Paul and team were excellent in helping us with our recent move. Unfortunately they got backed up…read morefrom a prior move (not their fault) which put them behind schedule, but they were still professional and respectful the whole time. All business - and extremely efficient! Will definitely give them a call the next time we move.

Paul and his team did an amazing job of moving 21st century furniture into a 20th century house…read morewith steep narrow staircases and angled hallway. Not a ding, dent or scuff on the furniture or walls. I'm still amazed how they were able to get all the second floor furniture upstairs! They made it look easy. Polite, easygoing, professional and friendly. I have moved several times and they were by far the best team. Cannot recommend them enough.

If you want a responsible mover, do not use these guys. We…read moreused Matt to move things out of our house to have floors refinished and that went well (although I found it odd that they helped themselves to the moving boxes I had just purchased to put under the furniture in the garage, rendering them useless). Then we arranged a date to move back in and one of the movers texted Matt to confirm the date of the second move. 3 days before that move Matt called to say he could not do it that day and denied ever confirming it (and my husband saw his mover text him). Frustrating - esp since Matt told us that we should have contacted him directly (his mover should not have handled it in that case). Then we set up a move to Fla and Cape Cod. On June 13 we discussed moving July 19 and he said he could do that date. 3 days later we got an email with different dates. When we called him, he denied ever saying he could move us on the 19th. He insisted he told us this but neither my husband or I heard him say that (and since we could not do the dates he claims to have proposed, we would have objected on the spot). He was referred by our realtor. We called our realtor to inform him of the situation and our realtor said he also had a few miscommunication issues with Matt and will no longer be using or referring him.

We had used Big City 2 other time ma with excellent experiences. This time was quite the opposite…read more I can done a virtual tour of the condo prior to the move and Matt determined 3 people would be what was needed. When the movers arrived they had not realized we lived on the 3rd floor and complained we had too much stuff, but never contacted the office to ask for help. When moving our queen size bed, they insisted it was a king, and the plan was to throw the bed over the railing of the 3rd floor. I had to tell them it was a queen and they could not throw the bed. When we arrived at the house they said mutliple items would not fit up the stairs, without measuring and they were let in our living room. Our cost ended up being double and I have called and emailed Matt multiple times to discuss this situation without any response. The unprofessionalism and lack of communication is serious

We are moving some distance & need to store our belongings while a renovation of our new home is…read moreunderway. I brought in 3 moving companies for quotes & Annabelle's was the obvious winner. We tried to be organized ahead but the morning the guys, five, showed up we didn't know what to expect & they were amazing! Efficient, organized, knew exactly how to pack odd shaped items & protected all our wall hangings. It also started to rain, sometimes heavily, but that did not slow the guys or the process down at all. They were all extremely professional, kind & worked very well as a team. Would highly recommend them to anyone who needs a mover!

The movers were very accommodating, some of my boxes needed to be repacked, which they took care…read moreof. I moved out of state and I was able to keep my belongings on the truck for 2 days! They did an excellent job, very professional, I highly recommend them!

Thieves. I hired them for a last minute move back in September. Classic bait and switch. Held my…read moreitems hostage for MONTHS and were very rude and threatening the entire time. Finally got access to my items and many items were missing or broken. Over $2000 of stolen items. Now has become unresponsive since stealing and breaking my items. In ADDITION, this business is NOT licensed to operate in the state of Massachusetts or ANYWHERE. Do NOT trust them.

Would NOT recommend. A completely unprofessional, disorganized, disrespectful, and incapable…read moreservice - if you can call it that. Quit mid-job and was still required to pay. Don't waste your time and energy.

My wife and I recently moved to Boston from Texas, and every part of our move seemed to go terribly…read morewrong, and the people involved were especially unhelpful. This all changed when Alex and his team helped us move our of a storage unit and into our new apartment. Immediately, they seemed much more friendly and trustworthy than the other service providers I had recently worked with, and their quality of work was outstanding. They were particularly helpful managing to find a way to get our Texas-sized furniture up three floors to our tiny New England apartment. Before I knew it, they were hoisting our larger pieces up the side of the building. Of course, beforehand, they made absolutely sure that our things were properly protected and that our balcony would support the operation. They were also helpful in advising what to do with our over-sized couch, which could not fit up the stairwell nor be hoisted. I would highly recommend their service. I've already used them again!

