This clinic's MT is the best I have ever had out of other clinics, MT Five Stars! This MT knows…read morewhat to do, and the results are fairly quick! Everybody works together, including all the staff. Very happy with all the results.

Do not trust this business. Run as fast as you can to another PT company. My son's approved L&I…read moreclaim is now being billed to me. They ask for your personal insurance and a signed document saying you will pay upfront. I explained to them multiple times this is an approved L&I claim and I will not, nor my insurance be responsible. They are now trying to wreck my excellent credit by billing me for over $1200. Each time I contact them they say to ignore the bill, it's a mistake, but continue to bill me. Snakes!!

Love coming here anytime I'm referred for PT I make sure they send me to Dr.Brian ! He's super…read moreinformative during every visit and actually cares and makes sure I'm doing each exercise correctly! I've been to other PT places where they put you in a corner and forget about you but not at summit rehabilitation they are with you every step of the way watching your form and guiding you through each step ! Love the positivity from not only the doctors but the office staff thank you all for caring about your patients !

I am still going; but, Brian isexcellent. Since I've been going I am no longer dizzy, my headaches…read moreare gone but we are still working on a neck muscle I tend to abuse. As for the staff the nicest ever. Helping you, making sure you are comfortable when Brian is with another patient and you are enjoying the lovely heat pack after the workout. I recommend this place highly

This place is the best! I've been to physical therapy for various minor aches and injuries over the…read moreyears, but none of the other clinics I've visited have come close. I chose PNW Physical Therapy initially because I needed to find a clinic within walking distance from my home. I had surgery on my shoulder which meant that driving wouldn't be an option for a couple of months. Andrew was my primary PT, but I also saw Kylie a couple of times and got to know a few others around the clinic (including the owner, Jamie, who is awesome!) over the ~4.5 months I was going. Every session was 1-on-1 for the full 50ish minutes, which was different than any other clinic I had been to. Each appointment started with some assisted stretching and mobility exercises before moving into range of motion and strengthening. Every exercise was demonstrated for me and my therapist always ensured I wasn't experiencing any pain or discomfort. My main interest was getting back to a place where I could golf again, and after a couple of months spent restoring my range of motion, we started doing exercises that were more tailored to my activity preferences. The office was cooperative with my financial circumstances and honest throughout the entire process, never trying to schedule my for excessive appointments or take advantage of the situation. I'm now happy to say that I've been cleared by my surgeon to resume full activity and he was very impressed with my progress over the months. Now that I'm all finished, it feels kind of weird to say that I'll miss going to physical therapy every week!

Yesterday marked the end of my therapy with PNW Therapy. I have gone to other therapists for knee…read morereplacement and hand surgery. This time I picked a different therapist for knee replacement. I am so glad that I did. Jamie Lee was my therapist. He was a joy to work with. He listened to what I had to say, even if it was off the subject. They got me an extended prescription. As I was still have knee problems after 3 years. Bottom line is, I will never look for another place for therapy as this is now my place for any kind of Therapy. Aloha to all at PNW. You made an 83 year old feel like an 80 year old. Lol. Thanks

Just wanted to shout out Jarlo, Macey and the rest of the team at Gateway IRG! I was so impressed…read morewith the personalized care I received. they made me feel at ease and I can see how much care they put into their work. Thank you Jarlo and Macie for helping me heal and for helping me get through a difficult situation. I am a big fan!!!!

If I could give zero stars I would. IRG is rude to patients, charges them violating human reason,…read morecancels your appointments and moves them at will and has not customer service. IRG does not care about patient recovery but charging $50 for cancelation when patients are 5 min late. The young staff in the front desk seems very annoyed with their jobs providing no customer service. They do not give you confirmation for your appointments and their text reminder service is always broken. Do not spend your money here, find another place, one that actually cares about patients.

My primary care physician referred me to IRG for long term back pain, for both diagnosis and…read morepossible treatment. The staff at IRG was friendly, and tried to be helpful, but the physical therapist assigned to help me assigned exercises that didn't help. Some of them made the pain worse. He didn't use the feedback to further his assessment of the problem. An MRI, xrays, and surgeon's consultation later revealed more information about the cause of my pain, and why the therapy IRG prescribed initially was not successful. but I don't have confidence in IRG's therapist's ability to use the new information to create an appropriate program. The facilities are also unpleasant and crowded.

I am submitting a review in order to explain why I have left IRG - Harbor Square Physical Therapy…read more This is my third time to need PT for a long process of healing two knee replacements. I first went to the office across the parking lot from Swedish Edmonds Hospital. I'm quite sure it was not called IRG then. It was a wonderful experience. Then after the left knee had to be redone due to infection, they had moved the facility to the Edmonds waterfront at Harbor Square. Many of the people who worked in upper Edmonds moved down there as well. Again, a perfect situation. Now, recently, after my third surgery to replace my right knee I quickly registered and got a referral for IRG-Harbor Square again, expecting the same kind atmosphere. But what a surprise! It is still IRG but with all new therapists. In all my time spent in hospitals for these knee issues and Physical therapy I have ALWAYS been treated with absolute respect and in a pleasant and encouraging atmosphere. This time I was assigned to Erin and I thought things started out OK but what a nightmare it became. When I tried to engage with her and have a smile and pleasant conversations with her she reminded me that she was a Licensed Therapist and did not have time to listen to me talk about the tulips in Mt.Vernon and say Good Morning, Thank You or anything else pleasant. Apparently Licensed Therapists are also unable to take a moment to smile. I advised her that I was hard of hearing and was sorry I had to ask for some things to be repeated. I hope to get hearing aids soon. So due to my not hearing exactly what she said sometimes she just SCREAMED my name at the top of her lungs, as well as the instructions of what to do next. I have to say I have never ever been treated with such disrespect from anyone in the medical field. I always mention how much I appreciate those who work with the public to try and help them recover. I told her that as well but she was not interested in my chit-chat. (Licensed Therapist, you know.) I don't know if it's just me she treats this way or everyone she doesn't like. The other people in the office are always pleasant. No matter what happens in the future I will never go back to IRG-Harbor Square. I'm sure that will please her to no end. I did receive a couple of email requests to rate my experience.

