Customer Service that put the Customer First! I wanted to take some time out of my day to write this review of Classic Cycle Parts. I needed a tire does not sound hard to find needed it to be 3 inches wide and 16 inches in diameter found what I liked was the DURO HF308 in this size I ordered said tire and received the wrong size from another company and they basically refused to speak to me even going as far as telling me in an email that talking to a customer is against there policy so i found a new vendor classic cycle parts so I call them ad a conversation about what I needed and wanted and yet there seemed to be some issues the young lady I spoke with to start with said that the model number did not look right so we ordered anyway just in the event that druo changed the model number and she said "if its wrong call me asap and we will see what we can do" tire arrived and it was wrong so I refused the delivery and called classic cycle parts back asap and they told me well we will go ahead and refund you the money and I was told "we will keep an eye out for what you want" here is where the shine started i though oh yeah i wont hear back from them and I won't get my tire to my surprise 5 days later i got a call from Taylor at classic cycle parts " we found your tire" I was in shock not that they found it but that they had taken the 5 days to call i don't know how many warehouses to find this tire and that they had a physical picture of this tire so they sent me the picture to confirm they had it and 5 days after my last wrong tire my correct tire is on its way many times companies make a promise to call you back or find what your looking for and as soon as your off the phone your an after though and never hear back customer service is strong with classic cycle parts I cant say enough good things about how they went the extra mile to help save my project!!! read more

ordered parts two days ago, got tracking number. when you track the tracking number it says label created two days ago. I messaged company twice with no response. I do not recommend ordering from this company. read more

Ordered a graphics kit for my son's dirtbike through their ebay store that was supposed to arrive in 2-4 days. Its now been 6 and it still has yet to be accepted by usps. Contacted them through ebay and they are trying to draw out the process so that they can get away with not shipping the item and not refunding the order. Ive filed claim through ebay. After looking at their ebay reviews this is a common thing that this company does. They sell a product and create a label but never actually ship it read more

amazing discount price and super fast shipping! I'll definitely buy more MTB stuff from them

This story will sound familiar if you've read the other reviews... Bought a tail bag at a lower than usual price. I get sent the wrong item- same series, but smaller. I contact them to get an exchange, expecting them to honor the purchase I made and own up to their mistake which every other online retailer does... and they reply that I can return it... and that I will pay return shipping. That would put me way behind the ball, so... Looks like I'm keeping the smaller bag that I wasn't really looking to get. Buyer beware, I guess. All of you, beware! Don't buy from these people. read more

Ordered a new saddle man seat. It arrived 6 days late, it had been opened and appear to be a return item. Tags were tore off seat rain cover was missing and screws for backrest was missing. I was told they couldn't help me I had to contact saddle man. They did say I could send it back and wait another 2 weeks. All I ask for was my rain cover that I paid for.they will not help you after purchase read more

Motomentum is just another one of those middle-man companies that has absolutely NO IDEA what is actually being shipped to you, the customer, and they don't care! Their only concern is making money, which includes the customer having to pay return shipping on an item that was damaged or incorrect!... I definitely and highly recommend shopping elsewhere, and if you don't, you will regret it!... read more

I purchased a 184X44 mountain bike shock. I received a 200X57 shock in a damaged package. Upon return I was charged 75.00 re-stocking fee. Had they shipped the correct item in the first place we would not be having this conversation. I contacted Motomentum and was told there was no negotiation on the fee. I feel this was totally wrong on their part since they sent the wrong item in the first place. I would not advise purchasing from Motomentum. read more

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I recently needed some help on a product installation. Jack helped me out via chat and was super easy to work with. It was really nice to get in touch with someone rapidly who answered the question and knew what I was looking at with out me having to explain. Thank you very much. I would patronize Motementum again. Marc read more

DO NOT BUY FROM THEM! Their website said the shocks would fit my bike and they don't. I want to return them but they say the shocks are a close out item so they can't be returned. I wouldn't have bought them if their website didn't say they fit. read more

