This hotel is not what you specting, 1- is divided into the…read more2 .. the big building you see in the pics is the condo or rental apartments . If you reserve they hotel is the lower old building.. 2- the room is big, it looks like an old grandma room

I stayed at Rosarito Beach Hotel this past Saturday in the Pacifico Building, booking the Junior…read morePenthouse Pacifico Tower for my family of five. While the ocean view was beautiful, that's honestly where the positives end. The room was very pricey (almost $400 for one night). The couch was extremely uncomfortable hard, worn out, and you could literally feel the metal underneath. The main reason I booked this hotel was to relax and get some work done, so before booking I specifically asked the front desk if the room had WiFi access. I was told yes, so I booked. After checking in, we went out to dinner. When we returned and put the kids to bed, I tried to work there was NO WiFi. I went downstairs to the front desk (in another building), and they handed me a paper with nearby WiFi networks. None of them worked. I called the front desk again and was told they would check with whoever was in charge and call me back. They never did. The next morning, I called again and was finally told that there is no router and no internet in that room. At that point, I felt completely misled like they told me whatever they needed to just to get me to book the room. Their solution? * Work in the main lobby in another building (not possible I have 3 kids and can't leave them alone), or * Use another room only for WiFi, but I wasn't allowed to sit on the beds, use the restroom, or really do anything except sit there. I chose the second option, but it was a huge inconvenience. The room they gave me was 16 rooms away, on the other side. I had to take all my kids with me. At one point, my youngest needed to use the restroom, so we walked all the way back to our room only to find that my key no longer worked. We had to walk all the way back to the lobby again to reset the key just to get into our room. Overall, this was a stressful, frustrating experience. The lack of honesty, poor communication, and total inconvenience showed a real lack of care for guests especially families. I would not stay here again. Me hospedé en el Rosarito Beach Hotel este pasado sábado en el edificio Pacífico, reservando el Junior Penthouse - Torre Pacífico para mi familia de cinco personas. La vista al mar es muy bonita, pero lamentablemente eso es lo único positivo. El precio fue muy alto (casi $400 por una sola noche). El sofá estaba en muy malas condiciones: duro, desgastado y se sentía el metal al sentarse. Reservé este hotel porque quería relajarme y trabajar, así que antes de reservar pregunté específicamente en recepción si la habitación tenía WiFi. Me dijeron que sí, y por eso hice la reservación. Después de hacer check-in salimos a cenar. Al regresar, acostamos a los niños y cuando intenté trabajar, no había WiFi. Bajé a recepción (en otro edificio) y me dieron una hoja con redes cercanas para conectarme, pero ninguna funcionó. Volví a llamar a recepción y me dijeron que revisarían el problema y me devolverían la llamada. Nunca lo hicieron. A la mañana siguiente llamé otra vez y fue cuando me dijeron que esa habitación no tiene router ni acceso a internet. En ese momento me sentí engañada, como si solo me hubieran dicho que sí para que rentara la habitación. Las soluciones que me dieron fueron: * Trabajar en el lobby principal en otro edificio (imposible, tengo 3 hijos y no puedo dejarlos solos), o * Usar otra habitación solo para el WiFi, pero sin poder usar el baño, sentarme en las camas ni prácticamente nada. Elegí la segunda opción, pero fue una gran molestia. La habitación estaba a 16 habitaciones de distancia, al otro lado. Tuve que llevar a todos mis hijos conmigo. En un momento mi hijo menor necesitó ir al baño, caminamos de regreso a nuestra habitación y la llave ya no abría la puerta. Tuvimos que regresar otra vez al lobby para que reiniciaran la tarjeta y poder entrar. En general fue una experiencia muy estresante y frustrante. La falta de honestidad, la mala comunicación y la poca consideración hacia los huéspedes especialmente familias fue evidente. No volvería a hospedarme aquí.

This hotels quality has gone down so much! First the Jacuzzi wasn't working when we went to go ask…read moreto turn it on they said it hadn't been working for a while, claiming that they have had workers come and see it . When we ask for a discount they claimed there was already a discount in place. I don't believe them. Next the room! The curtain had mold in them, there was no heater or a fan while some rooms had it. The Tv had no channels available, the sheets were stained with yellow staines on them, the restaurant was awful the food was not well prepped and it was over priced. The meat was severely undercooked. The bar tender was not friendly at all he had an attitude. Just an overall horrible bad experience with the hotel!

