This is the most unprofessional dealership I've ever experienced. First their sales man Omar was a horrible communicator, sales man, and a huge liar. Told me everything in the car was good and I took it on the 26th of June to get checked and they told me the mileage was too high, no air coolant, and the tires needed a rotation. When I told Omar about negotiating the price because of mileage he immediately got defensive called his manager who then told me that Omar should've told me they don't negotiate prices which he then admitted he didn't. Then I got the price down only $200. Their manager tried to give me the highest interest rate because obviously they try to get themselves the best deal. Also just from listening to their horrible sales tactics you can tell they are full of it and just trying to get themselves the better deal. I left that day and sat on it for 2 weeks got approved through my bank and got a lower interest rate and lower payments. I go on 7/10 ask them if the wheels were rotated and air coolant filled Omar says yes they try to have me sign papers that day but I didn't have a pay stub so I waited over the weekend. Then come 7/13 I text Omar if they have the proof for the air coolant and tire rotation and guess what HE DOESN'T. I ask him I want those papers and the car cleaned. So they tell me come 7/14 we will have the car cleaned the paper work ready to sign. I get there on 7/14 car is dirty there was paint on the front window that I scraped off and asked them if they could clean it Omar comes out admits that he didn't clean it but they would do it. Meanwhile I'm still waiting even tho they said the papers were ready. They come back and the car has pollen all over the windows. They aren't cleaned which the whole point was that I wanted that stuff off of it. So I tell this kid that I'm not denying he didn't do anything but I mainly wanted that stuff off. This kid goes back and forth with me and cuts me off when I try to explain what I had told Omar before showing up he then proceeds to tell me it's not a big deal here I'll scrape it with my nails like ??????? Leaving all his finger prints. I go inside and Cal takes me outside... keep in mind they start yelling at me getting defensive that they can't change the fact that pollen falls from the trees and I told him I understand but I told Omar to text me when everything was ready. While I'm talking to the owner he's interrupting me the whole time and tries to tell me he's not yelling he's just trying to talk over the mask which PLEASE I could hear you loud and clear standing a few feet from you. He threatens me with "so do you want to buy the car or not" with attitude and I asked him "is this how you do business?" He asked me for the car keys and once I handed them this man child says "there done I'm not selling you the car ok bye" HAHAHAHAHHA This man child literally lost out on money because of how unprofessional they are. Thank you for making this decision for me MANCHILD (CAL C.) I basically won at the end not buying a car from this trash place they call a "business". Also, check out their cars on CarGurus they are all overpriced don't believe me? Go check other dealerships! And look at how many days they've had the cars in their lot they tend to drop prices because their cars sit in the lot for 30-100 days! Man best of luck to these lil boys they really thought they did something. Clearly they don't like when women ask them to be less rude but y'all can KISS MY ASS.(: Someone else will gladly take my money. Sorry I hurt your egos but you BOYS suck at your jobs. PS I have plenty of screenshots if you want more. Have a lovely day CAL C. CAL C: 7/14/2020I was waiting for this review. In my 30 years in retail probably this was my only time i refused service to a customer and it was you! Please try to be more respectful to people. This is tough times and everyone is under so much stress. We tried for a week to satisfy you but obviously we are not the right dealer for you. So good luck on your next car buying. my response: Glad you waited for my review you knew exactly what was coming when you disrespected me. lol Actually, if you go on your google reviews you told a customer this exact comment "In my 30 years in retail probably this was my only time i refused service to a customer and it was you!" Try again. I'm 100 % sure I'm one of many. Actually you should try to be more respectful. It is difficult times but that doesn't mean you get to scold people for your wrongdoings. You "tried" to satisfy me for a week? FALSE actually I got myself the better deal....you would know that if you bothered to read my review. Also, you failed to satisfy my requests more than once so again try reading before responding. Don't worry CAL C somebody dumb enough will come along and stroke your ego but I am not the one. Have a lovely day. One thing you are right on you are not the dealership for a smart woman like me. Thanks for the reminder ;) read more

