We've used TMP for many years and always received great service. Communications, properties, check…read morein and staff have always been great!

Inflexible, inconsiderate, greedy. Poor communication. I would recommend using any other property…read morerental in north Lake Tahoe over these people. Buyer beware!

We've been extremely happy with North Lake Property Management. The team is professional,…read moretransparent, and quick to respond to any questions or maintenance requests. They've made owning and managing our property completely stress-free -- everything from tenant screening to regular inspections has been handled with care and attention to detail. I really appreciate how proactive they are in communication and how easy they make the entire process. Highly recommend them to any homeowner looking for a trustworthy partner.

The constant connection and service is impressive - I'm extremely happy with the level of serviceread more

We've rented for years, so we've worked with our share of property managers, and Joey is in a…read morecompletely different league. We rented a beautiful home in Somersett through SIGUA Property Management, and one of the best parts of the entire experience was working with Joey Vincent Pontillas. We also appreciated that our dogs were welcomed. They're part of our family, and it meant so much to be able to rent such a wonderful home without feeling like we had to apologize for having them. Any time something needed attention in the home, Joey was incredibly responsive. Whether it was a repair or a maintenance issue, he made sure someone was there as quickly as possible--often the same day or the very next day. We never felt ignored or like our concerns were put on the back burner. That level of responsiveness is rare, and it made us feel respected as renters. Toward the end of our lease, there was one disagreement that needed to be worked through. Joey handled it with professionalism, clear communication, and a level head. He kept everyone informed, treated both us and the homeowners with respect, and helped bring everything to a resolution that felt fair for everyone involved. What impressed us most is that he makes an incredibly demanding job look easy. We know that's not the case behind the scenes, but Joey's calm, responsive, and professional approach never wavered. He genuinely cares about doing the job well, and it shows. If you're looking for a rental or property management company in the Reno-Tahoe area--especially in Somersett--we highly recommend SIGUA Property Management. Joey is the kind of property manager who restores your faith in the profession. He's responsive, dependable, hardworking, and truly takes pride in his work. Thank you, Joey, for all of your hard work. We truly appreciate everything you did for us and wish you continued success.

I have worked with Mary Meeker with Sigua Property management for over 2 yrs. She is hands down the…read morebest realtor/property manager I have dealt with. She is kind, responsive, and treats her clients with respect and value. I cannot recommend her enough.

Stayed in a condo for two nights with our three kids. The condo itself was nothing special,…read moresufficient, but the view out the back porch and the location are awesome! Located about 5-10 min from Donner Lake and Truckee. If you like hiking, climbing, water sports, this is a great place to be!!

The cabin was great, just as advertised, and only a *very* short walk to Royal Gorge. Rental…read moremanagement was excellent! They were available pretty much 25/7 to answer my calls and emails. They even mailed me the phone charger I forgot there when I asked! Recommended!

I used Hauserman for a long term lease when i lived in Tahoe City and they were hands down the best…read morecompany i leased from during my years there. They were responsive if we had any issues and were an overall pleasure to rent from. I lived in about 4 different houses up there and definitely dealt with some shady slum lord types, so it was very refreshing to rent from a kind, professional group like Hauserman. I visit Tahoe often since i moved back to southern CA and Hauserman are the first rental group i look to when i am booking a place. I also appreciate their emails notifying me of deals. Their staff is kind and helpful and i have had nothing but good experiences with the locations i have rented. I hate to see the negative feedback on some of the other reviews, but as a former Tahoe local, i am not surprised by some of the complaints and exaggerated comments. Tahoe has an economy that relies heavily on tourism and most people are very respectful of the locals, the housing, and the environment, but sadly there are always a few that are not. As renters and visitors to such a beautiful and fragile place, it saddens me to see people letting their dogs poop on people's carpets or complain about rules and cleaning fees (which i know are clearly stated from my experience with Hauserman). These are often the people who do the same outside in the forest and at the lake and lack respect for surrounding people and areas just because they happen to be on vacation. As a child, we rented out our vacation home in Tahoe City and I remember guests damaging things like board games or decor (and luckily not anything more severe like doors or carpet). Guests need to remember that they although they are paying for an experience, they are staying in people's homes and in one of the most beautiful environments on earth and hopefully they can be respectful of that.

