I had the pleasure of meeting Jeremiah and Zac. The first time around there was another fellow but I forgot his name unfortunately, But he was just as kind and professional. These guys took care of us at a commercial location prompt and with great service. Friendly and easy to work with. I recommend these guys for a fast and friendly service. F. Palomo read more

I made an appointment yesterday for today. I just received a call stating they had made another appointment at the same time and had to cancel mine. This is unprofessional service. read more

I had a positive experience with this company. They are professional and on time. The company goes the extra mile in customer service and I can recommend Mr. Zachary Romero and Mr. Seth Pennington as excellent Plumbers! read more

Our plumbing backed up and filled the bathtub & shower. I immediately called Mr. Rooter, and within 45 minutes the truck was in my driveway. The technician was Zachary Romero, he diagnosed what he suspected the problem was and went to work. My main line was clogged, and after a few minutes it was cleared. Mr. Romero was dressed neatly, was polite, friendly and knowledgeable. He discussed with me the different options available before performing the work. I would highly recommend your services. read more

Zach was very nice, knowledgeable and helpful and hopefully the problem is fixed. He arrived right on time and was very courteous and diagnosed the problem thoughtfully read more

Stephen was awesome! He made sure my home's gas lines were safe with no leaks! Thank you Stephen! Will definitely use Mr. Rooter again! read more

Mr. Rooter Plumbing of Austin - Plumbing Near Me - Austin, Texas

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Unfortunately I must withdraw my previous positive review. Although Mr. Rooter did fix the leaky faucet that was the original problem, the new shutoff valve they installed was leaking. Also, they may--or may not--have caused a new leak in the associated P trap. They came out a second time and fixed both leaks and installed new supply lines. However, they mistakenly switched the hot & cold lines to one of the sinks, so now they have to come out a third time to fix this mistake. read more

The plumbing team did an excellent job replacing the old sewer line with the pvc pipes. I was impressed with the good communication and explaining the process to replace the sewer line by Johnathon and his crew. The plumbers were very friendly and cleaned up the area very nicely on a timely manner. Thank you Mr. Rooter for a great job. read more

We called Mr. Rooter twice for an issue with our Rinnai tankless water heater. They charged us $800 for a repair that didn't solve the problem. When they came back, they brought another technician who suggested a $5,000 fix. It quickly became obvious they didn't know how to properly work on tankless systems. Both visits felt rushed, and they left the property without explaining what was going on or answering questions. Very disappointing experience -- especially compared to the plumber we later found who resolved the issue correctly. read more

On My ATX Water, we had a leak that showed we had used 10,000 gallons of water in two days. My husband and I looked around the yard and found no extra water. This was after the sleet we just got last weekend, so we weren't surprised by the water by the air conditioner. There is a heat exchanger on the house behind the ac that wasn't showing a leak because we had turned off the water to the house after losing that much water. Chris and Jeremiah came from Mr. Rooter on Wednesday afternoon, turned the water on and looked for the leak. With the water on, the heat exchanger was pouring water out. Even though it was late, after 5pm, they put in a new heat exchanger and got everything working again, turned on the water and after two days of no water, everything was fixed. read more

Ask to see options on their tablet. The tech was friendly, saw that he needed to cap 2 waterlines and clicked thru his tablet for about a minute and then said, sadly the only option to match the work is this 1/2" copper tubing install for $700. After the 20 minutes to cap (1hr for him to go get sharkbites) I realized he did not show me the selection process and that i was upsold. 4 days passed without receipt, so I called. phone person was pleasant and sent the receipt. I asked for more info that it is weird how a company their size does not have pricing for capping waterlines. I waited an additional 5 days with no response and reason I am writing this review. The positive is that the experience made my decision to go with another company for the 20k relining of my cast iron pipes very easy. read more

Great costumer service. They got a tech out to my house quickly to help with a tankless water heater issue. Luis was professional and friendly and quickly resolved the problem. I will definitely call them again for any issues I have in the future. read more

Outstanding response, service, and results from Mr. Rooter Plumbing! Especially impressed with the courtesy and professionalism of their service professional, Zach R. Highly recommend Mr. Rooter! read more

I just called yesterday and the technician was out today. He finished the job. He (Rocky Rock) did a great job--fast, efficient, and know what he was doing. Thanks to him I am happy called Mr. Rooter. Worries about my pipes are done and gone! read more

