We live in Lombard and come here every now and then for a little get away from home. The hotel is…read morenice, the rooms are clean, and it always helps to have complimentary drinks/happy hour and breakfast when you are spending the money on a room. The last visit we were helped by a woman at the front desk while booking the room and when we checked in. I wish I could remember her name. She was so kind and helpful. Very pleasant woman from the UK. I would give this hotel 5 stars but the last two times we came the pool was unclean. This last time there was so much hair in and around the pool it was really gross. And multiple band aids laying around. It just seems like they do not clean it enough. Also, save yourself the pain and call the hotel directly and avoid the 800 number!

Well it's nice perks about this hotel and a many no so great perks. The positive perks are they…read morehave a nice happy hour from 5:30-7:00. They offer you two drinks that you redeem with a card that you get at check in. While enjoying happy hour they offer you chips, pretzels and either fruit or a vegetable platter. No complaints there. The breakfast is nice you have an omelet bar that makes them made to order with great topping options. Cereal, juices and muffins are a staple every morning. Now in the room there are things left to desire. Walking into the room it looks nice and smells decent but when you look up close the soap dishes have left over soap from a prior stay. The shower head and seams of the shower and full of old gunk as if they haven't been cleaned in a while. All and all a decent stay but not the best hotel stay that I have had at a hotel. The front desk employee named Mo was great every morning that we left he always had a bright smile and a positive word of encouragement. He made the not so great part of the stay better. You need more Mo's at your hotel.

We had a great stay at Inn at Water's Edge! We stayed 2 nights with our two children (ages 6 &…read more1,5). We stayed in a room with a king bed, a (comfy) rollaway bed and a pack & play. It was all arranged nicely and the view from the room was fantastic! The entire hotel only has 6 rooms so it was extremely nice and quiet. Check-in was easy and staff was nice. Breakfast was either brought to your room or eaten in the lounge. It was ordered the day before and brought to you in the morning, very nice. Our older daughter thought it was "fancy" and wants to come back. It was an extremely pleasant stay and we will be back!

Both a wonderful place to stay and a great deal. We first stayed there in 2014 when my wife booked…read moreall the rooms for my 60th birthday. We were able to gather in the lounge and go at our own pace. We stay here every time we return to the area. The rooms (recently updated) have always been big, very well appointed and pristine. It's incredibly quiet and parking is right there and always available. The best part is the incredibly friendly and helpful staff. The last time we came, they took great pains to help us get a (very hard) reservation at the student-run restaurant in the same building. They are also very knowledgeable about the area. The really good breakfasts are served at whatever time you want, either directly to your room or in the very nice lounge right next to the rooms. Why stay at a much more expensive and impersonal hotel when you can have a relaxed and quiet visit and save a bunch of money at the same time?

ABSOLUTELY DISGUSTING AND HORRIFIC HOTEL! Right as I check…read morein there is a sign that says hot water issue (as seen in pic) so I did not have hot water for 4 DAYS, when I promised it would only be a couple days. Room was trashy and disgusting and had stains everywhere like walls, floor, tables and bedding. Place makes you pay for shampoo, how embarrassing! Towels were not cleaned thoroughly and had stains all over them. Bums, crackheads and homeless people hung out everywhere and on every level of the hotel. The disgusting smell of cigarettes and weed was always in the air from the garbage humans that were infesting the hotel. Peep hole had toilet paper smashed in it from previous people staying in the room. Room had a cracked window. Flooring was all trashy and screws were used to fix some spots. Honestly I am blown away I didn't get infested with beg bugs and bring them home with me. I am absolutely embarrassed I chose to stay at this place and deal with their issues without getting properly reimbursed. This place needs to be shut down and condemned or sued in to oblivion to wipe it off the face of the earth!

This place is a dump. The rooms are horrible. The fragrance of Marijuana fills the air. Would not…read morestay in or recommend this place to anyone. Room contained no microwave, fridge, or basic iron.

Mariah andres was a grate breakfast server. Vicente, and Keshana where the best frount desk people…read moreever.

