Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

Bill and his team are amazing! Very professional and responsive. We are so happy to have used their…read moreservices and highly recommend them!

We used Liberty Bell smart home to upgrade our home wifi. They installed additional equipment and…read moreeero extenders. After the system constantly cut out, they finally came out and saw that none of the eero extenders were actually connected. That helped, but the system continued to drop and reboot. Liberty kept telling me it wasn't their equipment, that it was the cable company. Finally, when I couldn't get the Liberty system to reboot, but the old suddenlink/optimum system was running, I reached out again to ask them to address their equipment failures, explaining that it wasn't the cable company's equipment. I left text, email and phone messages, and they never even returned my pleas for help. I finally hired Alpine Technical to come out and they quickly resolved the competing routers and IP addresses and left me with a running system in just an hour of their time. In my opinion, Liberty doesn't listen to customer experience and doesn't offer customer service. Their techs did not know how to set up the system they put in here and left me with a year's worth of headaches. I strongly discourage using them for anything except window blinds.

Great service. OB was a great tech and spent time making sure all systems were working properly!!read more

We are near a Mountain Fire alarm in Bitterbrush 2 in Incline Village that has been beeping for…read moreweeks. 24/7. We cal and call and they take all the information and do nothing. It just beeps and beeps all night long and we are several buildings away from it. Do not use this company.

Poor customer service and no response to continued requests fore service. System continually making…read morefaulty alarms and no response on correcting the issue after weeks of requests.

If you live in Tahoe and are concerned about bear break-ins, this is a wonderful company! This is a…read moresecond home and a bear (or two) broke into our cabin & made a terrible mess! We were told if they were successful the bears would be back. We received a recommendation for Dave's services, we called that day (a Sunday) and the protection was installed that afternoon.Wonderful customer service, reasonable price, and we haven't had a problem since, although other homes on our street have since been broken into. It's not the prettiest protection but the peace of mind is worth it!!

Customer focus LOST in move to Mountain Alarm from Burgarello! We had been customers for 11 years,…read morewith both companies, but not anymore. Don't let them rip you off! We received an automated phone message that their system was not talking to our alarm, so we no longer were being monitored. When we finally reached a real person, they said we needed to pay a significant amount for a service call to determine the problem, even though they did not know what caused the outage, after working fine for 11 years. We decided to change alarm monitoring companies, finding more service and less expense, and since Mountain Alarm has raised their rates 22% from 2019. Since we were required to pay in advance, we asked for reimbursement for the time their services were not provided due to the unknown technical issue, but they refused. We requested a call from the GM or Supervisor, but just heard back from the person who answers the phone, with a bullshit rationale for why they were keeping our money that they did not earn. We suggest that management needs to either be accessible or empower their employees to make customer service a priority. Don't get caught by excessive charges after you sign up for their alarm monitoring, Mountain Alarm is not the highly ethical Burgarello anymore!!

Communication breakdown! Zero stars. Oh how we miss…read moreBurgarello Alarm. Mountain Alarm purchased Burgarello Alarm. Here are some of the reasons we will be pulling our accounts (residential & business) with Mountain Alarm. Absolute communication breakdown with this company. Our home is not safe with them which defeats the purpose. 1. Provided me misinformation about the procedure to advise them when we travel and have house/pet sitters staying in our home. I explained we never had this inconvenient procedure. They said I couldn't let them know a week in advance (I do certain things before travel day). when we were departing, returning, house/pet sitters names & their passwords. "You have to call the day you depart, our system doesn't allow for this in advance" I asked, So if I have to leave for airport at 3:30am I am inconvenienced to call you then? I did end up calling them the day of departure for our June trip, gave them all pertinent information, then had to call them again the day we were returning. Ridiculous. 2. In July I call to let them know we are now taking a mini trip in July, they said they already had information, and gave me the dates we traveled the month before in June, turns out they put the wrong month for our June trip, they had put July! Good thing alarm didn't go off in June. I was then told I was given misinformation in June, I could not only tell them our travel dates etc in advance but could even tell them what hour our house/pet sitters will start and end. ‍ 3. A couple weeks ago our 9 hard wired smoke detectors were blaring in middle of night (they all go off simultaneously) I call Mountain Alarm, was told they have someone on call and they will call me, no call. I call again, they tell me a ticket was done, I said forget the ticket (service ticket) I needed help then & there, still no call from "on call person", I call again, they do find someone to call us, he was able to help us learn how to get alarms to go off by decompressing the detectors. 2 hours sleep that night. 4. When our alarm was blaring my husband and I tried to figure problem out prior to calling Mountain Alarm, they never called us to ask why alarm was going off, glad house wasn't on fire and we were not home, our pets were lucky too. 5. Today I get a call "just wanted to tell you I'm on my way". I don't have an appointment, no one told me they made appointment today or any day for that matter. No fault of guy headed our way, he's just told where to go. I couldn't do appointment today, had 2 other appointments back to back already. 6. Today I call our local Mountain Alarm office, I told her I was looking for the corporate office number, she transferred me to I believe Utah, but definitely not local, turns out the number was one of those recorded fake humans pretending to be human "press 1 if you're over 50, press 2 if under 50, them promo crap. I had to hang up, then.... 7. Today I call the call center/dispatch in Utah asking for the corporate office phone number, they don't know what it is, nor did her supervisor. How can you work for a company and not be given your corporate number? There were other problems prior to these mentioned, I don't do business with companies that think they work for the CIA and hide from their customers. You can't even get corporate number by Googling. They lost our business. I can not recommend this alarm company, what an unorganized business that fails in communication. Going elsewhere. After I wrote the review above, the local office said they had the corporate number, I called it, it was the "main office" in Utah. First she said they were not the corporate office but takes calls for corporate, then later in conversation she said they were the corporate office, I asked why the confusion, no explanation, I asked if the president works in her building, her first answer was no, then I'm not sure, then oh he does but he chooses if he works there or from home. Dear lord, these people are confused they don't even know if they are corporate or not or where the president works. She went to transfer me to a Chris who takes calls for corporate (funny I thought they were corporate) she put me on hold for 26 minutes, came back to say sorry for the long hold Chris is at lunch. So it took her 26 minutes to figure that out? Update: our local GM called me, not corporate because they are essentially off limits to customers, but the local GM was a good listener, said he appreciated learning what's been happening. I learned even though Mountain Alarm is based out of Utah they use a third party call center. This is a major problem and makes sense why there's such a communication breakdown and disregard for their mistakes. I still can't continue business with them at this time but hope they can get things right in the future because we have a local office in Sparks and I like to see local businesses succeed.

