Came to exchange a gift that was given to me that I never wore. I finally had the time to return/exchange the gift and it happened to be outside of the return policy. They were unable to take my return due to this policy. I even asked to Put it on store credit, they were very un help and have lost my business. plz change this policy. read more

Carol and Gavin have been marvelous! They helped us get an each a watch and more. I'm so glad they got protection plans with the watches. Thank you Movado team! We will be back! read more

Movado Company Store - My matching bracelet with my new watch! - Watches Near Me - Carlsbad, California

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I came in to exchange a Watch and Lana. She was patient, good listener, and great sales person. Movado is lucky to have her in the family. I will return to this location for future Movado purchases. read more

My mom is a huge fan of this outlet mall. I personally haven't been here too many times but decided to go with her. I stopped by Movado, thinking maybe they have a sports watch for my Dad. My Dad is a huge tennis player (aka constantly sweats etc), so he's always loved high quality sturdy watches. Father's Day is coming up and I've yet to purchase anything. Alex, the Assistant, was super helpful! He is sophisticated and really knows his watches. He explained to me a few different options. I took pics of the options and showed my Mom later for her advice. Def will be coming back in the next 1-2 weeks to scoop it up! Being someone who works in HR management, I know a good employee/manager when I see one. What stuck out to me the most is that Alex did NOT pressure me and he didn't rush (even tho it was a Saturday). That's hard to find in a sales guy Thx Alex! Will see ya soon! read more

I visited this particular store three times before actually buying a men's movado classic two tone watch because of Dassah's expertise, recommendation, excellent customer service and she took her time to explain the benefits of having two tone versus gold tone. Overall, I was so happy and pleased with my purchase and I am gonna wear it daily. Thanks Dassah and keep shining! See yeah soon! read more

I got a watch by Movado online and had to get the strap sized. They were hesitant at first but finally made the right decision to resize the strap for free. This is what every company should do to support their customers. Happy with my service at this location. read more

I live out of town so I called the store to find out if they had any of the watches I was interested in purchasing and ALEX was beyond helpful! He went out of his way to send me pictures and pricing of everything he had that resembled what I was looking for and even made sure I was able to take advantage of the sale taking place that day. If you're looking for a great quality watch then look no further. Make sure to ask for Alex, he'll take the best care of you!! read more

I purchased an Ebel watch for my wife here about 2 years ago. Now to be clear i was replacing a watch my wife had stolen so I'm familiar with brand and I was very pleased with past experience. Unfortunately in less than a year it seemed the battery was dead. I brought it back and was informed I needed to send it to NY to their repair center. Disappointed but I sent it in and as it turned out it was not just the battery they needed to replace a part. This was done although I had to remind them it was under warranty. Soon after I received the watch back, a couple of months later its dead again! Needless to say my wife is thinking I purchased a 2nd quality or rebuilt watch. I sent it back again! Its now been 4 to 5 months, no watch. Ok in all fairness COVID-19 hit. After three calls I continued to be told another part required has still not been received from Switzerland! You know i just check again the status of COVID in Switzerland and its beyond low, it's hard to believe they still are not producing and/or shipping parts to this company an Authorized Dealer of the brand! So I share this experience solely to advise potential customers of my experience! Very disappointed customer!!! read more

0 stars for this store. We bought two watches from this store awhile ago and the employees are helpful. But today 10/30/22. Employees are not that friendly and not to helpful. Maybe they think that we can't afford anything there. Another word is discrimination. Never again come again to this store location or bring friends and families here. Of course different Employees there today than awhile ago when we went there. Judge a book by its cover. read more

I bought three watches and two days later they went on sale. Went into store to do price adjustment and they said they don't do that. I said then I want to return. They said I can't do that either. What a scam they are running there. Will never buy anything there ever again read more

Alright here it goes WARNING! I am P.O.!!! This store! This morning at 10 AM right when they opened the store! I came in for a watch battery. The employees told me I couldn't drop off my watch and the person who changes the watch batteries doesn't get in until 1PM... I thought it was odd I couldn't drop off my watch. Nonetheless at 2:00 pm I returned, customer service said the person that changes batteries went out to the bank and would return soon, but this time I was allowed to leave my watch. I left it in their care, walked around a bit more to waste more time. I mean what could go wrong they said they would call. When I return at 4:00 pm my watch was still sitting on the counter. One employee told me the man still hadn't returned the other over heard our conversation and said he had been back hours ago. I was livid !! The employee walked to the back room and took my watch with her. She wasn't sure if they had the battery to fix my watch. I told her I would remain there until I knew for sure they could fix it. She then proceeded to txt on her phone. Another employee asked her if the person in the back knew we were waiting to find out of he carries my battery. She said yea, finally put down her phone and went to go check. Seriously worst service in the world. Just because your not getting a big commissions off a watch battery doesn't mean my customer needs are not important. I wish I had another option. I think I would mail it to a Movado store before I ever come back here again. *** update Alex is awesome... he did our battery watch repair and he sold us on a watch. I'm glad he got our commission, thank you for asking if we wanted to see a watch since no else did ! read more

Just purchased my 3rd watch! I purchased my 1st and 2nd watch while visiting my sister (I'm from the east coast). After my last trip there, she relocated back to the east coast but that wasn't going to stop me from purchasing my watch there, it's become a tradition . Alex is great! Super knowledgeable and very helpful! Only person I would ever purchase a watch from. The 2nd watch I purchased, my bf wanted the one made out of tungsten. I had no idea what that was, no one did really and Alex knew right away! It's currently my bfs favorite watch! My recent purchase, although I was not able to physically at the store, I sent Alex a description of what I was looking for. He sent me multiple options and even sent photos of what it looked like on a wrist. Multiple watches later (since I'm super picky) he helped me find the most perfect watch! Placed my order weds and just received it today! Perfectly packaged with a printed out booklet on the watch and my receipt. Can't thank him enough! I know this watch is now going to be my bfs FAVORITE! read more

I was quite surprised to see a Movado Outlet store. I wanted to buy my father a watch for Christmas, but having owned a few Movado watches myself, I was expecting them to cost too much for my budget, but I decided to "look around" anyway. To my surprise, I was able to get a very nice Movado watch for a fraction of what I expected to pay, and I even picked up a couple other cheaper watches for Christmas gifts for others. I don't remember the name of the gentleman who assisted me, but he was very knowledgeable about watches and helped me find exactly what I was looking for without being "salesy" (definitely a plus in my book). read more

ZERO stars for this store and it's product. Bought a $1000 watch here in July; hasn't worked from Day 1 and the store does not do returns. They first failed to put my name in their system even though they took it down at the time of purchase. When I went back to them with the watch they sold me that wasn't working they claimed they could not find my purchase and so could not help me. They finally found my receipt and told me I had to send it to their HQ in New Jersey for repairs. I did and now have the watch back, but they have completely dismantled the band and it is not functional. So now I need to take it to a watch repair place locally to get the band fixed. SO NOT WORTH IT. Totally done with this store, their lack of customer service, and their defective product. read more