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Recommended Reviews - Rosarito Beach Hotel
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I stayed at Rosarito Beach Hotel this past Saturday in the Pacifico Building, booking the Junior Penthouse Pacifico Tower for my family of five. While the ocean view was beautiful, that's honestly where the positives end. The room was very pricey (almost $400 for one night). The couch was extremely uncomfortable hard, worn out, and you could literally feel the metal underneath. The main reason I booked this hotel was to relax and get some work done, so before booking I specifically asked the front desk if the room had WiFi access. I was told yes, so I booked. After checking in, we went out to dinner. When we returned and put the kids to bed, I tried to work there was NO WiFi. I went downstairs to the front desk (in another building), and they handed me a paper with nearby WiFi networks. None of them worked. I called the front desk again and was told they would check with whoever was in charge and call me back. They never did. The next morning, I called again and was finally told that there is no router and no internet in that room. At that point, I felt completely misled like they told me whatever they needed to just to get me to book the room. Their solution? * Work in the main lobby in another building (not possible I have 3 kids and can't leave them alone), or * Use another room only for WiFi, but I wasn't allowed to sit on the beds, use the restroom, or really do anything except sit there. I chose the second option, but it was a huge inconvenience. The room they gave me was 16 rooms away, on the other side. I had to take all my kids with me. At one point, my youngest needed to use the restroom, so we walked all the way back to our room only to find that my key no longer worked. We had to walk all the way back to the lobby again to reset the key just to get into our room. Overall, this was a stressful, frustrating experience. The lack of honesty, poor communication, and total inconvenience showed a real lack of care for guests especially families. I would not stay here again. Me hospedé en el Rosarito Beach Hotel este pasado sábado en el edificio Pacífico, reservando el Junior Penthouse - Torre Pacífico para mi familia de cinco personas. La vista al mar es muy bonita, pero lamentablemente eso es lo único positivo. El precio fue muy alto (casi $400 por una sola noche). El sofá estaba en muy malas condiciones: duro, desgastado y se sentía el metal al sentarse. Reservé este hotel porque quería relajarme y trabajar, así que antes de reservar pregunté específicamente en recepción si la habitación tenía WiFi. Me dijeron que sí, y por eso hice la reservación. Después de hacer check-in salimos a cenar. Al regresar, acostamos a los niños y cuando intenté trabajar, no había WiFi. Bajé a recepción (en otro edificio) y me dieron una hoja con redes cercanas para conectarme, pero ninguna funcionó. Volví a llamar a recepción y me dijeron que revisarían el problema y me devolverían la llamada. Nunca lo hicieron. A la mañana siguiente llamé otra vez y fue cuando me dijeron que esa habitación no tiene router ni acceso a internet. En ese momento me sentí engañada, como si solo me hubieran dicho que sí para que rentara la habitación. Las soluciones que me dieron fueron: * Trabajar en el lobby principal en otro edificio (imposible, tengo 3 hijos y no puedo dejarlos solos), o * Usar otra habitación solo para el WiFi, pero sin poder usar el baño, sentarme en las camas ni prácticamente nada. Elegí la segunda opción, pero fue una gran molestia. La habitación estaba a 16 habitaciones de distancia, al otro lado. Tuve que llevar a todos mis hijos conmigo. En un momento mi hijo menor necesitó ir al baño, caminamos de regreso a nuestra habitación y la llave ya no abría la puerta. Tuvimos que regresar otra vez al lobby para que reiniciaran la tarjeta y poder entrar. En general fue una experiencia muy estresante y frustrante. La falta de honestidad, la mala comunicación y la poca consideración hacia los huéspedes especialmente familias fue evidente. No volvería a hospedarme aquí.
So we did not stay here but visited this 100 year old historical gem on a recent excursion to Rosarito. I came down here a LOT in the 80/90's and had forgotten how much history is engrained in this beachside hotel... including its part around the filming of the Titanic. Even if you are just passing through it's worth a stop!
