ABSOLUTELY DISGUSTING AND HORRIFIC HOTEL! Right as I check in there is a sign that says hot water issue (as seen in pic) so I did not have hot water for 4 DAYS, when I promised it would only be a couple days. Room was trashy and disgusting and had stains everywhere like walls, floor, tables and bedding. Place makes you pay for shampoo, how embarrassing! Towels were not cleaned thoroughly and had stains all over them. Bums, crackheads and homeless people hung out everywhere and on every level of the hotel. The disgusting smell of cigarettes and weed was always in the air from the garbage humans that were infesting the hotel. Peep hole had toilet paper smashed in it from previous people staying in the room. Room had a cracked window. Flooring was all trashy and screws were used to fix some spots. Honestly I am blown away I didn't get infested with beg bugs and bring them home with me. I am absolutely embarrassed I chose to stay at this place and deal with their issues without getting properly reimbursed. This place needs to be shut down and condemned or sued in to oblivion to wipe it off the face of the earth! read more

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This place is a dump. The rooms are horrible. The fragrance of Marijuana fills the air. Would not stay in or recommend this place to anyone. Room contained no microwave, fridge, or basic iron. read more

Gio at the front desk was wonderful and helped us check in and gave us some advice for our travels. very nice motel

The place is nasty I was I could post the video of the baby roaches in the sink when I turned on the lights read more

Motel 6 - Baby roach - Hotels Near Me - Villa Park, Illinois

Checked in so that I could vacate my condo while my floors were having work done. Initial check-in was for one night. Got a room that was neat and worked for my short stay. The bathroom sink had a slow drain, so I used the tub for washing my hands and brushing my teeth. Had to extend stay for two more nights after first night and the clerk charged me for one night instead of for two. Promptly at 11:00 the next day, I got a knock on the door that I was to check out. The front desk clerk for the day resolved the matter quickly. The motel is pet friendly. Clearly, some past guests took advantage of that and left their pets' droppings in the courtyard. For the three days I was there, nothing was done about it, even after I had mentioned the waste on full display. Aside from the mistake in extending my stay for the additional two nights, it was not a bad stay. I understand it's a motel, not a 5-star boutique hotel. It suited my immediate needs while I had to be out of my condo. read more

There were cockroaches all over my room, and they refused to refund my money. I was in disbelief -- don't come here. If it takes 10 minutes for the cockroaches to come out, they'll say you stayed in the room and therefore forfeit your payment. Pretty wild. Sleazy way of doing business. Find another place. read more

This hotel was so bad that we reported it to the BBB. Just don't stay here seriously, bring your money elsewhere. They don't deserve your money. And they need to restaff all of the front desk people, they are beyond rude also don't know anything at all and got a BAD entitlement attitude for working at a motel 6. I was locked out of my room one time in the negative weather n they didn't have a back up key (when they are suppose to have 3) as well as told me "you are fucked." not joking. They seriously told me that.... As a hotel... as a business... (that is suppose to have access to all the rooms).. in negative degree weather. PLEASE don't stay here. ***Especially during winter.***** read more

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I cannot believe the Village of Villa Park allows this business to represent them. The unsavory characters, who were downright scary hanging in the lobby. Ice machines not working on either floor. No mini fridge or microwave. The fan on the air conditioner not working, it was 85 degrees outside. The buildings seem to be falling apart. We were told the pool was there, just covered up. By dirt! Obviously they do not care who rents the rooms or what is going on in them. A disgrace to the Village. We stayed there because it was pet friendly. We were in town for a funeral. read more

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First I would say that if you book a room and make it in time this motel is a solid 2.5 star place. Surprisingly quiet and maybe cleaner then you might expect. Possibly even worth 3 stars tbh. That of course was not the case for me. [story time] I called ahead of time and asked if it would be okay if I checked in late (my flight wasn't getting in until 11 or so). They told me it wouldn't be a problem. Evidently my flight got delayed and I ended up arriving closer to 2 AM. Understandably later then the time we discussed. That being said when I arrived there was no room to be had. At first the employee at the desk told me I missed the check in and that was it. I asked if they had another room and he said no they were sold out. My (much more aggressive) friend then came in and repeated what I had told him. At this point his tone had changed and he found me a room for the night. Originally I had paid $69 for the room through Hotels.com, at the desk i paid $100 for a room with a smaller bed. But again, understandably. The real issue began with the question of a refund. At first it seemed impossible. Then his tone changed. He explained "since you did not stay in the room, you will not be charged for it, that amount will be refunded to you. I cannot do it now because you booked through hotels.com, but they can handle it for you." I then slept in the uncomfortable double sized bed and the next morning went on with my life. A few weeks later I noticed no refund ever came. I contacted Hotels.com and requested a refund. After about a week they told me they couldn't issue it because of the hotels cancellation policy. I then contacted the hotel, they told me if I didn't stay in the room then my card should be refunded. I repeated this cycle for another 2 weeks getting the same response from both sides over and over. Finally a hotels.com representative was able to contact the general manager of this establishment. Who then informed him that it was "an error on the front desk mans part" that I should have been refunded. And I was finally given my refund. TLDR Essentially, they were trying to profit from rebooking my room without properly canceling the original reservation . So making around $170 off of a room worth far far less. If I hadn't argued in person, then argued over phone and email, I would never have gotten this refund. Who's to say they don't do this every time an "automatic refund" is supposed to happen? read more

