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

Customer service was good. I have visited this dealership on multiple occasions and I have had mostly positive experiences. Communication needed improvement read more

I contacted Mossy Honda while shopping for a new CR-V Hybrid and spoke with Erick. Throughout the process, I felt the communication was often vague and I was never provided with a clear written breakdown or confirmed vehicle details before being asked to come in. After I politely informed him that we decided to move forward with another dealership that provided a confirmed offer and VIN, I received a response that felt unnecessarily guilt-driven and unprofessional. To be fair, he did respond and stayed engaged during the process, but I believe customers should be able to compare dealerships and make a decision without being pressured afterward. I would have appreciated clearer pricing transparency and a more professional response once I declined the offer. read more

Weeks later, I am still waiting for a return call from manager Mike Conroy, and the scratches on the brand-new car I purchased here still have not been repaired. I had quotes from two Honda dealerships and wish I had trusted my gut and gone with the other one. They gave me a fair price upfront, while this dealership initially gave me one of the highest prices I received. Only after I shared the competing quote did they put in writing that they would beat it by $500. About two hours into the purchase, my salesperson, Roger, giggled and told me he had technically beaten their price and had never said by how much. I was exhausted and just wanted to finish the purchase so didn't push on a couple hundred dollars. The entire process took about four hours, including a lot of unrelated conversation and politics when I repeatedly just wanted to complete the transaction and leave. I was also promised Honda swag that I never received. I was then sold a new car with scratches and promised they would be repaired. My first trip back meant waiting an hour only to be told I'd have to return. Before my second trip, I specifically called ahead to make sure there wouldn't be a problem and was assured I could come in. I waited 2 1/2 hours, only to discover nothing had been done to my car. After I'd already been there about two hours, Roger offered to do me a favor. I asked how long it would take and he said 10 minutes. I told him that was all the time I had. At 25 minutes, I texted him and was told 5 more minutes. It took 45, making me late for a work call. I have the exchange in writing. When I finally got my car back, the interior had a strong cologne smell that wasn't there before, the new-car smell was gone, and the scratches were still there. I believe the dealership should clean the vehicle and complete the promised repair. After all of this, I specifically asked to speak with manager Mike Conroy. Weeks later, I'm still waiting for his call. This isn't about one mistake; it's a pattern of poor communication, excessive waiting, and promises without follow-through. The experience has left me worn down and wishing I had purchased from the other dealership. I will gladly update this review if management contacts me, repairs the scratches, cleans the vehicle, and makes a genuine effort to resolve this. read more

I held off on buying a new car for way longer than I should have simply because I absolutely hate the typical car dealership process -- the haggling, games, pressure, and wasted time. After calling and speaking with Nick, we decided to make the 3-hour drive one way, and I can honestly say it was beyond worth it. From the beginning, Nick was a straight shooter. No gimmicks, no runaround, no pressure. I came in with a check from my bank already in hand, and he negotiated the price fairly and respected the haggle-free buying experience I was looking for. He was also the only person in this part of SoCal who actually listened to what I wanted and got me exactly the vehicle and color I had been searching for. The entire process was smooth, honest, and stress-free from start to finish. Experiences like this are rare nowadays. We'd honestly drive double the distance for the kind of service Nick provided, and he'll absolutely be our car dealer moving forward. If you're tired of dealerships playing games and want someone honest and easy to work with, go see Nick. Could not recommend him enough. read more

Mossy Honda - Mossy Honda new car purchase - Auto Repair Near Me - Lemon Grove, California

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I started to look for a Pilot Trailsport in black or gray. After inquiry about availability, Dwayne de Maurivert reached out and by text offered 54k OTD. I was interested and explained that work horrible hours and getting time off is hard. He aggressively pushed for me to come in which is fine. But before I could come in, I wanted to know the info on the car so I asked for a Window sticker. This was 02JUL2026. Today, 15JUL2025, he messaged how he could get my business. I pointed out that during the last 13 days I was down to two dealers who kept communication and offer was 51.5k OTD. He proceeded to send me new offers, not providing the VIN/window sticker. His OTD offer was 47.4k. After asking for the VIN multiple times he writes, "It's Trail Sport minus the "Trail" " I am sure he finds this funny. He told me early "this is the best Honda dealership in SD." I can factually tell you there are 3 dealerships around the area that gave me proper offer and if they could not beat the price they were honest and I was able to move on. read more

