worst place to go to get anything done to your vehicle. they finished my car in the first 15…read moreminutes of me being there, yet they didn't decide to tell me it was ready until 2 hours later!

I had a car issue while traveling thru WV and after 3 repair shops couldn't fix it L & S came…read morethrough with a quick repair and held my car until I could make it over to pick it up. Jeremy in the service department was phenomenal. So accommodating and kind, can't thank him & the service managers enough for continuing to help me thru an issue I was having after the fact as well, they really took care of me

Sad.... I have shopped at the "Beckley Auto Mall" since the mid 90's. ive probably bought 3 or 4…read morecars there since then. No matter my finances or credit history back then, I NEVER left without getting the deal done. The new " Dutch Miller " Beckley Automall may look like an upgraded old familiar face, but I assure you, the fancy new " Dutch Miller " sign does not hang proudly over an improvement on the original brand. I believe the worst part of what I am about to tell you, is that I even knew the salesman from previous positive transactions and I've known the finance manager for many years, and went through him at other dealerships. So, I called About a vehicle I seen on the lot. I was told the vehicle was $20,300. I was also scheduled for a " VIP Meeting" and told I would be meeting personally with the sales manager. This is the first crock of garbage that I was given. So, I go to my " VIP" meeting and a salesman finally walks down and talks to me. I, at first was pleased it was someone I had bought from before. I told him I wanted to trade in my current vehicle. he let me test drive the vehicle while they looked at mine. I came back and was invited into the salesman's office while they " worked "up my deal. I also told him I didn't want to put any money down, as I had just bought property. Now granted, my car has a few minor issues for a 2014, but it's also something that is no longer made and in high demand. So, although it won't hit the $9,000.00 top kelly blue book value, I have been offered a few times from Carvanna to buy it straight out for around $7500.00 which is far above the under $5000.00 I still owe on it. About 15 minutes go by, and the salesman returns and asks me if I " have " to use the car as a trade In? I told him I don't " have to" if I can get a better deal without it? He said ok and went back out. Now the truth to this is they didn't even want to even give me payoff for my car. now my credit isn'tt stellar, but its not in the tank either. My debt to income ratio Is excellent. here is what happens next. The salesman comes out and tells me they got me approved, but I needed to pay 5 thousand up front? So, let's look at this for a minute... I want to trade in a car, you won't give me anything for my trade. Next, I'm approved for a loan, but you want me to pay 5 k up front? Now here is where it gets sketchy... I was never brought into the finance office to even discuss this deal? I was never set down and shown numbers? I was just told this and basically left at the door. So I thought ok, maybe I take the deal? I called back and was basically blown off by the salesman. I called again and ask for the finance manager. I was given his voicemail and never got a return call. Later, I looked online, and the car was advertised for $1000 less than they were " working" into my deal. $19,300 to be exact I Went by the dealership the next morning, and the vehicle was gone... sold? So, let's recap, you won't give me a trade in, you won't even discuss the deal you offered me, the vehicle was advertised for less than you priced it to me at and hit my credit with inquiries for? And you never called me back and the car was gone the next day???, and I knew the people I was dealing with for many years.... So, you tried to rip me off? You lied to me About the price, and you basically treated me like a second class citizen because I didn't have stellar credit...? or, what was it, you had some personal Vendetta against me? You didn't like how I looked ? Or was one of your buddies or someone working there wanting that vehicle? I would go back to the ripping me off theory, but given I was never given the chance to discuss my options, it was more like you wanted to offer me a bad deal, because you had other plans for the vehicle.. If that's " VIP treatment, I would hate to see the standard deal. AS FOR MYSELF AND MY FRIENDS AND FAMILY, WE WILL NEVER STEP FOOT ON THIS LOT AGAIN......

Dakota Adkins was a great guy to interact with. He was very helpful with any questions I had and…read morewas very easy to talk with. I walked away with a vehicle that I Love, and so does my kiddos. Next time you need a vehicle, go see Dakota.

Cancelled my warranties after refinancing car I bought on march 7, 2026 I'm owed refunds getting…read moreclose to 60 days no refunds or responses from dealership very disappointed in how all this was handled

Very poor follow up service. They have played pass the buck on a warranty issue on a Hyundai Tucson…read moremy wife owns. We talked to corporate and they can't even get their own dealer to do the right thing. They have had our car for over 2 months on a check engine light issue. I would think twice before buying from these guys if their back end service is this bad. This dealership changed hands and service has gone down hill big time. Do yourself a favor Don't get yourself in the situation like we are dealing with. Don't give these guys you hard earned money, they don't appreciate their customers.