The guys at Hop were awesome to work with. They arrived on time and took special care of my…read moregrandparents bedroom set, which obviously has sentimental meaning. I can't say enough how great these guys are! I would absolutely use them again.

I called these guys purely on the basis of Yelp reviews, and was psyched with the service…read more Everything was totally quick and easy. I got a team of Rasta movers, all dreaded out, and they were all very chill and very professional. A big drawback was price - I wasn't about to move my pull-out couch by myself, so I was willing to fork it over, but it was still a hefty sum. And my late-morning move actually happened at like 2pm, but considering it was moving day for pretty much everyone in the city, this wasn't altogether unexpected or unwarranted. I'd definitely recommend them. Irie.

After another moving company crapped out on me, I called Wicked Smart Movers (I love their name),…read moreand they were able to send two guys out to help me within an hour. They literally saved my butt. The guys worked really hard, were friendly undergrads at BU, and were finished with the move way before the time that I had estimated. They weren't professional glove-wearing guys, but they were strong, fast, and reliable! It was amazing. I was very pleased.

Great moving company. The owner "Drew" listened to what I needed for my office move. He was able to…read moremove my office furniture from one location to another and also dispose of the rest of the furniture for a nominal amount. They were on time, he had three big strong guys working for him, they did not "dilly dally" (or waste time) and he did not try to overcharge. Kept the final price the same as the original estimate. Altogether a great experience. Highly recommend.

Pleasant moving of Boston really made moving a easy experience. Normally, moves are hectic and…read morestressful, but with one phone call, I was able to alleviate all the pressure. These guys were professional and efficient. They got the job done with zero hiccups. Call them today if you're planning to move!

1st time using a moving company and I wanted to support a local business. David (the owner) was…read morevery responsive and got in touch with me very quickly, I was a little worried because I have a sleeper sofa that is heavy and bulky and needed to go from a 1st floor to a 3rd floor in Somerville's houses with no elevators. . I'm going to split this review in 2 parts: getting a quote and setting move, actual move. GETTING A QUOTE: David was good at understanding my needs and providing with a quote, it's a local business so don't expect a sales person, confirmation emails or any of that. With that said, David is very professional and he made sure all my questions were answered. DAY OF THE MOVE: It didn't start well, David calls me at the agreed time to tell me that he is having issues with his driver and can't make it. I got worried BUT he was very friendly and apologetic, offering me a couple of options a) re schedule for next day or b) wait for his call and reschedule for later that day. I couldn't make it another day so we agreed on rescheduling for later that day. An hour before the rescheduled time David calls me to confirm and tells me that he'll send me 3 guys for the price of 2 to make up for the morning issue (Customer Service! I would give him 6 starts if I could) The crew showed up 30 minutes late but kept phone communication with me at all times (I knew why they were going to be late), professional and friendly guys. The move was tricky with large size furniture but those guys were very professional, made sure that nothing was damaged and tried to go as quickly as they could. At destination they managed to get my sleeper sofa and up to a 3rd floor (with narrow hallways) with no damage to the property or my sofa. I had a large IKEA dresser that sadly could not be brought up the stairs; AGAIN David and his guys did not leave me hanging, for a very small fee they disposed of the dresser. I hope I won't have to move in a long time but if I need to I'll call these guys again

My review should fall into two parts:…read more 1) I used this company by way of a friend's glowing recommendation in 2011 and I also used and loved them. Communication was great, they were timely, efficient, honest, and didn't complain. I thought they were the best movers and saved their contact info for when the time would come again nearly 9 years later. 2) Here we are in 2020 and I thought I was all set. We spoke twice about the details of the move and made a booking with the date/place/time to start. I thought there would be a follow-up call in the few days prior so I went ahead and left a voice mail and text to ask a few questions and confirm the details. No response. I started to get worried. The morning time slot came and went with no acknowledgement of a delay or cancel. Nothing. I want to reiterate that I went with this company again out of a sense of trust and to have a good repeat experience because moving is literally one of life's biggest stressors and I found someone I wanted to come back to. We had packed everything, boxed labeled, bubble wrapped, only to have radio silence. It's disappointing not to have any follow through and I'm left wondering what happened? Now I am also left scrambling to find a plan B. It is a shame to lose trust without a single explanation as to WHY.