Stayed a weekend and it was awesome. So close to the beach and the view was beautiful, once the fog cleared. Service was great and food was delicious. Everything was very fairly priced and fresh! They validate your parking so you don't have to pay. They have everything from a game area a laundry area and a gym. The pool is also beautiful. I have nothing but nice things to say. Everyone was so helpful, especially the cleaning staff. The rooms were beautiful and had everything you needed for your stay.
Terrible customer service and they fail to provide you with the most basic needs a hotel can offer. The nighttime front desk woman, Itzy is extremely unprofessional and argues with customers. We checked in and within one hour of our stay, checked out. After traveling for 5+ hours we wanted to shower and rest and found only one small towel hanging in our restroom. There were no other towels and when we called to ask for more, we were met with an attitude and that they didn't know when they could bring some up to us. So we waited 15-20 minutes and nothing. My husband decided to walk down stairs to try and get towels for us to shower and the girl refused to give him towels. Finally, after ignoring him and just as he was about to walk away, she handed him the oldest, dirty looking POOL towels. We then decided to check out and as we proceeded to do so, the same front desk woman started to argue with me and my husband. The level of unprofessionalism Itzy displayed was astonishing. That was the first and last time we will ever stay at the Hotel Rosarito.
View from our room. We had a couple things that needed attention. We did let the concierge know and they were addressed. We did not use the pool because it wasn't warm enough. Big property that is close to main strip. We did have dinner at their restaurant Chabertin, I believe that was the name. It was a prefix menu for Valentine's Day. It was good and so was the service. We had coffee on the pier at Muelle. Great views to have morning coffee. This is a kid friendly hotel, there is a playground for the kids. We will be going back
I used to love this hotel unfortunately I will have to find somewhere else to go. Last three times we have had something happen. Today was the last draw. Got here cans full of trash, elevator was working yesterday but not today and when I arrived at 10 pm to my room my key was deactivated. This hotel is falling apart now. Sad cause I have so many memories here. Also let me add that when I made my reservation I told them that I had a torn ligament so I needed to make sure I was in a one floor room with two rooms in it no stairs and that was also not done. Left a message to have Manager contact me since Saturday night. It is now Monday and I have not heard from Management.
Wow! What a dump! I don't even know where to begin. We reserved for 4th of July weekend because we were flying in from Mexico City and I wanted to avoid the fireworks in L.A. Stupid idea on my part because they were worse in Rosarito. Live and learn! The parking lot was packed because it's open to anyone, not just hotel guests. We had to drive around for over 30 minutes before we found parking on the 3rd floor of the parking structure. Of course, the elevator did not work, and it didn't look like it had in a long time. When we arrived at reception, it smelled old. And I mean not in an old wood and leather kind of way, but rather, like stale beer and booze. The room we were given, in the building named Coronado, was old and beat up. The decor was spartan and uninviting, and I'm being generous! The only thing in the room that didn't date from the 80 was the TV. Overall, the feel of the room is similar to a rundown motel in a sketchy part of L.A. I wouldn't recommend this place to anyone looking for a nice getaway for their family. The overall experience did not justify the cost, and to call this dump a spa is a stretch! I paid $30 for a two crappy burgers and frozen fries. I will never stay here again.