Motel 6 - Hotels Near Me - Villa Park, Illinois

Front desk staff very rude, Place is so dirty, terrible people there.

Only words I have to say are cockroaches cockroaches cockroaches! Three different rooms during my stay and three different rooms of cockroaches spend the extra money and don't stay at this dump the also didn't care that they had them nor did they do anything to fix the problem worst motel read more

The management here is awesome, very kind and understanding, property is well kept and clean. I would reccomend staying at this hotel Thumbs up rating read more

If u are thinking about staying here to save a couple of bucks, don't do it. I wish I would've spent $20 - $30 more dollars and stayed somewhere else. As I'm writing this review, a roach crawled across the floor. I'm freaking out!!! Not joking at all. The bathroom has gross stains on the wall that could be cleaned if someone took the time to do it. The shower made a high pitch noise for the 1st 5 mins I was in it. The beds r a step up from those cot-type beds that fold in half. As I said before, spend a little more money and stay somewhere else. This place is very bad and nasty!!! read more

This place is roach infested. Customer Service is horrible. Don't speak, smile just want money.

If you enjoy having to come to the front desk multiple times during your stay because your room key doesn't work especially at night; then this is the place for you. Staff is like a rotating door, once guests are comfortable with someone; within a week or two they're fired. There has been times I've been assigned a room that had people in it and the front desk claimed a system error occurred. I have also had rooms assigned to me that were not clean yet when we opened the door; when we wanted a early checkin. I have seen a Orkin van on property a few times so they do have them but I guess at least productive about taking care of it. Staff will blame it on the guests or weather though. You get what you pay for. read more

Not a place to be if a natural disaster hit. No (amenities ). Include. Towel ,soap ! read more

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Booked two nights thru Expedia to check out on Monday morning, day two rolls around and I'm off site for work and come back to the hotel from a long day to find all my stuff had been removed from the room. When I asked the lady at the front desk, keep in mind they have my cell phones number and email available to send a simple message to understand the situation was and help correct things before it became a problem! It was easier to lock my stuff away instead of make a phone call. The desk clerk called the manager and she said that even though I had a card on file that payment was not made so my stuff was locked away in an office, when I explained to both the clerk and the manager via the phone, that I had medication in my bags that I needed, the manager told me that I could get it at 8 am in the morning. I explained that I had a early flight back home and I would need to be at the airport before the . The desk clerk called the manager back and the manager said with no empathy that it did not matter, so I explained that I would call the police and ask for their help, the managers response to the desk clerk was, have him call, that's the end of this conversation. The police came to the property and the desk clerk explained that it was a glitch in their system and that she could not do anything till after midnight when. The shift changes happened. Instead of doing what is right, the police apologized that since it was a civil issue they they could do nothing. So I was then left/ Forced to sit in the lobby for two hours to wait for the shift change. Instead of allowing me a room temporarily for comfort while the problem was sorted out, I'm sitting in the lobby waiting! It's sad that when this is not anything that was in my control or even knew about, that I'm being treated so poorly just to get my stuff. I know that motel 6's are not the best places to stay, but I did it for price concerns for the little amount I'm going to be in the room. Now I'm waiting for my stuff so I can check out early and rebook at a better hotel near by. I'm just confused that the guest are treated so poorly and management will not work to make things right! staying at this hotel is not something I would recommend! I learned my lesson, not going to make this mistake again with this company, regardless of them being independently owned or run.. read more

Great experience very welcoming super helpful with my disability and very clean room definitely recommended Manager Alliemarie was so helpful she made sure i had everything i needed, got me checked in and out with no problems and helped me with local places for sight seeing. read more

