Though it took awhile to get them to my residence, I contracted with Holm Electric in Incline to…read moreinstall A/V equipment *TVs, Sonos system, a Ruckus Wi-Fi network, lutron lights, etc. The work was simply exceptional. They have subject matter experts in networks, audio, video, lighting, etc. Three folks came and in a couple hours everything was done. Great work ethic, knowledgeable, efficient, professional. Though it was more than I wanted to pay (it always is), it was well worth it. Richard, Jeremy, Elisa, Jason Kennedy...every person I dealt with was a rock star. And I'm just not used to that.

The work they did wiring our home remodel was not well done, as fixtures were misplaced unevenly on…read morethe ceiling and had to be relocated, and the unsupervised young electricians often did not seem to know what they were doing, redoing other things because they did not follow directions given in my presence, and charging us by the hour. Two three-way light switches were mis-wired and there were a number of similar very basic mistakes. They also refused to balance the six ceiling fans that they installed. Although they initially came and fixed their other mistakes as we discovered them, when we discovered additional latent problems, they did not call back and we had to follow-up ourselves repeatedly. At that point, I did not leave a bad review because it was merely an annoyance. When one of the 24 $100 (!) permanent LED can ceiling lights recently went out well within its warranty period, they, as its seller (after not calling back as promised) finally said they would not fix it and I needed to contact the light manufacturer and fix it myself rather than them repairing it as an installed permanent fixture under its product warranty. I finally had to ascertain for myself on a ladder (it was on a vaulted ceiling) that the problem actually was in their wiring rather than the light fixture, and when I called a second time to explain that it was their wiring at fault, she said curtly, "we cannot help you at that address." One may ask what is the point of paying well over $40,000 to hire a professional electrician to wire your home if they will not stand behind their work and repair what they mess up with courtesy? I just hope it does not cause a fire before I can find someone else in to fix it.

We used Liberty Bell smart home to upgrade our home wifi. They installed additional equipment and…read moreeero extenders. After the system constantly cut out, they finally came out and saw that none of the eero extenders were actually connected. That helped, but the system continued to drop and reboot. Liberty kept telling me it wasn't their equipment, that it was the cable company. Finally, when I couldn't get the Liberty system to reboot, but the old suddenlink/optimum system was running, I reached out again to ask them to address their equipment failures, explaining that it wasn't the cable company's equipment. I left text, email and phone messages, and they never even returned my pleas for help. I finally hired Alpine Technical to come out and they quickly resolved the competing routers and IP addresses and left me with a running system in just an hour of their time. In my opinion, Liberty doesn't listen to customer experience and doesn't offer customer service. Their techs did not know how to set up the system they put in here and left me with a year's worth of headaches. I strongly discourage using them for anything except window blinds.

Great service. OB was a great tech and spent time making sure all systems were working properly!!read more

We used Blue Security to install 2 outdoor Nest Cams. Mike is the owner and he was very efficient…read moreand responsive throughout the process. He came over to survey our home to generate a quote. Then was available on our schedule to do the installation. He did a good job of informing us of his arrival time. He responded to emails quickly. His quote was accurate and the work was perfect. We purchased the Nest Cams through Blue Security, the price was no different than a Big Box store or Amazon. I would recommend Mike and Blue Security.

From the owner: Mike Haanpaa, lead Troubleshooter and Security Engineer for Blue Security offers over 30 years of…read moreexperience in electronics and security. Mike first started working in the industry when he needed to make a little extra income for his upcoming wedding. Being able to solve unique problems and help people kept Mike in the industry until he eventually started Blue Security. [His marriage of 30+ years has also enjoyed the benefits of having an expert Troubleshooter!]

Nexus helped to install Control4 home entertainment system throughout our home in Lake Tahoe…read more Knowledgeable, professional and responsive. We have four TV's, wifi throughout out the house, 6 outdoor cameras, Control4 doorbell with video, and music that we can control with our iPhones in 8 different rooms/zones. We highly recommend Nexus Electric for your home entertain systems.

Unresponsive. They wired my home and i need some upgrades. Said they are too busy and I've been…read morewaiting 6 months. Said they are basically out of business. Avoid at all costs.

DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

Unresponsive and rude when they get back to you. Never completed work and over billed.read more

this company used to be top-notch. Unfortunately, they have changed their phone system to scree…read morecalls and no longer work on Fridays. I them very difficult to get in touch with now.

Scott was amazing from the beginning consultation. He was very thorough when installing our new…read moresecurity system with the camera installation, to the panel especially the z-wave thermostat. Everything was integrated and the clarity coming from the eufy cameras is super sharp! Highly recommend going with Scott for your home security needs.

We switched from ADT and couldn't be happier; better communication and faster service. Price was…read moregreat and the doorbell camera quality is excellent.

I have used Nu Systems since 1989 They are a very…read moreprofessional and accommodating company with fantastic personnel that are very knowledgeable I couldn't be more pleased with their products and their service I would like to thank Renee , Ashley,Eddie , as well as virtually all of their employees for always taking such good care of my security needs I highly recommend Nu Systems without reservation ! S Meyer, Stateline

security cams using their recommended software 'Turing' has…read moreonly been a pain Came out and installed Battery BACKUP: GUESS WHAT? THERE IS NO BATTERY BACK UP PAID THOUSAND$ THEIR website has a Security issue.

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

This is a new company that recently purchased a well know and long-standing Reno alarm company. I…read morewas a customer of the former company for over 16 years and never had anything but great things to say about them. Have referred them to many people and businesses. This new company is based out of state and just isn't a great fit for the community. There's no real connection to Nevada and the Reno-Sparks business community. Talking with many others, I've learned that a lot of people are leaving this company and working with other locally based alarm businesses. I recommend that you find someone truly local for your alarm needs.

The contacted me quick after I sent an inquiry online. Awesome work, friendly, professional. I will…read morebe sure to hire them again whenever I need network cable ran at my house again.

Excellent service!!!…read more The crew, Tristen and Anthony as well as their supervisor, arrived promptly and did the work per the contract. There was one window that posed a potential problem because it was blocked by a built-in immobile desk with shutters. The solution was to install the detector on the shutters. I also requested a fob, something not usually offered. They thought it was unavailable with my system, They did the research to find that they are available and Anthony left the job to obtain it. When he returned, the two of them connected the fob to the system. Beyond that, Tristen was patient explaining how the system worked. One of my questions was not easily answered regarding how to access a chart I had earlier seen on the home page. Tristen spent time researching and finding the answer. Throughout the time Tristen and Anthony were here they worked quietly, conscientiously and with consideration. Update: Recent heavy snow damaged the sensor for the outside garage door. They will be returning to replace the sensor as well as adding a panic alarm function to the fobs. I've also requested outside signs to let people know about the presence of the burglar alarm. They've ordered them and will install them when they get them. I heartily recommend Northern Nevada Low Voltage!!!