My Samsung phone was hacked and security code text messages were not being received. No phone…read moresetting or network issues could be found after 3 visits to Comcast Xfinity, and the remote customer support folks I spoke with were basically useless. Josef and his manager Alicia jumped in though to rescue me. They did a tremendous job of exploring the issue with me, speaking with remote customer support to cut through the bs, and in the end I got a nice trade in on a new iPhone 17. Also, Josef was incredibly supportive and patient as I (a non-iPhone user) fumbled through the basics on my new phone, and went above and beyond helping me get apps set up, including for my car. So, I give Alicia and Josef a "10" rating out of 5. I was ready to switch carriers if the issue was not resolved and they turned the situation around 100% (but the remote customer support gets a "0" - 2 calls and 2 hours with no results.)

The worst customer service experience not only with this store, but also with this company. I would…read morerecommend NOT getting service with XfinityComcast. After several attempts to get my bill adjusted because I cancelled my cable service, which was outrageous and went from $260 a month to $320 a month, I was constantly told that my bill would reflect the new amount but after about 3 weeks, the $320 amount was still showing due. Such a big company with such crappy customer service is unbelievable. Do yourself a favor and go somewhere else. You'll be happy you did.

We needed to install a new WiFi extender. After spending literally over 2 hours on chat with 5…read moredifferent "live agents" (I'm sure they were bots), we were greatly frustrated. So today went to the Xfinity store, thinking we would have to purchase more equipment. Not the case! A terrific employee named Marquel (who I'm sure has assisted us previously) was able to figure out the issue, give us clear instructions, and save us from an additional expensive purchase. Wonderful service! We are very grateful. Ask for him!

Utter incompetence. Cannot answer basic questions about business lines, dismisses requests, forces…read morecustomers to chase people instead of people chasing them. They are simply a consumer up sell factory with little interest in doing anything to solve problems.

This is particularly for the store. It's crazy that this store is absolutely filled with customers…read moreand the time to get to each individual customer has been painstakingly slow. This is actually the second time I've been at this store this week and it literally takes about an hour to get any help. We particularly came in because we are cancelling our services with them. We would think it would be easy just to cancel and drop off the equipment but that's not the case. I don't know if I would be a returning customer-services are okay. I'm just shocked at how slow the customer service has been at this location... they definitely need to do something about it.

Daniel was very helpful with our questions. and told about phone service…read more pleasant attentive and professional

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

I mean it's Xfinity by Comcast so it's meh. I needed to go into the store to more easily speak to a…read morehuman being than the AI assistance that Xfinity is now going to - which is really limited and of no help for specific issues these days. I was encouraged to make an appointment by a friend and I was glad I did. Although the location was not super busy on a Sunday, there was a constant flow of people. The reservation process was easy to complete online. Once in store, I was helped within a couple of minutes. My original issue of adjusting things within my plan was easily done. I had a very hard time hearing the associate I was working with since all associates work from the same counter, so you are very close to other customers and their conversations with the small counter. Basically what I found is that associates in the store can help out with the bare minimum and going into the store is reserved mostly for returning equipment. While I was able to get a few adjustments to my plan as aforementioned, anything the associate could not do or didn't know how to do was pushed back onto me calling Xfinity customer service - which is anything but. The store itself has a nice display of their products and the store is well organized and clean. The company itself is what is frustrating.

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited…read moreoptions available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with.

I have had StreamWise Solutions for over 15 years and never had an issue with the equipment or the…read moreservice. Recently, Xfinity did an upgrade in the neighborhood, and things went topsy-turvy. I searched for "FreeTv" and discovered they had changed their name to Stream Wise Solutions. Fortunately, Brian and Bruce were still there. My equipment was so old that Brian recommended a Tablo upgrade. It was pricey, but I was Stream Wise able to get cable to my Xfinity modem brought into the house, something Xfinity and Best Buy didn't do. It was a difficult process. Juan did an outstanding job of bringing it into the house. If you are considering Stream Wise Solutions, ask for Juan. He is awesome. He really knows what he is doing. Thank you, Stream Wise Solutions, for saving me so much money over the years. A big shout-out to Jaun for his excellent work.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

Recently moved and Kris came to assist with the internet. He was awesome! Super friendly and got…read moreright to business. Made a few inexpensive suggestions for us to better the connection, which we appreciated. This was not a simple task but Kris knocked it out like a champ! I wish all Comcast experiences went as efficient and smoothly as Kris made this one. GIVE THIS GUY A RAISE!

You signed up a 2yr contract so that your overall bill remains relatively the same over a period of…read more2yr ...Bill went from 189$ to 275$ in less than 3months...the mf blame everything on taxes...eas transferred to more than 4 depts.....not one single ee or manager wanted to take responsibility for anything.....what the point of signing up for a 2yr contract if you going to jack up my bill. Am a CPA...Comcast billing is the most confusing bill you can ever come across. Looking for another service provider

I have called every month since February about my land line not working. I make appts and they no…read moreshow or they cancel the appointment on there end without even notifying me. When I call and ask to speak to a supervisor they claim there's no one available to take to me. This is bad business and not acceptable

Service stopped working and tech support went through all processes and it didn't work. Scheduled…read morea technician and they cancelled it. No one showed up. Said they will credit my account never happened. The worst service