People are nice and very helpful. They have are respectful and knowledgeable. Great hours.read more

Reece in Lacey helped my Granddaughter by installing new wiper blades on her truck. He was…read moreextremely courteous.

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

I tried giving them the benefit of the doubt after an inicial good impression. Believe the reviews…read more Customer service is very forced and feels bare minimum if that at all. When getting quoted for a job they did not come look at the car and the new part I wanted to install so I either thought they were confident they know what they're doing/talking about, but no. They assumed it was a part different than discussed and didn't realize it would require more work than replacing the original part. They then asked for more time mid job and an increase in the job's cost (from what I originally agrred and signed for. I returned at a later date to ask how much it would be to finish and they said since the bumper has to come off, it would take around 2 hours of labor, so the cost would be $300. The original tech had told me he had everything routed for me to finish wiring "without" taking the bumper off. So either it takes them a ridiculous amount of time to take a bumper off I could do in much less than an hour, or they're lying about things and can't keep their stories straight. No wonder I've walked in while they argued on the phone with someone.

This isn't the most convenient auto parts store for me, otherwise we'd probably go here more. The…read morecrew is always friendly and they seem eager to help out, no matter your skill level. They aren't the cheapest parts house around but they do Cary most everything you need. If they don't have it, they can generally get it quickly.

Very clean and arranged store, isles are marked with content so not walking all over wondering…read morewhere stuff is at. Someone came out to help me quickly and was very helpful and knowledgeable about the products. Overall a good experience.

Oh my gosh. I've never been treated so rudely by 2 different employees.I went in to purchase a…read moreheadlight bulb, she was it rated when I asked if there was anyone who might help me install it , as the last 2 I bought, the employees installed for me. ( I'm a single 62year old single woman) When I went in to return a headlight bulb , this next guy actually pounded his fist down when I didn't hear him and had to ask him to repeat himself. He was pissed because " he was in a hurry " there was one other customer in the store. If you need anything for your car and just want decent customer service - go anywhere else.

I've always had good luck here for my admittedly minor auto part needs. The wait times can be a bit…read morelong from time to time but staff are usually helpful and friendly. The last time I was in they actually installed my new headlamps for me, which was much appreciated since they're kind of a pain to replace and I had my little one with me.

Rob is the king of auto parts and should long ago have been elected to the office of Mayor of…read moreRealville. I have a Japanese import and though we could not find parts through the make and model or the VIN number, Rob got out his calipers and measured the part and then found what I needed by looking through everything online until he found the measurements he was looking for. The part he ordered fit exactly.

Great and knowledgeable customer service! They gave me honest advice and we're so helpful even…read morethough I couldn't get the battery I needed from them. I will go to them first next time!

Just had a great experience with Cain at O'Reilly. He took the time to show me options for a…read morebattery purchase, explained the differences and then took the time to install the battery IN THE RAIN! Every retailer needs someone like this. Thanks Cain!

Dropped of my car at 11 for an oil change & tire rotation. Over 3 hours late & it's still not done…read more It does not take that long. Learn to call you customer & let them know you are running late so they can drop of their car an hour later. Lear to appreciate other people's time....

I'm never acknowledged when I walk in, oh well, but this time I wanted a specific high mileage full…read moresynthetic oil. They didn't check if they carried it and told me to look in aisle 6 in an inconvenience tone, not a "yeah let's go check aisle 6" so I turned around and left. I immediately went to Napa and had perfect customer service. The oil I needed wasn't on the shelf so before leaving they looked up what I needed and got it from the back with a smile. So now I won't be going here for anything.

Amazing service and had everything i needed! Highly Recommend, they have very knowledgeable staff…read moreand know what they are talking about!