Mossy Honda - Salesperson joking about giving low OTD from base trim - Auto Repair Near Me - Lemon Grove, California

JJ helped me out with buying a new car - he was really knowledgeable and funny, as well as personable. I appreciated how much fun he made the car buying experience, which is usually stressful. He is an excellent part of the Mossy Honda team. read more

There are no words that can explain the most amazing customer service I received from Juan Resendiz. I flew in from Sacramento to assist my daughter in buying her first car and Juan made the transition so smooth from Richard from Financing to Eddie sealing the final sale. I just want to close and say Mr Phillip Mossy you have the best crew. read more

TERRIBLE! Tried to charge me $2,300 for an issue I got fixed somewhere else for $120. You guys are scamming customers. I can't believe all my time wasted at this establishment. 2 days in a row only for my A/C to STILL not work. First day it took 3 hours and the second day took 2 hours. Insanely terrible service. read more

I just leased a new HR-V from Mossy, and worked with Aleks C. Too often, vehicle salespeople are entirely too aggressive, too pushy, too smarmy - Aleks is the complete opposite. He has a very casual, no-pressure approach and I was comfortable talking with him as we looked at the vehicles and did a test drive. It can be a delicate balance for a salesperson, meeting monthly goals while somehow not alienating customers, and Aleks could give more than a few other dealerships a lesson in this area. During final negotiations, he did fall back on some embarrassing textbook sales tactics (for example, "don't even look at this first number, I'm going to go back and get something better,") which was disappointing but I get it. In the end, regardless of how we got there, he met my numbers and I left feeling generally positive about the experience. read more

William Tarr at Mossy Honda took care of us from the first moment of inquiry to closing the deal. We were looking into an electric vehicle and noticed value opportunities with the Honda Prologue. William stayed in touch , reached out when Honda was offering a discount. We took advantage of every deal he found. He even transported documents across the county to ease the deal. The transparency and work ethic got us into a great car at a fair price read more

Car dealerships can either be your worst enemy or your biggest ally, my car buying experience with them was nothing short of the best car purchase I've ever had and I've purchased a lot of cars over the last 40 years. I dealt with Tom Youngblood and Jeanette and from the first email/text/phone call to the day I picked up my new CR-V they were nothing but up front and honest, keeping me informed all along the way. I highly recommend dealing with the two of them. As far as financing it was fast and painless, Iz got me in and out, he knew I was in a hurry so he hustled to get the deal done. Great experience, I couldn't be happier with my new commuter and how I was treated from start to finish. Thank you Tom, Jeanette and Iz for taking excellent care of me. read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