Big shout out to SHEETS ! I was in a panic , 1000 miles from home in my RAM VAN and they set my…read moreissue straight in no time at all ! They were kind, quick and even gave me tourist recommendations to the Coal Mine! Thank you for saving another old lady on the road visiting West Virginia.

Took my wife's Grand Cherokee in for a state inspection, oil change and alignment. Service…read moredepartment refused to pass vehicle for state inspection due to the brakes. Rationale given was that the brakes couldn't necessarily be guaranteed good for the next two years. Significance of this is that the state of West Virginia passed legislation that inspections are now good for two years. Technician could t give any type of estimation as to WHEN the brakes would need replaced, only that he felt like they would need to be at some point over the next 24 months. This was seriously disappointing, as we have purchased my wife's last three vehicles here and after this type of treatment by the dealership's service department will likely not be going back. Oh well, can always make the short trip to Ramey in Princeton or Northside in Summersville if Sheets suddenly forgot how to treat loyal customers! Would rate this zero stars if that were an option.

Do NOT recommend. We purchased a vehicle from the Dutch Miller lot near Sophia WV in Sept 2023…read more These people are the reason auto lots get bad reps, straight lying slime balls. They "say" a 31 point inspection has been conducted before purchase, only for issues to arise the next day. We were told the breaks screeching was where it had sat, give it time & the sound would go away. I mean, why would they sell a car less than a year old with bad brakes... ha. They can & THEY DID. After our 1st "complimentary" oil change, they brought out a bill for almost 515 bucks for new brakes... uh, what? So yeah, there's that. Not to mention how the vehicle was supposed to have been detailed 2 weeks after we had it (why wasn't it cleaned prior to showing it on the lot)? The guy who performed said detail a couple weeks later must've been blind. It's almost like he sprayed the carpets with water & called it a day. After wasting 3 hours of our time, I detailed it myself. These folks should be ashamed, but I'm sure they're all pretty pleased with their skeezy ways. Proceed with extreme caution when choosing to visit this trash establishment.

Do not buy a car or truck from these creeps. And never…read morecomplain to them in person. My "new used " car I purchased from the dealership, 2019 4WD Ford Escape has a cluster panel failure issue ... the dealer service manager refuses to fix the car after a service employee mechanic witnessed the car panel and consequentlymade an appointment for repair.. I showed the problem to Mr Wise (purchased through him) and the car is under both factory and extended warranty . Finally they agree to fix it ... I drive over 47 miles ... sit in the waiting room from 8:30 to 11:30. Employee comes in says my car is ready. Except we didn't fix your instrument panel as still the computer won't recognize the fact the part is defunct. I went specifically to have that repaired so I can see the dashboard at night. I complained. They pull their very aggressive service manager out who immediately tells me I have to leave ... I said I'm not leaving until someone comes up with a plan to fix my car. It's not safe. I was escorted out by force at the hands of a Beckley police officer. Who grabbed my bad arm and yanked me out the door. The State Police were very nice to me. Sadly I witnessed the same service treatment given to an extremely elderly woman (I'm 64) ... she was in tears .... complaining they said they were going to fix her car very upset. Tattoo guy comes out and tells this raisin of a woman that if she doesn't leave he's calling the police. It is thier habit I've learned. Not only was I lied to but I realized when I cut home the carpet under the driver's side was ripped up. So apparently they did something behind the dash. I have no idea what. I'm now taking my business to Princeton dealership who were very nice and will honor the warranty and replace the failing panel.

Learned my lesson, brought my car here because I blew a piston, back in August 2022, and was…read morewaiting for carshield to ok the fix, they denied my claim, after I paid to get my engine dismantled. Came and got the car. Was setting in there lot almost 8 months, come and picked the car up, with all the old engine parts in back of the car, came home to find out alot of my parts came up missing while it was there... My resonater pipe was missing, my Samsung ear buds pro come up missing, and a lot of important bolts for my new engine to be installed was missing... This is by far the worst experience I had with this company... I originally purchased car from them... And I am very disappointed that my parts came up stolen while it was setting at Thier dealer.... Charles hodo... I will never advise anyone go here. I had pay several hundred more dollars to just get my new engine installed because parts came up stolen from my 2014 Subaru Impreza.

Moved away from the Subaru dealer where I bought my car, and had to find a new dealer for service…read more Hometown fit the bill. Very friendly and professional.

Sold me a 2015 kia with a bad inspection sticker that blew up 6 months later...DO NOT GO HERE!!!read more