Dirty refrigerator, moisture stained mattresses, dirty tub. All this for $74. Ended up staying at an Extended Stay around the corner for $50 and it was amazing. Non smoking rooms are full of smoke, the roof shingles were blown into the courtyard. We didn't even stay long enough to get comfortable. We got out of there! read more

Not a bad Motel at all. This motel is located right in the heart of a shopping strip which made my stay awesome because I love to shop. The room was very clean, and they have upgraded the rooms to look more modern. Didn't see too many crazy folks hanging out around this location, which is a plus. The price is excellent and it is not too far from Chicago. I would definitely recommend trying Simon's restaurant right outside of this motel. I will definitely book here again when I visit Chicago next time. Room 1-5=4. read more

I was traveling into town late from Florida! Super long, exhausting drive. I called & spoke to a sweet girl named, Allie. She had my room ready to go when i got there. Check in was so easy & I will definitely be back every time i travel to this area! Thank you Allie for going above & beyond with your customer service. read more

The rudest employees, specifically the manager must have never been trained in customer service! The purposely had my car towed that cost me 400$. This after staying 4 nights there and 6 at another. They will not honor their advertised price on the board and were upset when I booked a room through central reservation for the correct price! They wouldn't honor the reservation and asked us to leave! I called motel 6 corporate and they said they would get back to me in 24-48hrs. I'm still waiting almost a week later! read more

This is one of the updated Motel 6's. I was pleasantly surprised. They need to update ALL of the Motel 6's if you ask me. The room was very clean and the bed was very comfortable. Next to the bed is a small nightstand, but a cool breakfast nook for you to eat your meals. From there you can also sit and watch the tv that is mounted on the wall, with plenty of cable channels. The bathroom is nice and clean, and the towels are placed in a funky, new age-y type of towel holder. I had no problem checking in or out, and the evening front desk staff was very pleasant. They have Wi-Fi but you have to pay for it daily. There is a pool, but I didn't use it as it was winter when I stayed here. There is a huge parking lot, and you are surrounded by strip malls and other shopping areas. Plenty of places to eat and/or have food delivered to your room. The room is a little small but hey- it's a Motel 6, not the Hilton. I was happy with the room and even happier with the price. Would definitely stay here again. read more

Booked a room for a 3 night stay with a mini fridge and microwave was told there were none available. lucky enough my main man MANGER BOB greeted me with the upmost respect he also Apologized for His coworkers mistakes moved my room with the snap of two fingers I can say I would recommend motel6 any day thanks.....bob read more

The man at the front desk was very nice and did a great job helping all three of the people checking in at once. This is a modernized Motel 6 - we love the wood flooring since we always bring our dog when we travel. The beds are as comfy as it gets when it comes to motels and so far it's been a quiet night. The rooms were clean and all around it was a great stay. Will definitely stay here again if we're ever back in the area! read more

Motel 6 - Dog friendly! - Hotels Near Me - Villa Park, Illinois

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I needed a decent place to get some sleep and this was great. Good price. Clean. MS.Robin helped me at the front desk and it went super smooth. read more

This was my 3rd time staying at this location. Robin at the front desk assisted me everytime. She was so helpful and knowledgeable about the area. I will be returning again. read more

This is one of remodeled locations but already shows some wears and tears. I really don't think this is Motel 6's fault. People just don't have respect on other properties. I always check mattress to see if there is bedbug. Like other people have reviewed, I see some stains on mattress, but who's fault is that? All sheets were clean. You can't expect mattress replaced every year at budget motels. Let's get real... When I checked in with on-line reservation, the price went up for no reason. Next morning, the manager took care of the error. I had to change the room because it was too noisy directly facing Roosevelt Rd. The manager arranged the change without any problem. I see some reviews on staffs being rude but did not see it. Everyone was friendly. I saw some customers with nasty attitude, though. Rooms were clean. AC wasn't very loud (normally it is at Motel 6). For some reason, I smelled cigarette in the room, which wasn't there during the first day. It was coming down from bath ceiling vent. Apparently, some a*hole(downstairs unit or next to mine) smokes in bathroom with fan on and blows the smoke through the vent. The smoke was spreading via bath vents to other units. The front office says this whole section is non-smoking. Awesome... I will stay here again as long as I don't get rooms near Roosevelt RD. read more

