I'll start off by saying customer service has improved since the first time I went. The food has…read morebeen great the last few times we've been, and I would get it more often, however since I don't eat red meat, pork, or chicken, I usually substitute for Shrimp, or no meat, but the up-charge for substituting is overpriced, or the fact that I'm paying the same amount for no protein also sucks. Having worked 15+ years in the food industry, substituting proteins isn't a new concept. Additionally it makes it hard to want to try other items since they are all packed with proteins I don't eat, and I have to pay the up charge to substitute, and I don't want to pay $20, only to be disappointed, so I stick to my usual.
I will continue to recommend them, and occasionally visit, when I have the craving. I hope to see a more cost efficient substitution added.