Just traded my car with them. Best car buying experience ever !! Anthony in sales, A+. Bobby, F&I…read moreguy, the same. Really nice ,clean condition used cars. Best prices anywhere !! ZERO pressure to buy. They are very honest and straight forward. If you need a good quality used vehicle, give them a try. And NO BOGUS DEALER FEES !!!

From the owner: We offer Guaranteed credit approval. Large selection of vehicles. NO DEALER FEES!read more

I am very pleased with my experience in remotely purchasing a vehicle from Tropical that was…read moreshipped to me in Magnolia Texas. I located the vehicle on line and made an inquiry not really expecting any results. I received an immediate response from Ashley Donoghue. I was feeling very apprehensive about purchasing a 12-year-old Avalanche without seeing it firsthand but Ashley answered my questions very completely and professionally to ease my concerns. Then Tommy sent a very compressively narrated video of the truck that made me even more at ease. After a brief discussion we reached what I believed was a fair price and began the process of purchasing and shipping the vehicle. The whole process was very pleasant and efficient and in less than a week the vehicle is sitting in my garage in Magnolia Texas. I haven't had time to toughly inspect the vehicle but my initial opinion is very positive. At this point I can only give a 5 star rating for Ashley, Tommy, the condition of the vehicle, and the entire experience. Jerry T.

I rarely leave negative reviews, but after everything my husband and I experienced, I feel…read moreobligated to warn other families. My husband purchased a 2020 Ford F-150 from Tropical Auto Sales as a first-time buyer. Throughout the sales process, the salesperson, Thomas, repeatedly represented that the truck was approximately $16,000 and that the total cost would only be "a little more" with financing. At no point were we given a clear explanation of the total amount we would ultimately pay or how significantly the financing would increase the overall cost. The most concerning part of our experience happened when Thomas suggested that I be added as a co-signer. I was not present at the dealership. Instead of asking us to return together or arranging for me to sign properly, Thomas instructed my husband: "Sign for her." Trusting that the salesperson was following the correct procedure, my husband signed my name based on those instructions. When we carefully reviewed the paperwork afterward, we discovered that the total amount of the transaction was approximately $32,000 including the down payment, which was dramatically different from what we understood during the sales conversation. The following day I received a phone call from Thomas asking me to contact my manager so he could verify my employment. When I explained that I was willing to verify my employment through appropriate channels but was not comfortable involving my manager directly, the conversation became uncomfortable and I was told that our credit could be affected if I did not cooperate. Wanting to resolve the situation, my husband and I returned to the dealership. On our first visit we spoke with Ariel, who treated us respectfully, listened carefully and even tried to offer possible alternatives. We truly appreciated his professionalism. Unfortunately, when we later spoke again with Thomas, we continued receiving inconsistent explanations regarding both the pricing and the sales process, leaving us with even less confidence. This review is not about the truck itself. It is about the buying experience. Purchasing a vehicle is one of the biggest financial decisions most families make, and customers deserve complete transparency, honest explanations, and proper handling of legal documents throughout the process. My advice to anyone considering buying here is simple: read every document carefully, ask for the total amount you will pay over the life of the loan, never rely solely on verbal explanations, and never sign on behalf of another person. I sincerely hope ownership reviews this situation internally and takes the necessary steps to ensure future customers receive the transparency and professionalism they deserve.

Great service department, excellent customer service. My service representative was very…read moreknowledgeable of Tesla products, and was able to determine my issue with TPMS. They were fast and communicated with me every step of the way.

I wish I would of looked at these reviews before buying. The worst customer service. The whole…read moreprocess was terrible. Forget about trying to call no one ever answers the phone.

I can't say enough good things about my experience with Jim Kaiser! I came in with absolutely no…read moreidea what I wanted or what I would even qualify for and he made the whole process so easy. He was patient, honest, and took the time to explain everything without making me feel pressured. He helped me find the perfect vehicle and made what I expected to be a stressful experience actually smooth and enjoyable. If you're planning to come here and want someone who goes above and beyond for their customers I highly recommend that you ask for Jim. I will be sending all of my friends and family members his way as well. Thank you for making this such an amazing experience!

Actually had a pretty good experience, the employees were generally friendly and pretty flexible to…read morehelp me get my car. Robert and was nice and explained everything easily for me so the sale wasn't too difficult.