Quinton was so helpful! He directed me to the best wipers and headlights to purchase and then…read morehelped install them! I am so grateful for his help and willingness to go above and beyond.

Quentin was awesome!!! My car's second battery died and he stayed and helped me get it out of my…read morejeep and replace both of my batteries after close. The second battery was buried so deep it was very hard to get too but he stayed and was willing to help me anyway. Cannot talk any higher about him, he was awesome! I will come back!

Called to check if a part was in stock. Was told no. Came in right after and they had it. Got wrong…read moreinfo over the phone.

Absolutely the rudest employees I've ever seen at an autozone, they were being just downright mean…read moreto other customers as well acting like we don't know what we're looking for when I had to repeat the part number 4 times just for this dumb manager to type it in right, it was literally 2 letters and 3 numbers and she acted like I was stupid cause she couldn't remember 5 numbers and letters in concession. Then the guy right next to me was told to "finish his sentence" like a child because the dumb girl at the counter didn't know what part he was looking for even though he very clearly explained it and she misunderstood. There's more competent employees at a McDonald's on Cleveland avenue than this store.

They were able to quickly change my windshield wipers after purchase. Would definitely come backread more

Great customer service as you would expect from any O'Reilly Auto Parts!! I pulled in from out of…read moretown, and I needed my battery replaced. I started to have some battery issue towards the end of my trip from Texas to Pennsylvania. Then, on my way from Pennsylvania to Ohio, it became more apparent that I would probably need to replace it very soon. When I arrived my destination in Ohio, looked this store up on Yelp and called them. Arland took the call, and he guided me thru with what I would need for my vehicle. I headed over to the store as soon as I could hoping my car would start. Fortunately, it did. When I arrived, there were a few customers already waiting in line, and Arland took care of me right away. He was very helpful, and offered to help me install the battery in the car when I asked if I could borrow some tools to take my old one out. The old one came out, and the new one got put in. Car fired up right away without any hesitation. Yay!! Thanks O'Reilly. Military discount of 10% is always appreciated!

Great customer service. Keith was very friendly and went out of his way to help me. Thanks!!!read more

bought two cans of cermac paint and it should dry with in 15 minutes, two days later the paint…read moreis still running off. tried to return them and who ever was the person their, told me he had no way he could with out the store manager, why would you leave a store that no one in charge of to help customers, I hope this is not a advance new policy, are family had ran these stores for years and that would never happened. we would have been fired . This store needs a real shake up. or close the store.

Terrible terrible terrible. Would never comeback here. It's amazing how (one) employee can screw up…read moreone's business reputation. She knows who she is, I didn't get your name but you have purple hair! Spent over $300 dollars here just to not receive all my items from the pick up order. How lazy, vindictive and inconsiderate you are. Thankfully I had solid proof and was able to get the items however that left a disgusting taste and I hope this review finds your bare minimum doing ass!

Kris gave excellent customer service. Everyone is always very helpful and the store is organized…read more This is my go to stop anything car related.

The manager helped me with a new battery, and then installed the battery for me. Answered my…read morequestions and was very professional.

My 12V battery died in my Prius so I called them to make sure they would replace it before I had my…read morecar towed there. I spoke with them 3 times and was assured they would replace it and what time I needed to be there to get it done. Arrived with the tow truck to find that they didn't have the battery in stock. He said they would order it and it would be there at 715 the next morning and I could come any time to have it replaced. Called 3 times the next morning before finally hearing at 1p that the delivery had arrived. I took an Uber to the store only to be told that they don't replace batteries in a Prius. So now I'm sitting in the parking lot waiting for roadside assistance. There's a Napa right down the street. 2 stars because the guy who was here last night was ready to replace it when I got here 15 minutes before close even tho that's the same guy who didn't check if they had the battery in stock when i called.

Andrew and the rest of the team made the process really easy! Answered all my questions and got me…read moreinto the car I wanted! Definitely recommend working with Acura Columbus.

Came here just to look at a car. Left owning a car. The dealership is located right off the…read moreroundabout. Their lot is pretty tight so be careful entering and parking. However they have LOTS to select from and also have an overflow lot down the road so there is more to choose from than what is on the lot. If you dont see what u came looking for, just ask! Our salesperson was Leul. Highly recommend him. Well spoken, honest, very helpful. Felt our deal was fair. I would buy another car from this place for sure

(I wish that I could rate it at zero)…read more I went into this store today to buy approx. $120 in wiper blades for my 2 cars. while attempting to have the counter associate look up which ones that I needed, I developed a medical emergency which required me to use the rest room (I am a prostate cancer survivor.) Long story short, Christina the manager, pointed to the sign on the door which read, no public restrooms. Learning opportunity for Christina: Show some compassion when a customer says they need to use the restroom in an emergency. It would have resulted in a sale. I hope that she never has to endure the embarrassment that she caused me today. Based on today's experience, I will NEVER patronize another NAPA store!

Ordered a part online with the NAPA website saying the order would be ready in 30-minutes. Arrived…read morean hour later to pick the part up only to have the parts person (Paul) advise me the order was not ready. He said it would be another +2 hours if I cared to wait. (!!!) I asked why the NAPA website said the order would be ready in 30-minutes from the time I placed the order. He said the NAPA website has a default setting of 30-minutes but it is not always accurate. Wasted trip. Cancelled the order.

This is the worst company ever they not only took my money but they also had me to return the wrong…read morepart back to them and never paid me a dime of my money back im a single father with two small kids and im disabled and was just trying to save money but lost my money stolen by the owner Mark zhaid or whatever the hell his name is . He told me the trust him he was returning my money he hasn't done anything but lie . If you want to give your money away deal with these people they are liars thieves cons.

We ordered a steering column from them for a Silverado and when it came it was for a 93 Sierra. I…read moreknow parts interchange but there is a difference between a floor shift and automatic .I shipped it back the next day because there terms say that the merchandise has to be returned within 7 days. Its going on 2 weeks and they keep saying they will refund the money but Mark dose not seem to care to make the customer happy. Once they have your money in hand pretty much you are screwed so lets hope their employees do not call you back and insist they have the part that moments before they told you they did not .$316. may not be alot of money to some people but to us it is. I am not stopping here ,on top of the $316 we had to pay $76.02 out of pocket to ship it back .So $400, later and still...no column. Thanks for the screw over Wissen Glanz .Obviously this is how you make your money,because it sure isnt from the quality parts you sell.!

Purchased a used Ram truck in early Feb of 26. All / most of the negotiations were done over the…read morephone as I live 1.5 hrs away, with the understanding i could refuse the purchase upon personal inspection . Showed up the morning we agreed on and went for a test drive. Over all the truck was as advertised. A couple very minor things were quickly resolved. A turn signal issue was discovered during the test drive . After discussing a few options on how to fix it, Germain said they would fix it. This ended up being a bigger issue than I'm sure everyone anticipated, it ended up requiring me several additional trips into the dealership and involved rental cars on multiple occasions for the extended time the truck stayed in not only Germains service but also an additional Ram dealership. Finally after weeks of trial and error and several more weeks of waiting for parts, the issue was correctly repaired. I endured no additional cost for this just as agreed upon at the time of sale. Logan (Lo) in service was my contact during this process and i was kept informed during this entire process. I cant say enough about how i was treated and that Germain stood by the agreement to resolve the situation. Thanks Lo, and all involed at Germain for all the work and dedication to taking care of this as was promised! Chad M

Zero stars, do not recommend. In four years of Honda ownership and regular maintenance plus two…read morebody shop trips I am yet to have a good experience. I'll never go back.