I had an amazing experience at Chevrolet! From the moment I walked in, everyone was welcoming,…read moreprofessional, and genuinely helpful. A special thank you to my salesperson, Sebastian for making the entire process so easy and stress-free. They were knowledgeable, patient, honest, and took the time to answer all of my questions without ever making me feel pressured. They truly went above and beyond to make sure I found the right vehicle and had a great experience from start to finish. I also want to thank the rest of the team especially Zaher for their professionalism and excellent customer service. I highly recommend this dealership, and if you get the chance to work with Sebastian, you're in great hands

We sold our 2016 Tesla sedan here, and they gave us a good price, and we're easy to work with…read more We didn't up for the white Corvette shown in the picture. We did sell on the Tesla S also show. Who knew that they would buy a Tesla!

Recently purchased a new TRD ForeRunner but was unable to pair phone to vehicle at time of…read morepurchase. Returned to dealership several times with no success on pairing issue. UNTIL I was fortunate enough to meet Joseph Ramirez. Absolutely outstanding young man whose perseverance and in depth knowledge was instrumental in clearing up the issue!!!! Cannot thank him enough and Mountain States Toyota is lucky to have him on their staff. Wish he had been my salesman, thank you again Joseph 'Joey' Ramirez!!!!!

I wanted to buy a Certified Pre-Owned (CPO) 4Runner. I live in the greater Boise, ID, area and was…read morenot able to find what I wanted: blue exterior and beige interior. I found what I wanted, a 2023 Premium 4Runner in my preferred colors. The car was priced competitively and only had 30K miles. However, the car was at Mountain States Toyota (MST) in Denver. I read the reviews of MST, which are overwhelmingly positive. A sales agent named Jake was mentioned a few times. I called and spoke to Jake. He was very appreciative that I sought him out. The price was fixed; I needed him to help me inspect the car prior to deciding whether to purchase it. Jake told me that prior to going into sales, he had been an auto mechanic for fifteen years. He volunteered to do a FaceTime inspection for me, as well as a remote test drive. That sounded like a good idea. We met over FaceTime and he took me through the inspection. He even showed me the brake lining, the suspension, the undercarriage, the differential, the oil pan, and the engine. He reassured me that everything looked great. When I asked if there were any exterior blemishes, he said that the car looked great. The next day, I was ready to buy the car. Jake informed me that there was a person enroute to look at it, and that person had priority. I understood. Later, he called to tell me that, unfortunately, the car was being purchased. I told him that I understood and thanked him for his time and effort. A little while after that, he texted me that the deal fell through and to contact him immediately. I did and he said that the car was essentially mine. I thanked him. He said that his sales manager, Patrick, would send me a link to put down a deposit to reserve the car. At one point, Jake suggested wiring the total cost of the vehicle as a deposit. I balked at that. Up until this point there had been no pressure on me to move forward. Once it came time to reserve the vehicle, I started to feel pressure. Maybe it was necessary, maybe not. However, as I was waiting for the deposit link, Patrick then informed me that, as he was going to retrieve the keys to the vehicle in order to take it off the market, someone else came in and was taking the car for a test drive. Again, I was told that this customer had priority over me. I began to feel some frustration. Patrick then texted to say that the customer moved on and the vehicle was now mine to reserve. I did end up sending a reasonable deposit to the dealership. I made last minute arrangements to fly out the Saturday after the Thursday afternoon when we were initializing the purchase so I could complete the paper work, intending to drive the car back home. When I arrived at the dealership, Jake took me out to get my first in-person look at the car. To my dismay, I immediately noticed a significant scrape, about 6 inches long, at the bottom of the driver's side door. There were a few other small scratches, but nothing major. The interior looked very nice. At first Jake told me that he had not noticed the scrape. Later, he said that, on the MST lot, this kind of damage was not considered significant. So, which was it, he had not noticed it or he noticed it and decided it was not significant? It was at this point that I felt misled by Jake. Jake had the car buffed out by his technicians, and, to be fair, it did look better than before, though still noticeable. When I again expressed my disappointment at the scrape not being disclosed before I flew down, Jake left, ostensibly to ask Patrick if there was anything they could do to make it right. Next thing I know, Patrick is there to seal the deal. Standard car buying experience: sales agent passes the customer off to the sales manager. They threw in a cargo net and cargo security cover, which I appreciated. Ultimately, I liked the car and the price, and completed the purchase. My advice to Jake is that he be completely transparent about the vehicle up front and let the customer decide what's important. My otherwise good experience was somewhat tainted discovering the scrape upon arrival.

The level of service was actually surprising. Everyone I spoke with there were super friendly and…read moreattentive and seemed to love working there

This review is for the service department. It truly blows my mind that this place operates as a…read more"business." I took my van in for a manufacturer recall and an oil change. They called to tell me one of the employees was parking my van and accidentally crashed into a light post which resulted in a foot-long dent along my driver-side door. I accept that mistakes happen so I was extremely kind and said it's okay. They took advantage of my kindness and still had the audacity to charge me for the oil change. Later when I called to see when I could drop my van off to get the door fixed, they said to come drop it off and it would take 1-2 days for repair. They completely lied to me, as they had not even checked with the body shop how long it would take or what the repair entailed. They could have done this before telling me to drop it off, but instead I had to go 16 days without my only vehicle because they had to order a completely new door. This disrupted my whole life, I couldn't get to work, and they never offered to provide me with a rental vehicle, or at least a timeline of when I could expect my vehicle back to make appropriate plans. Every single time I called (almost every day), they said they would call me back with more information and never did, and I finally started calling the body shop instead of them. It really started to feel like they were wasting my time on purpose. The door was delivered and it took them DAYS to get it over to the body shop NEXT DOOR. When all was finally said and done, I went to pick up my van from the body shop and Larry Miller's was withholding the PO because of a "systems complication." I have never experienced worse customer service in my life. I met the situation with kindness and understanding and was met with disrespect and just trampled all over. I'd like to share the names of the people I dealt with: Kiersten and Julianne, Kayla, and the service manager (I think his name was Brandon).

