I had a car issue while traveling thru WV and after 3 repair shops couldn't fix it L & S came…read morethrough with a quick repair and held my car until I could make it over to pick it up. Jeremy in the service department was phenomenal. So accommodating and kind, can't thank him & the service managers enough for continuing to help me thru an issue I was having after the fact as well, they really took care of me

We have never had a better car buying experience. They remembered us from our prior purchase. Other…read moresalesman talked up with us and we always had a cold drink. It took hardly any time to get things done. They really know their customers and make them feel welcome. I've always wondered how people go out and end up buying a car when they haven't shopped around. This level of service is how. Thank you L & S. Brad and I were just blown away

Brough the car in on a Thurs at noon, they said they needed to order the replacement thermostat but…read morecould have it done the following evening. They never called and never picked up my numerous calls to figure out if/when it would be done. The following Wed I just show up to see if it was done, I figured an extra 3 days would be enough for them; apparently there was a miscommunication and they still hadn't fixed it. They were nice about it but the lack of communication was a huge pain.

What a joke. Save yourself time go ANYWHERE else. Sales manager is the rudest person I ever met…read more Building and facilities really need an update also.

Professional and courteous! Offer great deals. I just purchased my 6th vehicle in 4 years from…read morethem today. Wouldn't think of going anywhere else!

I will never buy from this place again I pick out a jeep and it was during the snow week that we…read morehad a couple of weeks ago ago I noticed a little bit of paint missing on the fender well I asked could they fix the issue where I'm giving them 19000 and all said and done with the bank it came out to a almost 27000 for this jeep they said no we will not fix that so I was like okay it's very small I can due it myself so I finally got to get this thing cleaned up about a couple days ago or so I noticed there was a lot of paint issues dents and the the outside window pieces on one side was broken in half and keep in mind the window piece wasn't cheap and got all the damage appraised by a loyal paint and body shop its gonna cost roughly almost 2500 dollars to have it fixed so then the messed up thing is I was driving it yesterday the check engine light comes on says o2 sensor so I take it back to them because I got a warranty on the vehicle figured it would be covered specially where I've only had it a couple of weeks and to make it right they would fix it no cost any other places would have where I've had it such a short time oh no they said I'll have to pay up to 500 dollars more likely to get it repaired but if it goes over 500 I won't have pay any more than the 500 plus tax the point is when iv had warranty on my vehicles I don't have to pay out of my pocket specifically if I only had it for a few weeks and not only they got me good on those damages I'll tell you what and I've bought quite a Few cars over the years and when other dealers that sell you car 19000 plus there ain't no problems or damages to all you other customers make sure you pay attention to what vehicle you are buying from them because specially there used selection they wont fix a thing they just what your money and it's sad because you got people like me that works two jobs to survive and can't afford things like this but like I said I will never buy from here again

Cancelled my warranties after refinancing car I bought on march 7, 2026 I'm owed refunds getting…read moreclose to 60 days no refunds or responses from dealership very disappointed in how all this was handled

Very poor follow up service. They have played pass the buck on a warranty issue on a Hyundai Tucson…read moremy wife owns. We talked to corporate and they can't even get their own dealer to do the right thing. They have had our car for over 2 months on a check engine light issue. I would think twice before buying from these guys if their back end service is this bad. This dealership changed hands and service has gone down hill big time. Do yourself a favor Don't get yourself in the situation like we are dealing with. Don't give these guys you hard earned money, they don't appreciate their customers.

Big shout out to SHEETS ! I was in a panic , 1000 miles from home in my RAM VAN and they set my…read moreissue straight in no time at all ! They were kind, quick and even gave me tourist recommendations to the Coal Mine! Thank you for saving another old lady on the road visiting West Virginia.