Buyer beware. Do your research on anything you decide to buy from these guys and make sure you get a pre-purchase inspection. I have a Mercedes convertible that I need to replace with an SUV. I have been looking at the ML350, the MDX and the LR3 as possible replacements. Legacy had an LR3 HSE at a very attractive price. The HSE is the top model of the LR3 line. Below that is the SE. The HSE is absolutely loaded with features, while the SE can have a bunch of options added or be very basic. There is an entry level SE that is available in a V-6. I drove out to the lot to look at the truck. It was in pretty decent shape, but no where close to perfect. One red flag that immediately went up was that the tires were mismatched. Two different brands and that the life on the rear tires was over. This truck would need new tires to be safe. I took it for a rest drive and a couple of more red flags popped up. I knew at this point a pre-purchase inspection would have to happen. But, there was something else. Something was very odd. This truck had next to no extras. No heated seats, no navigation, no upgraded stereo, all standard on the HSE model. I needed to get out of there to do some research. That's when the hard sell began. They kept telling me to wait 5 minutes, wait 10 minutes, lets close this deal, etc...I managed to get myself out and immediately looked up information on this car. It didn't take long. There was no doubt. This car was NOT an HSE, but a very basic SE model! Not quite the entry level (because it had the V8) but as close to the bottom as you could get. I quickly ran a book value on it and found that it was worth over $3000.00 LESS than their asking price. They want $17,800 and it books at $14,500! An SE in immaculate condition with a bunch of options comes in at around $18,000. So this "bargain" was no bargain at all! I called in the next day to let them know what I had discovered and that if the deal was to happen we would definitely have to look at some pricing adjustments. The sales rep Sam, apologized and said he would get back to me. No such call ever happened. They simply ignored me. I eventually got pissed off, called them and was told "Sam left for the day" but I could speak with the manager. Long story short, the manager was belligerent at this point...pulling the focus away from his car and concentrating on my trade instead. I told him we don't even have a price on the vehicle I want to buy, much less talk about my trade value. So he said, "Well what do you want to pay for my car?" I said "The book value is $14.5, it needs tires and I want to take if for a pre-purchase inspection at the independent Land Rover shop in San Diego." He then said "We inspect all of our vehicles here." Yeah, inspect them so closely they don't even get the correct model. Inspect them so closely they didn't see that the tires don't match, or were completely worn. Yeah, I was going to trust them. At that point I was just waiting for the brush off and it came..."We cannot sell the car for $14.5. so what do you want to do?" I said no deal and that was it. The point of this whole review is that Legacy Cars will do anything to sell you a car and that you need to do your homework to see if that bargain is really a bargain. My experience was horrible and I will make sure I tell this story to as many people as possible. False advertising and poor pricing aside, Legacy is definitely a place to avoid when shopping for a car! If I could give them zero stars I would! read more