Decently clean & spacious but clearly something shady went down in this room... The bathroom door was 1/2 on the hinges... The bottom part of the door seemed to be kicked in & the main door also was kicked in based on the broken security latch & dents in the wall behind the door. Also above the bed significant paint scuffs. Something definitely went down in here but the room was clean & quiet. Staff nice & prompt... Cleaning room within minutes of calling for check out. This motel 6 made me begin to question the brand tho :-/ read more

I had the most Charismatic person to help me there last week. She greets you with a warm smile and I had a small problem but she got it fixed for me and my partner right away. Johanna is a very kind person and very professional at what she does and most of all very discreet in her job. The place isn't great but I would go back just because I know the people there are amazing at what they do. read more

Great place if you want some crank or crack in the middle of the day (or night). Tweakers running around the parking lot checking out cars, scoring dope, running up to you at all hours of the night. Fairly clean inside, check in was fairly easy (new employee), building structure needs overhaul desperately (concrete stairs are falling apart..). Close proximity to Starbucks, Stella's video poker, guitar center, and a host of other things. Stay here if you really have no ther place to go, could definitely use a stronger police presence. Has that distinct feeling you could get stabbed at some point... read more

I do NOT recommend this motel to ANYONE . My experience at this motel 6 only was horrible! The other motel 6's where so much better than this Villa Park location! I was put in a unfortunate situation where I needed to stay at a motel for a couple months. My previous living situation was not healthy for myself, my child and my two cats just intil I received enough income to move into my own place . The keys to get into my room NEVER worked and you have to 3 times a day walk outside to go to the front desk and ask them for a new key. For an answer of why it keeps happening I was told " It happens to 90 percent of our guests, I would suggest each time before you go into your room you come to the front desk and get another key." Also, BOTH washing machines were not working. They kept the room where the vending machines and laundry without heat so the one day before when the laundry machine did work, we were freezing from it being negative 20 outside. They told me also that while I was gone from the room I had to put my cats into there cat carriers the whole time I was outside of the room. I am gone when I work for eleven hours!! That's animal cruelty. My cats would of basically would not been able to eat, move, go to the bathroom for 11 hours! They didn't seem to care. They also told me which is understandable that 2 days a week they needed to clean my room and if I had to work I needed to call the front desk to request a time when I got home so I could meet them at my room and I could put my cats in carriers and requested I put the cats outside in there carriers in negative 10 degree weather while they cleaned. I called the desk three times and had them set a time that day for a time to meet them. So after work I miss going to my important plans to get to the room to meet the house keeper that NEVER arrived! This happened THREE times of a no show so I stopped asking so missing my plans wasn't an option. On my day off and my daughter is at school I hear a knock on the door and I open it to a house keeper who was so rude to me. With a highly negative additude she asked why they haven't been able to clean my room and then said she was going to talk to her boss to get this solved. Meaning, getting me kicked out. But then she grabs the door while my hand was on the handle and she goes to shut my door and slams it which then it was such hard force that it made my hand hurt from the unacceptable of grabbing the door handle and slaming it. I have high anxiety and have just recently been in a traumatized situation and it triggered a panic attack. So the next I am so tired from work and I have my daughter and I was told I was put on the do not rent a room to that motel and had to leave that day because I wasn't putting my cats in a cat carrier all day while I was gone. I asked for the manager, in which she comes from her office which I have NEVER seen her before and I've been in that front desk lobby MILLIONS of times asking for a new key ! She was NO help what so ever and looked at me with additude and like I was stupid and said, " Well, you can't let cats roam free when you are gone and need to be in a carrier when you are outside the room even if its for eleven hours! I explained that leaving a cat in a small carrier for 11 hours could cause alot of health issues like UTIs. She just still looked at me with attitude all over her face! I then start panicking not knowing where I was going to go. My daughter then starts to panic and cry. My cats do not like there carriers so it took forever I then get a knock on the door and one of the house keeper asked if I was almost done not even within a hour. I pack my car to the tee because I was told I couldn't make a second trip in which I had leave my tv with a oven because it wouldn't fit! I had to room for it! I ended going to another motel 6 which was a great experience ( located in Bridgeview IL) . They never cared about my cats being able to roam free while I was gone. Do not get a room at this location, you will just be dissatisfied ! read more

