We've been extremely happy with North Lake Property Management. The team is professional,…read moretransparent, and quick to respond to any questions or maintenance requests. They've made owning and managing our property completely stress-free -- everything from tenant screening to regular inspections has been handled with care and attention to detail. I really appreciate how proactive they are in communication and how easy they make the entire process. Highly recommend them to any homeowner looking for a trustworthy partner.

The constant connection and service is impressive - I'm extremely happy with the level of serviceread more

Just to clarify, everything stated here is true and accurate. It is not defaming to share a factual…read moreaccount of events. It is also not morally right to take one person's money and then take another person's money on top of that. Sometimes fairness has to take precedence over policy. There should be a good faith effort to make things fair for all renters. The unfairness of what happened to us was very disappointing -- renter beware. The timeline is as follows: the reservation was booked on January 31 and my son cancelled on February 21 -- not March 12 as stated. The stay is still several months away. We contacted Airbnb and they are currently reaching out to the host to review the situation. Unfortunately, my son was also blocked from contacting the host after the cancellation, which made it difficult to discuss any possible solutions directly. Our intention in leaving a review was simply to share our experience so others are aware of the cancellation policy before booking. The host also claimed that I threatened to write a review, which is not true -- I only wanted to let people know about the unfairness of this business practice.

Good god man! Where do I get started with Chris?! I booked a Lake Tahoe family vacation at his…read moreTruckee property. Before checking in, I sent him multiple messages, and he was always quick to respond. The home was more beautiful than advertised. The part that stands out about Chris is how clear and easy everything was. From check in to check out, every time my family asked me a question, I didn't have to message him or call him, I just looked in the binder that he left for us or I just checked my booking and all answers were there! A day after we left, we realized that we left something behind. I messaged Chris, and the professionalism of how he addressed this situation was phenomenal! My exact words after my experience with TAP were "I don't know how to give more than a 5 star review!" If you're staying anywhere near Lake Tahoe, look up Tahoe Alpenglow properties, you can thank me later.

We were looking to buy a property in Truckee and found John through Yelp, where he had outstanding…read morereviews. Those 5 star reviews were absolutely spot on. John knows the Truckee/Tahoe market inside/out and brings an unmatched level of experience, honesty, patience and professionalism. He is incredibly responsive (often within minutes), highly organized and never pushy. We felt that he was always operating on our timeline and looking out for our best interests rather than just trying to close a deal. Since we live in the Bay Area and couldn't always see homes in person, John made the process easy by taking detailed videos and clearly walking us through the pros and cons of each property. He was also extremely accommodating with our schedule whenever we needed to come up to Tahoe. On several occasions, when we thought we found the right house, John gave us honest guidance on why it might not be the best fit and he was right every time. He knew what would work for us even better than we did. His support continued well after closing. John helped us navigate the practical realities of owning a remote home in the snow, everything from snow removal services to maintenance planning and even coordinated access for contractors and furniture deliveries when we couldn't be there. Working with John made buying a vacation home in Truckee far easier and more enjoyable than we ever expected. John comes highly recommended. Do not look any further.

We bought our house in Truckee 7 years ago and sold it today, both times with John. He provided…read moreexceptional service, was incredibly responsive and always helpful. He gave us candid feedback on our property, helped us find the right buyer and shepherded us through every step of the process in a simple and concise way. Would definitely use John if we were buying anything in the area again.

We are homeowners in Tahoe Donner and started using VRA property management company last year. The…read moreVRA team is reliable, and responsive, and they provide exceptional customer service. They are also nice people to work with and have been helpful with suggestions to improve our home and guest experience. We trust that they will take care of our home and provide excellent service to guests. They are a vast improvement over our previous property management agency. We are extremely satisfied with their services and highly recommend VRA.

I now live in Tahoe full-time and have used many other local cleaning services for my vacation…read morerental here. My rental is my only source of income so when the cleaners were late or things were broken and not fixed because I was not notified, guests would not have the best experience. I even caught one group of Mexican cleaners putting sheets just in dryer and not even washing them! That's when I started doing all the laundry myself! Unfortunately, some circumstances in my life caused me to not be able to actively manage the rental as I use to. I was in dire need of people who could do more, get the job done, and communicate with me and let me know they hear me when I communicate with them. Finding Vacation rental assistance was a complete miracle for me. Not only are they on top of the cleaning, (and all linens are provided by them and taken off sight for professional laundering) but many smaller maintenance issues as well and making sure the hot tub is cleaned and serviced between every set of guests. Their pricing is extremely fair, and I believe they earn it by keeping me informed of anything needed so I'm consistently receiving 5 star reviews from my guests. Which results in more bookings! I get pictures of any issues noticed after a guest leaves, which takes away a lot of stress! When they heard my beloved dog died, I even received flowers and a card. That's special. The professionalism via pre and post inspection reports, and ability to have a 24 hour on call handy man if you choose really makes owning a vacation rental much less stressful. Thanks to VRA I'm able to focus on my own healing and do more of giving back to my community. They are the most thorough, polite, professional, fair, people I've met in this industry, and I'm really so grateful for their whole team from the top down.

After four years of struggling with unreliable property management companies and their personnel, I…read moregave up and decided to go back to handling things myself--until I met Ryan Platt and he founded Sierra Luxury Properties. Ryan and his team deliver outstanding service with a level of care and professionalism that's truly rare. My guests consistently rave about their experience, often mentioning how seamless and enjoyable their stay was thanks to the team's attention to detail. I wouldn't rent out my home if I didn't have confidence in the level of service and support behind it -- and I certainly wouldn't have happy and often returning guests without it. Sierra Luxury Properties has been a game-changer for me.

I have known Ryan for over a year and I have found his service, communication, and follow-through…read moreto be very good. He understands the expectations of discerning clientele and also knows how to handle the quirks that are present in older homes. He is not the typical Tahoe area service person. Ryan answers his calls, returns messages, and doesn't do what many do, which is over-commit and under-deliver. I recommend his services for property management help and troubleshooting, etc.

We've used TMP for many years and always received great service. Communications, properties, check…read morein and staff have always been great!

Inflexible, inconsiderate, greedy. Poor communication. I would recommend using any other property…read morerental in north Lake Tahoe over these people. Buyer beware!

We met Camille at one of her open houses in Lake Forest Glen and were immediately impressed with…read morehow knowledgeable she was about the Tahoe City condo market, particularly the local short-term rental rules and regulations. We were looking for a place in a very specific complex, and Camille stayed in touch with us while keeping us informed about the overall market. She helped us understand pricing, price per square foot, and which units were actually priced appropriately. Ultimately, Camille had her ear to the ground and found us the perfect fit before it even came on the market. Throughout the escrow she kept us informed, arranged additional inspections, and even followed up with the HOA regarding exterior repairs before we were under contract. We appreciated her diligence, local knowledge, and the way she stayed on top of the details throughout the transaction.

Camille was very thorough and attentive on seeking out a condominium we are purchasing in Tahoe…read moreCity. She also helped us with referrals on contractors for upgrades. I will definitely recommend her. Patrick