This review is long overdue. I've really had a great experience overall with Summit Subaru and I will definitely be renewing a lease when my current lease expires. Ethan was my salesman and he's awesome. I made him take me out in a few of their cars, and yapped forever before I decided on my Wilderness, which I love and the turbo on the engine was so worth it! I'm so glad I was sold on hazard package because, well the second part of my review will cover... This is for the service department which has also been sooo amazing. I've had one windshield crack, 4 flats, an issue with the TPMS and I broke my eyeglass holder all that since October. All of them have been completely covered and the service dept has gotten me in and out with a quickness- two times I was also allowed a rental. All that to say thank you to Nathan and the whole service dept team! They joked about getting me my own office because of all my incidents, hopefully that isn't needed and I won't see them till I need an oil change or my lease is up. Needless to say I'll be a Subaru customer for a long time. Thanks everyone! read more

I wanted to buy a new Subaru Crosstrek Premium for my daughter as a surprise graduation present when she earned her Master's Degree. She liked the Offshore Blue color which is difficult to find. Summit had 2 of them in the lot, 1 base model and 1 premium. The salesman said there was an added dealer markup in addition to the MSRP because it was a popular model with a rare color. He also said the $2,500 mandatory ad-ons, like Ceramicoat were not negotiable. I walked out and went to "Autonation Subaru" in Carlsbad. They had the exact car in the right color, fresh off the truck. I paid $7,000 less than Summit Subaru. Plus we still get outstanding service. They even gave my daughter complete training on how to operate all the advanced electronics. Autonation was clean, modern, and spacious, unlike the dated confines of Summit Subaru. By the way, even the used cars have the mandatory ad-ons at Summit. How crazy is that? read more

Earlier this month (Feb. 2026) I found a 2021 Forester at this dealership that had been sitting on their lot since the beginning of October. I came prepared with a $12,000 down payment and let them know I was financing through my Firefighters credit union (My family's benefit for my father's service). I gave them the rate I was approved for and everything; however, they were incredibly pushy and were asking for all my information. When I asked if providing this would result in a hard credit inquiry, Todd (salesperson) explicitly stated that "no it won't be a hard inquiry, don't worry I get that a lot." Two days later I got a notice through Experian that I had a hard inquiry on my record. So, they blatantly lied to my face which violates the Fair Credit Reporting Act requiring "permissible purpose" for a credit pull. Next, their general manager, Romeo, came out with an Out-The-Door estimate over $8,000 higher than that MSRP. They tried to pull a bait-and-switch by advertising the price of the car at $22,744 but REFUSING to sell it unless I paid for $2,490 in 'mandatory' add-ons (Cerami-Seal and Clear Protect). I also asked to see an itemized breakdown of the Government Fee, to which the GM said "no, not until we get to financing." I did my research on what those fees should cost, and I was getting gouged there too. He was incredibly rude and hostile. The next day, I sent a professional email with my fair negotiation with market backed research. I pointed out that their own website says the Cerami-Seal and Clear Protect are OPTIONAL to consumers and cited California Vehicle Code § 11713.1 which requires the dealer to honor the advertised price. They replied to this email with a dismissive and petty response telling me to "enjoy my new car" elsewhere. Jokes on them, the car still sits on the lot, and the price has dropped by almost $1,000, proving that my assessment was correct all along. It may have been my first time buying a car from a dealership, but I am not the idiot they took me for and treated me as. I also would have thought being a first responder family member, I would have received a minimum amount of respect. So, if you value transparency, honesty, and professional conduct, I recommend taking your business to a dealership that respects California consumer protection laws and its customers. read more

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I have been to a handful of Subaru dealership/service centers. The entrance is not clear upon arrival as it is located on tow streets on the corner with lack of signage. The worst check in system for people with reservations. They want people to stay in their cars waiting for a service advisor no matter the weather. It was sweltering hot with a slow moving line of cars being checked in. You had to idle with a/c running or stand outside your vehicle because of the heat. Also, the staff was not efficient in checking people in. I found the hold up the line was even due to a service advisor socializing with a client. When I pointed this out to another employee, they didn't think that an extended conversation about something other than the car being brought in for repair was fine. I almost left. And when you go to do the paperwork you must stand in an open area. No seating - no privacy. The waiting area was tiny and uncomfortable and crowded with horrible free coffee and a couple of free snacks. Then they had a mini-mart set up if you wanted to buy other food. Overall, the entire experience was subpar. read more

I've been servicing my Subaru at this location for about a year now. My last visits for services have been with Luis. I recently had some tests and repairs done. He kept me updated and informed. He always sets up a courtesy car and makes sure that I am taken care of. He always explains every detail and he is very articulate. He's nice and professional. If I don't understand something, he takes the time to break down the information. He also helped me with my extended warranty and was able to approve some huge repairs. I'm satisfied with the excellent customer service. Luis is Awesome and the staff too. Oh yeah, they have coffee and good snacks too! read more

