A few weeks ago I travelled from out of state to buy a Jeep Wrangler Sahara at Truck Ranch. Spending 30k is nothing to take lightly and thankfully Trent and Ty were super supportive throughout the whole process. I had a unique situation--as I live in Durango, CO, eight hours from Logan, UT, I wanted to be pretty confident when I left quarantine and traveled to the vehicle it would be because I'd be driving back in it. Trent took extra photos for me and a video, and he drove the Jeep to a third party where I had it inspected. I appreciated that extra service and his flexibility to work with me remotely. The next day, Ty worked with me and my credit union through all the financing. Within two days of first seeing the Jeep online, I traveled to pick it up. Overall, I really appreciated the customer service. That said, two things still sit with me as room for Truck Ranch to improve:
1. As of three weeks ago, Truck Ranch was not taking the COVID-19 pandemic seriously. Although everyone at Truck Ranch knew I was coming to get the vehicle, a gentleman who worked there spent some time inside my Jeep without a mask and my car was not sanitized before I took possession. I also had to ask Trent to wear a mask while we finalized things in the office (Ty would not). Trent quickly apologized, took his mask out of a backpack, and put it on, but then he proceeded to say how "laid back" they all are at Truck Ranch, which I'm sure he didn't think was offensive, but the implication from that comment entails that I am not "laid back" because I wear a mask and consider my own health and the health of others. To note, throughout my hours in Utah, I received three emergency texts from the state of Utah about rising COVID numbers there, all of which stressed the importance of masks and sanitizing.
2. When you spend 30k you should drive off with a full tank of gas--that's just a classy business move. My Jeep had a little less than half a tank when the keys were handed to me.
Still, overall, I am super happy with my purchase and would recommend Truck Ranch. Although, I'd give them an even bigger shout out if they took safer precautions with COVID and topped people's gas tanks off when they drive off in a new vehicle. read more