The service department is sketchy. They use autozone parts that are double the cost of a walk in…read more I understand Murdock is a business and needs to make a profit but charging double for an Autozone part seems a little off to me. I though dealerships you manufacturer parts but I guess not. They did drop the price after I mentioned it but how many people trust them and are getting screwed. Also, they don't tell you until the end that there is a 2.5% surcharge for using a credit card. I didn't know business charge the surcharge for credit cards. I know businesses get charged by the credit card companies but I have never seen a business pass that to the customer. A little notice ahead of time would have been great. Anyway, I'd watch out for this place, make sure you review line by line what they are charging you for.

Almost a good buying experience…read more My wife and I purchased a brand new car at Murdoch Hyundai last week. Overall, the dealership experience was fine - everybody was friendly and curteous as one would expect them to be and the finance guy was actually decent and didn't try to puch a bunch of extras on us. My problem was with the salesperson, Adah. She was friendly and responsive but was virtually clueless about the options and features of the vehicle we were planning to purchase. She thought the 147 horespower Hyundai Kona had "about 300 horsepower". She said the vehicle we bought (Kona N-Line S) had adaptive cruise control which it didn't on that trim level. She said the navigation works without a phone being paired which it doesn't. She suggested that there is no need to follow the 7500 mile oil change interval specified by Hyundai and instead said "most people just stretch it out to 10,000 miles". WHAT!!! Why would recommend I void my warranty??? She said window Tinting would be done on Tuesday - it was done on Thursday. Basically, I felt everything coming out of her mouth was just a guess that she was comfortable presenting as fact. Overall, I have no problem with the dealership but having a salesperson make so many mistakes misrepresenting / incorrectly representing a vehicle is unacceptable.

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you

Wow. Bought a vehicle from out of state. Trusted the brand from familiarity. Flew in and picked it…read moreup: Didn't even make it to Salt Lake without a tire going flat... Still haven't been able to get the cigarette smoke out of the interior that was covered by an air freshener. Windshield wiper sprayers didn't work. All of these I dealt with, because I shouldn't have bought sight unseen. Today I found a key FOB wedged underneath the rubber cup holders. When I removed it, it downs work as a stand alone key fob and the key fob I was given no longer works. Shady, shady, shady....

I think this business is a bit of a scam, in my experience. The CO location had a vehicle…read moreadvertised on Facebook, after driving to see it, and making an offer I learned a bit more information. The vehicle is personally owned by a manager, not the business. I was told this along with since it's his personal vehicle he doesn't need to sell it. Note that I am not unhappy my offer wasn't taken, what is wrong is to sell a personal vehicle and represent it as dealer owned. Then on top of it, they want a dealer doc fee. In CO when you buy a vehicle from a person there is nothing needed but a signed title, the seller doesn't collect taxes, or do any other paperwork. What kind of scam is this place running. I have to say the salesman was doing good, for a used car salesman, but these businesses practices of selling personal vehicles not even owned by the dealership and charging doc fees, etc. is extremely sus. I'd avoid this dealer at all costs, nothing different or better or worse than any other dealer.....sad.

Wasn't planning on buying a truck, but then we met Mark Hernandez! As for salesmen, he was tops in…read moremy book! He showed us the truck we were interested in, got a similar one off the lot nextdoor to compare, and gave us time to think about our options. He's fair, patient, honest, and not overly pushy like the stereotypical salesman! We were given a very fair trade-in value for our vehicle and drove off with our beautiful 2019 Tundra Crewmax! Everyone we encountered at this store was very friendly and helpful!

The service package is a scam. If something happens to your car you will loose thousands of dollars.read more

My most recent visit at Young Honda was for an oil change and to check some filters and a few other…read moregeneral things. I think my Dr. calls them a "Wellness Visit" when I see him but I think that saying works well for making sure my car is in good shape too! I had a young man named Kelten Christensen as my service advisor and thought he did a great job making sure my cars needs were taken care of. I'd gladly have him help me again next time. To top things off after the service part was done they washed my car and did a really good job. Not just a hose it off wash but actually made my car look nice! Thanks again to Kelten and the rest of the crew at Young Honda!!!

