We rented the UTV for the day, and we were highly pleased. Joe and Tiana very nice and easy to…read morework with. The UTV was clean, well maintained, and best of all it has heat and AC. When we come back, we will definitely rent from them again! 10/10 highly recommend!

Amazing experience. All of our questions were answered, as well as guidance on which vehicle would…read moreoptimize our experience, prior to booking. They even had us "sit" in the vehicle we thought we wanted to rent, only to find out it wasn't well suited for what we wanted to do. We were given free choice, but provided with helpful guidance to optimize our experience! The staff was extremely helpful. The vehicle was in excellent working order, and we felt well equipped to have the best experience before leaving the facility. We did the 8 hour rental, and were able to do Cade's Cove, as well as Clingman's Dome without feeling rushed. All around great experience. Definitely appreciated the First Responder Discount! Would rent from here again!

Took my 3 sons here to do this for the very first time. OMG!!! We had the most amazing,…read moreadrenaline-boosting time! Make sure you rent one that has the Bluetooth stereo system. There is nothing better than ripping through the mud while listening to wild music. It was amazing!! 100% worth every penny!! You will receive an introductory talk about the rules and how to drive the units properly. You can purchase ponchos to help keep you dry and bandannas to keep your mouth and nose clear. Halfway through your journey, you stop on a hill to admire the beautiful land before you. I would love to do this again! Bring your camera~!

We rented an off-road vehicle from Offroad Gatlinburg yesterday expecting an actual off-road…read moreexperience. Based on their advertising, website, and what we were told when booking, we believed we'd be taking the vehicle onto mountain trails and participating in genuine off-roading. Unfortunately, that was not the case. When we arrived, the employee at the front desk immediately informed us that we needed proof of auto insurance and a credit card. While that's completely understandable, none of this was communicated to us beforehand, so we had to spend time digging through our phones and paperwork to find the information. When I explained that this requirement was not included in the information we received, he argued with me rather than simply acknowledging the oversight. Throughout the entire interaction, he acted as though we were inconveniencing him. The biggest disappointment came when we asked about the trails. We were told that we could not actually take the vehicle off-road and had to remain on public roads unless we paid extra for a guided tour. This was completely different from what we understood when booking. As locals, we drive these mountain roads regularly and can enjoy those views anytime in our own vehicle. The whole reason we rented an "off-road" vehicle was to experience off-roading. Once the employee learned that we weren't tourists, his attitude became even worse. He seemed annoyed that we were asking questions. The drive itself was beautiful because the Smoky Mountains are beautiful, but there was nothing about the experience that justified renting a specialty off-road vehicle. We could have seen the exact same sights from our personal car. To make matters worse, when we returned the vehicle and asked if there was anything else we needed to do before leaving, we were then told that we were responsible for refilling the gas tank. Again, this had never been mentioned beforehand. In fact, we were told when booking that gas was included in the rental cost. Overall, the vehicle was fine and the scenery was great, but the communication, professionalism, and customer service were extremely disappointing. If you're looking for a true off-road experience, make sure you fully understand what is and isn't included before booking. Based on our experience, I would recommend looking into other companies first.

Fantastic experience from start to finish! The boat, tube, and Wave Runner were all first-rate, and…read morethe staff, Eric, Hayden and Ainsley, was outstanding. They were friendly, knowledgeable, and always willing to help, making the entire experience enjoyable and stress-free. We will absolutely rent from them again. PS, we are from Sevierville, not California. VPN added that location.

The entire process of renting, instruction, & boat availability are top notch. Family run business…read morewith personal touches. Definitely recommend this business for a great day on the water. Amazing time.

We really enjoyed riding the slingshot rental. The owners were present and very friendly. They even…read morereached out to us prior to our rental to make sure we were ok with a manual as it was the only available one at the time we requested and offered other times if we wanted an automatic instead. We would highly recommend.