If you have absolutely no where to go and this has to be your last option. DO NOT WASTE YOUR TIME. GO TO A SUPER 8. A truck motel is a lot more cleaner than this place. A LIST OF FOUL AND DISTURBING THINGS THAT WILL MAKE YOU SEARCH FOR ANOTHER PLACE TO REST: *security, not the type of person you feel safe around anyway. YES IM STEREOTYPING *Makes you wonder why they need security in the first place!?! *A nonsmoking room saturated in years of smoke residue * floor mopped with lord knows what...Keep socks on, to be safe, sleep with your clothes and shoes on I'm not even kidding * hun you really picked a winner if your man is bringing you there for a night of................ *bugs in the room. *sheets are washed or not washed regardless they smell SO BAD BECAUSE OF THE MATTRESSES I EXPOSED AFTER I LEFT TODAY! *Heat doesn't work. Checked in at 1230 AM- her only option was another room WITH NO HEAT!!! *ROOM 103- they have a circuit breaker (why is there a circuit breaker in a room that is being paid for, if something were to happen then my room is the one that has to be entered to reach the breaker?!) the circuit breaker and generator or whatever is behind the wall causes half of the room to vibrate. The bed vibrates. They rent this room out. They then KICK YOU OUT AND PLACE A HOLD ON YOUR ID WHEN YOU CALL TO MAKE NOTE OF IT. SO THEY CAN CONTINUOUSLY RENTING THIS ROOM OUT, as I am sure this is not the only room on this side/floor. NOTICE THE DATE OF THIS REVIEW- NOVEMBER 23rd. TOMORROW IS THANKSGIVING AND I HAVE A 4 YEAR OLD SON. Because I called corporate and gave them information on Room 103 and how the manager Tina Peters could not accommodate me nor my little boy, Tina Peters put a hold on my ID and I was no longer able to rent the room out nor any room at that. Her only excuse was -" SINCE I CAN NOT PERSONALLY ACCOMMODATE YOU AND YOUR FAMILY AND MAKE YOU HAPPY I THINK IT BE BEST THAT YOU NEED TO LEAVE." So, lets take it back to the previous nights *I wasn't trying to be charged extra regardless of the left over smell, so I smoked in my car and witnessed an OVER ABUNDANCE of prostitution. I'm a grown woman living in and around the Chicagoland area I think I know an escort when I see one. If Tina can't even help decent people to stay in her rooms and pay her real money then I believe she is letting this prostitution happen on purpose. She's the main manager of this location and there is NO ONE ELSE A STEP UP FROM HER TO GET IN CONTACT WITH BESIDES A LAWYER AND THE BETTER BUSINESS BUREAU DUE TO THE FACT THAT I WAS GIVEN ROOM SERVICE WITH A WRITTEN SIGN ON MY DOOR IN RED SHARPIE MARKER BOLDY WRITTEN IN ENGLISH "NO HOUSEKEEPING. DO NOT BOTHER." Personally belongings, what if I was exposed! Bless you, TINA PETERS- kicking families out on the streets and keeping dirty whores in her sheets. read more

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The non-smoking rooms appear to be refurbished, no continental breakfast or fridge and microwave in room. Pool, clean rooms, friendly staff. Major downside is an additional fee for wifi connection. read more

"Micro Rooms" Pancake pillows No clock Lousy mattress 2 ice machines (both broke) Needed an upgrade ( 20 yrs.ago ) They have NO shampoo! ! read more

This motel is garbage, the maids are nasty and lazy. They will lie and tell you they don't offer weeklies. They expect for you to keep your pets in cages all day when you are not in the room. The satellite dish that they have goes out every other day. There was no refrigerator or microwave in the room or dressers!! Do not stay here. Stay at InTown Suites which is approximately three blocks east on the same side of Roosevelt Road it's the same amount of money per week and you actually get a refrigerator and a microwave and dressers!!! They aren't pet friendly however but then again Motel 6 really isn't either. read more

This hotel does NOT provide shampoo. But, you can buy some for $2.25 from their vending machine! Room smelled like wet dog. read more

Not a good place. The shower was moulding, the shower rod broken, no toilet seat lid, peeling paint, no closet no shampoo. Charged all 3 nights when booked and difficult to cancel last night, had to call 3 different phone numbers. When checking out staff couldn't even print a receipt. Not the motel 6 we are used to. Would not recommend. read more

Terrible customer service, reservations not honored as confirmed, front desk employees texting on cell phones while "trying" resolve issue.

Have had to stay at this place 19 days over the past 2 months. Susie at the desk awesome as well as some of the night managers. GM is over his head and very limited customer service wise. Over the 19 days 8 times my room has not been clean including 3 days in a row!!!! Worse is the Management company. Have called three times to the 800 number. You have to leave a message and they state will get back to you in 48 hours. Obviously NOT! How can you hold a team accountable when SENIOR MANAGEMENT could care less. WOW! read more