I want to take a moment to recognize the exceptional customer service from Maggie and Angela at The…read moreFlat Iron, along with a big thank you to the manager. I was scheduled to visit this past weekend for a concert but unfortunately came down with COVID. My cancellation fell within the 48-hour window, so I understood that a refund was not guaranteed. Despite that, the team went above and beyond to help me. Maggie and Angela were incredibly kind, courteous, and genuinely caring throughout the entire process. They didn't just follow policy--they showed real compassion and took extra steps to assist me, ultimately providing a credit and refund without any hassle. That level of service is rare and truly appreciated. It's reassuring to know there are still people who go out of their way to do the right thing. Even though I wasn't able to make the trip, this experience alone speaks volumes about the quality of the staff. I'm really looking forward to rebooking soon--the place looks amazing, and I'm sorry I missed it. Thank you again to the entire team for your kindness and professionalism

The rooms are beautiful. The hotel itself is amazing and full of history. It's in a perfect place…read more We didn't have to drive anywhere at all the whole week. House keeping is great and water pressure is magic. The rooftop breakfast is my favorite and the espresso is perfect! The hotel smells amazing too! Really a great time. Luminosa was an AMAZING experience. The best affogato I've ever had. I could talk for hours about it. Now, the amenities are a bit lacking. No microwave..... anywhere. Can't heat up left overs. Wimpy drink cooler down stairs. No room service. Please put utensils in the ice rooms?? WiFi barely worked the whole time. They only serve pizzas upstairs in the evening, otherwise you have to make a super in advance reservation for the restaurant or go out. I wanted a lotion candle from the hotel that smelled like the lobby and she told me it was $28, but charged $38. There was also a hefty $450 incidentals charge that is supposed to go back on our card, but still, on top of the booking, maybe I missed it but I didn't see any warning of that. It's a nice hotel but that's insane. Maybe I'm being picky. I'd return though because all of the pros are SUPER PROS!

Had a fantastic stay at the Moxy Asheville! The location is absolutely unbeatable--super walkable…read moreto restaurants, breweries, shops, and everything downtown Asheville has to offer. Having an on-site parking garage was also a huge plus and made coming and going incredibly easy. The hotel itself was spotless. The gym was surprisingly well-equipped and very clean, and the pool area was a great place to relax after a day of exploring. One of my favorite touches was checking in at the bar--it immediately set the fun, laid-back vibe that Moxy is known for. The staff was exceptionally friendly and welcoming throughout our stay, and I loved the miscellaneous closet stocked with helpful items guests might need. The only two drawbacks, according to my travel companion, were the lack of a refrigerator and a coffee maker in the room. Neither was a dealbreaker, but they would have made the stay even better. Other observations: our room is also kinda narrow. The setup, if two queen beds facing one another with a Tetris-style couch in between. There is very little counter space anywhere, unless you use the couch as a nightstand. A little odd to have a folding table (found hanging), but glad it existed. These fancy hangers kept falling off the holders. A typical hanger would have stayed put better (maybe). Also, there is no closet, so one has to hang clothes against a wall. So overall, for them, storage was an issue. If you are there only a couple of days, not a biggie, but for an extended stay, this setup would be very impractical. Overall, a fun, modern hotel with a great atmosphere, excellent amenities, and an unbeatable location. I would definitely stay here again!

My wife and I decided to take a babymoon to Asheville while she's pregnant. We wanted a relaxing…read moregetaway and decided to splurge a little on what we thought would be a nicer stay at the Moxy. Based on the reviews, we expected the amenities and overall experience to make it worth it. We have one day left of a five-day stay, and unfortunately, we've been disappointed almost the entire time. We weren't expecting luxury treatment. We were expecting the basics, and even those have been a struggle. First, you need to specifically request housekeeping even when staying multiple days. Fine. The problem is that even when you request it, there's a good chance it still won't happen. We requested housekeeping three different times on three different days. On the day we were assured our room would finally be serviced, we left around 8:30 AM and requested it again on our way out. We came back around 1:30 PM and nothing had been done. I went downstairs and spoke with a manager, who assured me he was contacting the head of housekeeping. We had planned to relax in our room after being out all morning, but ended up leaving again just so they could clean it. About an hour later, we came back to what I can only describe as a half-cleaned room with very little effort put into it. Our trash was left behind, dirty towels were still there, and even the dirt from sweeping was left sitting in the middle of the floor. Worse, housekeeping actually took away the extra pillow my pregnant wife had been using. I'm writing this at 2:30 AM because I can't sleep. I gave her my pillow, and there are apparently no extra pillows in any of the housekeeping closets. I've tried calling downstairs and the phone just rings nonstop. The towel situation has been just as frustrating. No towels at the pool, no towels in the supply closet, and now no towels in our room. These are basic hotel necessities. The parking pass system has also been a mess. It worked once and then stopped working. We spent about 15 minutes getting that fixed and now get to see if it actually works tomorrow. A few other things worth knowing: the rooms are pretty small, basically big enough to turn around in. The TV placement is awkward enough that you practically have to crank your neck to watch it from the bed. They also pump fragrance through the hallways, which in 2026 feels like a strange choice considering how many people are sensitive to artificial fragrances and the growing concerns around some fragrance chemicals and endocrine disruption. Any one of these things by itself wouldn't ruin a trip. Things happen. But when you're repeatedly asking for basic housekeeping, towels, pillows and assistance and still can't get them, it becomes a pattern. I've stayed at Marriott properties all over the world, and I'm genuinely shocked that this has been our experience. We specifically chose this hotel for a relaxing babymoon, and instead I'm awake at 2:30 in the morning writing a review because I gave my pregnant wife my pillow and can't get anyone at the front desk to answer the phone. This was our first stay at a Moxy, and unfortunately it will also be our last. Easily one of the worst guest experiences I've had at a Marriott property.