My wife and I have been together for 24 years. In that time we've gone horseback riding 3 times,…read moretwo of which have been here in Pigeon Forge. Our most recent excursion @ Goldrush Stables and the other @ Big Rock Dude Ranch. Naturally, I can't help making comparisons between the two. Simply put, after this experience we've come to the conclusion we really don't like riding horses, even though we love them! It's just not for us, but we are so glad for all the opportunities. . [ THE RIDE ] We arrived 15 minutes early as requested by the stables to sign waivers and prep for the ride. Our trail guides were saddling several horses as we watched from outside the fence. Once ready, we were summoned to the mounting platform, which makes it much easier for beginners like us. Because COVID-19 has given me a little extra girth, I was given one of the larger horses named Blondie, while my wife rode Fanny. It was Blondie's first ride in weeks (they tend to rest their horses for long periods), so she proved to be rather eager on the trail. Fanny, as my wife soon discovered, doesn't like to get her feet wet. Once all the riders were mounted & instructed, we walked across a wooden bridge to a field and began our ride. Normally the ride would begin by walking the horses through the creek, but rain from the night before had water levels up, so we bypassed it via the bridge. We also bypassed another creek walk further down the trail, which was disappointing since it was one of the main reasons we chose this stable over Big Rock. It was one of the best selling points. We then arrived at a smaller, more narrow creek crossing that both Blondie and Fanny decided to jump, startling both me & my wife. Immediately after the creek the terrain goes uphill, which my horse decided to run. She headed straight into some low-lying branches, almost knocking me off. Her eagerness caused her to not listen very well when pulling back on her reigns and my inexperience handling her didn't help. My wife's horse ran her knee into a tree just after jumping the small creek, so clearly we were having a few issues! LOL Our guides yelled out after my wife's accident "steer your horses", but even after 3-minutes of instruction it's hard to do that properly when the horse seems to have other plans. At this point the trail follows a path into the woods and up and down a fairly good-sized hill. On a dry day I think this would have been a very pleasant ride, but because the trail was muddy, my particular horse kept sliding... BADLY, like something you'd see in a cartoon! It was very nerve racking and made it difficult to relax and enjoy the experience. In truth, I felt sorry for my horse. She was seriously soaked in sweat by mid ride and seemed to walk under every low branch along the way! I believe she was intentionally trying to get me off her back, fo'realz... hahaha! Poor thing. My wife remained frazzled most of the ride as she wrestled with her own fears of not feeling in control. At midpoint the trail loops back into itself and we follow the same path back to the beginning. . [ THE VERDICT ] We learned something about ourselves that I suppose we've always known. Some of the experiences we've had were greatly enhanced because of the joy we felt showing our children how to live life. We did so many things in the name of giving them great memories and now we must reprogram to pursue our own like as a couple, not just as parents. We thought we would enjoy the more open fields & smaller slopes @ Goldrush versus the mountainous trail @ Big Rock, and probably would have if not for the muddy conditions. That being said, the ride time was far shorter and there is little else to do here. Overall we felt like Big Rock was the better value. So why 4 stars you ask? Well, for one I believe most of our dislikes for this ride were either OPERATOR ERROR or just conditions that couldn't be helped. It's just the luck of the draw when dealing with nature. Secondly, I think despite the shortness of the trail, it is perfect for beginners and families with children old enough to ride on their own. [ NOTE TO OWNERS ] I would like to suggest regularly trimming low lying branches along the trail, adding colorful signage reminding riders to watch their knees in at least TWO critical areas and/or add a guide rail to deter the horses from walking so close. Most of us city folk just don't know how to handle a horse!!! Also, since the trail is short and most people these days love photo opportunities, why not build a second mounting/dismounting platform at the top of the hill where riders can have a chance to pause & take pics on or beside their horses. I personally think this would go a long way in improving the experience. TIP WHEN PLANNING A VISIT: Currently they do not allow doubles, so smaller children or kids fearful of riding alone cannot ride (unlike Big Rock which allows small children to ride with parents). ENJOY 2020 / 71

This place was great! We wanted to do something different in this vacation and horse back riding…read morewas something we never have done before! It was cool to get to go up hills and see the beautiful views from riding the horses! I rode rebel and he was great! He wanted to lead the whole time but we stayed in the second spot. Highly recommend trying this place out!