Beautiful restaurant great place to sit at the ocean and have grilled traditional Mexican food…read more Have a great bar area and we enjoy going when we're at our house in Mexico.

Second time staying at playa Bonita and let me just say I am forever a faithful customer. From the…read moremoment you go into the parking structure until the last day, the staff is beyond friendly. They always make sure you are at home and safe. Stayed in the second floor and had an amazing view. During this pandemic everything was spotless clean, rooms and kitchen were beyond clean. Will definitely return

Rented the Luxury Suite, it is a nice place to stay, 24 hr security, employees were very helpful no…read moreissues with staff. Unfortunately some of the furniture in our suite were broken, a room had some blinds missing, the sofa in the living room was broken and the Master room didnt have the window shade installed. We stayed in 401 and our last night there was a bit unpleasant, mainly because the people on the floor above us were making too much noise all night, it didnt stop till 5am. You could hear people running/jumping nonstop

The hotel itself is older and pretty basic, decorated w/ Mexican furnishings and style. The views…read morefrom the rooms are stunning. Full ocean view, and the sound of waves crashing. The Junior Suite looks nice, but too pricey for what you get, at $177+ tax US/night. The grounds are also really nice, and it's located right on a beautiful cove beach. There's a cute little bar upstairs, which serves the best fresh margaritas. The rooms themselves need improvement, though. There's room for a fridge, but no fridge. There's a closet, but no hangers. The shower curtain in the bathroom was crusted with dirt. Sheets and towels were really old, too, and need to be replaced. In recent years, they've added Sunrio restaurant and bar right on the beach. A bit upscale and gorgeous views. They also added a spa, but pretty pricey at $70 US for one hour massage. Very peaceful in the mornings. Weekend nights can be loud with weddings, live music, and other special events. But I always love returning to this spot.

ESTO ES UNA ESTAFA -- NO SE HOSPEDEN AQUÍ…read more Este hotel anuncia fotos hermosas de una alberca frente al mar, jacuzzi y playa privada, pero no te dicen claramente que tienes que pagar $40 dólares extra para usar esas amenidades -- incluso aunque reserves una villa. La única opción "gratis" es una alberca vieja y descuidada o acceso básico a la playa, lo cual es muy engañoso comparado con lo que muestran en línea. Se siente como un completo robo y una manera de sacarle dinero a la gente. Reservamos este lugar específicamente por las amenidades que anuncian, y hasta después del check-in nos dijeron que había cargos extras para usarlas. Esa información debería ser transparente antes de reservar, no después. Mejor váyanse a Las Rocas Resort & Spa. Tiene una alberca hermosa con vista al mar incluida, sin tantos cargos escondidos. Qué decepción de lugar.

I really enjoyed this resort/hotel/apartment. The beds were OK, but what I did love was that the…read moreapartment had two bedrooms with separate bathrooms, a full kitchen with all the supplies needed to cook, a coffee maker, a refrigerator, it was basically an apartment. It also had a cute little balcony.. The front desk is actually a little bit off the property across the street but they do have great security services making sure everything is running smooth while at the pool area or parking structure. The parking is gated and has security 24/7. The hotel is walking distance from basically everything. It's in the middle of the attraction area all the bars, restaurants, Beach restaurants you name it. Overall, I do recommend the spot if you ever looking for a spot in Rosarito, Baja California.

Called in at the last minute and booked a room it was a little pricey but keep in mind it was very…read morelast minute. Checking in was a little confusing because they have two buildings and the office is across the street. I really liked how you car is very safe the parking lot is gated and there is security 24/7 keeping eye on you vehicles. To get in the parking to get to the hotel building you much have a wrist band that was provided by the front desk when you were checking in. The beach is literally right in front of the hotel so convenient and all the bars are down the street less than 5 minute walk. Walking in I did not know what I was expecting but to my surprise it was like an apartment!! I was so shocked and amazed and with an ocean view!! I was so excited not just to be in Mexico but to have such an amazing room right next to the beach!!! The room came with two bathrooms which was nice kind of like a his and hers bathroom. I really enjoyed my time here and so overwhelmed with excitement of how well everything came together. Not to mention the staff was very helpful and nice!! I would definitely will be coming back to this hotel!

