This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

There are lots of good things to say about the hotel. The staff is friendly and helpful. The rooms…read moreare in great shape. Didn't feel totally secure standing in the tub but I am almost 80 Breakfast was typical and well watched over. My only complaint was that the only elevator was out of service and still is.

I stayed at this hotel for the first last night. The hotel is mildly convenient, not far off I-91,…read moreis laid back in vibe as you arrive in the parking lot, but kinda uppity when you walk in the hotel lobby and check-in, they did greet me upon entering, had me fill out my personal information on special information screen which irritated me because I especially took the time to fill out the SAME information in an email from the hotel the day before arriving so that I wouldn't have to do it again, the hotel one elevator was in need of significant renovation and cleaning and was very slow up to my top/5th floor of the hotel, the hotel hallway on the 5th floor was very nicely decorated, my room was very nice, big, had two comfy chairs to sit on, and a couch!, very comfy bed with 4 comfy pillows, nice bathroom, but the room had not been thoroughly cleaned, A/C worked well, the room had plenty of working lights, irritated that the hotel did not attend to my need to print out my boarding passes for today (they were too busy), nice pool and hottub, and okay little fitness room that I did use, average breakfast, but no bread provided to go with the scrambled eggs, and the seating area outside was a nice extra touch, and I was glad to get my room at this hotel for just $104 on a super Booking.com special as an elite member.

Stayed there for one night on a Sunday night. Pros: The…read morefree breakfast has a lot of options including fruits and yogurts, waffles and large cereal bowls. I couldn't find warm milk for my hot chocolate but the attendant solved that issue in two seconds and spoke French to top it off. We got upgraded to a larger room for my two young adults and I. Very spacious! Hotel is very quiet and clean. The air conditioning and heat system were quiet. No noise from the fridge and the bells on the elevator were quiet enough that we didn't hear them from our room right across from it. Lots of large towels in the bathroom and because it was a room for disabled people, we had a large bathtub with hand held shower head. Staff was friendly and helpful. Front desk very responsive when we asked for an extra blanket. It was brought up right away. Cons: No newspapers available and no chocolate paste for breakfast. Beds were not very comfortable at all. Small gym with only dumbbells and treadmill. Pool is not for laps. Overall a good hotel that fits the price point.

**BED BUGS, FILTHY ROOMS, BROKEN PROMISES, DOUBLE BILLING, AND A GENERAL MANAGER WHO REFUSES TO…read moreRESPOND** Avoid the Fairfield Inn & Suites in Holyoke, Massachusetts, like the plague. We stayed here while our daughter attended a dance intensive, and in more than **550 nights at Marriott properties across the country**, this was hands down the most disgusting, mismanaged, and unacceptable hotel experience we have ever had. We found a **bed bug in our room**. We have photographs and video documenting it. We immediately notified the front desk and were told that housekeeping would enter the room while we were gone, clean it, inspect the situation, and determine whether the room needed to be sprayed or treated. We specifically told the staff that we would be away all day. When we returned that evening, the room had not been cleaned. It had not been inspected. It had not been treated. Nothing had been done. We later contacted Marriott Customer Care. As a Platinum Elite member, I explained the entire situation. The representative was appalled, documented everything, and told us that the hotel should never have attempted to place us back into a room where a bed bug had been reported. We were told the room should have been immediately blocked from use and professionally treated. Instead, this hotel apparently thought it was acceptable to leave the room untouched and send a family back into it. The hotel eventually offered us another room. When we entered that room, it was filthy. There was visible hair throughout the bedding, making it obvious that the room had either not been properly cleaned or had not been inspected before being assigned to us. So after discovering a bed bug, we were moved into another room that was also unsanitary. The staff repeatedly apologized to my wife and told her that: * Our Fairfield stay would be refunded. * The hotel would arrange and pay for another Marriott property down the road. * The hotel would cover reasonable cleaning costs for our clothing and luggage because of the bed bug exposure. * The general manager would personally contact me to resolve the situation. We were told the general manager would call Saturday night. He did not. I called again Sunday. The front desk confirmed that they had my correct phone number and assured me that the general manager would absolutely call. He did not. It is now Wednesday, and the general manager still has not contacted us. Even worse, the hotel's phone lines have reportedly been down for days, to the point that Marriott Customer Care has been unable to reach the property themselves. Despite every promise made by the staff, we have now been charged for the entire Fairfield stay **and** the replacement hotel. No refund. No reimbursement. No payment for cleaning our belongings. No explanation. No accountability. No phone call from the general manager. Nothing. This was not a minor inconvenience or a simple housekeeping mistake. This was a complete breakdown in sanitation, guest safety, communication, billing, and management. A bed bug was found and documented. The room was not handled appropriately. The replacement room was filthy. We were promised that the charges would be covered. We were then charged for both hotels. The general manager has repeatedly ignored the situation. The fact that a family can report a bed bug, be given a dirty replacement room, be promised a refund and alternative lodging, be charged for everything anyway, and then be completely ignored by management is beyond unacceptable. The general manager's refusal to contact us after multiple promises speaks volumes about how this property is operated. We expect an immediate refund for the Fairfield stay, reimbursement for the replacement hotel, reimbursement for the necessary cleaning of our clothing and luggage, and direct contact from the general manager. Until this is fully resolved, I strongly recommend that travelers avoid this hotel like the plague. There are far too many hotels in the area to risk your family, your belongings, and your money at a property that handled a serious bed bug complaint this irresponsibly.

