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    Rich Olsen Electric Services

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - Rich Olsen Electric Services

    Electric inspection

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    1 year ago

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    Car Charging Pros

    Car Charging Pros

    4.7
    (58 reviews)

    Definitely Not "Pros"…read more I recently hired Car Charging Pros to install a car charger and, unfortunately, my experience has been quite disappointing. After waiting for five months , I was informed that they would be refunding my pre-payment due to issues with obtaining the necessary permits from my association. Despite my repeated attempts to offer assistance with the permit process, their responses were slow, and there seemed to be a distinct lack of ownership over the project from their side. Throughout this process, I encountered multiple excuses regarding permit challenges, but it felt as though they were merely delaying rather than actively working toward a solution. When I finally proposed to handle the permits myself, the situation changed abruptly, and I was told they no longer had an electrician available in my area to complete the installation. Though they have refunded my payment and provided the electrical documentation, the experience has left me feeling frustrated and upset. I've lost five months of my time and now have to start over with another contractor to begin the permitting process anew. I cannot recommend Car Charging pros based on my experience. The lack of communication and project ownership was disappointing.

    Stay away from this company unless you need the most plain vanilla install possible. I am not a…read morelicensed electrician, nor an electrical engineer but I have worked in the film industry, on set, as a Best Boy Electrician and also have three years of college physics under my belt, so my experience and opinion are based on a reasonable understanding of commercial and household electrical circuitry. My extremely unsatisfactory experience with Car Charging Pros was as follows: Last July I contacted Car Charging Pros about installing an EV charger in the garage of our condominium building. At their request I send pictures and a video of the electrical infrastructure in the garage including breaker boxes, sub boxes and meters as it seemed that that was the most logical place for the installation to be accomplished from. Upon inspection of the pictures Car Charging Pros electrical engineer insisted that the tie-in to our system be done from the Breaker Panel in the utility closet of our condo unit itself, even though that exists a floor above the garage and is situated on a foot thick cement slab and is hundreds of feet away from the charger installation spot. New pictures and video were sent. This process of going back and forth between Car Charging Pros sales representative and their Electrical Engineer took an entire month. Then finally two weeks later Car Charging Pros sent out an electrician who deduced in about a minute that the proper way to do the install was to tie into our meter which is 15 feet from the charger install spot, as I had originally suggested. He also concurred that trying to tie into the breaker box upstairs was a fool's errand. He stated that he would contact Rocky Mountain Power to get permission to do the tie-in and place a sub box below the meter. At that time, I asked him why he did not want to place the sub box to the left of the meter 24 inches away where there was plenty of room to mount it. He stated that that was where he wanted to place it because it was closer. Ultimately, Rocky Mountain Power rejected his plan as the Sub Box would not have enough clearance around it. At that time, I was informed by the Car Charging Pros office that it would now be incumbent upon me to contact Rocky Mountain Power myself and figure out an alternative. Needless to say, after two months of this run around I hired an independent local contractor who accomplished the entire job in ten days. The installation was done as I had originally suggested to the Car Charging Pros office and the sub box was placed with Rocky Mountain Power's permission, as I had suggested to the Car Charging Pros electrician, 24 inches to the left of the meter. When I contacted the Sales Representative for Car Charging Pros, their Office Manager, and the owners of the company I heard back nothing from them, crickets. Needless to say, this seems to be their M.O. I found Car Charging Pros to be extremely slow in responding to my needs as a customer and when my job became a little bit complicated, they chose to abandon it and throw the problem back into my lap. The only thing I ever received back from them was a bill for their incompetent electrician's site visit. So do yourself a favor and find a local licensed electrician to do your install and stay as far away from these jokers as you can.

    Rich Olsen Electric Services - electricians - Updated August 2026

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