Our old water heater was in bad shape. It was leaking plus it had corrosion on the cold water in and the hot water out. It was set at the highest temperature but was not giving our family enough hot water in the winter. Mr. Water Heater quoted us a fair price and did not go over the estimate. He even switched our 40 gallon out for a 50 gallon for the same price. I am very happy with the service. read more

ZERO STARS!!!!!!! They are thieves and liars. If you are using a home warranty, ASK FOR A DIFFERENT CONTRACTOR! They have an F rating on BBB. They take your $100 copay to diagnose and never come back to finish the job. They NO-SHOW, NO CALL, NO NOTHING. read more

I would highly recommend Mr Water Heater Guy. They stopped by my condo first thing before purchasing a 50 gallon tank which was an upgrade from our current 40 but to do some measuring to make sure it would fit. They were up front with me that the expansion tank needed replaced and showed me why. I really like the fact that there is a 15 year warranty at no additional cost. Thanks again for the great service and knowledge of your trade. read more

Very very bad service! Did not fix the problem or show concerns with a bad water tank! Never followed up scale from 1-5 I rate it a minus-1 ! read more

I don't care what the ratings say, this company is ZERO stars! This company was sent to me by my home warranty (First American Home Warranty) for a hot water tank. Andy was the installer. My hubby and I had to transport our own HWT in our SUV bc Andy said it wouldn't fit in his work truck. My husband had to help Andy haul out our old one and carry in the new one. Andy had to use most of our tools. Charged us $600 for ficticious gas and water line modification that were never modified. In fact, Andy sd he didn't know how to modify my the gas line and that i would need to call in a gas person to make my gas line lay flat against my tank like it did with then old tank (I had to do this and pay an additional $407 for the gas company to come back my tank safe) bc Andy just left my gas line dangling on a 45 degree angle. Andy had to borrow batteries even! I left a bad review with the warranty company and less than 5 min after leaving the review, the owner Rock/Rocky Hood called with his booming voice to tell me he "didn't appreciate me leaving a bad review"! After I told the franchise owner, Rock Hood what happened, he profusely apologized and agreed to mail me $700 back...bold face lie...check never came, he kept lying saying it was in the mail from his "so called accountant"....told Rock Hood that I have all the evidence and text messages of him agreeing to pay and even a recorded call...guess he don't care! See you in court! I suspect most of these reviews are bogus! Also reporting him to the BBB! read more

Run, don't walk far away from these guys! They didn't complete the job and I had to get another contractor to finish the job.

Donny from mwhg came out and was on time even though he couldn't do the job,he was very apologetic and assured me he will be out tomorrow to do the job just wanted to say I appreciate the calmness he had with this whole situation glad he will be the one to do the job for me. read more

The business is HORRIBLE!!! Scheduled appointment any would not show up. Called my warranty people and then he showed up a week later, and appeared to be drunk!!! Stated he was busy but said he would return in two hours and never did. Do not waste your time or money on businesses that are ripping people off of their time and money. I would give this clown a zero star if I could. read more

Everything was addressed and in good working condition after replacing water heater.

He was prompt, was to be here between 2 and 6 , he was here by 1:40, I appreciate that. Business like courtesy, did the job and totally cleaned up within an hour. If needed would call him again. read more

Andy was quick and efficient in getting our sump pump replaced, even the same day! It was covered by our home warranty but they worked hard to get us in and fixed up asap! read more

our pilot light would not stay lit and Mr water heater company sent Donny out to look at it,he was very respectful and polite.Donny helped my husband and I understand the issue,Donny relit the pilot light and explained to us honestly he wasn't sure how long it would stay lit and told us what we needed for future use.Very pleased with the services and will use again.Thanks read more

He me out in a emergency situation. They were great, punctual, courteous, and professional. I would not hesitate to recommend them to anyone. read more