I recently spent a week at the Hampton Inn & Suites Downers Grove Chicago, from Sunday through…read moreFriday, to attend a workshop in the Chicago area. Unfortunately, my arrival at the hotel was a bit rocky due to a delay of more than four hours in my flight, and I did not arrive at the hotel until approximately 1:30 am. Fortunately, I was able to quickly complete the checkin process, and my room was available upon arrival, which was a huge win after what had been a very long travel day! The remainder of my stay was fantastic. The hotel was extremely quiet during the entire week of my stay, and that helped get a lot of rest after the long days I experienced at the workshop. My room had a fantastic layout, with a separate sitting area that contained furniture, a small refrigerator, and an office desk, perfect for doing some work in the evenings and early mornings! The bedroom had window door style that allowed you to have your own private space, and there was also direct access to the bathroom from the bedroom. Complimentary breakfasts were served at the hotel each morning, which was a big plus for me during a very busy week! There were many different items to choose from, including scrambled eggs, bacon, muffins, bread which you could toast, bagels, and a waffle machine. I enjoyed having many choices, and it was nice to be able to quickly pick something to take with me as I headed out for the day. The breakfast area was large, and there was always plenty of space to sit and eat. One of the most enjoyable things about the week was on Wednesday when the hotel held a complimentary happy hour for its guests. They provided a wide range of foods to enjoy, including salads, soups, and desserts such as brownies! This was wonderful for the hotel to host and it gave me a wonderful opportunity to grab a quick bite to eat for dinner on Wednesday! One of the other highlights of the stay that I thought was particularly beneficial was the shuttle service. The hotel offered transportation to and from the workshop location each day, which made getting around very easy and worry free! I thoroughly enjoyed my stay at the Hampton Inn & Suites Downers Grove Chicago. The quiet rooms, the comfortable design of the room, the excellent quality of the breakfast, and all of the thoughtful extras, such as the happy hour and the shuttle service, made the entire experience truly amazing! I will be returning to the same hotel anytime I have business in the Chicago or Lombard areas again!

0 Stars, I wish I didn't have to choose one star in order to post…read more I will be sharing this review EVERYWHERE I can. Absolutely horrible experience, the front desk man last name tate didn't catch the first name blatantly violated ADA accessibility laws, What makes the entire situation worse is that I was not even staying in the hotel! I have a service dog, the father of my daughter was staying at this location for work, I arrived to drop off my daughter for a visit as well as some groceries and cake as it was his birthday. Literally as soon as we arrived to drop off, this man came up to the room not only pounding on the door but literally screaming at me to get my dog out. I explained that this is my legally allowed service dog and that I would not be staying as I was simply dropping things off, he then pushed his way into the room still screaming in front of my young daughter and scaring my service dog to under the bed shaking. He proceeded to say that her father would now be put on the do not rent list and would need to leave the next day but my service dog needed to leave immediately, instead of staying my daughters father said we would just all leave now so we began to gather belongings and the groceries I had just arrived with. The desk man "Tate" attempted to insist I leave WITHOUT my belongings and remove my service dog. He then threatened to call police to which I responded "please do because you are violating the ADA" and I continued to gather belongings. He obviously did not call the police. Shocker. At this point several other hotel guests were lingering in the hallway because of the scene. He stood holding the door open and repeated "get the dog out get the dog out over and over until we had packed the entire room up. This man is clearly not only unstable and on some kind of bizarre power trip but also just flat out awful and unpleasant not to mention blatantly disregarding the FEDERAL LAWS and ADA protecting service animals and their handlers rights. This chain needs to fire this man immediately and do better. If you are disabled or handicapped in any way stay FAR away from this place! The Downers Grove location is MUCH better. Cleaner, better staff and doesn't violate the ADA.