2 months ago
We had a great stay here. Room with a view. So beautiful. We stayed in room 218 Coronado tower. View to die for. I was obsessed. Room could be updated but did the job. Staff friendly and fast. View amazing! Food at the restaurant was great. Shower pressure was 10/10... better than my pressure at home. Grounds are well kept. Easy access to beach & pools. We will definitely be back. Plenty of parking. read more
3 months ago
Stayed at this hotel recently and experienced multiple maintenance and cleanliness issues across both rooms. In the first room, the air conditioning was not working properly and the room was uncomfortably warm. The dresser drawers would not stay closed. The room door was also in poor condition when opening and closing it, the wood around the frame was visibly splitting and separating, and the door did not appear secure. I requested a room change due to these concerns. The second room also had issues. The mattresses were heavily worn and sunken, making sleep uncomfortable. There was an unpleasant odor in the room, and no extra pillows or blankets were available. The pool area appeared poorly maintained. The smaller pool near the jacuzzi had murky water and visible surface buildup. The larger pool appeared cleaner but was very cold and not in use by many guests. Overall, the property condition felt more like a low-end motel than what would be expected from a hotel with this reputation. I would not recommend staying here. read more
7 days ago
8 months ago
I stayed at Rosarito Beach Hotel this past Saturday in the Pacifico Building, booking the Junior Penthouse Pacifico Tower for my family of five. While the ocean view was beautiful, that's honestly where the positives end. The room was very pricey (almost $400 for one night). The couch was extremely uncomfortable hard, worn out, and you could literally feel the metal underneath. The main reason I booked this hotel was to relax and get some work done, so before booking I specifically asked the front desk if the room had WiFi access. I was told yes, so I booked. After checking in, we went out to dinner. When we returned and put the kids to bed, I tried to work there was NO WiFi. I went downstairs to the front desk (in another building), and they handed me a paper with nearby WiFi networks. None of them worked. I called the front desk again and was told they would check with whoever was in charge and call me back. They never did. The next morning, I called again and was finally told that there is no router and no internet in that room. At that point, I felt completely misled like they told me whatever they needed to just to get me to book the room. Their solution? * Work in the main lobby in another building (not possible I have 3 kids and can't leave them alone), or * Use another room only for WiFi, but I wasn't allowed to sit on the beds, use the restroom, or really do anything except sit there. I chose the second option, but it was a huge inconvenience. The room they gave me was 16 rooms away, on the other side. I had to take all my kids with me. At one point, my youngest needed to use the restroom, so we walked all the way back to our room only to find that my key no longer worked. We had to walk all the way back to the lobby again to reset the key just to get into our room. Overall, this was a stressful, frustrating experience. The lack of honesty, poor communication, and total inconvenience showed a real lack of care for guests especially families. I would not stay here again. Me hospedé en el Rosarito Beach Hotel este pasado sábado en el edificio Pacífico, reservando el Junior Penthouse - Torre Pacífico para mi familia de cinco personas. La vista al mar es muy bonita, pero lamentablemente eso es lo único positivo. El precio fue muy alto (casi $400 por una sola noche). El sofá estaba en muy malas condiciones: duro, desgastado y se sentía el metal al sentarse. Reservé este hotel porque quería relajarme y trabajar, así que antes de reservar pregunté específicamente en recepción si la habitación tenía WiFi. Me dijeron que sí, y por eso hice la reservación. Después de hacer check-in salimos a cenar. Al regresar, acostamos a los niños y cuando intenté trabajar, no había WiFi. Bajé a recepción (en otro edificio) y me dieron una hoja con redes cercanas para conectarme, pero ninguna funcionó. Volví a llamar a recepción y me dijeron que revisarían el problema y me devolverían la llamada. Nunca lo hicieron. A la mañana siguiente llamé otra vez y fue cuando me dijeron que esa habitación no tiene router ni acceso a internet. En ese momento me sentí engañada, como si solo me hubieran dicho que sí para que rentara la habitación. Las soluciones que me dieron fueron: * Trabajar en el lobby principal en otro edificio (imposible, tengo 3 hijos y no puedo dejarlos solos), o * Usar otra habitación solo para el WiFi, pero sin poder usar el baño, sentarme en las camas ni prácticamente nada. Elegí la segunda opción, pero fue una gran molestia. La habitación estaba a 16 habitaciones de distancia, al otro lado. Tuve que llevar a todos mis hijos conmigo. En un momento mi hijo menor necesitó ir al baño, caminamos de regreso a nuestra habitación y la llave ya no abría la puerta. Tuvimos que regresar otra vez al lobby para que reiniciaran la tarjeta y poder entrar. En general fue una experiencia muy estresante y frustrante. La falta de honestidad, la mala comunicación y la poca consideración hacia los huéspedes especialmente familias fue evidente. No volvería a hospedarme aquí. read more