I really wish I could give this business more stars. They so deserve it. This was my first time…read moreriding a horse. And the ladies in the office explained everything in detail, the gentleman that worked to find the right horse to fit our needs. Matt was our trail guide and he was so knowledgeable and always making sure everyone on our trail ride was safe. We will definitely be returning next year when we come back!! Thank you folks a million times over.

Great easy family trail ride. Took our 2 kids (10 and 6) and the 1hr ride was perfect for them…read more Every employee was incredibly nice and seemed to really enjoy their jobs. Can't say enough good things about our guide Danni- she was so nice and took great care of our group. Other reviews have mentioned the lack of views - but this spot is so easy to access and there are some nice views!

Visiting from CA and we wanted to go horseback riding. This place was amazing. The views and…read moreterrain were absolutely beautiful. Candie was our guide and she was great. Definitely would recommend and will come back again. Thank you for a wonderful time

Extremely Frustrating Experience - Please Fix Your Address Info…read more We had a really disappointing experience with Sugarlands Riding Stables due to serious issues with their address and lack of communication. We originally mapped "Sugarlands Riding Stables" on Apple Maps -- it led us to the wrong location (see attached image). So we tried the address listed on their actual website (1409 Parkway, Gatlinburg, TN -- sugarlandsstables.com), typed it into both Apple and Google Maps -- and again were taken to another incorrect location, this time to a random candle shop downtown (see image of 1409 parkway mapped). Our friends in another car finally found the correct spot only because they physically clicked the address link in Google, which took them to the right location. Turns out the stables are actually located off Newfound Gap Road, near the Two Mile Lead Concession Horse Trailhead ( see image on Google maps)-- not downtown, and nowhere near any of the addresses they list. When we arrived, we were told they couldn't take us because the second car was 20 minutes late -- even though we had booked online a month in advance and had no way of getting accurate directions. I had also tried calling multiple times over several days, and no one ever answered. When we got there, the staff even admitted that many people are getting mapped to the wrong location but offered no real solution -- just that "you have to click the link" instead of typing the address in. How are people supposed to know that? Especially when the website sugarlandsstables.com is the one giving the wrong address? The owner responded to our review saying we must have looked at the old contractor's website -- but we absolutely didn't. We looked at the correct, working website (again: sugarlandsstables.com), which clearly lists the incorrect 1409 Parkway address. The old stables aren't even in operation anymore, so not sure why that was suggested. If you know this is a repeated issue, why not: * Update the address on your actual website * Add a clear note with real directions * Mention landmarks like the cemetery or the trailhead * Add a Google Pin that clearly marks "Sugarlands Riding Stables" at the right location * Set up a working phone line or at least a live chat They claimed their phones were down from storms, but if you're running a business, there should be a backup -- like a cell phone or an auto-reply that helps people. There's clearly WiFi because they process online bookings, so the excuse doesn't cut it. They did refund us, but then said the booking company is based in Florida and they don't really have a connection with them -- and they couldn't give us a phone number or contact to follow up. Also, the confirmation email had no address at all, so there was nothing helpful to go off of if you didn't already know exactly where to go. The worst part? Their attitude. Their responses to reviews are so defensive, blaming customers rather than just being understanding or proactive. It's really unprofessional. If you know people are regularly being misdirected to downtown Gatlinburg, just fix it. Don't accuse the customer. TL;DR: We lost out on a paid booking because of mapping issues, no communication, and a lack of transparency. They gave a refund, but the way they handled it -- and how they treat customers -- left a really bad taste in our mouth. A simple website fix and better attitude could go a long way.