Dylan was awesome, he worked with my wife and I and getting us into the Subaru we wanted. Dylan went above and beyond to make our experience a memorable one. A shout out to Dylan, THANK YOU!!! When we get the survey, we will be sure it's off the charts for Dylan. read more

Summit Subaru - My new Subaru Crosstrek Premium. Be sure to stop by Summit Subaru today and meet Dylan for your next vehicle. - Car Dealers Near Me - El Cajon, California

Another great service experience at Summit. Adan and the service were instrumental in figuring out a strange tire issue and mpg issue I was having. They were super communicative and took extra steps to confirm the solution worked. Pricing was beyond reasonable and they again took extra care with my vehicle and health issues. Very happy I switched dealerships. read more

From start to finish, everyone has bent over backwards to get me in my 2018 Outback. I walked in on June 1 2025 and don't regret it A great price, loan, and service. She runs like a champ and the gas mileage is amazing, The service center has been on point by being informative and helpful with coupons and making sure my car was taken care of with the warranty. Thanks to the staff for awesome customer service: Dalen, Jason, Monica and Nathaniel... read more

Micheal Rush was truly amazing! He was always available to help me with my questions even on his days off! The finance team was calm and professional! Thank you so much to this fantastic team for the smooth process of buying my new dream car. read more

I am so grateful my gps accidentally landed me here! Mr.Mike Rush was quick to offer assistance, even as I was ready to turn away he sold me on my DREAM car The process was fast and I was in/out with my new baby in less than 3hrs. Sold and paid in full, thank you so so sooooo much Mike your AWESOME! read more

Summit Subaru - new car - Car Dealers Near Me - El Cajon, California

If I could give zero stars, I would. This was by far the worst dealership experience I've ever had. I arrived right at opening to get the process started, but the dealer I was working with, Josue, showed up 30 minutes late. When we began discussing the price for the car I had test-driven the night before, they added over $10,000 in fees to the sticker price. I was able to negotiate most of them off except for the "ceramic seal" and "clear protect" packages--extras the dealership added on their own. When I asked to have them removed, they made me wait 45 minutes just to speak to a manager, who essentially told me he couldn't take them off because "he has to make money on the car." I wasted three hours there and left with no car. I then went to Nissan in National City and found the same car, better model, at a lower price. Do yourself a favor and never go here!! read more

I will never buy a car from this place ever again. It is absolutely the hardest to get in touch it with someone to schedule JUST a simple oil change. Look elsewhere people. Trust me. read more

When I went to go buy my car, there was a guy by the name of Romeo Gorgis. This guy swore up, and down that he was trying to do me a service by trying to give me the best deal he possibly could, but when my girlfriend and I questioned him on the monthly payment and how he got to that number, he got upset. You see my girlfriend added up all the numbers and saw that we could get a lower monthly payment if he just took off all the extra stuff that we didn't want. He continued to raise his voice and insult my girlfriend and said that she didn't know what she was talking about, and that he couldn't bring the number any lower. We were ready to walk out and leave when just a little bit later he comes back with that lower number we wanted. My girlfriend and I were upset and felt like his attitude was unnecessary and rude. I wouldn't recommend anyone work with this guy. He was unprofessional and rude. Take your money somewhere else. read more

Summit Subaru - Romeo Gorgis - Car Dealers Near Me - El Cajon, California

Incredible sales experience with Michael Rush! Smooth easy transaction. No pressure or haggling. Great sale price on 3yo CPO Forrester! Will totally be back! read more

Michael our sales rep was very patient and was very thorough explaining the difference between the different models we test drove. We were happy with the whole process of our car buying experience read more

I am really shocked to see this review posted because it is not my review of Summit Subaru. It is my review of Subaru of El Cajon in 2022 when I bought my car. I had to take my car to Summit because the computer screen went out and it was covered by warranty. In the process they took out the plug in for my carplay and phone charger leaving nothing but a hole where I plugged In my Car Play cord. I went back to the manager in the repair dept and showed him. He said he would run it back and have it fixed. When he came back he told me " the mechanic says he never touched that part. It must have been that way when you came in.". I told him for the second time, I never take my car play cord out because it is located in a dark place under the dash and difficult to put in so I leave the cord in. When I got my car back the cord was on the passenger seat and that and so I immediately noticed it when I went to plug in my phone. He continued to tell me not to worry that they would do me the Favor of repairing it for free! There was just an empty hole where the plug in jack should have been. They fixed it , but my CarPlay has never been reliable since and I blamed it on cords and even went to the Apple Store to ask why my CarPlay would just go out for no reason. He did say Apple was having some software problems with Bluetooth. I bought a new expensive Apple cord, because he said it was probably my knock off cord I was using. Yesterday, every time I went over a bump or my phone moved at all CarPlay would go out! Obvious connection problem with the port not the cord or software. When I left Summit that day in 2026, the repair manager kept mansplaining that it is a delicate connection and I must be more careful when I put my cord in. I told him to stop talking because everything he said was just digging himself into a larger hole as far as I was concerned. I was surprised he didn't pat my head and call me little lady! Now I am going in 7 days a road trip and can't go until I can get this fixed because I bought that car because of all the great technology that worked perfectly before Summit "fixed it " read more

