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    Move2Loveland

    5.0 (1 review)
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    8 years ago

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    American Homeland Title Agency

    American Homeland Title Agency

    (10 reviews)

    As a Mortgage Broker it is very important that I align myself with a Title agency who will go above…read moreand beyond providing service to my clients. American Homeland Title has handled over 150 closings for my clients and always do an excellent job at accommodating our requests for closings. Several things are involved in the closing process when financing is involved and Sellers & Buyers need to understand that as long as the Title company is doing everything they can to accommodate all parties, that is what is most important. American Homeland Title is always there for us and we value our partnership with them.

    WE HAVE NEVER WORKED WITH A TITLE AGENCY AS DECEPTIVE AND DISHONEST AS AMERICAN HOMELAND TITLE. We…read moreare a local small business that purchase and renovate investment properties. We have had the privilege of working with countless title agencies in the Cincinnati and Dayton area on approximately 300 closings over the last 15 years. We have yet to work with a single title agency that was unwilling to own up to and remedy their own mistake if one was made....until our closing with American Homeland Title Agency. We purchased a property and closed on it at American Homeland Title Agency on 4-19-24. Right after our closing we realized that the person who prepared the final Settlement Statement at American Homeland forgot to include and withhold the correct amount of outstanding taxes due from the previous owner in the amount of $1,768.53. When I called I spoke to Darcy. She realized the mistake right away and said they would reach out to the previous owner to let him know about the situation but in the meantime they would mail us our check for the $1,768.53 right away. Seven months passed and we never received the check. I called Darcy back at American Homeland in January 2025 and she said they had been working on trying to resolve THEIR issue with the previous owner, but she assured me again that she would be mailing out our check the very next day. Another month passed when we received a call two weeks ago from a manager we had never spoken with at American Homeland stating that they were NOT going to be sending us our money that was owed to us. I asked to speak to the owner of the title agency, JOHN YONAS, who would not return our call and relayed the message through his office manager, Julie, stating his title agency would not be paying us back the monies they owed us and promised to mail for 8 months now. SHAME ON YOU JOHN YONAS FOR NOT DOING THE RIGHT THING and taking ownership for the honest mistake made by your employee. We all make mistakes. Genuine people and upstanding business owners make them right but instead you robbed us rather than take responsibility for your company's error. Ill-gotten gain never wins.

    Fast Response Heating & Cooling - fast Response Heating & Cooling

    Fast Response Heating & Cooling

    (149 reviews)

    Sometimes all it takes is a conversation. I can appreciate Chris contacting me about my heating…read moreissue. I was able to understand his side of things as a contractor and him understanding my side of the situation as a consumer. In the grand scheme of things being out 75 dollars is much better than being out 500 dollars. I updated my review because Chris didn't have to contact me - he could have gone on to the next customer and things would have continued to move forward but I appreciate honest communication and that is what Chris provided me. So I paid my 75 dollar deductible but I will have the same company coming out to fix the repairs. Sometimes you have to look at a situation through the lens of the other person - that is what I did - regards of the outcome (me paying $75) at least I understand why and to me thats important.

    Fast Response Heating and Cooling was first contacted on Thursday, July 9, and promptly scheduled…read morean appointment for Friday, July 10. The service technician was very pleasant and quickly arrived at a diagnosis that differed from the one provided by the technician who performs our biannual maintenance on our less-than-three-year-old unit. I was willing to accept that he might be correct. He explained that we would be responsible for a portion of the refrigerant cost and that it could take a couple of days for our home warranty company to authorize the leak detection and refrigerant refill. By the following Tuesday afternoon, we had received no communication or update. I called Fast Response Heating and Cooling and was told--rather coolly, though not rudely--that they had not yet submitted the report to the home warranty company and that they had 48 hours to do so. Shortly after that conversation, I received confirmation from the warranty company that the report had finally been submitted and was under review. The next day, Wednesday, July 15, the home warranty company notified me that the work had been approved. They stated that I would be responsible for paying $195 directly to the service provider for the refrigerant and instructed me to contact Fast Response Heating and Cooling to make payment and schedule the appointment. I called immediately. The representative told me that I would instead need to pay $250 in advance before they would schedule the service. Because this amount did not match what the warranty company had authorized, I asked to speak with a manager. The manager was rude and dismissive, simply stating, "We set the price, not the home warranty company." With temperatures in the 90s all week and our home already without air conditioning for several days, I felt I had no choice but to pay the $250. I made the payment immediately through the text link they sent at approximately 1:00 p.m. on Wednesday. An hour later, I called to confirm that the payment had been applied to my account and to schedule the service. It is now Thursday, July 16, at 4:14 p.m., and I still do not have an appointment. I have called five or six times. After bypassing the automated AI system, my calls are no longer being answered. Each time, I receive a message saying I have been added to a callback list, yet no one calls back. We have now been without air conditioning for nine days during extremely hot weather. Based on the delays, lack of communication, conflicting pricing, dismissive treatment, and failure to schedule service even after receiving advance payment, I strongly recommend avoiding this company. Their handling of our home warranty claim has been unacceptable and has left us feeling that warranty customers are given little or no priority.

    Move2Loveland - realestatesvcs - Updated July 2026

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