1/6/26 Went in just for an annual inspection and…read moreThey washed the salt off my car! Incredible!

We bought TWO IONIC 5's electric vehicles in May 2025. We contacted several dealerships - Maine,…read more(Rowe), Virginia and Florida. We found our vehicles in Florida (tho I do owe them a review as well). If Maine had the vehicles we would have bought them from Rowe. They did not. We did deal with a salesman at Rowe and he was very helpful and went out of his way to try and accommodate us. Unfortunately it did not work out. On October 30 I encountered a problem when leaving my Dr. office in Portsmouth NH to travel home to Maine. Upon entering my car I had all kinds of flashing warnings about my breaks.(My car has 3400 miles on it). NONE OF MY SAFETY SENSORS WERE WORKING AND I HAD NO IDEA WHETHER OR NOT MY BREAKS WORKED. I called HYUNDI and was told to take it to ROWE (my service destination) once I got back to Maine. She assured me they were open till 5 or 6 pm (I can't remember) - She also told me I could "drive the car" in spite of all the warnings about the breaks. So off I go to Rowe (a 45 mile drive with flashing warnings about my breaks). I have NEVER USED ROWE service nor had I been to the dealership in past - In past, I have used BMW in Westbrook (awesome BMW) and Lexis (again exceeded service expectations in years past). I enter the service area having never been there - (a bit bewildered) I might add as I was not sure while traveling 45 miles whether or not my car with malfunction or cease all together. I walked into the service area where there are 2 women seated one behind the other. I tell the woman that I was told to bring my vehicle right in to the service as the breaks are malfunctioning. I was greeted with "WHO TOLD YOU THAT"' To which I responded I did not know the name. Then I was told "WELL I DON'T KNOW WHO TOLD YOU THAT BECAUSE WE ARE BOOKED OUT TILL NOVEMBER 20TH! There was NO OUNCE OF TAKING CARE OF YOUR CUSTOMER EXHIBITED HERE - AT ALL! She then informed me to go to the OIL AND LUBE DEPARTMENT. Which made NO sense to me but ok and I had to ask her twice to point it out to me as I had never been there before. So I drive up to the OIL and LUBE people and was greeted by another woman - who was at least KIND and had experience dealing with the public in a compassionate manner. She scheduled my apt 3 weeks out. She also tells me the car is ok to drive. I left ROWE HYUNDAI befuddled and VOWING I will NEVER DO BUSINESS WITH THEM AGAIN. On Friday 10/31 I contacted McFARLAND HYUNDI in North Hampton NH. They could get me in the following Monday. Being told my car was drivable I found the breaks FUNGABLE.... rather sticky. NO SAFETY CAMERAS ZIP NADDA NOTHING. (Did I mention I am a Senior?) So I contact Hyundai's national towing service and they will ONLY TOW ME TO ROWE. UNACCEPTABLE. The charge to tow me to NH was in excess of $500. So let the car sit in ROWE parking lot for 3-4 weeks (RENT A CAR) or drive to NH. I drove to NH... they had to order a part - we are presently waiting for that part and my car would be ready this week. There service area treated me RESPECTFULLY, they accommodated my needs and they even GAVE ME A LOANER CAR FOR THE WEEK. NEEDLESS TO SAY I HAVE NOW TAGGED THAT DEALERSHIP AS MY PREFERRED DEALER. I WILL NEVER SET FOOT IN ROWE FOR SERVICE, I WILL NEVER BUY A CAR FROM THEM SINCE THEY CANNOT SERVICE THEIR VEHICLES. AND THEY ALSO NEED TO TRAIN THEIR CUSTOMER CARE FOLK (IN THE SERVICE DEPARTMENT) I have managed and run customer care centers over 30 years - AAA, a start up company, hospitals, banks etc. I have also trained reps for customer care. I have no tolerance for folks sitting on the other side of service desk GIVING ATTITUDE TO CUSTOMERS. My car was purchased for the safety features and quality. My car PRESENTLY has 3400 miles on it! We buy new cars because we value safety & we are seniors. We like electric. BUT I will go back to BMW, Toyota or some other brand that seems to place value on not only selling to their customers but also servicing their customer vehicles. (and oh btw HYUNDAI enough already with the coffee break notifications. . . its DISTRACTING AND MEANINGLESS! My car sat for 2 months while I was in Europe and the first time driving it from South Portland to Arundel I received 7 SEVEN NOTIFICATIONS TO TAKE A COFFEE BREAK) Enough!!

John, the owner and chief mechanic, and his lovely wife ate the NICEST hardest working mechanic in…read morethe area. They specialize souly on Audi and Volkswagen cars and so are experts. John always treats me well-he's honest, dependable, knowledgeable, friendly and trustworthy. A convenient location, full service offered. John does not upsell services, repairs or parts that you do not need, especially important when you have an older car and a foreign car known for expensive parts. I can always count in John and his wife whenever I have a problem with my teenagers older Audi, and I am confident that the work will get done correctly, quickly and reasonably priced. They treat you like an old friend! I just text them when I have a problem or even for advice. I wouldn't bring my Audi anywhere else, including the dealership.

A locally owned shop, Vinny will work with you to understand your cars issue and repair. Also will…read morework on trailers and anything needing repair!

Vinny put a new axle under my snowmobile trailer. Went above and beyond sourcing new bolts and…read morehardware when they turned out to be old and corroded. Great service!

John and his team at Kimball's Garage are the best! They really go above and beyond for their…read moreclients to keep them safe in their cars. John is always so kind on the phone and I completely trust that they have my best interest at heart. I wouldn't go anywhere else for my car repairs.

If you are looking for a no frills, no BS, HONEST mechanic this is it…read more This is a two man, one dog operation. Kimball and Andrew do everything. They are not in it for profit. In fact they are happy relying on word of mouth business entirely and do not advertise. This operation is a unicorn these days; a classic mechanic. No cheesy advertisements, no over-decorated shuttle service, no BS. They will not try to upsell you or claim expensive repairs for simple problems. They simply want to make you a lifelong customer with good service. I recently noticed a nail in my tire on a Sunday. Everything was closed except for a chain mechanic. They claimed the tire was not patchable and I needed a new tire. 30 seconds of googling refuted that, and pointed me in the direction of a wire patch. The next day Kimball's had me patched up and on the road in 10 minutes and for 10$, with an hour of notice.

I have been going here for years. Jon is always honest and efficient. He is always fair with his…read morepricing. He will advise me on the best option for me and my car, not for his wallet. This is a mechanic that you can trust and count on.

Great experience! Definitely recommend this mechanic! Arthur was able to get my car in quickly…read morebefore the holiday weekend. He was kind and honest with fair prices, you can't ask for more. He made sure to check all my fluids as well and topped everything off for me. I felt like he went out of his way to make sure my car was good shape. I dropped off my car in rough shape and I left with my car driving so much better.

Like another review had a tire problem. Service could not have been any better. Super friendly…read moreand went way out of their way. Honestly, it's a place I would go out of my way to go back to.

Took a friend there because her tire was leaking air and needed a patch. Even though there was a…read morecar in each bay he promptly came out and jacked up the car in the lot and fixed it. We were out in less then 20 min

First time getting my Rogue serviced here. I had a 57,000 mile brake job, changed all 4 brake pads…read moreand rotors...$1000 as expected. Brakes worked great, which is not always the case sometimes... I would recommend Lee Nissan in Topsham.

Great price and no hidden mark-ups! Fast and easy process to purchase a new car. They even drove it…read moredown to me in Southern Maine! Thanks!