Had a tech show up not approved by our property management company after another company had…read morealready come to take a look at our refrigerator and ordered a part that needed replaced. This tech tells us that something else is wrong and the whole fridge needs to be replaced. We told him that it needs to be run through the property management company first before that's approved and the tech said he'd call them. We talked with our property manager later that day and he never received a call. This morning I get a call from Small Town Appliance saying that they need to talk to us about getting a new fridge. I went back and forth with the guy on the phone saying that it's already been taken care of and we've got it figured out but he kept pushing saying that they're the company the property manager always goes with. This company seems shady and pushy and just looking to make a quick buck. If you're gonna go with them it might be best to get a second opinion before they try and sell you a brand new appliance.

I had Patrick come out and work on my oven. He was always extremely punctual and polite. He also…read morewalked me through what was wrong and why fixed were necessary as well as showing me the damaged parts and how it should look. I will be using them again in the future (really hope my stuff doesn't break but it makes me happy to know these folks are around)

Absolutely the BEST customer service in town! Amazing…read morepricing and the desire to assist what's best for their customers..Treating us like family

I suffer from allergies and eczema and I had the worst time using the new "bagless wonders" because…read morewhen I'd empty the canister the dust would fly out again and cause flare-ups. I came to Griggs for help and I have been so pleased. Adam and Sarah were so knowledgeable and since I've switched to the Riccar pet vacuum I've had no trouble with allergic reactions or eczema flares. The bag seals once you remove it and the filters really make a difference. They actually care about you and your health which is so refreshing. I simply can't recommend them enough. Thank you!

When we first moved to the East side of town, we discovered this fantastic vacuum cleaner business,…read moreyou feel welcome as soon as you walk through the door, the owners exhibit an old fashioned small town welcome. The service and their products are top notch, and THEY CAN FIX STUFF! They service what they sell, unheard of nowadays. We hope that they will always be there, a true asset to the neighborhood.

Great service. Took my Oreck vacuum in for tune-up. Vacuum serviced on time and runs like a top…read more Will return for any future vacuum needs.

Prompt and professional. Honest staff/owners. We wish that we could've found you all sooner as you…read morewould've saved us thousands of $. Thank you all. Arlene's Beans in Monument

I am hosting a pizza party for our daughter's wedding. I have commercial ovens on our back porch…read more When I made a reservation 10 days ago, I informed the company of both items. Today, with 8 days to go before the party, they sent a text saying they are not currently servicing residential customers. 8 days before! I called them and said I'd pay a premium...they said "sorry for the inconvenience." No suggestions, no recommendations, but no service. I hope this is helpful to save someone from pain/anguish in the future.

They are the best, great customer service, equipment always the top. Love these guys, highly…read morerecommend. Better than the others

Bills equipment is the go to for rental. Best price and service. If something not right they will…read moremake it right.

Wolf is wonderful. He knows his stuff, is honest, and does great work. VERY reasonably priced…read more He fixed our dryer, and now it works wonderfully. I'm super glad to have found him.

This place was great. A mom and pop place to get used appliances. The older gentleman have us a…read moregreat deal on a washer/dryer set. It was the easiest purchase I've ever made. Just walked in, picked what we wanted, got an excellent price (and a year warranty), paid cash, and walked out with them delivering it the next day. They delivered on time. The guy who came was a bit annoyed to be asked to prove the machines worked, but it was great to not have to do it ourselves. Definitely a great place to go if you don't have the money for new appliances you need.

I spent two days working on a "ten minute" plumbing project. As the project continued to grow, I…read moreended up making SEVEN trips to this ACE store for additional plumbing parts and advice. Every member of the staff that I interacted with went out of their way to help me. I remember Ron, and the manager Jamie, but there were multiple employees who helped me get the correct parts, provided helpful advice, and took back the items it turned out I didn't need. I would go out of my way to shop at this store.

I was thrilled to see model kits and hobby supplies. With all hobby stores having closed years…read moreago, I welcome the selection.

Best spot in Colorado Springs for knowledgeable staff and great service. We will be backread more

We were so excited about purchasing our hot tub at first but after having it for a while (less than…read morea year), we are realizing that it really wasn't worth it. If you really want a hot tub then go ahead and spend your hard earned money, but please be aware of the following: -ensure that you have a very level and solid surface to place your tub on (hold weight of at least five thousand pounds) - be aware that if your tub isn't properly/PERFECTLY placed (away from windows if you decide to buy an $8k Covana cover) that warranties may be void! Tub also has to be placed at least 5 feet away from other electrical (AC coil, etc.), and have an inspection done. - Electrical hookups (properly done) for the tub can be very expensive; adding to the installation cost (~$2k), and it has to be inspected - Chemicals and maintenance. The "worry free" chemical (Frog) setup they sell you on, isn't so "worry free." You're going to need extra chemicals to keep the correct balance of chemicals in the water! Extra money! - Oh yeah, that pricey Covana cover I mentioned earlier: (Below comment also on Google for awareness) No way would we purchase a Covana cover ever again! Side lip of Covana roof curling up due to poor quality workmanship and blaming it on sun damage?! The salesman at Backyard and Billyards (store we bought from) made no mention of placement of the tub and Covana cover not being close to a window, and Covana won't honor the warranty on their overpriced piece of crap because there's a window five feet away from the cover/tub! They said they wouldn't cover it under warranty because the sun reflected off the window. That's a sign of a WEAK product! We've had it less than a year and they won't replace the crappy plastic roof that melts in the sun. Anyone contemplating spending $8 grand to buy this POS Covana cover is better off saving their money and going with the regular manual folding cover, then putting a gazebo or wooden frame structure over your tub instead! As for B and B...they're ok for the most part, but almost every time I have had to call them in regards to service or warranty claim status to get any information as to what's happening. Seems like they don't take it upon themselves to keep you informed (call or email) of when you will get your problem solved with the expensive items you pay for! I've left emails and voicemails that have not been returned by them; I've always had to keep calling them. B&B did tell me that they constantly have problems getting Covana to cover stuff under warranty; but B&B still has no issues in selling their product?? If you're wise, don't buy a Covana product.