I developed sciatica during pregnancy in my 3rd trimester. I was unable to walk without limping and…read moreabsolutely miserable. From the initial scheduling phone call to the end, I had a wonderful experience. The scheduler handled my insurance, reached out to my Dr. for a referral and scheduled me several weeks out so I didn't have to worry about that later. Lexi was my PT and she was the best. Because I'm pregnant I was limited in what I could manage; she modified stretches and made sure I was comfortable while still providing relief. I reported my pain level an 8/10 at our first appointment and by the last one, it was 3/10. I'm still doing stretches daily and while it flares up every now and then, I can function again. Thanks Lexi for being the best!

Unfortunately I experienced what no client in pain and needing therapy should have to undergo. The…read moreoffice staff was and always has been excellent in attempting to schedule, and in their courtesy and cheerfulness. I received massage therapy for about a year here with a good therapist who took his job and my health very seriously, but he left. They have been booking way out and have not hired anyone else, so I had to take an appt. elsewhere as I am a 66 y.o. woman with quite severe hip, neck, back, and knee pain. When I came in last week on my spring break (I'm a teacher), I tweaked my upper hip getting out of the car, and went inside. I paid my copay, and was waiting for Mia to come out. The front office staff member told her I had pulled on a muscle, so when Mia came out I explained that I better not have that area worked on, and also at my one appt. I could find a week before, the therapist used hot stones around my neck, and together with the high stress I'm under (my mother is dying and daughter in crisis), I was recovering from a stress rash around my neck, so please don't work there. But I still needed to get relief/have the long awaited treatment on my lower hips, upper back, legs, arms, etc., to which she replied with a rude tone of voice and facial expression: "For An Hour??" I tried to explain that yes, I needed it, as my steady therapy was not available. She then said: " I have a waiting list of 100 people". I said, I'm here waiting to get help for my pain and you're telling me about how many people are on your wait list? To which she said: "I didn't say that"... (a complete lie-she just said it). So..... Her attitude of complete lack of concern for the clients welfare, lack of professionalism, care or intention to H-E-L-P me get the therapy for which I came there, lead me to never want to go back again. She is not fit to serve as a health care provider, and even though our region has a shortage of massage therapists, you want to avoid going to IRG Silverlake with Mia, who will treat you rudely and inappropriately if she feels like it, no integrity whatsoever. Also in the one prior appt. I had with her, it was at a very lackluster and mediocre skill level. I would like to add that the director did call me and took notes on what happened, and did apologize, which was appreciated. I do think that based on my experience over the year, that he Does Care about the quality of service they provide to their clients seeking treatment from pain and mobility issues. However, their lack of hiring someone to cover the need of clients for three months is troubling (I don't know to what extent he is responsible). Health Care is in a seriously difficult situation though now, financially and otherwise, and I had tried to give the benefit of the doubt, until being treated with such a low level of concern for the welfare of my health, and the basics of how to treat a client with courtesy and care. Let's try to bring each other up and not down in this crazy world? Be Well Everyone!

After a fall in 2024 I was referred to Summit for Occupational Therapy for my fingers which were…read morebroken and joints stiff from being in a splint for 4 months. I received excellent care and recovered most of the use of my hand and fingers. Jerade was simply great! I also did Physical Therapy for my back and got much relief from pain and stiffness on lower back. Elizabeth and Mark were wonderful and careful! Office staff was very friendly and helpful. Could not have asked for more!

All of the above! The physical Therapist are wonderful as all the staff, I would highly recommend…read moreSummit Rehab to anyone who needs it, Thank you.

Unfortunately, like many individuals that get injured physical therapy as a part of that process…read moreand nobody wants anyone to get hurt. That said, you receive quality of care at North Sound physical therapy. They build a plan around your injury and really explain the process. I was not able to complete my plan; however, they called me to remind me and gave me multiple opportunities to come in and work with their staff and physical therapist and I greatly appreciate them and all they do. I would say for your physical therapy needs if you don't already have an established facility or staff to work with give them a shot. Give Northtown physical therapy a shot.

I have been a patient a NSPT more than once, as I am a runner and runners end up with running…read moreinjuries. I'm also a running coach and I always refer my clients to NS. The staff is patient, knowledgeable, and thoughtful in their care. I am currently undergoing PT for an overuse injury of my shoulder and within two weeks my pain has been reduced by 50% and my range of motion is dramatically improved. I had extended PT after suffering a subarachnoid hemorrhage in 2012 and the care I received at NSPT was second to none. The care I needed was quite different from what I had needed in the past for running injuries. They not only helped me with my deficits I suffered as a result of the brain hemorrhage, they were patient and understanding with my mental and emotional issues as well. I can't underscore enough how high the quality of care is at Northsound.