We came across Legacy Cars INC, on our Navy Federal "True Car" App. In our pursuit to find the right car, we had been to between 10-15 other car dealerships prior to arriving at Legacy Cars. And candidly, I was extremely irritated with the sales reps and tactics that we had encountered up to that point. We came in with our homework done, and almost every vehicle we had seen to that point, was priced absurdly above the Kelly Blue Book value for it's VIN and most of the vehicles were in poor to good condition. Nothing in great to excellent condition as they were advertised. So, I came into Legacy Cars, very guarded and prepped to take on another swindling car dealership. But I was pleasantly surprised to meet and work with Rodger, who was nothing short of outstanding! He answered all our questions honestly. He had all the records, documentation and paperwork to back up everything he said. And when we told him we were looking at and considering two other cars, he brought up the detailed Kelly Blue Book and CarFax information on the two competing cars and openly laid out all the information on Legacy's car and the other two comparison cars. We had great open and honest discussion on the maintenance records, mileage, Vehicle year, make and model reliability ratings, and more. At no point was there any pressure to buy from them. Rodger genuinely wanted to give us all the available information to purchase a vehicle that would make us happy, even if it wasn't Legacy's vehicle. The car was/is in excellent condition and was incredibly priced in relation to the Kelly Blue Book value for it's VIN. Without us asking, Rodger stepped out for a minute and came back informing us that he spoke to his manager and was able to get us a discount on the already reasonably well priced car. Needless to say, with Rodger's help, we purchased an outstanding vehicle from Legacy. We then went upstairs to do the contract paperwork with Omar. Omar was just as stellar as Rodger. He was very kind, professional, courteous and friendly. He even gave our two year old son a brand new Car Fox stuffed animal, when he noticed that our boy was getting a little impatient. It brought a big smile to our son's face and just further showed Omar's genuinely amazing character. I can't say enough about how great the car buying experience through Legacy Cars was. We are thoroughly enjoying our new car! Thank you, Rodger! Thank you, Omar! Thank you Legacy! Holland and Mariana read more

A couple of weeks ago, a long-time friend of mine called to invite me to his new place of employment, Legacy Cars, Inc. in El Cajon, CA. He knew I'd been looking for a BMW 740 but it wasn't the color I wanted. As I was walking back to the office and looking at all the beautiful, late-model luxury cars, I asked my friend if I could take any of the cars for a "joy-ride", and he suggested that I might want to take a spin in a pristine 2006 BMW 750 Li, a car I thought was only within reach of the kind of people featured on Lifestyles of the Rich & Famous, not for someone like me who would more likely be featured on Lifestyles of the Poor and Insignificant. Needless to say, the ride was a trip ... one heck of a carnival ride! As I exited the car, Cal, the owner, was waiting at the showroom doorway to greet me. He asked me if I liked the car...DAAAHHHH! He then asked me what would it take for me to drive the car home? Well, I figured there was nothing wrong in "calling the genie from the lantern", so I told Cal exactly what I needed if I could even think of affording the vehicle. To my amazement, in less than 30 minutes Cal had such a great offer in my hand that not only paid off the balance on my beautiful silver BMW 540i (Dinan equiped, 6-speed, GPS, 6-speaker surround sound), a great discount on the 750 Li, and a loan rate and payment within my budget, that I figured I'd be a FOOL not to take the deal. What's more, because I didn't have to pay the registration fees or get a smog certificate, as well as not having to pay the next 2 payments on my 540i before my 750 Li payment was due, I ended up with over $900 in my pocket! The thing I appreciated most about Cal, Kim, Sam and Johh Varton (the guy who sold me the car) was that there was no pressure. They were all very friendly and courteous throughout the whole sales process. I'd checked out the Kelly Blue Book value on the 750 Li and I knew I'd gotten as good a deal as I could have anywhere in San Diego County. I truly went away feeling as if I had been treated like family. I unreservedly and with great respect and honor recommend Legacy Cars, Inc., and the entire sales and finance teams, to anyone looking to do business with a company with integrity and a true sense of knowing how to treat their customers. What's more this all happened on Father's Day ... what a great way to celebrate my special day! read more