I rarely leave negative reviews, but my experience at Mossy Honda in Lemon Grove was disappointing enough that I feel the need to warn others. I initially reached out about leasing a Honda Pilot and was working with Albert. I shared a quote I received from another dealership and asked if they could provide me with a competitive offer. Albert refused to give any pricing over the phone and insisted I come in. I let him know I was leaving town and asked him not to contact me until I returned the following Wednesday. Despite this, he repeatedly called and texted me during my trip, ignoring my request. There was ZERO respect for my request to leave me alone during my travel. When I returned and reached out, I again asked for a quote before making the drive. He continued to refuse, saying it was the end of the month and I needed to come in that day to get the "best pricing." He even texted me promising he wouldn't waste my time and would beat the deal I'd received. That promise fell flat. I wasted a total of 2 hours. I waited over an hour and a half at the dealership before finally telling them I would leave unless I received a quote immediately. At that point, they tried to have me sign paperwork before even showing me numbers--and when I realized it was to run my credit, I declined. Albert was visibly annoyed by that. While waiting, they sent someone to show me a specific vehicle--a Honda Pilot ELT AWD--which I liked. But when Albert finally brought out the numbers, not only were they higher than the other offer I had, but when I told him that, he acted like I was lying and initially refused to match it. Only after I mentioned leaving did he suddenly say "I'll check if we can match that." When he returned, he asked me "did you touch the car?" To which I said, yes, his response was "good news, the car is yours" AND WE SHOOK HANDS! But here's where it got really shady: when I looked at the paperwork, I noticed they had switched the car. Instead of the AWD model I was shown, they had listed a 2WD model and tried to pass it off as an "upgrade." I was shocked and insulted. I explained to him that he asked me very specifically if I "touched" the car. I said that 2 Wheel Dr. vehicle is not the car that I was shown nor that you asked me if I "touched."It felt like they assumed I wouldn't notice the change. When I pointed it out, Albert said they had shown me the AWD by mistake and the pricing was only good for 2WD and became even more agitated. At that point, I had lost all trust in the process and walked out. This experience felt deceptive and disrespectful. As a woman buying alone, I felt like they tried to take advantage of me and expected me not to pay attention. If you're not someone who knows cars well or doesn't catch small details, I strongly recommend staying far away from this dealership. It was a waste of time, and I left feeling insulted and disgusted by the way I was treated. Actually, in general, you should steer clear of this dealership. Go find you an honest dealer to work with. Thankfully I was able to head over to Honda of El Cajon and drive off with the car I wanted for the price I wanted and also had an amazing and respectful buying experience in El Cajon. read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

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Stephanie is the best! She's quick to assist and answer my questions! Was able to give me a reasonable price for the services being done! She's nice and respectful! I will be coming back! Also may we please remove the response below from Darren thank you.. that problem was resolved years and years ago. read more

I don't often give a good review of car dealers because of my dealings in the past and feeling like I got taken advantage of. But I decided to change the playing field and educate myself before setting foot inside a dealership. I used this process in a recently completed vehicle purchase and used it again assisting with the purchase of a 2026 Honda Civic Sport for my stepdaughter. I had eight dealers competing for my business and Mossy ended up providing the best OTD price. Working with Joseph Rodriguez, we were in and out within two hours (a day that included a walk around, test drive, signing documents, getting the keys and driving home. For us at least, this was a very positive experience with Mossy. read more

Purchased a car over the weekend - our sales rep Alexander Peña made it happen ! He was patient , listened and helped to this best of his ability. The car was from my mom , he made sure our questions were answered and truly tried his best to get us a great deal . I would 10/10 recommend Peña for anyone looking to purchase or lease a vehicle ! read more

I thought getting a great deal only happens at the end of the week or the end of the month or the end of the year but was able to get a great deal done! Thanks to Isaac Backowski went above and beyond just to a great deal done! He even gave me a ride from pacific honda back to mossy honda after walking away from mossy just to do business! You can't be happy with the car unless you're happy of how much you bought it and they were able to make me happy on both of them. So look no further because mossy honda just beat 4 other honda dealership that i went to. If you in a market for a new vehicle just go to mossy and ask for isaac and he will take care of you! Outstanding salesman and very pleasure to work with! read more

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Getting a new car is a happy but grueling process. Evan Rose was very helpful, patient and considerate in getting me into a beautiful new Civic. He's a great guy to deal with if you are considering taking the plunge. read more

Love this dealership! Purchased a used vehicle with my wife 6 months ago from Alejandro (Alex) and came back as we are planning for a third child and looking to replace our second car, a 3 row crossover, with a vehicle that has easier access to the third row (minivan). Our former salesman was out on medical leave but Cesar (CJ), Jeanette and a young salesman, forgot his name, stepped up and provided a wonderful experience. We did not end up purchasing the Odyssey as we were unable to come to terms on the Out the Door pricing but still enjoyed a wonderful few rounds of negotiations. As someone who has worked in many auto and power sports related industries before and through attending university, I am always impressed with Mossy's professionalism, kindness and just general calm while putting up with my antics. My family highly recommends this dealer network. Also a shoutout to the service department that performed a service and recall fix on our previously purchased vehicle within a few hours on one of the days we were at the dealership negotiating. Thank you Bella and the service department. read more