Hotel is on beautiful Mt. Holyoke campus. Rooms are comfortable and homey, overall the facility is…read moreattractive and welcoming. Visited during summer months so we did not get the complimentary breakfast as school was not in session, though complimentary coffee and tea were available. Hotel is a five minute walk to a small shopping center and a few restaurants.

Surprisingly cute hotel smack dab in the center of Mount Holyoke's campus with complimentary…read morebreakfast, good customer service, and generous amenities. If you need to visit Mt. Holyoke College, this is 100% the place to stay!

This is my second time staying at this hotel. I stayed here two years ago, October 24. It's a great…read morehotel if you have to spend more than a day and you are with a group of people. so there were three of us in the room and we were there for an event that was weekend long and it's great because you'll have a a refrigerator to store your food and your kitchen so that you can prepare things you need not only in the room but for events we were attending so that was great. The service is great. They have a really good breakfast in the morning downstairs French toast and eggs, fruit, yogurt and do much more you can make your own waffle. There is coffee and tea all day long and again the service at the front desk is great they help with information and directions. It was superb. We really enjoyed our stay. We will be back in October. The only downside is that the room smelled stale and the television in the living room didn't work.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

Hotel was fine. A little change of pace from the chains. Cobb salad hit the spot late night. I'd…read moresay it was a pleasant stay but may keep looking around at Northampton hotels.

Location. Location. Location. For a weekend in Northampton, you can't beat Hotel Northampton for…read morebeing in convenient walking distance of restaurants, bars, and music venues.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

Friendly servers from cashier to waiters. Food was typical Shake Shack food which I enjoy. The…read moreonion rings that my brother shared with me were crispy on the outside but tender inside -- yum! At the end of the meal, server came to ask if we needed boxes for leftovers and refilled my soda. I didn't know they give free refills.

Beautiful spaces. Had a restful stay and breakfast was fresh and delicious. Recommend!read more

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

We love MGM, always a great experience when we visit. We were passing through Springfield and…read moredecided to stay to see the 4th of July Fireworks at the river. We already booked a room at a different location before we knew the MGM was there. We utilized our MGM cards (MGM really supports Veterans) for parking (did not have too as it was free-LOL). We parked, toured the casino, grabbed a sandwich and took advantage of the clean restrooms. We were at the Riverside park when it started sprinkling, so went back to parking garage. We found out they had a free party going upper level of garage with a cover band. We listened to the band, grabbed some food hot off the grill for a reasonable price and prepared to view the fireworks from the cover of the garage. Mother -Nature had other plans, weather turned nasty, band shut-down, and for safety we were moved to lower levels. We still saw the fireworks and exiting afterwards was not terrible. The Staff from Security to Food Venders were polite and helpful the whole evening. They saved our families 4th of July in Springfield.

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.