This dealer needs an investigation in its sales practices . I believe Justin or Jayson with…read more Zachary full blessings is a low life snake that has a system to get you to sign for things you did not want or need. Here is what I appently agreed to . Lojack 798.00.( did not want ) JM&A Road hazard $ 895,00. ( no ida what that is) But I bought it.. Pro pack $898.00 that floor matts . Weathertec better Matt at 1/2 the price. Matts were in the car on the lot and sales rep said no extra charge yet not true once again. Full clear bra for $2,285.00. This is a $5.00 piece of plastic put on your hood and on door handles. Absolutely worthless. Would you in your right mind pay that money for all of that? Full standard tint. $614.49 double what you would pay elsewhere and not wanted. Here is my warning. None of these people working there care about you ,your deal or even being honest with their customers. They misrepresented the product to me, and took advantage of my trust in them. Now this is just my opinion and coming from a point I can't prove now and may not be the case, however I believe the I pad was altered after signing or the display just does not give you a full picture of what your signing. On one printed page I have and am sharing with the department of motor vielcals in my complaint it looks like on left that contains my payments schedule, and the right have of itemized list of the crap I did not want .It looks like it was copied two separate times so I would not see the list of crap I did not want. , but then again I was verbally told over and over again by Brandon the sale rep their included in the sale thus I let my guard down. My warning to you is this . there not your friends in there. despite the smiling faces and howdy partner You will have to fight for the deal. Do not sign anything you don't understand or sign in a fast manner on the I pad. Make them give you a copy of all paper work you will be signing before the I pad gets put in front of you to do the final signing. That is a must due the actions of this dealership in the past. Read it all . I pawned my bad deal off to a sales rep that works for my company and went to Car Max and got a better deal on about the same Honda at 150.00 a month less, $8000 less and its a touring with only 5000 miles on it. At least go there first. before going to any young Honda dealership. I,am sure they have classes on how to stick it to you and are incentives . car max sales reps are not on commission. Just be advised. PS no complaints on the car Honda makes a great ride.

These guys fleeced me and got me with some very creative financing…read more Without going much into details. Cross your T's and dot your I's,look over your contract well. I left actually owning $2000 more than what we talked about. I thought I was great at buying cars, these guys show you that your not as good as you may think, lol. I was a complete idiot but I'm hoping I can save one person from the shady way they sell cars Miller Carzz, you got me, but you never know, maybe I will take you up on the second car wash for free. It's the least you can do after charging me $1000 for the parting gift. I must say, well played

I came in with the intentions to buy a new (possibly used) car. I got an advertisement in the mail…read more I came in and saw all the employees sitting around shooting the bull. I talked to all of them at once while most were just sitting around giving belittling looks. I guess it must be because I am a young consumer or possibly because I am a minority but I thought, this day in age we'd all be treated equally. I was really disappointed with the treatment and went down the road on Main Street to Wilson motor. They had an array of options and I was treated with a professional greeting and respect.

1 star is too much for these guys. I truly don't know how they are still in business. These guys…read moreare lying con men, scammers and only out for your money. I have never been lied to so much from a business who claims to "care". Dont buy a car from them if you want to get lawyers and police involved! They have held my car for almost TWO YEARS now! The transmission had went out shortly after buying the vehicle, and they blamed me for it despite being told from an Allstate trusted mechanic that it was NOT MY FAULT, and they calculated over $15,000 worth of damage from the previous wreck which they failed to disclose with me. I also had a 3 year warranty of which the bank that owns my car told me that the warranty should cover the transmission. Rich's cars n credit has lied and told me that it doesn't cover it. I've been way too nice holding back my review and honest opinion, but I just simply can't anymore. Save yourself and buy from someone else!

Absolutely the worst most dishonest dealership ever. They are straight from hell. They are…read moreshady, rude and scammers. Don't trust them with anything because they will sell you a crap vehicle with known issues and jerk you around for months. They will scam you in more ways than one. Don't waste your time. One star is WAY to much for these horrible people.

Okay, maybe I'm comparing Apples & Oranges, and it's been a while since I've bought a car but the…read morethree dealerships here in the valley need to take some lessons from their Big Brothers in Salt Lake. I stopped by Wilson Used Cars Thursday late afternoon, and my wife walked the lot for 30 minutes and nobody came out to greet us. We thought about going to the new car lot but decided if they didn't have time for us @ one lot why would it be different. We try to see him on Saturday, but didn't get responses, came into town, got a message just prior to our arrival, We decided after three different poor experiences here with different dealerships in the valley, we decided to try in Salt Lake City. Here is what I expected: be treated like a valued customer (I mean I'm wasn't going to spend a lot of money but work with me). Just because I wasn't going to buy a $60,000 car treat me like I was. Take the time to listen to me and answer my questions. Give me options. Don't expect me to pay MSRP. Two of the three dealerships here, must be doing well enough to gouge customers and have customers pay full price but I didn't. The third, could not be bothered because we wondered the lot for 30 minutes and not one salesperson came out to talk to us. I really, really wanted to support local businesses and be treat me like a Family Member. It just didn't happen. Thank You Miller Toyota in Murray

We had a wonderful experience at Wilson Nissan Auto in Logan Utah. Magnus was very helpful. He…read moremanaged to keep both of our kids who were looking for cars happy. Wilson Motors was great to work with. Their vehicles were clean and detailed. We looked at other cars elsewhere but they didn't even compare with Wilson Auto. When it came time to sign on the dotted line Kaden was very helpful as well. We felt no pressure at any part of the sale. Just a clean, friendly atmosphere. Thank you Magnus and Kaden for making buying 2 cars easy and stress free.

This is a satellite location out of preston idaho. I made an appointment for an oil change. Arrived…read moreand Jeramie helped me. I waited in the waiting room for about 45 minutes and my car came around for pickup. Oil was changed, car was washed and a tech inspect was completed. They found a loose battery cable on the tech inspection and tightened it up probably saving me a dead battery later. They only charged me for the oil change, but went above and beyond to look out for me and my car. Business was clean and friendly. Will definitely go back. Great service! Hard to find.