This was a cute inn we decided to stay at while visiting Black Mountain. You can't beat the price…read moreespecially if you aren't planning on being in the room too often. The inn itself was super cute and cozy. The room was simple and small, but it worked. The bed and pillows weren't the comfiest, but again, for one night it was fine. They offered a dinner special which included filet mignon but we decided to go out instead. They do have a cute bar and patio, as well as rocking chairs out front. We had a night cap and sat outside for a little which was nice. For a quick one night stay, this inn is a good option.

Near the town square, the red brick historic Monte Vista hotel's large lobby warms your cold hands…read moreas the crackling fire illuminates the entire room with warmth and light. Relax on the cozy couches or check out the elbow room art gallery filled with local art. Tables from Southern Proper Hospitality's Milton's dots the lobby and adjacent rooms, and a large bar opens to the beautiful outdoor patio with a lounge and fireplace area! Upstairs, the beautiful hardwoods stretch into each room. Inside the room, beautiful wood pieces, original hardwood floors, and comfy bed invites you to stay the night. The beautifully renovated bathroom is bright and light! This historic hotel dates back to 1917 when a school was converted into the hotel with 33 rooms. In 1937 the building added the brick, while in 1950 a new wing was added. As a staple of the community, it has been renovated over the years but the touches and charm are still there to see! The most striking of the 1917 originals are the beautiful, original hardwood floors. Then, in 1975 a new building was built. So, the Monte Vista with its crackling fire and beauty has been housing and holding people since 1917! That's over 100 years! I read the recent reviews. I didn't have any issues with noise and was in the main building on the corner with a beautiful room. I'd make sure you were in the main building. Also, the staff at the front desk are amazing!!

These cabins offer up some great rest and relaxation right by the river. No tvs just books and a…read morerecord player. Not too far from downtown Asheville, NC which is quite convenient.

So glad we booked at sunrise and coffee tour with Asheville Jeep Tours bc we decided to stay at…read morethe pick up place Wrong Way River Lodge & Cabins! What a fun place to stay! We absolutely loved the precious A frame cabins! Perfect spot For a couples get away! Comfortable bed, hot shower , and the campfire was so much fun! it was "glamping" for sure! We had contactless entry but did stop by the Canteen! They were super friendly, met the owners and they even printed off something for me! We loved being right at The tour pick up spot, super easy! Loved how close the cabins are to all the places we visited: The Admiral, Sun rise cafe, book exchange, battery park, art district- PERFECT COUPLES GETAWAY!!!! Loved supporting ASHEVILLE, we will be back!!!!

What we liked! The…read moreproperty was beautiful and the historic preservation work on the 1905 Bunn house was awesome! They managed to keep the old school brick elegance, while throwing in a few modern amenities. The top observation deck presented a grand view of the city, mountains and surrounding properties. The in-room locally made goodies (craft beer, wine, snacks, coffee, ice cream) filled in between cravings, and it was nice to take a bevvy to the observation deck, or while strolling to the outside fire pit. The Nespresso machine and Aerolatté Milk Frother was a nice touch. And our favorite, the steam shower. What a nice luxury to have after a day of sightseeing, or simply to de-stress the body/mind. What we didn't like!! We booked the first floor suite A, which has an additional sitting room and kitchen appliances. Although we loved the space, the first floor was very noisy. The geo-thermal heating/cooling system actually vibrated the bed when it switched on (which was often), and the outside air condensers were loud. That, coupled with a very annoying white noise system above the bed, made for a very restless night of sleep. The speaker for the white noise was located above the bed, and while you could control the volume, you could not completely switch it off. The white noise sounded like forced air through a clogged air conditioner return, and not a soft ocean wave. And although the towel heater was a good idea, it was confusing to operate. Also, upon arrival, the room had an overbearing fragrance, and although it dissipated by the third day, it really distracted from a relaxing experience (especially coupled with the noise). The GM indicated they didn't use any cleaning fragrances, but all the guests I had enter the room commented on the odor. And finally, the property does not have any onsite manager (all issues are communicated thru text or calling), so any issues are not immediately addressed. For example, we couldn't light the fire pit since the fire starter was not working, and none of the guests had any matches or lighter. The in room safe was on the fritz (apparently low batteries), and the Bunn House directory suggested not to leave any valuables in the room, so I had to lug valuables around. Just be aware, all on-site satisfaction is remotely communicated, and may not be corrected immediately. However, the text response is very quick and prompt upon letting the GM know of any issues. Let me be clear. The Bunn House is a first rate property, unfortunately our visit was not as restful as we had hoped.