Matt has done several jobs for me over the past few years. To find a contractor that answers their…read morephone & returns your call, or texts you back is priceless. Matt is a super nice person, he is very knowledgable and honest. If you need a job done right, call Matt!!

What a really nice experience. Matt quoted me for a TV and an installation over the phone. Not only…read moredid he show up on time as promised the quality of the work was fantastic. He definitely knows what he's doing. I would highly recommend him for TV and media type installations in the Tahoe area.

This morning, I had trouble with my ADT pulse application that allows me to control my ADT alarm…read moresystem, including all of my cameras and motion sensors, I got an " offline " error message. I called ADT and the first representative had me do a few procedures, but they weren't successful so she transferred me over to their tech person. A lovely young woman named Heather. took over an and the total time on the phone was an hour and a half to diagnose and fix the problem. Thankfully, I had a problem several months ago and they sent me a box with the new Netgear communication equipment and told me if I had the problem again to change these two things out, 2 Netgear units that plugged in to the electrical outlet and another two cables that went to the gateway system for ADT pulse. my AT&T router is in my office behind a desk and the file cabinet not eadily accessible, and my ADT gateway router was in another room. Trying to diagnose the situation I had to run back back-and-forth between rooms, plugging and unplugging things and quite frankly I will admit I was frustrated and tired . I know I wasn't an easy customer, but Heather was amazing, I kept apologizing because I couldn't hear her well there seem to be a delay between our conversations when I would say something it took a while for her to respond and that was frustrating until I realized I needed to give her more time because of the delay. During the entire process, I will admit I was anxious and impatient because I had an appointment and I wasn't sure if we were ever going to get this thing fixed. Thankfully, with her expertise and patient guidance we were able to fix the problem. I apologized to her for being a difficult customer and she said that's not a problem. We're here to serve and I understand. I hope someone in HR or higher up department. sees this review and makes a notation to her employee file. Her degree of professionalism knowledge and patience was greatly appreciated and I'm back in operation again. Thank you, ADT for your continued excellent customer service.

This review serves as a formal public complaint regarding my experience with ADT and its billing…read morepractices. I was charged for services and/or fees that I did not authorize and that appear inconsistent with my agreement. Despite multiple attempts to resolve the matter through customer service, I have not received a clear explanation, proper investigation, or satisfactory resolution. The responses provided were inconsistent and failed to address the specific billing discrepancies raised. As a consumer, I expect transparency, accurate billing, and good-faith efforts to correct potential errors. Instead, I experienced significant difficulty obtaining accountability or meaningful assistance. Unauthorized or unexplained charges raise serious concerns regarding billing oversight and consumer protection compliance. Unless this matter is promptly reviewed and corrected, I am prepared to pursue further action, including formal complaints with consumer protection agencies and regulatory authorities. I strongly encourage prospective customers to carefully review all contractual terms and closely monitor billing statements when dealing with ADT.