Made an appointment while traveling through the state to fix a rock chip. The techs were prompt and…read morecourteous. Repair started immediately on my arrival and was beautifully done in 15 minutes and price was super fair. Compared to the big chain auto glass place I called first, Act Fast was superior in ease of scheduling and far superior in price. Very highly recommend, Bend is lucky to have them.

Five stars! Old guy…read moreneeds a replacement for his van's badly cracked windshield, grumble grumble. Made an appointment. When I showed up they were waiting for me (in a good way ). They were very polite and friendly. Took about 30 minutes, start to finish. Sat in their comfortable lobby surfing on my phone, watching them work, drinking Keurig French roast umm hmm good. Installation was very professional. Cost was exactly what they told me over the phone. Would use Act Fast again in a heartbeat. Completely happy and satisfied!

Fast and easy drop off and pick up. Their price was almost $100 less than others…read more I would totally recommend them and wish I had it replaced sooner if I knew it would be so easy and reasonable price

Quick response, timely appointment, great service, easy communication, priced right! Four days from…read moreinitial communication, our new windshield was installed. Thank you Victor!

They were so easy to work with. Gave me a great Price,…read moreshowed up on time and got my car done quickly.

My husband and I both had chips in our windhshields from a local road repair issue. The Deschutes…read moreCountry Risk Management office referred us to two auto glass companies, where one company never picked up their phone, and the other company was Auto Glass Pros who promptly picked up my phone call, scheduled a meet the same week, successfully repaired my husband's windshield chips onsite, and recommended to replace the windshield for my car due to extensive cracks and deep chip issues. We had an exceptional experience with Dylan from Auto Glass Pros and will recommend his professional assistance in the future.

Very highly recommended! New rear windshield while I waited....super fast and efficient and less…read morecost than I figured. Excellent!!

this place is absolutely amazing. the staff are friendly, knowledgeable, and approachable. just had…read moremy windshield replaced there. later that day, i noticed that some of the windshield adhesive had gotten onto my seats. i brought it back to ask how i could clean it. their solution? WE WILL DETAIL YOUR CAR FOR YOU AT NO CHARGE. are you kidding me? later that same day, noticed a manufacturer's defect in the windshield. their solution? WE WILL REPLACE THAT FOR YOU AT NO CHARGE. PLUS, we will fix the trim on your car that SafeLite messed up. 10 out of 5 stars. cannot imagine recommending a business more than this one. customer first service, the way it should be. no legalese. no excuses. just solutions. they stand firmly behind their work, and still have affordable prices. do not look anywhere else for windshield replacement and/or car detailing. they do it all. with grace, timeliness, finesse, and care.

I have a 2001 Lexus and this winter while driving on 97 a rock cracked my front windshield. I tried…read moreto contact chip and the phone went to voicemail and told me the voice mailbox was full. I sent a message through yelp and got a response the next day that it would be $350. He then said that before proceeding he would have to inspect the vehicle because it was over 20 years old and asked for my address, so I gave it to him. Four days later he tells me he can't do it because it wasn't a running vehicle. Funny enough I was driving the vehicle back from the store when I got the text. It has been 5 days of run around and poor communication and now I am back to square one to find someone to replace my cracked window. Chips mobile Glass Repair was a giant waste of my time. REPLY to his response: I contacted you about a 2001 Lexus. I gave you my phone number! My most charitable guess is that you came to my house when I wasn't home, without contacting me first, and saw a 1982 Toyota Land Cruiser project sitting by my shop and somehow could not tell the difference between the two cars and still wouldn't call or ask any questions. If you answered your phone or called anyone back this could have been sorted out in 2 minutes! This has been a ridiculously frustrating experience and very unprofessional behavior. I called him to sort it out and he cussed and yelled at me and wouldn't listen to a thing I said. This was shockingly horrible behavior.

There are some fantastic auto glass businesses in Bend but this is very convenient if you want…read moresomeone for chip repair to show up on time, do a solid job and do the repair in your driveway. Nice gentleman too...

I had glass shower doors installed By Break Away Glass. Staff and owner support was great. When a…read moreproblem with the glass arose, they readily came to the rescue, replaced the glass without charge, and were very responsive and professional. Would definitely use this company again!

BEWARE!! I brought my car in to replace the regulator on my side window. I was told no more then 2…read morehrs. 4 1/2 later door still not fixed ( now need a motor) I was informed that they scratched the tint on the window really bad. The guy that was working on my car Christopher decided to leave in the middle of his shift so a new guy training was doing the work. I was told to bring my vehicle back on Monday to replace the motor & tint. Frank stated no more than 2 hrs. It has now been over 4 hrs now. I have been told for the last 2 hrs it's just about done. Christopher who claims yo be a senior citizen at 54 has done nothing but verbally abuse this 67 yr old woman. While sitting in their filthy office with my head down he comes in and starts giving me shitcabout being impatient then calls the police because at this point I'm getting pissed getting lied to all morning. If I had enemies I wouldn't even refer them to this place. ​​

After my previous experience elsewhere, I was relieved to finally find a shop that listened to what…read moreI was actually saying. After exchanging emails with Sound Fast, I scheduled a drop-off time for my truck. When I arrived, I was greeted professionally, and all of my concerns had already been documented. We went out to my truck together to listen to the stereo issues I had been experiencing. The sound was adjusted immediately and sounded much better, although the cutting-out issue still needed to be addressed. While they had my truck, they corrected several things that had been missed by the previous installer. They properly installed the USB port instead of leaving it hanging out of my glove box, removed an old microphone from a previous stereo installation, and installed the backup camera that I had asked to have installed but was never completed by the previous shop. Most importantly, they took the time to properly diagnose the root cause of the problem. It turned out the speakers were faulty. While I still need to replace the speakers, they successfully fixed the issues that had been driving me crazy for months--the stereo cutting out and the battery drain problem. I really appreciated the customer service. The team listened to my concerns, communicated clearly, and treated me with respect. I never felt like a nuisance or that my concerns were being dismissed. Unfortunately, I ended up spending about $700 to get to the root of a problem that likely could have been identified much earlier, but that wasn't Sound Fast's fault. They were the first shop that actually listened and took the time to diagnose the issue instead of simply replacing parts. If you're looking for a shop that values customer service, communication, and proper troubleshooting, I'd definitely recommend Sound Fast. They fixed problems that another shop missed and gave me confidence that my vehicle was finally being looked at the right way.

Well, when you call about one of the most common fuse and fuse holders and they don't recognize the…read moreindustry standard name it should have been a clue. But when they say yeah we have it but drive down so we can look and make sure just know it's a waste of time. AGU fuses are bog standard amp and battery fuses, so here are a few others as well that have standard names not associated with brands and hay come in all sorts of kits but what a bunch of donuts.

I'm so grateful for the kindness and honesty shown by Crabtree Auto Body when helping my…read more87-year-old mother with her car. She's been there a couple of times, and each time they treated her with patience, respect, and fairness. It's such a relief to know there are still honest people out there who truly care and don't take advantage of elderly customers. Thank you for taking such good care of her -- we highly recommend Crabtree Auto Body! Connie Zettle Mitchell

This is a great shop! The folks there are kind, helpful and HONEST!…read moreThey were by far the best price and most flexible for what actually needed to be done. I would give them 10 stars if I could!