My Sales rep was Jose. He was honest thorough and diligent with working on my deal. Jose, the sales manager Romeo, and the finance manager Alex went above and beyond to help a guy in the best credit position get a deal that was 1 within my budget and 2 a car I actually enjoy. Will be consistently referring business their way and bringing my future purchases here. Thanks team for an awesome experience. read more

I had a great experience working with Michael Rush. Even though my credit wasn't the best, he stayed patient, worked hard, and got me approved. He truly didn't give up on me and made the entire process smooth and stress-free. I also appreciated that he was the only person of color working there it meant a lot to feel understood and supported. I'm very grateful for his dedication and help. If your in the market GO SEE MICHAEL RUSH. Alex / Ivis financed mangers was on the phone non stop trying to get me approved big shoutout to them. read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

Call three times. The 1866 puts you in an endless loop of press-a-number. Service number requires 3 press-a-number and then gets an operator and then gets me hung up on. Service number two finally gets me through, after the operator. I ask for a quote. Apparently you need a vin number to get a quote, if not you have to call parts, get a parts quote, and then call back to get a service quote. When I question that, twice, I get an offer to be put on hold while the person, now apparently annoyed, says they'll call, but they really need the vin. First, year, make and model are all what a customer should have to know. Second, serval prompts for picking a number and being transferred when calling directly to service should not be the case. Third, have to contact two departments to get one quote, seems like something that is counter to any sort of service. This encounter made me lose faith before I stepped foot in the door. read more

Luis gave us great customer service. We went there to fix our visor & his due diligence he found a problem. We had it fixed immediately. Good job Luis! read more

Michael Rush was very competent and helpful. He did a custom order for me for my new crosstrek Subaru in Japan. It got here last week and is a beautiful car. read more

Don't give them any information even if they say they won't run your credit because they will. They straight up lied to my face. Yes, I should have been wiser but that doesn't excuse them one bit. Just don't trust ANYTHING car sales people tell you. Romeo, the manager was very pushy and rude. read more

The new Summit Subaru of El Cajon is awesome! Before with the previous ownership, we couldn't even get a phone call back for service. Now the customer service is amazing and we got our car serviced an hour and a half after dropping it off. We also received a video from the mechanic who walked through everything on the car. Super happy with the new ownership and customer service. We will no longer have to travel far for our Subaru needs!! read more

Great experience with this dealership. Buying a vehicle is seamless and no pressure. We were in and out in no time. Excellent customer service. They can do delivery and pick up of a trade in vehicle too. Kudos to Andres in Sales and Alex in Finance. read more

Absolutely the best car buying experience! Our awesome helper Michael Rush was very helpful in purchasing my new first car ever! Explained in detail all features car had for us, was in and out of there within 3hrs, definitely worked with us all around! 10/10 experience! Thank you Michael & the rest of the team who helped us out ! read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

Micheal rush was extremely helpful, quick and welcoming! Great experience and great buy! read more

I had a great experience with tech Adan Verduzco, he was very knowledgeable and friendly. He called me as soon as my headlight was available because it was on back order. He was able to get me in ASAP, and communicated with me the ETA's and they also made sure they did a full inspection on my vehicle. I always have a great experience at Summit Subaru. Thanks again Adan! read more

Bought a new 2026 Subaru Crosstrek. I already have a 2025 Crosstrek so I was already familiar with this model. This will be my second Crosstrek. I saw the car I wanted on the lot while out for a walk. I checked Summit's website and the car was there along with their potential internet deal. I inquired through their website and was contacted by Mike Rush to discuss the deal and made an appointment to visit. Mike was exceptional in all aspects of the process. He reviewed all the options and add-ons that were available but did not pressure me to buy anything I didn't want. We quickly came to an agreement on the final price. Summit's deal beat the Costco dealer's price. Mike also quickly answered my text and phone questions, even on his day off. Also, Jason, the Finance Manager was quick, efficient and knowledgeable during the process. Overall a great 5 star buying experience! read more

Our service rep, Luis Silva at Summit Subaru went above and beyond to help us fix a number of electrical and mechanical things that should not have failed on a 3-year old car. He did it all with an amazing attitude and was super communicative. I would give him 6 stars if I could! read more