This is a wonderful dealership with great professionals and outstanding service. The car salesman, Patrick, helped me find the best car for me. I had an idea what I wanted but was open to other options. He was extremely thorough, answering all my questions, even helping me to think of other ones. The owner, Cal, is also amazing. They really know how to treat their customers, and are very sensitive to whatever your needs are. I ended up buying just the car I wanted with a low prime simple interest rate and affordable payment. It fits in my budget with room to spare. I was referred to this dealership by an acquaintance, who went with me the first time to check out the cars. I went by myself on a different day when I was ready to buy, to see if I could negotiate for myself and end up with the BEST product for the BEST price. I was so pleased with the way Patrick and Cal do business - NO pressure from them, just available to answer ALL my questions and to assist me in every way possible with the utmost respect. I took my time and looked at many cars, but was never rushed. It was quite refreshing! The car is in pristine condition. I asked for a stack of their business cards, because I will recommend them to EVERYONE I know who is in the market to buy a car, or should be in the market. I drove my old car for 265,000 miles and only wish I had known about Legacy Cars dealership sooner. Okay, it was a Honda, but it lived its life, and the time had come. I'm not quick to brag on businesses, and it's hard to gain my confidence. Let's just say that I have absolutely no reservations or doubts whatsoever about this dealership, its car salesmen, and customer service. Legacy Cars has top quality cars at unbelievable prices! I know because I would never settle for less. Plus, my personal mechanic would never allow it. Thanks Patrick and Cal for everything! You guys truly are the BEST! read more

After my car of 10 years started falling apart I decided to let it go and search for a new one! I did plenty of research to make sure I got something that fits my active lifestyle yet was affordable! After going to several dealerships and used car tent shows we ended up at Legacy Cars. For onace we were greeted with a warm welcome and not by a pushy sales person. Omar Chmait not once made me feel obligated to purchase a vehicle nor did he try to increase my budget. I fell in love with my new suv and decided to buy it. Was such a quick and painless process where we were offered beverages several times while having a real friendly conversation. There was an issue with the window and they fixed it for me no problem. This is not an as is place and I recommend this place as a stop in your car shopping ventures. Additionally, a year later my husband decided to do the same thing and we went through the rounds of shopping and test driving several cars at several lots from SD to LA and once again we ended up at Legacy Cars. After a full year and some Omar remembered my Husband and welcomed him the same way. He was not pushy and let my Husband leave as he knew he wanted to try out other cars. Well after all we ended back up at Legacy and bought our second newer car from them! Same easy financing process. We noticed the backup camera was having some electrical issues and Omar got to the phone to help resolve this issue! Amazing place where you feel secure in your purchase and welcomed. Thanks Omar and Legacy Cars our pups and us are happy with our upgrades! read more

I recently purchased a pre-owned 3 series coupe BMW from Legacy Cars and had an excellent experience. The staff at Legacy Cars were incredibly nice and knowledgeable throughout the entire process. From the moment I walked into the dealership, Chris and the team made me feel welcome and comfortable. They took the time to listen to my needs and preferences, and were able to find me the perfect car that met all of my requirements. They were patient and informative, answering all of my questions and providing valuable insights into the features and capabilities of the vehicle. The lobby is pleasant offering many different varieties of snacks and beverages. Throughout the entire purchasing process, they were transparent and honest, ensuring that I understood all of the costs and fees associated with the sale. They made sure that I was comfortable with my decision and that I was getting the best value for my money. They even offered a GPS system that allowed me to always know where my vehicle is at. Overall, my experience with Legacy Cars was exceptional. The staff were professional, courteous, and went above and beyond to ensure that I was satisfied with my purchase. I highly recommend Legacy Cars to anyone in the market for a high-quality pre-owned vehicle, and I can't thank them enough for their outstanding service. Thanks again to Cal and Chris! read more

Stopped in a couple days ago to look at a 2019 Toyota Tundra. Before I came in, I started by emailing someone there to make sure the truck was still available. Almost immediately I received a response from Boyd (one of the sales associates) and we set up a time for me to come in. As soon as I arrived, I knew I needed/wanted that truck. Boyd helped me out right away and made sure it was the right truck for me. He made sure that I knew everything about it and the work that was put into it. I didn't even need to test drive it cause I was confident that it was mine, but Boyd still made sure he did his due-diligence and made me take it for a test drive. During this test drive is when he started to inform me about where the truck came from, what was done to the truck, everything I needed to know. Then after I had the truck for 2 days, I received a call from Boyd just to check in and tell me about another cool feature it had. This place did not feel like a car dealership. The employees there made it feels like I was just there to hang out with friends. Especially Boyd and another gentleman that took care of the financing part for me. I just forgot his name. Thank you legacy cars! I have already told a few people about you guys that plan on buying soon and I plan on telling everyone else that's in the market! read more