We had a great experience at Mossy Honda! I usually use Mossy Toyota for my car deal needs but my Daughter is a Honda girl. She bought her Honda Sport through Mossy Honda of Lemon Grove so when she was ready to trade in for the SUV she was we went back to Mossy Honda of Lemon Grove. Ruby was our salesperson. She was attentive and listen to what my Daughter was looking for in a trade. We spent about 4 hours there and went home for a break and came back when car in color She wanted was picked up from Chula Vista dealership. The Manager Kevin was very accommodating and she was able to get the trade in deal she wanted. Thank you Ruby & Kevin for Making it happen. read more

Mossy Honda - Our Salesperson Ruby - Auto Repair Near Me - Lemon Grove, California

First and foremost, I went in with little to no expectations. I am naturally, a very pessimistic person. So I knew my credit was not good and with little to no down payment, I'd likely be denied. But then came Manny, and he completely flipped my expectations upside down. He was patient, understanding, and most of all, willing to work with me. In the end I wound up driving off in a 2024 Nissan Rogue completely and utterly satisfied with how amazing the service was.​ read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

Returned Sunday 11.17.24 but this time it was for a friend who needed to purchase a car. Requested Bryant Vidrio because I had a great experience with him with my own purchase for a Passport back in February 2024. Let me tell you that he did indeed come through a second time. My friend and I had done some shopping at other Honda dealers due to them being closer to the location of my friend, and the experience was subpar compared to Mossy Honda. Bryant was welcoming, willing to hear out my friend, and worked to get a rate that fit the budget of my friend. Bryant was understanding of my friends concern and did not pressure her into making a purchase with Mossy Honda despite knowing that we had gotten quotes from another dealer and actively worked with her to secure the best deal possible.There were many times where we had to meet and talk amongst ourselves and Bryant was patient throughout the whole process. Taking care of your customers is truly important, even if it means financing with or without American Honda Corporation. There was no pressure to finance with them or with an outside credit union, which I personally appreciated. Mossy Honda 100% shines in this department. We finally closed the deal and my friend walked away with a gorgeous 2025 HRV. Thank you Bryant for making this process as smooth as possible. r/sm. read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

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I want to start by saying everyone there is amazing especially CJ he was upfront and had amazing customer service. He jumped through hoops to get me into my dream car. The internet director Micheal also helped me get the car and did everything he could to make it enjoyable for me. I'm forever grateful for him and everyone who helped me. Definitely go there if you're looking to get a car CJ will definitely help you read more

Mossy Honda - 2019 dodge challenger scatpack - Auto Repair Near Me - Lemon Grove, California

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Had the absolutely best experience at mossy WILL TARR from sales helped my wife get into her civic sport the grey one in the picture and I came back for the TYPE R from how easy and fast the purchase process was to helping get the best deal not to mention I had my 2 year old daughter that was running around being impatient they where above and beyond giving me the time and attention I needed to make this happen with my little one!!! Can't thank Honda mossy enough no WILL TARR with absolutely going above and beyond with the details and deal I wanted to get hands down best in san deigo unlike ither dealers that wasted my time they cut straight to the point and got me in n out easy read more

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$1,700+ Spent for an Incomplete Repair and a Traumatized Daughter!! I am writing this with a heavy heart as a father. My daughter, a hard-working student who is already managing significant financial pressure, chose Mossy Honda for service because she trusted the brand to treat her fairly. Instead, this dealership took over $1,700 of our money and returned the car in an incomplete, unsafe state, ending in a hostile confrontation that left my daughter in tears. We paid $1,728.75 for a PCM replacement and programming. Despite this massive bill, the car was returned with a dashboard full of warning lights. When I questioned why the lights weren't cleared, I was told their only job was to make the car "turn on." Furthermore, they initially charged $640 for a "calibration" attempt on a part they later claimed was dead--effectively charging us to program a brick.The situation escalated when we returned to address the AC system--the very thing that caused the PCM failure. Service Advisor Javier Hernandez performed an unauthorized Freon recharge on a system he knew was leaking without calling for approval. When I called to question this unauthorized work, Javier became aggressive, hung up the phone on me, and then turned his anger toward my daughter who was there to pick up the car. He ordered my daughter to leave and told her to "never come back" to the dealership. My daughter was left crying and shaken by how she was treated. As a father, it is gut-wrenching to see your child treated with such disrespect and hostility by a business you just paid nearly $2,000 to.: I have reached out to the Service Manager, Paul Bowen, via email to resolve this professionally. He has completely ignored my messages despite me confirming his email is correct. "Warning to Others:"!!! If you value your money and the safety of your family, stay away from Mossy Honda Lemon Grove. They do not stand behind their work, they perform unauthorized repairs, and they treat students and young women with zero professional decency. We are now forced to involve the Bureau of Automotive Repair (BAR) to get justice for the incomplete work and the mistreatment we suffered. read more

