This company is excellent. We received numerous quotes form other carpet stores and even though…read moretheir bid was a little higher, they took the time to listen to us and knew exactly what we wanted. This is an excellent reputable business and we love our new floors.

They installed a commercial tile carpet in a rental cabin we own and it has held up great…read more Installation was professional and pricing was competitive

This store has the greatest prices and the greatest people for all of your renovation needs! They…read morewere extremely helpful and their flooring and vanities were beautiful at unbelievable prices! I will be back!

From the owner: Jim of All trades Liquidationread more

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

I appreciated the prompt response I received and the very thorough explanation of the services…read moreoffered. There was no beating around the bush! Everything was laid out in a very straightforward manner. This enabled me to quickly ascertain that my job was not a good fit. However, if I need something done more in line with the services they offer I will definitely be giving them a call because I can tell I would receive great customer service from a company with expert expertise regarding the services that they provide!

These people really stand behind their products. I have ordered products multiple times over the…read moreyears and never had a problem with their marble. However, this time the Carrara was beautiful, but there was an issue with cracks in the other marble I ordered. They promptly made it right. Thank you for the great customer service.

I ordered $8,500 in Calacatta gold marble tile from this company. The mosaic tile sheets are from…read moredifferent lots and some of the sheets absorbed moisture and completely discolored after grouting and left my shower floor looking like a checker board. I sent the company photos and they gave me a 50% refund on the mosaic tile but I'm left with a shower floor that I need to pay to rip up. Really disappointed.

Giovanni's Tile Design has absolutely superior customer service!…read more My wife and I recently visited the store and were warmly welcomed by two very knowledgeable staff. We have had a problem with our bathroom tile (not installed by Giovann's) always appearing "dirty". No matter what we used, we could never seem to get the tile fully clean. The two staff members listened carefully and recommended using a product the store carried to clean the tile. They said to try it out and if it worked, they then would charge us for the cleaner. Wow! Really? Not charge us unless it worked? That is is truly rare customer service and trust! Well, their tile cleaner worked!!! And we were more than happy to pay them for it! We are two very satisfied customers. Thank you Giovanni's! John & Sue

Excellent customer service trying to match previous tile. Very knowledgeable! Order arrived on…read moretime.

Not the widest variety (for what I was going for at least). Was told they are wholesale that don't…read moresell retail. If you are in the whole sale market then sure go for it.

After searching high and low for tile we ended up finding DW Tile & Stone. They had options you…read morecan't find at Floor & Decor or Tile Shop. Any tiles that were similar to those in the other stores seemed to be a higher quality. They have a large number of tiles that are in stock making it extremely easy to purchase the tile. We worked with Liz and she was wonderful and very responsive. Prices were also great considering the quality of the tile was higher then any other store I went to. We selected the Half Picket Calacatta Gold Marble & Thassos Marble. We paired it with Mapei Avalanche Grout and we absolutely love it!

I cannot say enough amazing things about Lumber Liquidators in Athens, Georgia, and especially…read moreEvonda , the store manager! We went in simply looking for flooring and walked out not only with exactly what we needed, but with a friend. We had an urgent situation come up, and Evonda immediately stepped in with compassion and professionalism. She worked tirelessly to find us every possible discount, even reaching out to big box stores to secure price matches. She made sure we got the absolute best deal and helped us choose flooring that matched perfectly. The store itself is incredible -- the displays are beautiful, organized, and extremely helpful when you're trying to visualize what you want. They even had our flooring in stock, which was a huge blessing and allowed everything to move quickly. Thanks to Evonda, the whole process was smooth, fast, and completely stress-free. It's rare to find someone who genuinely cares about their customers the way she does. We are beyond grateful and will definitely be buying from them again. If you need flooring, this is absolutely the place to go -- and Evonda, the amazing store manager, is the person you want helping you!

I've now have used LL Flooring for two homes. The first time I had to coordinate with them from out…read moreof state to get the floors replaced in the home we were moving into. We needed them ASAP the person I worked with was able to get enough flooring together from two different locations so we could get the project done. Their installers were amazing! The floors are gorgeous! I just purchased floors for my new home build and I knew I would use them again. The prices are great and the staff is friendly and helpful.

My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!

Anthony is the best! So much good help all through the process. Can't thank you enough! Store is…read moreloaded with selection and all the employees are friendly and helpful, especially Anthony. We will be back for tile needs in the future.

We walked into the this Tile Shop Friday, Nov 26th at 11 a.m. They had no customers, and 2…read moreemployees were in a conversation. They saw, however, after 15 minutes, neither of them had approached us, so we left.

Very pleased with our experience and purchase. We needed runners for 2 sets of stairs, and Flack's…read morehad a large inventory of remnants. They bind the carpet on site, and the runners were ready for install in about 10 days. Excellent customer service from Amy, and our installer Cornelio did A+ work!! Cheers! RS

We suffered a water leak and had to replace the flooring on the first floor. Through a referral…read morefrom a neighbor we visited Flack's showroom and were met by Mason Flack who walked us through various options. We chose the flooring we wanted and Mason followed up with a home visit to take measurements and brought floor samples to ensure the choice we made matched the look we wanted. The flooring arrived and their crew of four removed the old flooring and installed the new. During the installation, Brad Flack (the owner) showed up to check on the installation and to ensure things were going as we wanted. We are extremely pleased with everything - service, quality, workmanship, price, care, cleanliness and the end result. Just simply an outstanding job and customer care.