First off, it was pleasant to walk into a store, and be greeted by an employee that truly loves his job and the products they sell. It was also great that the employee didn't try to shove the most expensive item into a sale, but rather listened to what was needed. The product was so quality, that we didn't mind the prices, being there was only a minimal difference between their store, and your cheap box store prices. Should we ever need anything else for our outdoor life style, we will look no further than this great little store. read more

I was in need of some last minute backpacking items and the staff was top notch. Greeted me as soon as I stepped inside. It was so refreshing to have that kind of customer service. I will be going back to do more shopping. My favorite store in Chico now!!! Side note: 2 customers came in after the close time and they were greeted just as well! It was a delight to see happy faces on the staff even if they didn't get to close the store down on time. read more

This place was highly recommended by a couple girls on the BCSO SARS K9 Team. I went by there to get a pack for my training. They were beyond helpful and knowledgeable. I was measured for the proper fit, shown all the amenities the pack had, and also show a few other things that I was going to need for my training. I cannot recommend them enough and will be back for the rest of my gear! read more

Mountain Sports - First training hike with my new pack! - Sporting Goods Near Me - Chico, California

I have been shopping at Mountain Sports since the late 70's. I have always valued the knowledgable staff and their ability to guide me to the gear I needed for a particular adventure, whether it be pack packing equipment or a warm base layer for trudging through the cold and snowy Valley of Yosemite. I love shopping local and highly recommend Mountain Sports. read more

Decent place with lots of good equipment. Staff a bit snobby. Yes, I don't have th skill to climb Mt. Everest, but I do have the interest and money to buy decent shoes to take a hike. I've had better experiences in the past, and hope the employee was only having a bad day. Disappointed. read more

These guys are extremely friendly and helpful. I went in asking to buy a stabilizing strap for my messenger bag, hoping to keep it under ten bucks. They actually MADE me one for about 2.50. Of course I went back to them to buy a Klean Kanteen as a Khristmas present. About a week and a half ago I went in to buy a base layer and got not only the same friendly help that I've come to love about this place, but the guy who made my strap recognized it, asked me how it was, and we discussed and implemented improvements. The fact that they were willing to spend a grand total of about 25 minutes with me for what amounted to less than five dollars in purchases speaks volumes. I would almost consider taking up hiking just to have reason to buy from that business. read more

My best place in chico when I rent outdoor gear for a grear last minute trips and its very very affordable. The great friendly staff for the last 6+ years, has been very help in informing about the local wildlife and outdoor. They have by far best outdoor gear, knowledge, and customer service. Love you guys!!!! read more

Bruce the owner and his wife are some good souls. They are always so helpful, they remember you by name, they value your business. Plus their shop is so neat, and enjoyable to be in. Please do yourself a favor, skip REI and support this local, sweet family. read more

Awesome store! Being miles away from the nearest REI, this store seems to always have everything I need! They carry brands that no one else carries in Chico. Arc'teryx, Big Agnes, Snowpeak, Mystery Ranch, etc. Staff are amazing and remember you when you walk in. Amazing store! read more

This store needs some major training in the customer service department. No one greets you when you walk in, or asks you if they can assist with anything. They would rather talk amongst each other than help out a potential customer. When I approached a young woman this evening to ask about sizing, I was responded with a slight attitude and a condescending attitude. I'm a petite woman who wears mostly XS, but every time I come in this store I only see size S and up, so I can never try anything on. I asked her if they ever order XS under a couple of name brands like Patagonia and Toad & Co., and she basically looked at me as if I was ridiculous for asking such a question, as they are a small business and can only keep so much inventory, so they only order 1 XS for a few brands. Um, yeah, I can clearly see this is a small, local store. Yup, I get it girl. But, this kind of response is unhelpful and shows lack of effort on your part. And maybe, just maybe, ordering a few more XS won't cause your stock to overflow. Oh, but I can order something in XS if I let you know. Sure, that's fine and all, but I want to be able to try something on when I walk in. I told her I can easily order the same clothing online, and she basically shrugged her shoulders like, "too bad, that's the best we can do." I asked to speak to a manager, but she said she would just pass the info. along. Sorry, not good enough. I also work for a small, local business, and we pride ourselves in our customer service, warmth and friendliness. This young lady is rude and needs a major attitude adjustment. I won't be returning again, which is unfortunate, considering we have such limited options here in Chico for mountain gear, but I'd rather drive to Sacramento, or order online than be treated so poorly. read more