I had a great experience at Mossy Honda Lemon Grove! JJ was incredibly helpful throughout the entire process. He was patient, knowledgeable, and made sure all of my questions were answered without making me feel pressured. He went above and beyond to make everything smooth and stress-free. I really appreciated his professionalism and excellent customer service. If you're looking for someone who genuinely cares about helping you, I highly recommend asking for JJ! read more

Unprofessional and lied to my face repeatedly. I used Truecar buying service. The dealer sent me two offers via email, valid for 7 days. I made an online appointment and arrived at the dealership within the 7 day window. Bottom line, high pressure sales tactics, psychological warfare and in essence they refused to honor the deal they had offered to me in writing and repeatedly lied to me about the reasons they wouldn't/couldn't honor the deal. They than lied about the price I would pay after eventually "agreeing" to honor the initial deal. Unfortunately, I ended up buying the vehicle. I regretted my purchase and the experience and wrote an email that I shared with 4 members of their management team. No response for 7 days until the lowest level person I had written to contacted me because the contract had a mistake and needed to be redone. Simultaneously I filled out an online survey regarding my experience with Honda directly. Within 12 hours of that survey I had a VP/GM calling me and offering to ameliorate my displeasure. After an hour of "you just don't understand the deal" conversation he made some changes to my contract that partially reversed some of my financial losses for which I am grateful for but clearly would never have happened had Honda not pressured the dealer. I would never recommend anyone use this dealership and I certainly will never use any Mossy dealership. read more

This entire dealership is ran by crew of incompetent, indifferent people with very few staff who actually care. Tom Youngblood is a textbook lying, scheming salesman. This dude will tell you straight to your face that car is not available for sale if you refuse to use their preferred bank for financing. I should've walked away from the sale just to not let Tom get the commission but I just wanted to get it over with since I was in a bit of a tight spot and needed new wheels ASAP. Ask for someone else like Eli instead. Their finance department is something else too. I tried to cancel my extended warranty as I was trying to sell my car, Robert (one of the finance "managers") inputted everything but apparently the system was down so I didn't go through. 5 months later, I found out from extended warranty provider that my warranty was still active. I had to keep coming back here because NOBODY at this dealership's finance department would answer your phone. He didn't bother to follow through and update me. Totally incompetent and indifferent. I had to finally go visit these fools in person, I got in touch with Enrique and Vy, to get my extended warranty cancelled again. Fast forward 2 months, Enrique never answered my emails or phone calls, only one that really helped me was Vy. I couldn't thank her enough. Simple extended warranty cancellation took total of 9 months. Their service department is ok, service managers are very friendly and helpful but I shouldn't wait hours for an oil change when I had an appointment. Stay away. read more

Went in because the undercarriage protection was damaged. We also asked them to check our AC to which they said the diagnosis would cost $210 but it could be applied to the repair. They said we needed a new compressor and recharge. ...total $1300. We said no, and paid the $210. Stress free auto repaired the AC for $330 and said our compressor was fine. AC works great. What a ripoff. They did fix the undercarriage for $800. I wish we would have gone to Stress Free Auto first. Lesson learned. read more

I was here again on 3/11, they have been my go to location for oil changes and repairs, I bought my current Honda vehicle here too. Stephanie Solis and Vo were assigned to my case this time. My car was having an issue where it would hesitate to accelerate and even stall when stepping on the gas pedal mid traffic. Terrifying, I know. Vo went above and beyond with the diagnosis and repair. He even pumped my tires full of air. It feels like I'm driving a brand new car now. Thank you, Vo! read more

