Nobody likes to think about the bad guys getting into their home or business, but it's an unfortunate part of life...especially after Home Alone put the thought into so many people's minds. ;-) Mountain Alarm can't prevent the bad guys from stopping by, but they can certainly alert you (and anyone around) if they do. I use them at a few of my commercial facilities and have found them to be very effective. Luckily for me, the only alarms we have received so far have been user error (power outage, someone not disabling the alarm in time, etc). I've received the proper phone calls when those alarms go off and the staff have always been great to work with. The hardware is simple and easy to use, and the phone app makes it super easy to disable an alarm before I walk into a building, which is helpful when I have my arms full and don't want to fumble with the keypad. In this wild world, I'm glad we have Mountain Alarm to keep us just a little bit safer. read more

I have had a great experience with MountainAlarm and highly recommend them. I am grateful for their responsiveness to my questions and installation professionalism and efficiency. I also found their prices to be reasonable. I highly recommend Mountain Alarm. read more

I have been with this alarm company through 3 different owner's. I've had no reason to complain & highly recommended this company to family & friend's. The system has been pretty flawless. A few minor issues but, nothing of a serious nature. Now I have an issue with my camera's not working. I called for a check on my camera's. I booked tech appointment to check my camera's not operating. It took over 2 weeks to get a tech out to let me know they weren't working. Tech indicated it must be the DVR. I called CS they were looking for a replacement DVR. Today six weeks later they are still looking!! Conversation is sounding like I need an entirely new camera system. My working camera's are only good until the DVR quits working. There appears to be no replacement or fixes for an older set up. Buy a new system is what our conversation is sounding like. I am pretty sure I'm not the only customer originally with Total Protection with DVR & monitor that that will eventually have to have work. Do not get me wrong what I had was flawless never a repair on either DVR, monitor or camera's. Now I need a whole new system?? Words cannot express how frustrated I am. Peggy M read more

We have used Mountain Alarm for years -- they make using them easy, and they are very responsive to calls . Plus their system is highly effective, and they make it easy to establish different users. read more

We have been a Mountain Alarm customer for 25 years. They have always responded promptly when an alarm has been received. On the few occasions we have required system service, they have been arrived when promised. Over the years I have dealt with same long time Mountain Alarm employees, to me, a sign of a well managed company. read more

We have used Mountain Alarm since the 80's when we got our first AT&T system. They have provided us outstanding service through the years, both in monitoring and in technical - keeping our AT&T system going even when parts became scarce. We've since upgraded our system and couldn't be happier. We especially like that when there's an alarm they notify people on our call list, as well as any proper agency as needed. They have been very easy to work with, always courteous and pleasant. We highly recommend them! read more

I never take the time to do bad reviews but have to on this one! I hired Mountain Alarm to install my system at my home and office. The installer showed up to my office and started drilling holes in the walls and installing equipment. Then he asked for my wireless internet passwords so he could connect to it. I said we do not have wireless internet for purposes of safety for our clients data. I said, you mean to tell me that this system only works off of Wi-Fi? He said there were different options but the sales rep should have certainly addressed this with you. He said I don't understand why the sales people can't come out to the location and see the client. This would have never happened. This happened on the 23rd of December. It is now the 9th of January and the installer still has not came back to my office. I have not heard from anyone for a solution on how to make my system work. Never once has anyone addressed with me why I don't have any camera's. I ordered and paid for them. Holy Cow! This has been such a bad experience. Not surprisingly, I've experienced the same service on my home install. We kept getting false alarms I called and asked for management and left a voice mail. Then the manager Blair calls me back leaving a voice mail on my cell saying he was sending the installer out to my house. The installer showed up and said he fixed. No he did not. We are still getting the same false alarms and we cant even trust setting our alarm and leaving for fear the police will be calling us for false alarms. This is such a joke I do not recommend these folks to anyone and have very little confidence they will make this right. The End! read more