Great dealership and customer service. I just bought a "like new" used car from them and the buying experience was easy and painless, the car is great, and Legacy Cars even provides a 30 day/1000 mile warranty on top of the manufacturer warranty and they gave a complimentary interior detailing before we took the car off the lot. This was my first experience buying a car from a dealership and I had stopped by some other local dealerships to look at a very similar car as the one I bought, but those experiences were bad. At the other dealerships the salesperson did not seem very interested in selling the car and when I tried to negotiate a deal with them they wouldn't budge and became rude, even when I pointed out flaws with the vehicle. They became more interested in trying to sell me another car even though I made it clear I was only interested in one specific vehicle. It was a totally different story with Legacy Cars. Michael Steen greeted us in a very friendly and professional manner. He showed us the exact car I asked to see, we took it for a test drive, and inspected the car. He never once tried to sell me some other car and maintained a friendly composure even when negotiating the price! The manager was very courteous and friendly as well! read more

Can't say I am too happy with them. They're pretty shady. They didn't give us our due bill or our warranty information and when we called them for it they said they'd email and mail it but of course they never did. The Camry they sold us had 4 blown struts. Appears they had greased them so we would't hear the noise they make on our test drive. We called them up and after a number of phone calls they finally verify they will honor their 50/50 warranty they gave us but we had to bring it back down there to their service center. We did so and at the same time asked them to take care of the due bill items (dents and a faulty driver side mirror that shook). When we got the car back, yes they repairs had been made but totally half assed. They bent out my front fender and didn't seat the mirror back on properly (see the pictures). We were so annoyed with them at this point we just left and will have to get those items repaired elsewhere. By the way, where it says "Request our best price" on their website... that is bologna! They don't negotiate prices. Don't be fooled. They are just another crappy used car dealership that hides the real issues with a car. read more

Everyone at Legacy Cars is extremely nice, and down to earth. I learn so much from Omar. When my Bank turned me down for an auto loan; Legacy Cars helped me obtain one at an affordable price. Tai worked with me tirelessly, he went above and beyond, in fact the entire dealership stayed open late just so they I could come by, finalize the paper work and obtain my first truck. Legacy Cars felt really family oriented, I felt as though they were watching my back for my best interest. Ive been to multiple car dealership and ive never been treated so fair and kind. I don't think I will ever deal with another car dealership. Legacy Cars gave me an insane deal with fair credit and told me that I can refinance and get a better deal later on after my credit improved; all while not needing someone to Co sign for me. The Team at Legacy Cars are all very knowledgeable, warm hearted and funny. The Cars they have are all top of the line, must have vehicles. If you need a reliable car, that's affordable and beautiful Go see the team at Legacy Cars, they will give you 100% of their efforts ( supreme customers service) and treat you like family. read more

I had an interesting experience with this dealership when I purchased my vehicle back in February. The buying process with the help of Omar and Kim was very smooth. However, after purchasing the car, the Bluetooth connection was not working! Long story short, I went to Nissan and it was to expensive to get it repaired there. So Cal gave me his word that he would fix it for me at Legacy Auto Service center but I had to give him a week or so to get the part. I took it in to the service center and man oh man, my car was fixed professionally within a few hours! My Bluetooth connection is working again and I am very happy that Cal is a man of his words! If you don't trust anyone in this world, you can honestly trust Cal! I truly appreciate your efforts Cal, even though I had a rough experience in the beginning, you honestly turned that around quick! I highly recommend this dealership because even if something goes wrong, I believe that Cal will do his best to satisfy his customer's concerns! Thank you Cal and the Legacy Cars team! I now drive my 2013 Maxima with a passion!! read more