Just read the other one-star reviews and you'll basically have mine. I paid a deposit ahead of our appointment but Diane didn't show up. When she showed up on our rescheduled day, she was 3 hours late. She spent 3 hours here but didn't clean anything! She 'worked' in the master bath and didn't touch the toilet, sinks, counter, mirrors or shower. A bunch of items are now missing. I don't know if she threw them away or what. She said that she'd return the following day to finish and she needed more money. So I gave her some more (yeah, I know!). She never showed up or even called the next day. When I posted my first review she texted me and asked me to remove it, that she would clean for free. Free? She already had $250 of my money! I asked for a refund but she said that she didn't have the money but would send it within a couple of days. It didn't happen so I told her to just keep the money. I was scammed. :( I'm sorry, Diane, but I can't in good conscience allow someone else to go through what I did. They may be, financially, struggling more than we are. read more

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A+ absolutely amazing job! Diane is the best! We have a big house. Every room was perfect, attention to detail, and they did extra. You dont pride in your work anymore. We will use them again and refer them to everyone. Thank you again!!! read more

We gave Diane a chance for a few months to clean our AirBnb. When she showed up, she did a decent job. However she was completely unreliable, regularly showing up 3-6 hours late. We really wanted her to work out but she just couldn't get her act together. If you have no preference of time when work gets done she's fine. If you need reliability, look elsewhere. read more

No rating, if there was a NEGATIVE ONE STAR that is what I would use. Why? Diane stole our money. Let me explain the past two weeks: *Monday, 5/24: Contacted Diane at Motherlode Maids about a deep cleaning job on Sunday, 6/6. She asked for a deposit of half ($120) and we sent her the money via Venmo. Arranged to meet at cabin at 9-9:30 am on Sunday, June 6. Note: this is a 6 hour drive for us to meet Diane for cleaning project. *Saturday, 6/5: I sent email and text to Diane to confirm cleaning the next morning. *Sunday, 6/6 AM: Day of cleaning. NO SHOW by Diane, no call, no email, no text, nothing. *Sunday, 6/6 PM: Diane, "I'm sorry I had a family emergency and my crew didn't show up. I will refund your money today." *Monday, 6/7: I reach out, 'where is my money.' Diane's response: "I promise I will return your deposit today as I'm expecting to receive another payment." *Tuesday, 6/8: I reach out again, where is my money.' Diane's response: "I had to deposit cash into my Venmo account. Says it will take 3-5 days to post then I will send your money." *Tuesday, 6/15: I reach out again, where is my money.' No response from Diane. *Friday, 6/18, no money from Diane. I send to her an Apple Pay number that she can send money as this seemed to work better for Diane. Still, no response. *Saturday, 6/19, multiple exchanges between Diane and me. It's clear she does not have my money to return and it's unclear when (or if) she ever will. As you can see, I gave Diane 2 full weeks to return my deposit. I'm an empathetic person but this is now beyond ridiculous and acceptable. Bottom line, her word means nothing, she still has our money with multiple promises to return it. "I will have your money to you today' at least 4 times in the past two weeks". She still has our money for services she never performed. In my book this is called stealing. My bad and lesson learned for trusting her in the first place by sending the deposit. Folks, careful. RUN AWAY from Diane and this business as fast as you can. read more

Although the company is based in Jackson, they work regularly in Stockton, so don't be put off by their listed address. I had the 2-person crew (Alicia & Nathan) clean only the dirtiest areas: kitchen & bathrooms). They did a splendid job! My bathroom was restored to move-in condition and I felt my body relax when I began my next cooking session, the place was so clean. I highly recommend this company. read more

If you are looking for a house cleaner DO NOT use Motherlode Maids. When I hired her to do a onetime house cleaning for my baby shower. She showed up 5 hours late, with "helpers" that have obviously have never cleaned a day in their life. The man that came with them was loud, cursing the entire time, and incredibly rude. My house was more of a mess after they left. Like a disaster. My kitchen floor was soaking wet, they didn't even go into my daughters room. In messages with Diane, the owner, she said she knew that she missed most things because they were short on time. When I told her I wanted a refund, she told me she would get it to me in the next few days. Here we are almost 2 months later and she still will not refund me. She says she has job that are not paying her so she can't pay me. Now, she isn't not responding to my messages, so save yourself the trouble and find someone else. read more

I can't give Diane enough stars. She is so sweet, pays attention to detail and definitely takes pride in her work. I needed a deep cleaning for a rental property and she went above and beyond my expectations! It took longer than I expected but she was very meticulous and left the place spotless. She did carpets, baseboards, windows and ceiling fans. Literally from the ceiling to the floor. Awesome job. read more

I'm very upset at the fact you were 3 hours late you walked through the whole house looked at everything gave me a price of $500 and said everything will be cleaned you will work all night on it, so I gave you the $100 deposit but then 3 hours later you text me saying you can't do the job that it requires more money and you don't have the proper equipment for it and that I need to provide you with more money so you can buy proper protective gear which is kind of ridiculous anyways after 3 hours of you "cleaning" all I had done was the top cabinets in my kitchen vacuumed and the top of my burners moved nothing else was cleaned and you left cigarette butts outside my door and trash in my home some drink cup. I paid $100 for nothing basically. I don't want you to come back it was a terrible experience I will take a ss of what you quoted me a post pics of the service I received which was 6 kitchen cabinets vacuumed. If you were in way over your head and couldn't handle the job you should've just said you can not accept the job from the beginning. You looked at everything said omg it's horrible but said you can clean it all up and now your harassing me through text which isn't appreciated take your $100 and leave me alone I'm not paying you the full $500 because you think you could've got other jobs that day hello?! You wasted my time!!! You are so unprofessional I hope no one has to go through this bull BEWARE!!! YOU CLEARLY HAVE EYES AND WALKED THROUGH THE WHOLE HOUSE SAW THE MOUSE DROPPINGS IN THE KITCHEN I EXPLAINED EVERYTHING IN DETAIL THEN YOU DECIDED TO TAKE THE JOB AND YOUR CHOICE WAS TO VACCUM THE MICE DROPPINGS WITH YOUR CHEAP VACCUM SERIOUSLY LEAVE ME ALONE STOP TEXTING ME OR IM FILING FOR HARASSMENT WITH THE POLICE!!! read more

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I contacted Diane and she was able to fIt me in the very next day to clean my house. She came ready to work and is a nice gal. The cleaning took a bit but she addressed all my cleaning needs. read more