I have been on 14 cruises with shore excursions every time. This company provided the worst service of any shore excursion I have ever been on.
NCL guests - do not do the 'Maui Downhill Bicycle Adventure - Min Age 12' shore excursion!!! Some of your party could be left seriously bleeding or worse, and others may not even get to participate after providing full payment!
First, the tour guide was extremely rude and condescending to most guests. He spent most of the time talking about how expensive it was to live in Hawaii and how several of us would get injured. He even laughed that past clients had died.
The tour through NCL was $189 + tax, which is a huge ripoff for what you get. The van was incredibly hot and musty. The bikes were old.
Also, after paying $189 + tax, beware that the tour operator can decide on a whim that you 'probably' will not ride fast enough to keep up with the group and will need to spend the whole 45 minutes sitting in a van, with your money wasted. The tour operator did this to my teenage daughter without even giving her five seconds to get comfortable on her bike.
After I complained to NCL about this, the tour operator refused to give the refund of $189 + taxes, advising they refused service because they were concerned about safety, but would be keeping all the money paid.
Thankful for Bank of America!!! I was refunded the full amount of $189 + taxes as a chargeback once I disputed the full amount I paid with services not received.
There were nine of us in the group, including my 13-year old son. An older woman (probably in her 60s or 70s) fell and had a lot of bleeding on her elbow. Everyone else was fine.
I would expect that at a cost of $189 + tax, this company would have newer bikes and more safety equipment like knee pads, elbow pads, and hand gloves. I would also expect that they give customers a few minutes to get comfortable with their bikes before speeding downhill at 35 miles an hour on a downhill mountain road with traffic. It would also be nice if the grumpy tour operator was not mostly complaining about Hawaii, or joking about how many clients get injured or have died.
While there might be a bit of a thrill to making it through this tour alive and speeding downhill on a mountain at 35 miles an hour, with old bikes and without more safety equipment and time to get comfortable, this is an all-around horrific experience at the cost of $189 + tax.
NCL cruisers - avoid at all costs!!!! read more