Dishonest business that doesn't honor their advertised exchange promise, accompanied by horrible customer service as noted by so many others (mine was loaded with bizarre, unhinged personal attacks to boot). Luckily, my bank reviewed the email thread and honored the chargeback to make up for the company's lack of integrity. Almost all of their negative reviews across the web cite how bad they are with exchanges/returns, so it sounds like you'll get off clean only if the item is perfect upon receipt... otherwise, be prepared to get blamed and insulted lol. Wish I'd researched more thoroughly before buying, and noticed that this bad experience is actually their professional standard. Avoid. read more

I ordered a Thule EasyFold XT bike rack from their listing on Google shopping. It was advertised for a lower than usual price. They charged my CC and shipped the item and sent me the FedEx tracking number. While the item was on the way, they sent me an email saying they realized that they sent me "the wrong item." (The FedEx package info showed the correct box size and weight though.) They refunded my purchase and directed FedEx to send the box back to them. The FedEx tracking info says "Returning package to shipper - Shipper requested shipment to be returned." So, while I didn't have any financial damage, I am very disappointed that they did not honor their advertised price. read more

I've been in contact with this company for going on a week and a half maybe a little longer..... people make mistakes I can understand that both business owners and consumers. The error was on my end. The address that I filled in couldn't receive packages via USPS due to the house being my brothers and being listed as vacant. I'm housesitting for them as they sell their house. Anyhow. I ordered three items a set of brake and clutch levers, and one item from their eBay store, which was an adapter for the brake lever or clutch lever. I don't remember at this point while writing this review. I consistently tried to find out the process by calling them they will only respond to an email and the emails are very vague. They won't really give you an in-depth description and it doesn't seem like they're willing to go above and beyond to help their customers after doing some extensive research they net roughly $5 million a year the owners are a couple and are daughter-in-law and son to supposedly the owner zaks father. I tried to warn other consumers about the ill customer service experience on Facebook and instagram..... No response, but instead blocked which led me to google and yelp. stay away from this company if they can't work out an issue with a consumer over a simple address and then send condescending emails to make you look like you're stupid. They don't deserve hard-working consumers money motorcycling I learned it's a community. Most of us are brothers and sisters and some are not so good. Regardless take care of your people when there supporting you. read more

Motomentum - Motorcycle Gear Near Me - Hilliard, Ohio

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Terrible customer service! Impossible to reach when trying to return an item or get a refund. STAY AWAY from this place!

Bought a Venom 11 cafe fairing for my 2017 Triumph Bonneville from Motomentum. It was competitively priced , arrived quickly,and in good condition. In an effort to provide extra support I added a universal windshield bracket . This cafe fairing completed the modern classic look I was looking for. read more

Motomentum - Motorcycle Gear Near Me - Hilliard, Ohio

Fast shipping. Found this place on accident searching for a specific product, and glad we did. You can find some good sales. Bookmarked the site so we can continue to utilize them. read more

I placed an order for a set of Harley Davidson Grips on Amazon that they sold and delivered. Website guaranteed fitment for a 2020. Took to the installer, part was for 2007 and older motorcycle. When returned product on my own dime, they only issued a 50% refund for a brand new part that they sold me with incorrect information. BUYER BEWARE! read more

they sent the wrong size helmet then refused to make it right. claimed it was an item that could not be returned even though the fault was on them. ?are there any upstanding companies anymore because this company is trash. paid reviews make it look good. just wait till you order! read more

Ordered Gaerne boots. Best price on the internet for them. Shipped the same day. Received in 2-days. Boots as described. Very happy.

product never arrived. paid for expedited shipping. they shipped late and ship usps ground advantage. run. do not buy here. custom service is horrible. this company does not care an about customers. no integrity. read more

Excellent prices, great customer service. Everything you want in a company. They came through when I needed them.