I can't say enough good things about this dealership! After having a terrible experience at another Subaru dealership that lied to me and gave me false numbers, this dealership turned my car shopping experience around. From the moment I walked in here, the experience was completely different. Everyone was upfront, transparent, and genuinely wanted to help. Dylan, my salesman, went above and beyond to make sure I got approved for my lease. He was patient, honest, and made the whole process smooth and stress-free and not once made me feel pressured or misled. He explained everything clearly and made me feel comfortable the whole way through and worked so hard to make sure that I got approved. It was so very important for me to get into a Subaru as they have some of the highest crash test ratings and safety scores and are known for reliability. As a single mom with 2 kids, both are so very important. Thanks to his efforts, I'm now driving a brand new Subaru, something I started to think would not end up being possible. I left feeling so grateful and excited. I never thought I'd say after car shopping. If you want a dealership that truly cares about their customers, doesn't play games, and works hard to get you into the right car, this is the place. If and if you're looking for honesty, patience, and a team that will actually go the extra mile for you, definitely come here. Make sure to ask for Dylan! read more

I always had good service care getting regular maintenance by them. I had my oil changed and fluids topped off in December and just found out the windshield wiper fluid was filled with water. When I went into the cold climate and I went to use it the lines were all frozen. read more

Summit Subaru - Water in my windshield wiper fluid. - Car Dealers Near Me - El Cajon, California

Mike Rush helped me . I was really impressed with the knowledge he had about the ford escape . I was able to drive off in a 2021 outlander

I just had one of the most stressful car-buying experiences I've ever been through. Working with Michael was cringe from start to finish -- easily one of the worst sales experiences I've had. When I asked to switch to another rep, management refused and insisted I stick with him so he could "get his sale." Michael was unprofessional throughout. The "protection package" they push -- door edge guards and handle-well film -- costs around $20 on Amazon. They list it at $2,500 and make it seem like you're getting a deal when they "mark it down." It's pure markup. What really upset me was Michael peeling off all the protective film, including the screen and dash covers, before delivery. Those should be removed by the buyer. Now our display and knobs are exposed, and the screen already has tiny scratches on day one. Also, watch out for financing -- they default to their in-house loan. Come with your own bank quote or pre-approval, or you'll likely pay more than you need to. Bottom line: I regret not walking away and going to another dealer. read more

I just purchased a 2023 Subaru Outback at Summit Subaru and was very pleased with all sides of the process. Tod and Filippo were very communicative during the week leading up to the purchase and once I decided which one I wanted Romio and Filippo were able to help me get the things I wanted. Alex from financial was great and found me a descent rate. read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

My experience at Summit Subaru was amazing! Michael Rush was very attentive and helped get us the best deal possible. He made sure that I was able to leave with the car that I wanted. I recommend this dealership over anyone other one I have been to in San Diego. My new car is amazing and I am overjoyed! read more

Bought a new Subaru Crosstrek and our salesman was Michael Rush. He was very knowledgeable and explained the inside and outside of the vehicle. It was a very pleasant experience and I recommend Michael to anyone needing a car. 11/10 read more

So the start of my journey with Summit started out good. I was working with one sales associate who ended up going out on leave, and started to work with Mike. I gave him a clear timeline when I was going to make a purchase and everything seemed fine. Until Jose got involved. I have dealt with many salesmen, but have never got the level of unprofessionalism and disrespect I got from Jose who is the sales manager. I did my financing with CalCoast which I could tell he was already irritated with from the start. Then because I was using them I needed to out the door cost from Truecar for CalCoast to run the numbers. Jose flat out refused, he had no interest in a deal unless it was on his terms. Then he had the audacity to talk about transparency and customer service being the pride of Summit Subaru. On that note I realized how much more respectful of my time, my money, and my pride the other dealership I was in negotiations with was. I wasnt going to write a review until after many ads popped up on social media that I commented about training their sales managers better and was blocked, that I realized this dealership will do whatever they can to hide the dark side of there business. If you are looking for respect and a deal this is not the place. read more

One of the worst customer service experiences I've ever had at a dealership. You can never speak with anyone and they take days to weeks to call back. read more

I tried for days to get someone to contact me from the parts department to get information on accessories I need for a trip. I was told someone would reach out to me. I followed up each day and was assured my request was escalated and important to them. I never heard back. I bought my car from this dealership last year, and continue to have it serviced there. Now, however, I may go to Kearny Mesa Subaru instead. read more

Summit Subaru of El Cajon is the best Subaru dealership ever. In fact, I have never had as good of service even at other dealerships when I had a Toyota. Jack is amazing and is so professional. He makes me feel like a valued customer and is so nice. I previously started at a different dealership in Kearny Mesa for Subaru and I did not have the best experience. I will never go anywhere else other than Summit Subaru of El Cajon as long as Jack and his staff are there and the service stays as it is. I highly recommend this place. read more