So we did not stay here but visited this 100 year old historical gem on a recent excursion to Rosarito. I came down here a LOT in the 80/90's and had forgotten how much history is engrained in this beachside hotel... including its part around the filming of the Titanic. Even if you are just passing through it's worth a stop! read more
1 year ago
Stayed a weekend and it was awesome. So close to the beach and the view was beautiful, once the fog cleared. Service was great and food was delicious. Everything was very fairly priced and fresh! They validate your parking so you don't have to pay. They have everything from a game area a laundry area and a gym. The pool is also beautiful. I have nothing but nice things to say. Everyone was so helpful, especially the cleaning staff. The rooms were beautiful and had everything you needed for your stay. read more
2 months ago
3 months ago
Terrible customer service and they fail to provide you with the most basic needs a hotel can offer. The nighttime front desk woman, Itzy is extremely unprofessional and argues with customers. We checked in and within one hour of our stay, checked out. After traveling for 5+ hours we wanted to shower and rest and found only one small towel hanging in our restroom. There were no other towels and when we called to ask for more, we were met with an attitude and that they didn't know when they could bring some up to us. So we waited 15-20 minutes and nothing. My husband decided to walk down stairs to try and get towels for us to shower and the girl refused to give him towels. Finally, after ignoring him and just as he was about to walk away, she handed him the oldest, dirty looking POOL towels. We then decided to check out and as we proceeded to do so, the same front desk woman started to argue with me and my husband. The level of unprofessionalism Itzy displayed was astonishing. That was the first and last time we will ever stay at the Hotel Rosarito. read more
2 years ago
View from our room. We had a couple things that needed attention. We did let the concierge know and they were addressed. We did not use the pool because it wasn't warm enough. Big property that is close to main strip. We did have dinner at their restaurant Chabertin, I believe that was the name. It was a prefix menu for Valentine's Day. It was good and so was the service. We had coffee on the pier at Muelle. Great views to have morning coffee. This is a kid friendly hotel, there is a playground for the kids. We will be going back read more
7 months ago
8 months ago
8 months ago
1 year ago
I used to love this hotel unfortunately I will have to find somewhere else to go. Last three times we have had something happen. Today was the last draw. Got here cans full of trash, elevator was working yesterday but not today and when I arrived at 10 pm to my room my key was deactivated. This hotel is falling apart now. Sad cause I have so many memories here. Also let me add that when I made my reservation I told them that I had a torn ligament so I needed to make sure I was in a one floor room with two rooms in it no stairs and that was also not done. Left a message to have Manager contact me since Saturday night. It is now Monday and I have not heard from Management. read more
9 months ago
10 months ago
11 months ago
1 year ago
Very Safe & Affordable . I was greeted with much Hospitality and Respect ; Not only was the Pacific Tower View mothdropping but the room was very clean and updated I definetly will be coming back for another visit !!!!! read more
1 year ago
Wow! What a dump! I don't even know where to begin. We reserved for 4th of July weekend because we were flying in from Mexico City and I wanted to avoid the fireworks in L.A. Stupid idea on my part because they were worse in Rosarito. Live and learn! The parking lot was packed because it's open to anyone, not just hotel guests. We had to drive around for over 30 minutes before we found parking on the 3rd floor of the parking structure. Of course, the elevator did not work, and it didn't look like it had in a long time. When we arrived at reception, it smelled old. And I mean not in an old wood and leather kind of way, but rather, like stale beer and booze. The room we were given, in the building named Coronado, was old and beat up. The decor was spartan and uninviting, and I'm being generous! The only thing in the room that didn't date from the 80 was the TV. Overall, the feel of the room is similar to a rundown motel in a sketchy part of L.A. I wouldn't recommend this place to anyone looking for a nice getaway for their family. The overall experience did not justify the cost, and to call this dump a spa is a stretch! I paid $30 for a two crappy burgers and frozen fries. I will never stay here again. read more
1 year ago
1 year ago
1 year ago
8 months ago
1 year ago
