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Movement Improved Pilates

3.7 (3 reviews)
Open • 7:00 am - 2:00 pm

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11 months ago

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1 year ago

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2 years ago

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Advocate Good Shepherd Hospital Health & Fitness Center

Advocate Good Shepherd Hospital Health & Fitness Center

3.8(21 reviews)
4.9 mi
•$$

Drove all the way here for a mammogram. What a beautiful building outside and in! Parking is close…read moreto the front entrance, and the reception area is relaxing, even with a grand piano in the lobby. Good first experience for me with one small suggestion: Change the piped in music (in the breast health department) to something relaxing, like what one would hear inside a spa. Calming music, basically.

The facility itself is beautiful and located very close to our home, which made it very appealing…read more I even considered switching my current membership from another place to this one because of the convenience. Unfortunately, our experience has been disappointing, particularly when it comes to customer service. The issues began when my young son was invited by a friend (who is a member) to play basketball. Each visit was a challenge, even when we followed the rules and paid the guest fee. The staff at the front desk was often unfriendly. On one occasion, I was told the person assisting us was new and not yet trained. Things escalated when I received a voicemail informing me that my son could no longer visit because he had exceeded the allowed number of guest passes. I was surprised by this and called in to ask if I could purchase a full-day pass for him to play for just one hour. The front desk staff declined and said I was welcome to explore membership options. She tried transferring me to the membership representative--twice--but no one answered or returned my call.My husband eventually called and was able to speak to the membership person right away. After agreeing to a membership, he told me to go ahead and bring our son in. When we arrived, the same front desk person questioned my young son directly, asking him whether he was allowed in. I was honestly shocked by this level of treatment.While this facility is gorgeous and extremely convenient, the lack of professionalism and the poor customer service left us very disappointed. I hope the management takes this feedback seriously, as it could be a truly great place with the right team and training in place.

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Advocate Good Shepherd Hospital Health & Fitness Center
Advocate Good Shepherd Hospital Health & Fitness Center
Advocate Good Shepherd Hospital Health & Fitness Center

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Movement Improved Pilates - pilates - Updated May 2026

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