Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

3.5 Pretty big hotel. Self-parking but hard to get a spot…read morewhen there was an event. First floor has a small seating area when you enter. Reception towards the left, and elevators nearby. Walk more inside and the breakfast area and pool are there (had no time to check out the pool though). Some steps but has a ramp for accessibility. Can see the atrium from walkways outside of rooms. Room has old furnishings, dark wood. Hotel itself mostly looks old. Bathroom had dirty caulking and cracks. Slow drain. 3 sinks total in the room, which was helpful. Quick response to requests from housekeeping. Evening welcome event included- nightly I believe but didn't get to attend. Hot breakfast too. A wristband (for each person) and a dining card have to be presented (these were given to us during check-in). Smooth on our first morning; questioned more about the card and bands our 2nd morning. Omelettes were made-to-order and cooked just right. Best part of breakfast for me. In another area, employees man the hot food. Other sections were self-serve.

We had a great stay at Inn at Water's Edge! We stayed 2 nights with our two children (ages 6 &…read more1,5). We stayed in a room with a king bed, a (comfy) rollaway bed and a pack & play. It was all arranged nicely and the view from the room was fantastic! The entire hotel only has 6 rooms so it was extremely nice and quiet. Check-in was easy and staff was nice. Breakfast was either brought to your room or eaten in the lounge. It was ordered the day before and brought to you in the morning, very nice. Our older daughter thought it was "fancy" and wants to come back. It was an extremely pleasant stay and we will be back!

Both a wonderful place to stay and a great deal. We first stayed there in 2014 when my wife booked…read moreall the rooms for my 60th birthday. We were able to gather in the lounge and go at our own pace. We stay here every time we return to the area. The rooms (recently updated) have always been big, very well appointed and pristine. It's incredibly quiet and parking is right there and always available. The best part is the incredibly friendly and helpful staff. The last time we came, they took great pains to help us get a (very hard) reservation at the student-run restaurant in the same building. They are also very knowledgeable about the area. The really good breakfasts are served at whatever time you want, either directly to your room or in the very nice lounge right next to the rooms. Why stay at a much more expensive and impersonal hotel when you can have a relaxed and quiet visit and save a bunch of money at the same time?

ABSOLUTELY DISGUSTING AND HORRIFIC HOTEL! Right as I check…read morein there is a sign that says hot water issue (as seen in pic) so I did not have hot water for 4 DAYS, when I promised it would only be a couple days. Room was trashy and disgusting and had stains everywhere like walls, floor, tables and bedding. Place makes you pay for shampoo, how embarrassing! Towels were not cleaned thoroughly and had stains all over them. Bums, crackheads and homeless people hung out everywhere and on every level of the hotel. The disgusting smell of cigarettes and weed was always in the air from the garbage humans that were infesting the hotel. Peep hole had toilet paper smashed in it from previous people staying in the room. Room had a cracked window. Flooring was all trashy and screws were used to fix some spots. Honestly I am blown away I didn't get infested with beg bugs and bring them home with me. I am absolutely embarrassed I chose to stay at this place and deal with their issues without getting properly reimbursed. This place needs to be shut down and condemned or sued in to oblivion to wipe it off the face of the earth!

This place is a dump. The rooms are horrible. The fragrance of Marijuana fills the air. Would not…read morestay in or recommend this place to anyone. Room contained no microwave, fridge, or basic iron.

Second visit this year to this property for 5 day stay. Rooms are nice but could use some updating…read moreespecially in the sitting area with TV over the coffee area and bathroom could use a few extra towels for multi day stays.?Multiple patched areas in the toilet area for the toilet paper holder and peeling wallpaper for an upgraded room should be addressed. Coffee station was not stocked nor replenished and had to ask for fresh towels after 4 days. Ample parking mostly on the back side which was accessible but adjacent to a smoking area and dog poop area. Stinky. Staff are consistently friendly but since the property is often sold out as is the adjacent Homewood Suites please stop telling guests to continue checking back for updates since there aren't any rooms. Location is convenient to family so will likely be back.

I recently spent a week at the Hampton Inn & Suites Downers Grove Chicago, from Sunday through…read moreFriday, to attend a workshop in the Chicago area. Unfortunately, my arrival at the hotel was a bit rocky due to a delay of more than four hours in my flight, and I did not arrive at the hotel until approximately 1:30 am. Fortunately, I was able to quickly complete the checkin process, and my room was available upon arrival, which was a huge win after what had been a very long travel day! The remainder of my stay was fantastic. The hotel was extremely quiet during the entire week of my stay, and that helped get a lot of rest after the long days I experienced at the workshop. My room had a fantastic layout, with a separate sitting area that contained furniture, a small refrigerator, and an office desk, perfect for doing some work in the evenings and early mornings! The bedroom had window door style that allowed you to have your own private space, and there was also direct access to the bathroom from the bedroom. Complimentary breakfasts were served at the hotel each morning, which was a big plus for me during a very busy week! There were many different items to choose from, including scrambled eggs, bacon, muffins, bread which you could toast, bagels, and a waffle machine. I enjoyed having many choices, and it was nice to be able to quickly pick something to take with me as I headed out for the day. The breakfast area was large, and there was always plenty of space to sit and eat. One of the most enjoyable things about the week was on Wednesday when the hotel held a complimentary happy hour for its guests. They provided a wide range of foods to enjoy, including salads, soups, and desserts such as brownies! This was wonderful for the hotel to host and it gave me a wonderful opportunity to grab a quick bite to eat for dinner on Wednesday! One of the other highlights of the stay that I thought was particularly beneficial was the shuttle service. The hotel offered transportation to and from the workshop location each day, which made getting around very easy and worry free! I thoroughly enjoyed my stay at the Hampton Inn & Suites Downers Grove Chicago. The quiet rooms, the comfortable design of the room, the excellent quality of the breakfast, and all of the thoughtful extras, such as the happy hour and the shuttle service, made the entire experience truly amazing! I will be returning to the same hotel anytime I have business in the Chicago or Lombard areas again!