What makes this dealership awesome is the staff! Seriously great people to work with, Lita was a…read morejoy!

First of all, let me start by saying PLEASE STOP and don't buy a car here. I recently purchased a…read morecar, which they assured was running good and there was no problem with it. After a week of driving, everything in the car started to break down. At the time of purchasing they wash their hands buy making you sign a paper that you are purchasing it as is. Because they know they it is a bad faulty car, and all they care for is getting their money instead of selling quality cars. Please don't vomit the same error as me. GO SOMEWHERE ELSE!!!!

I found a great vehicle online, the next day I was test driving it on my lunch break and the…read morefollowing day I was purchasing! Caynan has been so helpful answering all of my questions and helping me over the phone as it's been difficult with my schedule to meet in person. He made this transaction super easy and seamless and made me feel confident in my purchase! Thank you so much, Caynan! Miguel was also super helpful with the financing portion and got me where I wanted to be!

​"I had high hopes for a straightforward transaction here, but the follow-through was deeply…read moredisappointing. After an initial exchange where I was explicitly promised a sales specialist would reach out with details, photos, and answers regarding the vehicle's reliability for my commute to Cheyenne, I was essentially ghosted. ​As a serious buyer purchasing for a family member, I had already provided my ID and was ready to proceed with a full-price, cash transaction. I simply needed confirmation that the vehicle was sound enough for my needs. Instead of the promised follow-up, two separate salespeople stopped communicating entirely. A simple courtesy call at the end of the day to explain capacity constraints would have been professional, especially since I was looking at this as the first of multiple future vehicle acquisitions for our family. ​It is disheartening to experience such resistance on a guaranteed, frictionless sale. I will be directing my business and future purchases to a dealership that values communication and respects its customers' time."

Hands down, without a doubt, the best car buying experience ever! Just found my elderly mom the…read moreperfect car for her. Dani and the entire office went above and beyond to make the experience extremely easy. Highly recommend & Dani, thank you from the bottom of our hearts. You were an angel!

10/10 - Everything about this experience was great! Would absolutely recommend! Everyone was so…read morekind, and helpful and didn't give me any BS. It was the best experience buying a car.

Buying my Ioniq5 was SO easy with them!! I'd been working with Max over at Urban Motors Red…read morepreviously looking at other models, but when we settled on the Ioniq as what we were after, he was very quick to direct us here to Blue. We worked with Tyler primarily as our salesperson, who was very quick to respond and didn't play games like many other dealerships. We negotiated the walk-off price, put down our earnest money over the phone, and Tyler and the crew got the car ready for our pickup. It was a snap! Amazing service, 10/10.

Talia was amazing. I had such a wonderful experience with her! She was quick to answer my questions…read moreand responded quickly to calls and text messages. Great service! Highly recommended if you're looking for your next vehicle. Ask for Talia!

I accompanied my daughter to Enterprise Car Sales in Thornton, Colorado after making an…read moreappointment. We were promptly met by Sophia who helped us buy a beautifully maintained 2026 Hyundai Tucson SUV with 21,000 miles on it at a very fair price. No pressure . No updating. Just courtesy, helpfulness and diligence. The car was in perfect condition condition, well serviced and Sophia walked us through the details, helped us with financing, had the car detailed, gave us a very fair price on our trade in and had us out the door in 2 hours. My daughter is elated and I was impressed. I would urge anyone in search of a used vehicle at a fair price to contact Sophia at Enterprise Car Sales in Thornton. By the way, her manager and customer service representative did a lot to help this Provo smoothly, so kudos to them as well!

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

A tad of a slow start. Mostly because we really didn't know their process. Some good information…read morewas shared in a conversation I had with the manager Ryan. They really are trying to make this place no pressure. While currently they are going through growing pains due to increased foot traffic and customer demand. Coming off of the slower winter season they have had a rush of customers likely due to their great pricing and no pressure environment. We got a great deal and will certainly be back knowing what we do now. Thanks again Ryan for your help!

The intros, punctuality, communication, clarity of the potential products they're selling, customer…read moreservice pre/during/after the sale..the big screen in the lobby I waited an hr for, was nice I guess. Didn't go there to watch TV tho. This conglomerate sadly embodies what "Big Automotive" has become. What these clowns should be saying is: "We don't haggle with customers"..NOT "we don't haggle over pricing" Do they just buy these vehicles at just 1 set hard price. 2 days after rolled off lot, engine lite on, which brings up "How did it pass emissions?" Flat tire w old stripped lugs. Hope that tire you swapped out works well for someone. You couldn't pay me to find a compliment here

Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.