We had a great experience with CJ from Mossy Honda. Before we came into this dealership, we visited a few other dealerships and found the salespeople very pushy and manipulative. When we came to meet CJ at Mossy Honda, he was very kind and attentive. We walked away happy with our purchase on a brand new Odyssey. We would highly recommend CJ at Mossy Honda! read more

2 time patron. New purchase in 2010, PreOwned purchase in 2025. 100% satisfied for 15 years and counting. The Customer matters style of customer service. Should be their slogan. TY MHLG read more

Roger made the entire purchase process smooth, efficient, and stress-free. From the very beginning, he provided the best quote without any pressure or unnecessary negotiation, which I greatly appreciated. He was professional, knowledgeable, and always responsive to my questions and concerns. His honesty, transparency, and commitment to excellent customer service made the experience truly enjoyable. I am grateful for his assistance and would highly recommend him to anyone looking for a straightforward and positive car-buying experience. read more

Ms. Bella Diaz the service specialist assigned to my car repair was welcoming with an engaging and focused attitude. She is a great listener and did not make me feel she is in a hurry. She has great communication skills and answered all my questions. The wait is bearable compared to other dealership service so it did not bother me. Even when I had some questions when I got home, she returned my call less than 3 minutes which is unbelievably awesome these days when leaving messages are mostly ignored with no feedback. An improvement I would recommend though is to make the waiting room more comfortable. A job well done Ms. Bella! read more

My husband had to bring his car in because he seemed to have some computer glitch. Come to find out some rats got into his car and ate through the wiring. He was told that one part for this repair was approximately $3k - what?! "Someone" told my husband that he should check with his car insurance because they can cover this repair and, sure enough, they did. My husband was working with Dario, the service rep in the repair department. Dario kept my husband informed during the whole process, even answering his questions when he was getting antsy. For example, our deductible is quite high so my husband asked about payment options. Pretty quickly, Dario gave him the details about a payment plan via text. When the car was done and we went to pay for the deductible, Dario was extremely patient with all of my questions with kindness and a great sense of humor. Thank you, Dario, for such superior customer service! read more

When I was 19, I had a really bad experience at this Honda dealership, and I feel like I was taken advantage of as a young buyer. The day I went in, there was a severe weather advisory telling people to stay home. The sales staff told me they hadn't sold many cars that day, one mentioned it was his birthday, and they kept saying how good I'd look driving a newer car at my age. Looking back, I feel like those comments were meant to pressure me emotionally. I ended up financing a 2019 Honda Civic with a 22% interest rate and a $670 monthly payment -- something I truly didn't understand the long-term impact of at that age. As a first-time buyer, I trusted that I was being guided properly, but I now feel like the focus was more on making a sale than making sure I could realistically afford the loan. I'm sharing this so younger buyers -- especially first-time car buyers -- know to slow down, bring someone experienced with them, and fully understand the interest rate, total loan cost, and payment before signing anything. Ask questions. Don't let anyone rush you or use emotions to influence your decision. Learn from my mistake. A car isn't worth being buried financially. read more

Isaac Backowski helped me lease a 2025 Honda CRV- everything went super smoothly and he was incredibly knowledgeable. He was great, would totally recommend others. read more

Mossy Honda - Auto Repair Near Me - Lemon Grove, California

I wanted to extend a special thanks to Tom Youngblood & the entire Mossy Honda team! I have bought several Honda's over the years, but none as seamless as this. They were very transparent and gave me the best deal in town!! Also, Tom went over & beyond as he delivered the vehicle & docs to my home. Definitely recommend Mossy Honda go check them out!! read more

