I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

I went to this place three times just to get an oil change…read more * The first time, I arrived around 10 AM, and they told me they were short-staffed and it would take a long time. They suggested I come back at 11 AM. * I went back at 11, and a woman told me it would still be about 20 minutes. I was busy, so I left. * The third time I came back, the same woman told me they would only change my oil if I stayed there the whole time -- otherwise, they wouldn't do it. She even said I had "come three times and affected their work." That makes no sense -- I had to come back multiple times because they were slow, not because of me. Instead of apologizing, they blamed me and even refused service. Very unprofessional and rude attitude. I'm very disappointed and would like to speak with the manager about this experience.

How is Valvoline consistently out of the oil my 2021 Prius needs. I got sent to Bethel road where…read morethere was a long line, I guess because they actually have the oil necessary to do oil changes?!

Always a good time at a valvoline! I love how I don't have to schedule an appointment and can get…read moremy oil done on my time. And the people there are always so nice and efficient.

Great service in a timely manner. Using a Groupon made it an…read moreeven better value. Thanks

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Great experience while there... The only issue is they sometimes don't turn the wrench enough so…read morethe oil they put in doesn't always stay in your car as it's not sealed causing a slow leak... Definitely recommend going on a day the tech isn't feeling malicious or having a bad day... Not too sure how to do that, but ya...

My fiancé and I recently visited this Valvoline location for an oil change. While attempting to…read morepull into the service bay, our vehicle's muffler unfortunately got caught on the edge of the lower pit area. The staff responded immediately and did their best to assist us. We truly appreciate the quick action and effort from the team, especially Nick, who went above and beyond to help us. The manager (whose name I unfortunately did not catch) was also very supportive, and we are grateful for everyone who stepped in to assist. While most of the team was extremely helpful and professional, there was one younger employee who seemed in "awe" of the inconvenience and did not actively participate in helping during the situation much, which was disappointing. However, aside from that, our overall experience with this location was very positive, thanks to the great staff. Thank you again for helping and pointing us in the right direction!!

A complete turn around from the last time I was here. Though I was very upset with my service last…read moretime, I went back because the manager made an effort to make it right. He called and apologized and offered discounted service, though I never received those discounts I did go back. Almost everyone there I didn't recognize except for one guy, who was a big part of the problem my last visit. They were kind and courteous through dealing with a few rude customers. They made sure I got my discount from my app and also replaced my battery for me. Gave me all the recommendations for services on the car I drive. All in all I'm glad customers are being treated better.

I stopped by to get an oil change and once I was there I also had my A/C charged, and purchased…read morenew wiper blades. The staff was very informative,and answered all my questions. I would highly recommend this location

They were kind, got me in immediately, was able to patch my tire and completed my oil change…read morequickly. Great area to work while I waited. Highly recommend.

I scheduled an appt online and received a call from the manager confirming it. (This option was a…read moregreat!) The tire repair service was completed timely and I was kept informed of the progress. The repair has a guarantee for the life of the tire. Wow this will save me time and money in the long run! I cannot say this enough, this shop is great. I have used this shop for over 20 years and I have high trust in their business. I generally deal with Rayma, the manager and I trust her recommendations. Actually any recommendations made has always had the best intentions for me! Thank you for being there for me!

This was my first time at a Valvoline, I usually get it done at the dealership or my husband does…read moreit. I received a coupon recently and was considering trying them out. As I was leaving Costco I noticed that there wasn't a long line of vehicles so I decided to give it a try. Sam waved me in and I explained that it was my first time there and I wanted to get the total cost before I agreed to service. He gave me a couple options based on my coupon. He was very patient and kind. He explained everything to me and the oil change was super quick. I stayed in my vehicle the whole time and the whole process was super convenient!

Absolutely horrible experience. We brought our Jeep in for a routine oil change, and the very next…read moreday we discovered a large oil puddle in our garage. My wife drove back to have them check it, but we were told everything looked fine and it is normal to find a little oil leaking after the change. Later, we asked our trusted mechanic to inspect the engine, and he found that the oil filter had been installed incorrectly and that the oil filter housing was broken, clearly the cause of the significant oil leak. This was extremely frustrating and concerning, as it could have led to serious engine damage.