I've used Into The Woods for over 10 years for renovations and new builds in my personal homes and…read morefor homes I have renovated and sold. Candi and Shamus have consistently jumped through hoops for me to provide great product at pricing I could fit into my budget- or my client's budgets. Their installers are educated and follow the manufacturer guidelines for install - which is hugely important as to not void any warranty. This last project they helped me with required same day delivery and unload. 2 of their managers took the time to follow the delivery truck and unload my flooring! If you're looking for great products and service, I recommend Into The Woods. Shamus is also a GA Licensed Contractor so he is a wealth of information. I highly recommend and am grateful for their support.

Poor workmanship. Poor communication. A frustrating and, at times, genuinely unsafe experience…read more What initially felt like a company we could trust turned into a project we wish we had never hired them for. If you value your time, money, home, and peace of mind, I would strongly recommend looking elsewhere. The work on our floors and dry wall required multiple return visits. After the second flooring visit, we told them the floor was still uneven and that the vinyl continued to pop up. On the third visit, a team member stepped on the area that was popping up and said, "There's nothing wrong!" After we insisted they open the floor, we discovered that cardboard packaging from the vinyl floor boards had been used underneath the floor to address the leveling issue... When we finally thought the flooring was finished, another problem surfaced. The trim at the top of our staircase that had been installed only about two weeks earlier came loose, and I fell down the stairs as a result. We then discovered that our replacement dry wall was visibly uneven and not flush with the existing wall. Even after their team came back to work on it, the transition was still not flush, if not worse! Regardless of whether subcontractors were involved, we hired Into The Woods to ensure the work was completed properly and ultimately hold them responsible. On top of having to repeatedly identify problems that should have been caught through proper supervision and quality control, the most frustrating part has been communicating with Into the Woods direct team members, especially their owner, Shamus. We constantly felt like our concerns were minimized and dismissed. Even if the work had been perfect, the interactions with the company throughout this entire process made us wish we never signed anything with them. *Additional Review After Owner's Response* Unfortunately, Shamus' response to my review is itself a reflection of our experience with Into The Woods. Throughout the project, our concerns were repeatedly reframed rather than addressed. We were reassured that issues would be taken care of, only to find them unresolved on subsequent visits. When we continued to speak up, we often felt our words were misconstrued, our concerns minimized, and the burden shifted back onto us. The response emphasizes that the company made 7-8 return visits. But the number of visits does not mean the work was properly completed. In fact, having to repeatedly request corrections is exactly what made this experience so frustrating. Many of those visits were to address warranty or punch-list issues that should have been resolved as part of completing the original work. I also want to correct the characterization of the financial accommodations. The nearly $10,000 shortfall was not covered by Into The Woods as a "good-faith discount." The remediation company that referred us to Into The Woods chose to cover the additional costs after we shared our negative experience with Into the Woods. They asked Into The Woods to go above and beyond to restore our home, and we are genuinely grateful to the remediation company for stepping in to help make things right. Separately, Shamus offered us a $1,000 "gesture of goodwill," which we declined. This offer came after we discovered cardboard packaging from the flooring underneath our floor. The stair-nose explanation in the response is particularly frustrating. The response leaves out the fact that approximately two weeks had passed since its installation. When the stair nose came loose, we photographed the underside and found a substantial amount of adhesive that appeared not to have properly bonded. The company subsequently returned to repair it. We don't expect construction to be completely free of problems. We do expect a contractor to listen to concerns, supervise the work, communicate accurately, and make sure problems are actually resolved. This experience cost us an enormous amount of time, frustration, and peace of mind. After everything we've experienced, we would not hire Into The Woods again, and we hope prospective customers consider our experience before making their decision.

They initially did a plank floor in my home office a few years ago. But the service and price were…read moresuperb, and when I decided to replace my second-floor carpet with hardwood, I did some quotes with Costco and went back to them. Better price, service, and support. If you are local in the Cumming or Forsyth County area. They are the best.

Three Little Dogs did an outstanding job carpeting three bedrooms and two sets of stairs. Lauri was…read moreexcellent at helping us choose the carpet and design that best suited our home. The installation was very good and very quick. The price and the service was great.

Went shopping for wallpaper for our nursery my husband and I are currently decorating and getting…read moretogether, and we had a wonderful experience here at Gregory's Paint & Flooring/Benjamin Moore. I was worried at first that they wouldn't have many options for wallpaper, but I was pleasantly surprised when we arrived and saw they have over 30 wallpaper books to look through. The staff was so helpful when we mentioned we were looking for something floral, and made sure we had bookmarks to use to help when deciding between books. They also helped pull a few books they thought could have what we were looking for. When it came down to ordering, the process was super simple and took less than 5 min to get the order in and pay. The wallpaper arrived to the store within a week, and I was notified by phone when it was ready for pick up. I will definitely come back for any future flooring, painting, or wallpaper needs!

The store in Cumming is NEVER open!!!!…read more Here again today at 10:22 (Tuesday) Not open. This is the third time. No notice, no one answering phone, nothing!

