I could write a very scathing review, but I don't see the point in doing so as I do not believe Motec is at fault. I am writing this review to share my personal experience with Wraps Motorsport, which may have some affiliation or connection with Motec.
I have been dealing with an ongoing issue with this company since October '23 and have received no resolution.
Short back story, I was referred to Motec from another body shop to get a quote on a repaint job on my hood and roof due to minimum oxidation on the paint. After meeting with Andrea, the customer rep, she promised to take care of my car and even suggested blackout chrome work (black wrap over chrome) and minor repair on the side panel. I received a quote for $5200, which I thought was a bit pricey but with a lot of reassurance from Andrea, I decided to pull the financial plug and agreed to the work.
Please note, the first red flag I should have noticed was the quote itself. I received a quote from Wraps Motorsport rather than from Motec. Not sure on the connection or affiliation. Still didn't think too much about it and thought my car was in good hands.
Well, two wrap jobs, three roof repaint jobs, and two hood repaint jobs later, the service and goods I paid for have still not been met. Promises were made but not delivered.
Gio, the owner of Wraps Motorsport apologized over and over again when I first brought up my concerns and major issues on the paint and wrap job and promised to make things right. I could go on for hours on everything I've been dealing with but wanted to save you the trouble and want to just highlight all the major issues I've encountered in the last four months and counting...
Final result: I already notice the wrap on my front bumper, back bumper, door handle and Toyota logos are already peeling and chrome is exposed. Also, they didn't finish wrapping my Limited signs on my 4Runner. My hood and roof had to be repainted multiple times and I had to bring my car in during four separate occasions for them to "fix" all the ongoing issues.
I reached out to Andrea and Gio multiple times via text, phone call, and through email and I've been ignored. They demanded full payment the first time I picked up my car even after bringing up all the issues and the incomplete work done. They once again tried to reassure me and promised to fix all the problems once I brought my car back. Well, during scheduled pick up times, I've encountered several times when Gio contacted me and told me my car wasn't ready. Also, upon arriving at the shop, I immediately noticed the job wasn't complete, either wrap wasn't completed or ceramic coating not done yet. They also offered free headlight cleaning and it took three drop off attempts for me to keep reminding them on the headlight before they decided to clean it.
I've made several attempts to reach out for them to send me an updated invoice for all service done to my car as well as partial refund. No response or resolution yet.
Overall, I am unhappy with the work and lack of customer service, lack of communication, lack of transparency, inexperience workers, unkept promises, my list goes on and on. I am not trying to be a difficult customer, but I think for someone who paid the business $5K+ for service that has not been met or compete yet, a courtesy call or a promise to make things right moving forward is warranted by the company.
I will send an update if I receive a response from the company. Word of advice, do your research and make sure to get everything in writing.
My honest opinion for now is that I highly do not recommend Wraps Motorsport/Motec.
I've attached some pics as reference. read more