Took my wife's Grand Cherokee in for a state inspection, oil change and alignment. Service…read moredepartment refused to pass vehicle for state inspection due to the brakes. Rationale given was that the brakes couldn't necessarily be guaranteed good for the next two years. Significance of this is that the state of West Virginia passed legislation that inspections are now good for two years. Technician could t give any type of estimation as to WHEN the brakes would need replaced, only that he felt like they would need to be at some point over the next 24 months. This was seriously disappointing, as we have purchased my wife's last three vehicles here and after this type of treatment by the dealership's service department will likely not be going back. Oh well, can always make the short trip to Ramey in Princeton or Northside in Summersville if Sheets suddenly forgot how to treat loyal customers! Would rate this zero stars if that were an option.

Do NOT recommend. We purchased a vehicle from the Dutch Miller lot near Sophia WV in Sept 2023…read more These people are the reason auto lots get bad reps, straight lying slime balls. They "say" a 31 point inspection has been conducted before purchase, only for issues to arise the next day. We were told the breaks screeching was where it had sat, give it time & the sound would go away. I mean, why would they sell a car less than a year old with bad brakes... ha. They can & THEY DID. After our 1st "complimentary" oil change, they brought out a bill for almost 515 bucks for new brakes... uh, what? So yeah, there's that. Not to mention how the vehicle was supposed to have been detailed 2 weeks after we had it (why wasn't it cleaned prior to showing it on the lot)? The guy who performed said detail a couple weeks later must've been blind. It's almost like he sprayed the carpets with water & called it a day. After wasting 3 hours of our time, I detailed it myself. These folks should be ashamed, but I'm sure they're all pretty pleased with their skeezy ways. Proceed with extreme caution when choosing to visit this trash establishment.

Do not buy a car or truck from these creeps. And never…read morecomplain to them in person. My "new used " car I purchased from the dealership, 2019 4WD Ford Escape has a cluster panel failure issue ... the dealer service manager refuses to fix the car after a service employee mechanic witnessed the car panel and consequentlymade an appointment for repair.. I showed the problem to Mr Wise (purchased through him) and the car is under both factory and extended warranty . Finally they agree to fix it ... I drive over 47 miles ... sit in the waiting room from 8:30 to 11:30. Employee comes in says my car is ready. Except we didn't fix your instrument panel as still the computer won't recognize the fact the part is defunct. I went specifically to have that repaired so I can see the dashboard at night. I complained. They pull their very aggressive service manager out who immediately tells me I have to leave ... I said I'm not leaving until someone comes up with a plan to fix my car. It's not safe. I was escorted out by force at the hands of a Beckley police officer. Who grabbed my bad arm and yanked me out the door. The State Police were very nice to me. Sadly I witnessed the same service treatment given to an extremely elderly woman (I'm 64) ... she was in tears .... complaining they said they were going to fix her car very upset. Tattoo guy comes out and tells this raisin of a woman that if she doesn't leave he's calling the police. It is thier habit I've learned. Not only was I lied to but I realized when I cut home the carpet under the driver's side was ripped up. So apparently they did something behind the dash. I have no idea what. I'm now taking my business to Princeton dealership who were very nice and will honor the warranty and replace the failing panel.

Learned my lesson, brought my car here because I blew a piston, back in August 2022, and was…read morewaiting for carshield to ok the fix, they denied my claim, after I paid to get my engine dismantled. Came and got the car. Was setting in there lot almost 8 months, come and picked the car up, with all the old engine parts in back of the car, came home to find out alot of my parts came up missing while it was there... My resonater pipe was missing, my Samsung ear buds pro come up missing, and a lot of important bolts for my new engine to be installed was missing... This is by far the worst experience I had with this company... I originally purchased car from them... And I am very disappointed that my parts came up stolen while it was setting at Thier dealer.... Charles hodo... I will never advise anyone go here. I had pay several hundred more dollars to just get my new engine installed because parts came up stolen from my 2014 Subaru Impreza.

Moved away from the Subaru dealer where I bought my car, and had to find a new dealer for service…read more Hometown fit the bill. Very friendly and professional.

Sold me a 2015 kia with a bad inspection sticker that blew up 6 months later...DO NOT GO HERE!!!read more