They just installed new wood floors in my old house in Helen GA area and I am very pleased with the…read moresales service from Ross and extremely pleased with Gabriel and his crew who installed my floors. Both Ross and Gabriel were professional, on time and communicated through out the whole process etc. I could not be more pleased and I am a picky person I'm an Engineer. Great Job Flacks Flooring. Chuck S.

Very pleased with our experience and purchase. We needed runners for 2 sets of stairs, and Flack's…read morehad a large inventory of remnants. They bind the carpet on site, and the runners were ready for install in about 10 days. Excellent customer service from Amy, and our installer Cornelio did A+ work!! Cheers! RS

So grateful to Lauren at A.R.E. for introducing me to the Karastan hardwood product by Mohawk. The…read moremedium brown Oiled Teak color looks stunning in our home! 100% pleased with the craftsmanship of their installers, and how accommodating the entire crew was throughout the process. The professional customer service of Phillip orchestrating our project made the entire renovation go seamlessly. We will continue to spread the word to a must go to Alpha Rug Co.

Purchased LVP and Carpeting. The product arrived quickly, within 2 weeks. Given current supply…read moreissues I had been concerned, but it was not a problem. Phillip reached out to schedule installation, staying in contact prior to the teams arrival. Also, appreciated that both the designer who helped me with the product decisions and Phillip were responsive to me, always returning my calls quickly if they weren't available when I called. I replaced the current engineered wood floors for LVP, and update carpeting on the stairs of my split entry home. I did all the due diligence from price comparison and shopping the big box stores, requesting samples etc. When I just couldn't get excited about anything out there, I visited Alpha Rug. They are a local business, which I like a lot. I was not pressured to buy, they directed me to the areas which displayed SO MANY large format samples. With the help of Lauren, I narrowed down my options, took home the samples to see them in my home and lighting. She scheduled Gary to come measure the following week. Can't say enough about the quality of the installation. The teams were so respectful of my home, courteous and most important---professional. The work was perfect. Couldn't be happier with the process and the final product.

Your Floor installed our hand scraped wood floors when our house was built 9 years ago and the…read morefloors looked fantastic. We decided to replace the carpet in a bedroom this year. We were happy they were still in business and once again they did a fantastic job with the new install and also "refreshed" our existing wood floors. Over the 4 day project communication was great, they showed up on time every day and cleaned up. The price was fair and we would highly recommend them

We used Your Floor to replace all of our main floor flooring with new white oak hardwood floors…read more Ben's communication throughout the entire process was great. Jose and his crew did a great job on the installation. Best of all, Your Floor was very competitive on their quote. I definitely recommend Your Floor for your hardwood floors project!

I've been doing flooring projects with Bridgeport for 25 years. This project was another win. Great…read morejob on replacing hardwood floors. Carol came out with samples, explained the options, and showed us samples at the showroom making it easy for us to decide. Installation crew is best ever. Hardworking, polite, great installation and clean up. Love the new floors.

Well what can I say, this was probably one of the best experiences I've ever had with a company! I…read moremean from the very beginning I could tell that they were just honest people trying to give me the best price! It's crazy I got different quotes that were three to six times higher than what Tabitha and Matt and their team were offering me. It's like they want to give you a great deal and make you feel good that pasta you would spread word of them but they don't require. But here we are, I have to spread word of them because they were absolutely amazing especially because this project was for my mom's house and I really wanted to make it look good. Tabitha was so responsive, and the team that came and did the install were so professional, they were so clean, just all around an amazing company. So if you're reading this don't hesitate they are your go-to guys unless you're trying to pay four to six times higher LOL:-)

Matt, owner of Crump Flooring, is a true professional among so many "fly by night" contractors out…read morethere! I found him to be thorough and patient as he took great time and detail in going over options for our potential carpeting and LVT flooring job in a basement in Woodstock. He is a gracious and conscientious contractor who provides thoughtful and plentiful options if you're still undecided on exactly what you may want. I would definitely recommend him.

From the owner: Crump Flooring is a Cumming, GA Flooring company that works to install high quality floors on time…read moreand within budget. We pride ourselves on our outstanding service and work to meet your needs.

Antoine came out and gave estimate he returned to do the…read morework as outlined. Antoine was friendly, timely and professional. The carpet looks great. Highly recommend this business

Antoine was quick to respond and was able to come out within a day or so of me asking for a quote…read more Antoine provided a quote that priced all the work separately, allowing us to choose the work scope that was within our budget. He was also flexible in additional requests we had along the way (like asking for a final glossy coat to finish the wood floors). I was originally going to replace carpet with LVP but found wood floors under the carpet! We chose to have the wood floors refinished and stained and they turned out fantastic! It looks like a completely new space. The job was scheduled within a few days and was completed on schedule. Included (for a fee) in the quote was assistance putting furniture back in the room which was helpful. I'd contact Antoine again for future flooring needs.

Jeff's team replaced carpet with pre-finished hardwood on the second floor and were friendly,…read moreefficient and thorough. The floors are beautiful and completely finished including all trim. I would recommend to anyone looking for a dependable, confident and honest contractor. They also fixed a spot on the main floor and it looks wonderful.

From the owner: We specialize in adding joy and value to your home through updated floors and stairs. Everything…read morefrom hardwood to carpet and tile we want you to love the floors you live on.