If I could give zero stars I would. IRG is rude to patients, charges them violating human reason,…read morecancels your appointments and moves them at will and has not customer service. IRG does not care about patient recovery but charging $50 for cancelation when patients are 5 min late. The young staff in the front desk seems very annoyed with their jobs providing no customer service. They do not give you confirmation for your appointments and their text reminder service is always broken. Do not spend your money here, find another place, one that actually cares about patients.

$$ over quality care I had a very good initial appointment…read morewith Dr. Lauren but was then quickly pawned off to an assistant, which felt like bait and switch. I rolled with it, but was never able to get the 2-3 appointments per week with Dr. L that she recommended. Fast-forward to I think I'm making good progress and I get a text saying I can only schedule day-of appointments because I have had to cancel within 24 hour 4 times now. I am am full-time employee and am forced to put work meetings that crop up late first. I then took a bad fall last week and hurt my knee. Rather than ask if they could help with my knee, they did that. Too bad for them as I have great insurance and pay on time.

This place is the best! I've been to physical therapy for various minor aches and injuries over the…read moreyears, but none of the other clinics I've visited have come close. I chose PNW Physical Therapy initially because I needed to find a clinic within walking distance from my home. I had surgery on my shoulder which meant that driving wouldn't be an option for a couple of months. Andrew was my primary PT, but I also saw Kylie a couple of times and got to know a few others around the clinic (including the owner, Jamie, who is awesome!) over the ~4.5 months I was going. Every session was 1-on-1 for the full 50ish minutes, which was different than any other clinic I had been to. Each appointment started with some assisted stretching and mobility exercises before moving into range of motion and strengthening. Every exercise was demonstrated for me and my therapist always ensured I wasn't experiencing any pain or discomfort. My main interest was getting back to a place where I could golf again, and after a couple of months spent restoring my range of motion, we started doing exercises that were more tailored to my activity preferences. The office was cooperative with my financial circumstances and honest throughout the entire process, never trying to schedule my for excessive appointments or take advantage of the situation. I'm now happy to say that I've been cleared by my surgeon to resume full activity and he was very impressed with my progress over the months. Now that I'm all finished, it feels kind of weird to say that I'll miss going to physical therapy every week!

Yesterday marked the end of my therapy with PNW Therapy. I have gone to other therapists for knee…read morereplacement and hand surgery. This time I picked a different therapist for knee replacement. I am so glad that I did. Jamie Lee was my therapist. He was a joy to work with. He listened to what I had to say, even if it was off the subject. They got me an extended prescription. As I was still have knee problems after 3 years. Bottom line is, I will never look for another place for therapy as this is now my place for any kind of Therapy. Aloha to all at PNW. You made an 83 year old feel like an 80 year old. Lol. Thanks

This is the BEST physical therapy experience I have ever had! They really work with me and the…read moreteam really cares. Everyone there is so welcoming as well

I didn't enjoy my PT here. I went four or five times to fix my sciatica and had a different…read moretherapist every time. One in particular was extremely aggressive and I ended up in more pain than I started with. The exercises were really involved, and they changed every week, so I found them almost impossible to replicate on my own at home. I ended up getting exercises from PTs on YouTube that worked.

I've needed physical therapy for a number of sports and home improvement related injuries over the…read moreyears. In that time I've tried a number of PT offices between Redmond and Bothell. Therapeutic Associates North Creek is by far the stand out facility. The thing that sets it apart is the specific expertise and the investment in people (their staff) that becomes evident on your first visit. Dr. Amber Dodd is simply the best at what she does. She is the PT that our entire family requests when we need post-op care, treatment for sprains, herniated disc, sciatica, frozen shoulder, whatever we need she helps us. She's not the only super-star in this office, but if you need the best, she's the schedule you want to reserve.

I had 5 visits. 2 out of 5 visits, I was hurt doing the exercises I was given to do. I now have…read moredaily pain in a part of my body that I never had pain in before going here. And yes, I told them about it both times. The first time, concern was shown and efforts were made to modify things. The second time I was hurt by the different exercises, I decided never to return because I no longer trusted them and felt like I was being funneled into a "one size fits all" exercise program that was clearly troublesome for me. When the business called me because I didn't make any more appointments, I explained I wasn't coming back because I had been hurt a second time. Then the business seemed to take this information from me lightly and said if I ever wanted to come back, give them a call. That will never happen as I don't trust them to help me. I greatly regret ever going here. Who wants to pay to be injured? I don't recommend this place. This is also the first physical therapy place I've gone to where sometimes your appointment is with an assistant and not the physical therapist, which is a practice I don't like.

I went to Premier Physical Therapy in Mill Creek after having had a knee surgery this year for a…read moremeniscus repair. I selected Eli as my physical therapist, and he did a great job, and is really a great physical therapist. Also, the entire staff was excellent, and the facility is large and well equipped. I would highly recommend going to Premier Physical Therapy in Mill Creek.

I scheduled a new patient appointment with a specific therapist and when I showed up for my…read moreappointment I discovered that I was moved to a different therapist. Needless to say I did not keep my appointment so potential patients be aware!