A beautiful concept for a hotel. Imagine staying in a boutique hotel, small enough for only five…read morerooms and with an exquisite level of taste. Now imagine that you will never see any service staff on site. No in-person check-in, no maid service that you are likely ever to see. That's the concept of Bunn House, and it's amazing. You're simply given entry codes in advance, and the last four digits of your mobile number are the key to your room. Once you're inside, I hope you will be as impressed as we were with the highly comfortable but highly distinguished way in which the hotel has been crafted. Exposed brick walls are complemented by Frette linens, a white noise dial, sauna shower, L'Occitane en Provence toiletries, and artisanal, local granola for your in-room breakfast. If you have a romantic getaway coming up, or simply want to splurge on yourself when visiting Asheville, look no further. Oh, and it's only a 5-minute Uber ride (or 20-minute walk) from the downtown restaurants & sights.

The perfect spot to stay while visiting Asheville that both captures the spirit and makes you feel…read moreat home. We stayed in Unit 301 on this stay. It's cozy and comfortable right in the heart of Asheville. Comes with everything you need. Great location for several dining options, visiting the Biltmore, or exploring all the recreational outdoor activities. Look forward to visiting again!

Wonderful place, we enjoyed it so much! Easy access and…read moreperfect location. We had everything we needed.

I rarely leave negative reviews, but this stay was unacceptable--especially for a hotel at this…read moreprice point. This stay was Memorial Day weekend. I stayed at Haywood Park Hotel in Asheville for an extended family reunion and paid almost $1,000 for a multi-night stay. Upon arrival, guests were informed that all elevators were out of service. My room was on the third floor (effectively the fourth due to a mezzanine level). I explained that I am 67 and have significant spine and Achilles issues and physically struggle with stairs, but there was no meaningful accommodation offered beyond someone carrying my luggage. To make matters worse, the room initially smelled so strongly of bleach/cleaner that my eyes burned and I could not remain inside. After multiple trips up and down several flights of stairs in summer heat to report the issue, the room was eventually treated and became tolerable. The elevator situation continued through Thursday, requiring repeated trips up and down unairconditioned stairwells and significantly aggravating existing physical issues. I ended up taking more pain medication during this trip than I had in weeks. Friday morning, I was suddenly informed there was access to an elevator through the connected atrium and, if needed, rooms were available at the sister hotel next door--with an offer to move our whole group. That was difficult to hear after spending two days struggling physically. It left me wondering why solutions or accommodations were not offered earlier. On top of this, key cards repeatedly stopped working (for me and family members), requiring additional inconvenience, and promised gestures--including comped valet parking--never materialized. I want to be fair: staff members themselves were polite and seemed to be trying to manage a difficult situation. My room and bed were comfortable once the odor issue was addressed. But hotel management handled this poorly. Historic property or not, charging premium rates while leaving guests with mobility concerns climbing multiple flights for days without proactive accommodations is not acceptable. This hotel claims to be ADA compliant. I left early because I simply wanted to get home and recover. ** After submitting feedback/review to the hotel directly, valet parking charges were refunded, which I appreciated. However, this occurred after the stay and did not change the overall experience.

Walking in the front door we were blown away by the decor. Appearance was way above my pay grade…read more Not a fan of valet parking but as packed in as everything is here, can't be any other way. Room was incredible. Spacious, classy, massive bathroom and spa tub, great amenities. Only thing we didn't understand was the wall phone right beside the toilet. Odd. Also, had to go down to the front desk and ask them to get a bucket of ice for us. No ice on our floor or anywhere else. There was a bar connected to the hotel but it was not open, and there was no restaurant so if you stay here you're on your own. Classy place.

Brand new hotel in Asheville near Biltmore Village, and convenient short drive to Whole Foods…read moreshopping. Good customer service no complaints. Rooms were fine but walls thin to where you hear other guests in nearby rooms (not unusual with hotels).

This AC Hotel location just opened earlier this year. My family and I stayed for two nights to…read morevisit the Biltmore after traveling from Charlotte, NC for a wedding. The front desk concierges were really friendly and helpful. The room was super clean and spacious rooms. My only two complaints are that the rooms don't microwaves and it was kind of dark inside the room. I wish there were few more lights. I didn't get a chance to use the pool or fitness center but they both looked pretty decent. This hotel was a great location for visiting the Biltmore, about a 5 minute drive (1/2 mile) down the road. Would recommend if you are in the area and don't want to pay top dollar to stay on the Biltmore property.