This place is located directly next to all the bars. Very convenient to walk . However, you will…read morenot have peace and quiet. The place has paper thin walls and the music is blaring until the crack of dawn. I'm a light sleeper so it was not a 5 star location. They do have available parking with security guards, making sure your vehicles are not vandalized and the staff is very friendly and the spas inside are amazing. The only downside is you cannot have any rest so if you're looking for a place to spend a calm and relaxing weekend unfortunately this is not the place to go. However, if you don't mind be loud blaring music 24 hours a day and this is the place for you.

Hotel was in the middle of downtown therefore you have anything you need within walking distanceread more

If I could give this hotel 0 stars I would! We booked our room in May for a wedding at the end of…read moreAugust. We get to our room, it is like if we just walked into shreks home. I opened the closet and it smelled bad, the towels were dirty, the bar soap was left used. I just didn't even want to use anything and figured we will just look past it but then later on. We figured out the door didn't even lock! It would lock but then you could jiggle it and it would open! We went to front desk and they sent maintenance to fix it 3 times and they claimed it was fixed and never was. We took all of our stuff and put it in our car while we enjoyed the wedding and then again we went to the room to check and again didn't even need a key to get in. We went to front desk to ask for a refund and they said they thought it was fixed which is what maintenance said and nope it wasn't i told him and again they tried and the security guard said well we have cameras, security guards and no one knows the door doesn't lock. Thats horrible! We paid over $220 to stay 1 night for that! For my family to feel unsafe and me to not sleep well. They refuse to refund our money and we decided not to spend the night and drove back home! Please don't stay here!

I wish I can give 0 stars. This place is absolutely disgusting. For the price in Mexico you would…read morethink you would get at least a 4 star accommodation. This place stinks the plumbing is bad the mold all over the walls, the beds are broken down the walls are wholly pachy. The only thing that this hotel has going for itself is the view and the restaurant other than that man it's sad how they allow their property to get run down. And the staff is on another level of unwelcoming, unwelcoming, on accommodating, in, very rude. The cleaning staff doesn't do a good job at all. Terrible terrible terrible

Beautiful property, the staff is Great. The room is spacious, well appointed, and we're right on…read morethe beach. Restaurants North and South just get on the One. Don't forget to stop at the Oxxo.

The rooms are spacious, great location just a minute from el centro, & it's only 15 minutes from…read morePuerto Nuevo if you want some ; however, the music from the night clubs might keep you up & the beach most likely has sewage from the Tijuana river. I'd continue to stay due to the location & the comfort of the rooms.

The front desk man Fernando is really the one responsible for making this a 4 star stay for us! He…read morewas so personable and pleasant, gave us an upgrade to the ocean view room and also helped us when we had to extend the stay by 3 more nights. The hotel is under new management and is undergoing renovation, the 6th floor is currently the only one with air conditioning. There was also only one working elevator. It's located very close to the beach and is still considered to be downtown Rosarito. They offer free breakfast, thankfully the servers were careful and made sure we didn't have any pork as we do not eat it per our religion so they made us breakfast separately. The room itself was very cute and you can tell they are really trying to please you and be attentive with housekeeping. Bed wasn't too bad, wish there was a fridge and more towels but house keeping did refresh several times even though they forget to leave hand towels. Overall it was a pleasant stay, can't wait till they finish renovating and put in the wellness center.

If you book thru Expedia and you don't pay until you arrive to the hotel they will cancel your room…read moreif you don't arrive before 5pm. We arrived at 10am and they told us we could not check in nor pay for the room until 3pm to 5pm. We told Oscar we were going to ensenada and won't be arriving until after 8pm. When we arrived Fernando told us they had no more rooms. Our rooms where given to other people. My recommendation is to pay for the room when booking or else your room will be given to someone else if you don't arrive by 3pm and 5pm.