Absolutely incredible service! The chiropractor doctor was thorough and explained everything…read moreclearly for my treatment plan. I am thankful to have this place!

The entire staff at Mill Creek Wellness Center wanted to help me get to the bottom of what was…read morecausing my pain. Not just the amazing doctors, but the physical therapist and the front desk staff were committed to making sure I got better. I cannot say enough good things about this place, and I appreciate them so much!

IRG -Murphy's Corner-staff Is the best! Recently, I injured my back, the damages; L4-5 herniated…read moredisc and compression fractures. I was wobbly and limping along, and couldn't walk, sit, drive or sleep without constant daily back pain. My PCP referred me to IRG. At my first session, I couldn't lift my gluteus maximus (butt) off the therapy table, had to roll on my side, do hand pushes to sit up on the table, and had to use handrails to go up steps--I was in awful shape. But, my PT was Jensine L. (awesome therapist), she got me working out those dormant butt and thigh muscles. I did my exercises daily: Squats, crab walks, treadmill, bicycle and yes those famous T-squeezes (private joke). My gluteus maximus are on FIRE!! I was just discharged from PT after 6 weeks of therapy and has absolutely improved. I'm better than I was before the injury and feeling great because my BACK PAIN is gone. Keep up the good work Jensine and IRG!!!

If someone there could return any of my phone calls I'd appreciate it!!…read more I went here three times for hip pain while running after giving birth. I didn't really feel like it was in any way beneficial, so I cancel my appointments and stopped going. Bills started coming in. With my decent insurance it was still $90 a visit!! Robbery... Their system isn't smart enough to consolidate, and somehow even though I only went 3 times I got 5 bills in 2 weeks. I thought I paid them all, but a few months later I got more. Paid those... Got yet another bill last week!! Also, they charge a "open account" fee of $11 every month. I have no clue how they feel they have expense enough literally to just have an account there to charge $11 a month but I've been hit with it 3 times now. I have called at least 3 times to try and sort this out. I just want to close my account and not get any more bills, how hard is this?!

Highly recommend this facility. I was in a car accident and injured my back. My law firm sent me to…read moreEverett Spine & Rehab and I'm glad they did . Everyone that works there is extremely kind and welcomed me with open arms . The receptionist was very nice and sweet, Dr. Gill and Dr. Sapida were amazing . They tracked my progress and how I was feeling. They Made sure I stayed on track of healing properly. We would even talk about some things that were outside of the topic of my injury, indicating that they wanted the best for me and for that I'm very appreciative and I thank them. They are good people at heart and will only want the best for you. A lot of clinics will just try to squeeze the money out of you and keep it pushing, not them. Today was my last day as I closed my case. They made it feel like I was leaving home . Told me to call and I'm welcome back if I ever need anything. It was a pleasure being treated at this clinic. Words and times I won't forget .

In short Endlessly frustrating. After over a month of…read moretrying, I still can't even review the quality of care because we never got seen. In long 7 months ago, my lovely bride suffered a serious stroke and has lots of atrophy and inflammation in her affected arm and leg, because they don't move as much as they did before the incident. Month before last, we wanted to re-establish her with massage care, and left ESR a message. Waited a week. No response. Tried again. No response. Tried the online form to book an appointment. Still no response. Left one more VM while I started looking for somewhere else we could take her. A week later, they finally called back. 4th time's the charm, right? They sounded organized enough on the phone that I was ready to give them one last shot. They couldn't quite fully explain the difference between their specialists, but they got close enough that I just picked one. Still have to wait yet another week to get seen, and now we're well over a month into this process. They did a lot of intake work over the phone with me, and said it'd be nice (didn't sound required) if I could bring a paper copy of one form with me. Totally my fault--I couldn't find it. Certainly was my issue. But we couldn't be seen. At this point, even if the care in back is solid, there's such a long-standing pattern of obstacles, sloppiness, and indifference that it wouldn't have seemed wise to proceed, even if they let us. On to the next place.

Working with the team at Summit has been nothing shy of amazing. Not only do they go above and…read morebeyond for course of care, you feel instantly welcome the second you walk in the door by every member of the team. 10/10 would recommend.

Issues with customer service: - Lack of explanation of…read morerationale behind recommendations. My PT, Lindsey Knox, wanted to send me to a specialist for an MRI despite improvement in my injury after 3 weeks of treatment. When I asked "Why? I am improving?", I did not get a straight answer, just more pressure to see a specialist. When I went to my primary care doctor for a second opinion, they did not believe I needed an MRI because I was improving. It seems to me that Lindsey was trying to get me to spend more money and/or benefit from a referral. I cannot trust a facility that puts that before patient care. - Lack of transparency in billing. I received a bill in the mail nearly 3 months after my treatment in February. By then, it had a 30-60 day "late charge". I had also already paid through my HSA in March. This is unacceptable for two reasons: 1. Even if I hadn't paid yet, you cannot send a bill late and then charge the patient for a late payment. 2. I had already paid online through my HSA and many of the itemized charges there were different than those displayed in the mailed bill. I think some of the issues may be because Summit Rehab contracts out their billing to another company, leading to confusion.