Helped me with whatever issues I had regarding my helmet size. Although I'm located in California and this cycle shop in Ohio I was provided the best customer service i could've asked for and more. They were patient and worked with me, and responded quickly. 10/10 I definitely would recommend shopping from here even if you don't live near by. I've never given a yelp review but this was honestly well deserved. read more

Great propitious work with. Easy to communicate. Very cooperative. They've got competitive pricing and willing to work out the deal for you. Will do the business again. Five Star. Thank you read more

Excellent customer service very fast shipping of high quality products . I had a few questions about some items and they helped me get the correct parts I needed for my motorcycles. I definitely will be using them in the future. read more

a+ fast shipping no issues with my trinity exhaust for talon

Horrible company Sent me wrong battery.. they dont answer phones.. dont return messages.. ealmart even contacted them in my behalf and they dont respond! Dont use these poeople! So sorry i cant give 0 stars or a negative! read more

very fast email response to a problem with order and they fixed it immediately , very honest company will buy from them again

Great customer service and quick shipping! Need the item in a certain timeframe and they are going to make it happen!

Worst customer service ever. They do not answer their phone and do not respond to emails.

Thank you for the incredibly fast customer service. I placed my order on ebay Monday & my package is here on Wednesday. The set of mirrors for my '82 Silverwing look and feel just like OEM but cost me 70% less. I will be calling you for all of my future parts purchases, you really impressed me. read more

Will not answer their phones been calling for weeks they sent faulty defective products and will not give customer support this place is horrible do not buy warning read more

I ordered a National Cycle windshield for my Yamaha Raider from Motomentum on Amazon and when I received the item and I opened the box the windshield that was in the box was some small used one and not the item I ordered. I immediately initiated a return through Amazon and explained on the return that I did not receive the item that I ordered and then about a week later I get a refund on my credit card for only $17 even though the windshield with tax was $259, the rest was charged to me as a restocking fee. I contacted Motomentum and I explained exactly what happened and the younger guy that I talked to was a complete jerk to me with a terrible attitude and told me that the item I ordered is the item they shipped even though that item is not the item I received. So now I got charged $242 for an item I never got and they are refusing to refund me the full amount. This company has terrible customer service and clearly does not have the integrity to do the right thing in this situation and treat their customers right for whatever reason or explanation that this happened I the customer am being held responsible for what I cannot control and had nothing to do with, I highly advise anyone to not do any business with this company unless they redeem themselves. read more

bought a set of wheels from them, cheaper than anyone else on the web.super fast shipping. would recommend them highly!

HORRIBLE SERVICE VIA AMAZON. Parts listed incorrectly and they will not take them back because they aren't in NEW CONDITION. Maybe they should have put the correct information online before selling them then. BOLT kit listed as generic, but was actually bike specific. BOLT broke due to being cheap and flimsy and they will not refund. Not only did I lose my money, but I gained a project trying to get this bolt back out. read more

I ordered a clutch lever for a 95 harley sportser ,they sent me a gear sprocket for a Honda dirt bike and cant access a return label put the right shipping order in box but not even close on part,poor quality control never will I use them again,I had other products in mind but I'll give my money to a retailer like jp cycle they get it right. read more

I ordered an EXO R-420 helmet from Motomentum and was very pleased with my purchase. Kelly was particularly helpful with excellent customer service and prompt correspondence. I will definitely shop with them again, and highly recommend them. read more

Poor customer support, will falsify orders. I ordered a tire and they falsely stated it was shipped with invalid tracking info then a week later claimed it was damaged in transit and returned to them. They canceled my order. read more

Awesome local business that provides excellent service. Great selection of parts and convenient and fast shipping or pick up in store. Wouldn't go anywhere else to buy motorcycle parts! Love this place! read more

Horrible service. Purchased an item. Gear shift lever, IT DOES NOT FIT as stated it should. Won't bolt on, comes into contact with the engine side case when it shouldn't. Refuses to comply with ebay policy and provide a return shipping label and issue a refund. DO NOT SHOP OR PURCHASE ANYTHING FROM THIS CON-ARTIST!!! read more