Be aware: your rental can be canceled even if you have signed the rental agreement and paid the…read moreinitial deposit. Here are the facts of what happened to me when I tried to rent a house from Hauserman: ⁃I found a rental property that was suitable for my group, filled out the booking form, signed the rental agreement, and paid the initial payment. ⁃Weeks later, I got an email that said my rental had been canceled, with no indication as to why. ⁃I had to call them and ask what happened. They stated that the owner had decided they wanted to stay there that weekend, so they simply canceled my stay, despite the signed rental agreement. ⁃They were unhelpful in finding an alternative location, offering only another one of their properties that had less bedrooms and a worse location. ⁃I tried to work with them and asked to be transferred to other properties in their portfolio that were suitable for our group and more equivalent to our original rental, but they refused to allow us to transfer to one of those unless I paid the difference, despite Hauserman being the one that canceled our original rental. Just be aware that Hauserman can and will cancel your rental at any point and then basically tell you to pound sand.

I have never regretted booking with a rental company before. I booked a place through TVR for the…read morefirst weekend of March via Airbnb for my family and my boyfriend's family to get together. I booked this place in the beginning of February, so I was getting more and more excited as the weeks went on. But suddenly, there was a blizzard warning. I've never had to purchase travel insurance as I've never heard of Tahoe getting a blizzard warning in March, but alas, the Donner Pass had closed and my family and boyfriend's family agreed to reschedule our Airbnb. I requested it to be moved to Easter weekend, but saw my request had been denied. I was told to that there are no changes to any reservation outside of their 30-day cancellation/change window. This is preposterous considering we don't get weather announcements a month in advance. This is the only time signing a contract for an Airbnb has f*cked my family and my boyfriend's family out of $500 each. They make you sign a contract before allowing you to book the place. The weather played a big factor in all of this happening, but it truly really came down to how poorly TVR handled the situation. We were not given any credit to use, no discounts for future bookings, no chance to change our reservation for an even more expensive weekend, and absolutely no refunds even though weather reports advised people to not travel to Tahoe that weekend. Not even an apology for their policies. All I was told was to contact Airbnb for cancellations. They took our $1K and ran with it. I would not recommend TVR to anyone.

They required that I fill out a rental application, costing $30 then never arranged to show me any…read moreproperties. They would not refund the charge.

We have stayed in a lot of houses and this was by far one of the best!!!! Clean, stocked, and super…read morecomfortable! Made our stay in tahoe absolutely wonderful! We cannot wait to come back!!!!

I'm a new homeowner who joined VRA's program in November…read more I felt compelled to write this review after every guest rated their stay 5 stars, raving about the house (cleanliness, amenities, etc.) and the VRA booking team's excellent communication. (Reviews attached) I must say, I couldn't be happier with this mgmt team. I was worried about my new home getting traction, but it immediately started flowing in new bookings thanks to VRA's trusted Airbnb's SuperHost status. The team quickly arranged a professional photo shoot, recommended improvements, and really takes care of every detail. They set up the house absolutely beautifully! I can trust them to vet the guest, enforce local ordinances/ occupancy, monitor cameras, noise sensors and everything in between. Thank you VRA!

Do not recommend this company for property mgmt. The property mgr is not a hands on mgr. Property…read moremgr expects the owner to do all the work.

From the owner: Truckee Mountain Vacation Rentals provides Weekend get-a-ways to full time long term rental…read moreproperties in Beautiful Tahoe Donner in Truckee, CA.

Booked through VRBO but found out that the contact person for our unit was EAST WEST. Upon arrival…read morethe check-in process was easy. We parked in the passenger drop off zone and the office was a few steps away. The brochure they gave use was outdated as there is no pottery place in the village anymore. The underground garage was nice as it was snowing. You can find an updated map in the village at the ski lift pass office. The ice rink was closed during our end of March visit and if you want food from a restaurant make sure it's before 6pm as the only thing open late is pizza. The movie theatre was nice but they only have kid shows. The hot tub and pool were closed in our unit so we had to walk over the the second pool by the main entrance to use that. The steam room was not working for the men there but was working by our unit in the gym area. We were to check out by 11am but your key card works after that so we were able to go back and get something we forgot.

We recently returned from a 5 night stay at Iron Horse North. Our unit was clean and quiet, except…read morefor some construction noise on the Monday before we left. We had a two bedroom unit. Furnishings were all comfortable. Internet worked well. Kitchen was well appointed and we were able to cook several of our meals. The only downside was the resort was mostly closed up. There were three restaurants that were open during out stay, Petra, Rubicon Pizza and a Mexican place. The Mexican restaurant was good, but only open 11-4 on weekdays. One of the weekend days it was closed due to a plumbing issue. Rubicon was great, but the menu is a little limited aside from pizza. Petra just wasn't our type of place. There was a general market open until 6pm, and a froyo place. I'm not sure how much of the closures were due to Covid or just summer in general. This was the end of a week + trip for us, and I liked that I was able to do some of my laundry before heading home! We would definitely return!