I stayed there for a year and 8 months , I loved the staff there Danny, Sophia and Ms. Security…read morethey all accompanied me, very helpful and respectful. There were stressful times for Danny but he maintained professionalism. Honestly it was a great place to stay it was quiet and they don't put up with any nonsense. I just want to thank you all for being so supportive and helpful!! Michelle Quijas

I checked in here for two nights in early October and had a decent experience…read more Upon entering I was kindly greeted by the front desk and they were helpful in getting me some complimentary water too. The entrance has a nice amount of natural light and comfortable seating for meeting up with a group. The room was very basic and sufficient for a short trip. I found the pillows to be very flat, bed pretty stiff, and the room to be 8/10 for cleanliness. There was some left over trash in the trash can. The rooms run a little hot in my opinion and the AC is loud so I have to choose between noise and comfort for temperature. I wish they had at least complimentary pastries or fruit for breakfast but it all was for purchase. Overall if I had to I would stay here again but it wouldn't be my first choice due to the lack of comfort in the beds and cleanliness.

I don't know if I will return to this hotel from outside it looks brand new. Rooms needs major…read moreupgrade. For 2 days my AC was broken thought it was hot outside that's why ac is not working. But it end up having to fix the ac to make room cool down.

Two words: BED BUGS I will never stay here again. A friend…read morearranged this stay for us so we didn't check the reviews.

This place sucks especially the supervisor manager Aksha she needs socializing skills with people…read more. I will never go here or recommend anyone here.. Never got my incidentals back.. I was in a ice box room for days nobody seemed to care i told them about it no one did anything about it.. In room for 3 days no heat . Day i was finally moved and I saw a roach crawling on the floor. I will be posting more if I don't get an explanation quick. I've already sent a complaint haven't heard anything yet going to do it again...

Great time here. Was in town for a wedding. Check-in was smooth and the staff members were all very…read morefriendly even letting us check-in early. We had a standard king room which was very clean. Furniture was comfortable and clean too. Only downside was the bathroom. Very clean but also very small. Pretty tough to get ready in especially with two people. This is definitely a problem if you are getting ready for a nice event. There is basically no counter space and the room itself is tight. That being said, great experience here and would happily return.

Staff is very kind. Beds are very uncomfortable and the room was ice cold upon entering. They only…read moregave one blanket that was almost as thin as the sheets! Even turning the A/C off, my wife and I froze! Overall decent place. Pool is big and nice, little fitness center is nice too. Our toilet also made an obnoxious squealing sound anytime we flushed. It's good if you get a deal on the stay, otherwise I'd look somewhere else. Wifi service on 4th floor was really bad.

Lisa was absolute delight. She had so much going on and treated every customer with the care they…read moredeserved. Excellent employee and truly made Marriott look fantastic. Thank you Lisa for yiur kindness.

Fairfield by Marriott Inn & Suites, in Lombard, Illinois I s located conveniently I located near…read morethe highway, and is surrounded by many other businesses; supermarkets, gas stations, fast food, and shopping. This hotel is also just 20 minutes outside of Chicago. They offer free breakfast with your stay, you get a cute welcome gift when you check in; including chocolate chip cookies. The breakfast changes slightly day to day, but it includes meal options for just about every palette. The rooms are pretty spacious and they are kept in a clean condition. Here are the negative points about this hotel. First, none of the rooms have a microwave. Everyone, is expected to share the microwave that is in the cafeteria area. Not only is it an inconvenience iff you have to warm up food, but not everyone will clean up after themselves. Far too often the microwave was filthy. Second, the customer service was not always friendly or professional. One hotel worker in particular was often extremely rude with customers over the phone and in person. Comments like; " I don't care if you're checking out early", or "I'm sorry but we will not be cleaning your room" should not be a part of anyone shop is supposed to be in the customer service/ hospitality industry. Lastly, the rolling blackouts. On several occasions during our stay the hotel lost power temporarily. This may have been attributed to the heavy thunderstorms we experienced in Illinois, but too often the lights would go out and then come back on a few minutes later. Overall, we enjoyed our stay here, but it could have been better. The beds are comfortable enough for a good nights sleep and the hotel is affordable compared to other hotels in the area. We give it a 3 out 5 stars .