I went with my friend yesterday to Lemon Grove Mossy Honda to buy new vehicle. We met a sales guy who should go for a hand and asked us what we were in need of for today. My friend said she was talking to Joseph Rodriguez. So he excused himself, and Joseph came right out. He greeted us with a smile, introduced himself, shook our hands, asked our names, and petted our dog. Let me just say the car buying experience with Joseph was phenomenal. He showed us the vehicle that was previously discussed via email. He then walked-thru all the features, options, upgrades, and warranties that were available and then asked if we would like to take a test drive. I should mention that I have a service dog and use a walker, which wasn't an issue, and we went for a nice test drive. Joseph continued to describe all the safety features and bells and whistles while we were on the test test drive. When we returned, my friend had decided that she would purchase the vehicle if they could decide on the right selling price. Joseph honored the price that he previously quoted, they came to an agreement, and completed all the necessary documentation and paperwork. I want to commend Joseph Rodriguez for the quality of service that we received from him. He was attentive, professional, knowledgeable, answered all our questions, and went above and beyond what was needed to complete his part of the sale. He's an outstanding employee who represents the quality of service you want when making such a large purchase. 5 stars , 10 out of 10! So that was the first part of my review. Now, let's go on to the second part. The only thing left to do was to go see the finance guy. He was busy with another client, so we had to wait for him in the showroom. The finance guy, I believe his name was Luis, or something close to that, came out, introduced himself, shook our hands, and then immediately said to me, "I'm sorry, you cannot take your dog back to the office." I said, "even if she's a service dog?" And he said, "no, they don't allow it." I was shocked, looked at my friend, and she could tell that I was getting ready to go off on this guy and school him about California's laws, but she gave me a look and aasked me very nicely, to wait out for her there. So instead of arguing with him and causing a scene, I did like she asked. That moment, right there, ruined the entire day and buying experience for me. I was so upset, that if it was me buying the car, I would have have walked away from the entire deal rather then deal with a person like that. So, I would give him a 1 out of 10 for customer service. My friend said his office was a complete mess from the clients' kids before her. A service dog would have never done that. You think that he would have taken a minute to make it more presentable. He was fine while they were completing the paperwork until she declined all the extended warranties. Then, he became "Mr. Personality." He lost all interest in her and couldn't get rid of her fast enough. She said, "I would give him a 5 out of 10 because he did help me with the DMV work." "He was fast, but that was because he was done with me." This part of my review is for those who are in charge at Mossy Honda Lemon Grove. I wanted to make you aware of your employees' behavior and his discriminatory practices. I can't remember a time that I have ever been treated that rudely. You need to educate him on the Disabled Persons Act (DPA), which protects the rights of people with disabilities and ensures them, and their service companions, additional protections and equal access to public places and accommodations under the state laws of California! read more

I am looking to buy a certified Honda Accord. I saw a certified Accord EX-L on the Mossy Honda website. I inquired about the certified Accord EX-L online by clicking the "check availability" button. I left my info and submitted the request. Tom Youngblood the online car sale manager replied saying the car was available. I made appt to Meet him 30 mins later Dec 24 at 12:30-100 pm. I arrived asked for Tom. Tom met me and immediately passed me off to a sale person. The salesman had no idea that I inquired about the used EX-L online. I had to tell him and then had to give him the stock number after walking the lot and showing me other accords I wasnt interested in. We went back to to the showroom while he looked for the EX-L. We waiting 15 mins and began to leave when he poked his head out the door saying he going to get the keys. We waited atleast 5 more minutes before he returned. The salesman said the EX-L sold this morning. Surrrre it did!!!! My girlfriend and I began to leave. I was pissed!!! COMPLETE AND TOTAL WASTE of my time on Christmas Eve in the rain!!! Tom Youngblood confirmed with me via email the car was available, knowing damn well the car was NOT available!! The salesman then tried to keep me on the lot to purchase a new accord at invoice price. I was not there for a new car. You lost a person looking to buy a Honda. You lost a potential buyer forever and I will not recommend any person I know looking for a Honda to your dealership! This is not how you treat customers and run a business! Tom lied just to get me to the lot hoping I would buy another car. Being honest with customers is the right thing to do and suggest that you have this similar car avail etc. let the customer make the choice rather than lie to them. Mossy Honda lost a customer for Life!! Anyone looking for a Honda please consider my experience when choosing a dealership. Wouldnt you want a dealership you can trust? I sure would! Hence why Mossy will never get my business or a referral! read more

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