This was a great way to see the mountains! We had so much fun! Staff was amazing and answered all…read morethe questions we had!!

Great experience! Clean vehicles! New! Great service! Friendly! Efficient! Military friendly!read more

Absolutely terrible. The wheel of the utv my family was in broke maybe 30 minutes into the drive…read more We were stranded for over an hour waiting for someone to at least pick up the car or take us back to our cars. Once we made our way back the lady at the desk was rude and did not understand why someone may want a refund after that situation. it was a terrible version of what that experience should have been with not only the UTV breaking but how it was handled by the staff. Not only was it one UTV that was stranded but since there was a large group going so there were six other people with us. The behavior of the staff about the breaking and the family staying together was absolutely insane and should have happened.

Rental started good. Group of 10, 2 4 seaters and 1 2 seater, 2 teachers in the group so we were…read moreoffered a free extra hour on a 2 hour rental for a total of 3, sounds good right. About an hour into the ride my son heard a pop so we pull over to a siding in the mountains to see if we could check where the noise came from. After about 1/2 hour we discovered the rear drivers axel nut sheared off anf the tire was coming off. After trying to contact Smokey Rental which took some time they told my son they will bring a different UTV. It too an hour for them to get to us. We had plans after this ride so my son was offered a full refund and we were offer nothing. We asked for a 1/2 refund and was refused because the owner said we should have left my son, daughter-in-law and 2 grandkids stranded on the mountain and continued our ride (not going to happen). Then we were offered an extra hour even after we explained we had other plans. So after being stranded for 1 and 1/2 hours on a 3 hour ride the non-caring owner trough in our face the contract for no early returns when we actually got back on time. The early return was because of the extra hour offered at the breakdown site. Not a good business practice, we will never recommend Smokey Mountain Rental with the experience and the way we were treated by the owner.

Excellent crew-we had Jay and Leo as our guides! Relatively active 50+ and my 19 year old son on…read morevacation. I've never four wheeled and it was treacherous but I made it fine. Not sure I'd bring very inexperienced drivers with the mountain cliffs. They have a shop at the check-in for gear and drinks. Pro tip: remember how you got there as your WiFi may not pick up for directions back. Highly recommend this crew!

This place is very unorganized. Our reservation was at 2pm and we got there early at 12:30. We…read moreasked if we would be able to go with the group at 1pm, before us, they said no. The 1pm group didnt end up going on their adventure until about 1h 20 min AFTER their appointment time and you have to be there about a half hour before to check in. The porti-potties are disgusting. You will have no service, so load your phone with games that you can use offline. They do have wifi but its not stable. We left at 2:20 pm instead of 2pm though we had our gear etc before 2pm. It was rainy and muddy. Heres some advice.... if you have never rode a quad, DON'T go. There was a lady that had no idea what she was doing and kept getting stuck, went off the trail and couldn't make it up the hill because she didn't give it enough gas. She she single handedly slowed everyone else down. We had a group of 9 people. There is a guide in the front and back. We got to the top at 3:07 and left at 3:15pm. We ended up getting in at 3:55. Make sure you know there is NO refunds no matter what. Make sure that you wear clothes that can get dirty, it was raining when we went and my daughter was in front of me and some parts are hard to get traction so you gotta move side to side which slings up mud.

Loved the detailed maps of where to go and what type of scenery you'd experience! The vehicle was…read moreclean and comfy, we felt safe, and even saw a black bear on our route! We'd rent again if we return to the area.

It was easy to book, the customer service was really good. They have trials already typed out for…read moreyou on paper if you ask. This was the perfect way of seeing the Smoky mountains!

We rented an off-road vehicle from Offroad Gatlinburg yesterday expecting an actual off-road…read moreexperience. Based on their advertising, website, and what we were told when booking, we believed we'd be taking the vehicle onto mountain trails and participating in genuine off-roading. Unfortunately, that was not the case. When we arrived, the employee at the front desk immediately informed us that we needed proof of auto insurance and a credit card. While that's completely understandable, none of this was communicated to us beforehand, so we had to spend time digging through our phones and paperwork to find the information. When I explained that this requirement was not included in the information we received, he argued with me rather than simply acknowledging the oversight. Throughout the entire interaction, he acted as though we were inconveniencing him. The biggest disappointment came when we asked about the trails. We were told that we could not actually take the vehicle off-road and had to remain on public roads unless we paid extra for a guided tour. This was completely different from what we understood when booking. As locals, we drive these mountain roads regularly and can enjoy those views anytime in our own vehicle. The whole reason we rented an "off-road" vehicle was to experience off-roading. Once the employee learned that we weren't tourists, his attitude became even worse. He seemed annoyed that we were asking questions. The drive itself was beautiful because the Smoky Mountains are beautiful, but there was nothing about the experience that justified renting a specialty off-road vehicle. We could have seen the exact same sights from our personal car. To make matters worse, when we returned the vehicle and asked if there was anything else we needed to do before leaving, we were then told that we were responsible for refilling the gas tank. Again, this had never been mentioned beforehand. In fact, we were told when booking that gas was included in the rental cost. Overall, the vehicle was fine and the scenery was great, but the communication, professionalism, and customer service were extremely disappointing. If you're looking for a true off-road experience, make sure you fully understand what is and isn't included before booking. Based on our experience, I would recommend looking into other companies first.

We had a great time. The view from the top was amazing! Our honda that we rented was able to climb…read moreup and down the hills great!

Called Christmas Eve and was able to rent a Razor for Christmas Day. Great customer care even on…read moreChristmas Day. Highly recommended!!!

The guy is Nuts not trustworthy he says one thing and then changes his location to meet up with himread more

The guy running the place is awesome! We rented one for two hours but he let us know if we were…read more30-45 minutes late it's no problem. There's no down payment. Basically if you break it you buy it type of concept. Our kids had a ton of fun and we got to really have a great experience. Highly recommend!

We rented a UTV for a sightseeing trip through the Smokies and were given what appeared to be one…read moreof the oldest vehicles imaginable. The check engine light was illuminated during our rental, the machine was burning oil, and it certainly did not reflect the image portrayed online. The mechanical condition of the vehicle was concerning throughout our rental. In addition to the check engine light and burning oil, we had significant difficulty shifting gears and at times could barely get the UTV into gear. By the end of our trip, we were genuinely concerned about whether we would make it back to the rental location without experiencing a breakdown. The pickup location was a rundown motel property, which was unexpected and concerning. The overall operation felt disorganized, and communication with staff was difficult. We planned to discuss our concerns when we returned the UTV. However, despite returning it during posted business hours, the office was locked and the lights were off, leaving us with no opportunity to speak with staff about the vehicle's condition. When you're driving mountain roads with your family, the last thing you want is to wonder whether the vehicle is mechanically sound. We paid premium prices and received a vehicle that felt far from premium. There are many rental companies in the area, and based on our experience, I would look elsewhere.

Amazing experience. All of our questions were answered, as well as guidance on which vehicle would…read moreoptimize our experience, prior to booking. They even had us "sit" in the vehicle we thought we wanted to rent, only to find out it wasn't well suited for what we wanted to do. We were given free choice, but provided with helpful guidance to optimize our experience! The staff was extremely helpful. The vehicle was in excellent working order, and we felt well equipped to have the best experience before leaving the facility. We did the 8 hour rental, and were able to do Cade's Cove, as well as Clingman's Dome without feeling rushed. All around great experience. Definitely appreciated the First Responder Discount! Would rent from here again!