0 Stars, I wish I didn't have to choose one star in order to post…read more I will be sharing this review EVERYWHERE I can. Absolutely horrible experience, the front desk man last name tate didn't catch the first name blatantly violated ADA accessibility laws, What makes the entire situation worse is that I was not even staying in the hotel! I have a service dog, the father of my daughter was staying at this location for work, I arrived to drop off my daughter for a visit as well as some groceries and cake as it was his birthday. Literally as soon as we arrived to drop off, this man came up to the room not only pounding on the door but literally screaming at me to get my dog out. I explained that this is my legally allowed service dog and that I would not be staying as I was simply dropping things off, he then pushed his way into the room still screaming in front of my young daughter and scaring my service dog to under the bed shaking. He proceeded to say that her father would now be put on the do not rent list and would need to leave the next day but my service dog needed to leave immediately, instead of staying my daughters father said we would just all leave now so we began to gather belongings and the groceries I had just arrived with. The desk man "Tate" attempted to insist I leave WITHOUT my belongings and remove my service dog. He then threatened to call police to which I responded "please do because you are violating the ADA" and I continued to gather belongings. He obviously did not call the police. Shocker. At this point several other hotel guests were lingering in the hallway because of the scene. He stood holding the door open and repeated "get the dog out get the dog out over and over until we had packed the entire room up. This man is clearly not only unstable and on some kind of bizarre power trip but also just flat out awful and unpleasant not to mention blatantly disregarding the FEDERAL LAWS and ADA protecting service animals and their handlers rights. This chain needs to fire this man immediately and do better. If you are disabled or handicapped in any way stay FAR away from this place! The Downers Grove location is MUCH better. Cleaner, better staff and doesn't violate the ADA.

I stayed there for a year and 8 months , I loved the staff there Danny, Sophia and Ms. Security…read morethey all accompanied me, very helpful and respectful. There were stressful times for Danny but he maintained professionalism. Honestly it was a great place to stay it was quiet and they don't put up with any nonsense. I just want to thank you all for being so supportive and helpful!! Michelle Quijas

I don't know if I will return to this hotel from outside it looks brand new. Rooms needs major…read moreupgrade. For 2 days my AC was broken thought it was hot outside that's why ac is not working. But it end up having to fix the ac to make room cool down.

I stay here five days a week for work. Typical hotel BS like those that smoke marijuana and noisy…read moreneighbors but overall good especially for Chicago. Only four stars because the food is terrible and the people that work the Starbucks are not friendly.

Two words: BED BUGS I will never stay here again. A friend…read morearranged this stay for us so we didn't check the reviews.

This place sucks especially the supervisor manager Aksha she needs socializing skills with people…read more. I will never go here or recommend anyone here.. Never got my incidentals back.. I was in a ice box room for days nobody seemed to care i told them about it no one did anything about it.. In room for 3 days no heat . Day i was finally moved and I saw a roach crawling on the floor. I will be posting more if I don't get an explanation quick. I've already sent a complaint haven't heard anything yet going to do it again...

The staff was very friendly and helpful and made us feel very welcome. Some have complained about…read morethis location feeling a bit "dated" and while that may be true, it doesn't mean the location is "bad". The location is one of the best parts of this establishment as the area feels extremely safe, even when we arrived late at night. One down side is that there is no CTA train close by but that would probably change the neighborhood dynamics. Plenty of eateries are available within 10 to 15 minutes of this location and in a very un-Chicago way, they have free parking. Worth the consideration if being right in downtown Chicago is not a requirement.

Great time here. Was in town for a wedding. Check-in was smooth and the staff members were all very…read morefriendly even letting us check-in early. We had a standard king room which was very clean. Furniture was comfortable and clean too. Only downside was the bathroom. Very clean but also very small. Pretty tough to get ready in especially with two people. This is definitely a problem if you are getting ready for a nice event. There is basically no counter space and the room itself is tight. That being said, great experience here and would happily return.

Fairfield by Marriott Inn & Suites, in Lombard, Illinois I s located conveniently I located near…read morethe highway, and is surrounded by many other businesses; supermarkets, gas stations, fast food, and shopping. This hotel is also just 20 minutes outside of Chicago. They offer free breakfast with your stay, you get a cute welcome gift when you check in; including chocolate chip cookies. The breakfast changes slightly day to day, but it includes meal options for just about every palette. The rooms are pretty spacious and they are kept in a clean condition. Here are the negative points about this hotel. First, none of the rooms have a microwave. Everyone, is expected to share the microwave that is in the cafeteria area. Not only is it an inconvenience iff you have to warm up food, but not everyone will clean up after themselves. Far too often the microwave was filthy. Second, the customer service was not always friendly or professional. One hotel worker in particular was often extremely rude with customers over the phone and in person. Comments like; " I don't care if you're checking out early", or "I'm sorry but we will not be cleaning your room" should not be a part of anyone shop is supposed to be in the customer service/ hospitality industry. Lastly, the rolling blackouts. On several occasions during our stay the hotel lost power temporarily. This may have been attributed to the heavy thunderstorms we experienced in Illinois, but too often the lights would go out and then come back on a few minutes later. Overall, we enjoyed our stay here, but it could have been better. The beds are comfortable enough for a good nights sleep and the hotel is affordable compared to other hotels in the area. We give it a 3 out 5 stars .

Lisa was absolute delight. She had so much going on and treated every customer with the care they…read moredeserved. Excellent employee and truly made Marriott look fantastic. Thank you Lisa for yiur kindness.