Nice and clean place to stay. Very easy to book and get too. This was my first time in this particular hotel and my family and I loved it. We will definitely will be coming back to Rosarito Beach Hotel. Will recommended to anyone trying to have a nice get away vacation. read more
5 months ago
5 years ago
BEWARE- stay at your own risk We stayed here after many many years and the hotel rooms reflect just how old, outdated and overpriced this hotel is. We asked for a king sized bed, we were told it wasn't an issue but when we finally got to our room we had double beds. Bed #1 so old, when you sat on it it literally sunk to the box springs. Bed#2 well, this felt like you were sleeping on a box spring!! Each and every coil. Our shower was so bad when we turned on the water it poured into the room even with the shower curtains closed. This hotel looks NOTHING like it used to. We've come to Rosarito for over 25 years and this Hotel was always viewed as the best place to stay. Things have changed!!!! Did I mention there's no WiFi? It's 2021 folks, no WiFi in your room is unheard of. A definite NEVER STAY HERE AGAIN! read more
2 years ago
3 years ago
I been coming here for years Great staff .. but rooms need up grade Along with more cleaning staff They take for ever to clean ur room And is very out dated I stay in the new part And even that aérea needs work . read more
1 year ago
1 year ago
1 year ago
I have so much to say but I do not want to be a "negative Nancy". I'm just going to be honest and let you know what my opinion was about this venue and how my stay went Pros: Friendly staff Easy check in Covid measures are taken Good security measures/felt safe Awesome decor Great view of the beach Great location/close to many other venues Offers ATV/tours/horseback riding ect Cons Brown water came out of the faucet (WTF) Room furniture is wore down needs to be replaced Bathroom light out/not working Hair on our pillow cases/sheets One room key not working (super annoying) Room service took over 40 minutes No wash cloths or hand towels/we were told you need to ask for them/so we did and they only gave us ONE No iron in the room Have to go to the 5th floor to iron your clothes Water did not drain in the shower (that was gross) No hangars in the second closet Shower tile seemed dirty with soap scum/grout Elevators are slow and it took us 10min to get to the main floor Would I stay here again PROBABLY NOT. The cons outweighed the pros. It is a beautiful hotel great location. HOWEVER all the flaws add up! Couldn't take a relaxing bath due to the brown water that came out Couldn't sit in the leather chair because it was SO worn down. Had to wash my feet after I washed my feet (facts) because the water was slow to drain I was standing in a never draining puddle read more
1 year ago
3 years ago
Nice, clean and friendly hotel right infront of the beach. Check in is at 4pm and check out is at 12pm. Right in the center of Rosarito. Hotel offers room service, pool, jacuzzis, restaurant, beach access, parking,. Staff is friendly. I would recommend this hotel. read more
Historical beach resort in the heart of Rosarito. We went off season which made the rates excellent. Rooms are nice and clean. Service is excellent. Staff is super friendly. The views from our room are amazing. Beautiful sunset. Food at the resort was delicious. I'd definitely come back! Highly recommend! read more
2 years ago
Beautiful hotel for a reasonable price right on the beach! Easy access to the pier, pool included, and in the middle of tourist area Rosarito. It is super close to anything you need and within walking distance of everything. Only thing is furniture and such does look dated. It could use a remodel. Update: I suppose the dated furniture could also be keeping costs low, so if you're looking for a reasonable hotel right on the beach this is it! read more
4 years ago
Well.... I gave 4 stars for 2 reasons the Coronado tower need to be upgraded in style, and the hotel should have UBER to the border. Other then that it was an amazing stay. Customer service was good, places to eat were so good. Bars with in walking distance. Get your hair branded on the beach!!! The pools were nice one pool has a bar, they all should have a bar. The pool area on the Coronado Towers side needs to have a bar!!! And the Jacuzzis would be better if guest didn't use them as a kiddy pool! Kids jumping around in them was ridiculous. KIDS EATING CHIPS IN THE JACUZZI COME ON, THEN JUMPING WHILE ADULTS ARE TRYING TO RELAX. In the end my overall experience was Amazing if I'm just talking about the resort. The guest actions is a fail. read more
3 years ago
The Azteca restaurant located at the Rosarito Beach Hotel & SPA the food and service was excellent. It was raining day, we stopped by to eat lunch. We ordered Pechuga de Pollo a la Parrilla and Fettuccine con Camarones. The chicken was perfectly grilled and juicy, the vegetables were crunchy not overcooked. The fettuccine with shrimp pasta was cooked al dente. Plenty of shrimp not too oily the fettuccine sauce. Comes with garlic bread. Our server was very attentive, friendly overall we had a great time with a perfect view to the ocean. read more
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