Mountain Sports has a great selection, wonderful staff, and comparable prices to big box stores. The staff is incredibly knowledgable and will give you good advice on the proper equipment to buy. Plus when you shop at there you get a great feeling for supporting local Chico businesses! read more

I like to shop local and have actually purchased some big ticket items just to stay local from them. One older guy is excellent, but the other staff lacks customer service and the experience a friend had there prompts me to write this. I sent her to them to rent a back pack. A week before, she is beautifully fitted by the older exp. guy there and told to ask for that pack. She picks up the pack, it is totally different. We are out packpacking, and she experiences much pain. I let her try on my Deuter, it fits her like a glove. Others in the group are hardcore who with years and 1000's mles experience can not fit the pack to her, and it is a MAN's pack. DUH! We all tried it on and yes a Man's pack and awful. When she returned the pack, she received ZERO POINT ZERO customer service. Here is a quote from her: Well, their response was "that's too bad, you'll have to try a different one next time." They didn't seem to know which one they originally fitted me with either. I won't be interested in renting from them again let alone purchasing You know what MT Sports? you lost me as customer, her as a customer and many others! Never again! Hello mail order! read more

I love this place! The customer service is incomparable. Jake is your man if you have any questions about... Well... Just about anything outdoors. It's a joy to stop in and share stories and get advice. I love to support local businesses an this one is exceedingly deserving of any support I can give them. Their prices are comparable to what you might find at any other store but the knowledge of their merchandise is above par. read more

My favorite local shop! 80% of my backpacking, climbing and mountaineering gear was purchased here not just because they're local, but because they've always been there for me when researching a product left me wanting more. Don't let the small square footage fool you. They've got a ton of stuff packed neatly away in there. I really miss Jake and no one will ever be able to fill his boots, but the rest of the staff have plenty of experience in outdoor sports and always offer great advice with a smile. read more

Mountain Sports hails back to an earlier era in Chico, when local businesses worked with you, respected you as a customer, and provided as much personal service as one could ever expect. Nowadays, they continue that tradition, and it stands out even more when compared with other, newer, sometimes larger outdoor sports stores in the Chico area. Mountain Sports has super friendly employees who are knowledgeable and willing to help educate you so that you can make the best purchase possible. They have a wide variety of gear, and they genuinely care that you choose the right equipment/clothing and enjoy the heck out of it. Great service, great choices, very cool vibe. I've purchased everything from water bottles to climbing gear, from books to sleeping bags here, and I've never, ever been disappointed. This store rocks! read more

Well done Mountain Sports! I no longer will be shopping at REI. I got the sleeping bag I wanted at the same price as online. And only a few extra days shipping. Way better than online shopping. The staff was helpful and had lotsa input. And they life input from customers. That's s sign of people seeking knowledge from the people that use the equipment. Mountain Sports is now my go to for outdoor gear! read more

Over 20 years of top notch service and advice. You can't get this quality of service online. Great rental equip too!

You will not be disappointed with this place because it has everything you need and the staffs are extremely friendly, helpful, attentive, and knowledgeable about mountain and outdoor activities and have the best equipment that are updated. Also, you can get your stuffs repaired there, too. I had one of my items being broken off from my backpack and they just fixed it in no time and without a charge. read more

My favorite place to shop in downtown Chico. Everyone is knowledgeable and helpful. I love their brands they carry and they have a great selection of backpacking gear. read more

I'm an outdoor gear junky...love the stuff. Mountain Sports has the best selection of quality gear in Chico. Not quite the selection of an REI, but pretty close. And it must be a great place to work because the staff are always friendly and in a good mood. read more

This is the best place to get your canpimg supplies. I buy all my merrell shoe here.they always go out of their way to inform and answer you questions. They have the best insoles to make your shoes feel new. read more

Saw this place on the way to go eat and was able to purchase the NFS map for Lassen. Good selection of camping gear and reasonable prices.

I have not shoped at Mountain Sports since College 10 years ago when I was told that the life time warranty was not my lifetime but the lifetime of the product. Which was six months. REI is worth the drive. read more