The absolute BEST experience I've ever had with a plumbing company! I called and spoke to Brett and he was so kind and helpful. He sent out Mark Lucas for my emergency repair. Thanks to Mr. Rooter we now have hot water and a water heater that was repaired correctly. HIGHLY recommend! Backstory: I came home Fri evening to my waterheater spraying out water and it had flooded my laundry room and office closet. Wood floor is ruined. I immediately called my home warranty company, which has zero sense of urgency. I spent all weekend without hot water because the company they contracted Keilly Plumbing works M-F 8-5...sooo convenient . Boiling water for baths sucks! I had to call them first thing Monday (today) morning MYSELF and luckily (or so I thought) they were able to have their technician Dustin come out around 3. I met with him he worked on it for about 45 min. I had to leave to head back to work so I left my daughter to be available. He stopped in and said he was done and left. About an hour after he left my husband comes home to check it all out only to find the waterheater now SPEWING WATER EVERYWHERE!! Once again, a flooded laundry room, mushy sheetrock, and flooded office closet. Soo awesome! NOT! I was and still am absolutely furious!! I called Dustin and got a voicemail which wasn't set up so you couldnt leave a message. Awesome. I text and sent a picture. He responded stating he was on another job and couldn't come until maybe sometime between 2-4 tomorrow (Tues). I'm sorry, but you just f*cked up my waterheater even worse with your sh*t soldering job making the copper weak. Horrible. DO NOT USE KEILLY PLUMBING!! They don't have a clue what they're doing. I will be filing a formal complaint on them as well. They not only cost me the $75 for the warranty charge, but because Mr. Rooter had to fix Keilly's shotty bs work, we had to pay $611.00 more to have it done right. Needless to say I will be canceling my American Home Shield warranty and will do my best to make sure everyone is aware of how poor of a company that Keilly Plumbing is. Homeowners beware!! We will recommend Mr. Rooter to everyone we know and on our socials for everyone to see. They are amazing and we are customers for life. Thank you Brett and Mark!!! read more

Updated review: After calling them and speaking with them about the charges, they were able to update it and I paid $900 less and a reasonable amount! Used them to identify and fix a water leak under the ground between my house and the main shut off valve. Plumber was amazing, but pricing ended up being insanely high and not transparent at all. I never got the contract of all the expenses before the work was done and was just shown it on an IPad. Had to call in to get a receipt for the work and they didn't want to send the receipt either, just wanted for me to pay which made me uneasy. Total cost for JUST the digging to get to the part was around $1200 and I was charged for a 6x6 foot dig when the hole in the ground is not that large and we don't have proof in pictures. Plumber was very knowledgeable though and they were quick to come out which should be noted. read more

So this is probably the best plumber I have ever dealt with in my 12 years of home ownership so far. First of all - this review is not only about Mr. Rooter in general, but specifically about the plumber I was lucky enough to use - Jason Henderson. The guy is a total BOSS! The work we had done was first of all to convert my electric cooktop to a gas top, and secondly, replace my water heater. Jason can out pretty quickly, got everything hooked up for the gas line and then when the inspector came out with his notes, Jason updated the little things here and there to keep it moving. The water heater was a whole other animal. The old water heater was 27 years old, so WAY out of code. Jason spent a full day removing the old one and getting everything up to snuff. He also went the extra mile of doing a final pressure test on the gas lines after everything to make sure that when the inspector came out we KNOW we will pass. There are so many other little things he kept doing throughout the ay that showed that he truly cares about his customers. It may not be much if I listed them, but to me and my family it was these extra little things that made a whole world of difference. I would definitely recommend Mr. Rooter to anyone as their prices and timing was top notch, but, more specifically, if you can get Jason Henderson on your job - DO IT! You will NOT be let down! read more

I was luckily able to get an appointment the Saturday after the ice storm happened. Michael G. came out and was awesome, friendly, and even gave me the heads up on some great TV shows to stream. I found the price to be reasonable, Michael's work to be quick and professional, and I am really happy with the work that he performed. Thanks guys! You got me back into my house before my spouse got out of the hospital, and at least the plumber that I got was a great guy who didn't BS me. Thank you, thank you, thank you! read more

I called and they responded quickly. The service was fast and reliable and I received a quote and explanation prior to the service. Tommy was great ! read more

Scammers. Don't let them take advantage of you. Improper diagnosis and installation led to more water damage to kitchen. Overcharged me by a thousand dollars. Refused to fix. Improper assessment of the garbage disposal that was broken. Charged me $1400, for a new one, and an hours worth of work. Two days later: New Garbage disposal doesn't work. New pvc pipe put in leeks water under sink and onto kitchen floor. A disaster. Called them to talk about the issue and send "repairman" back out. Michael told me there was food stuck in the NEW garbage disposal that was the problem....... Refused to fix working pipe, or any other part of the job. Refused to provide hourly service quote and breakdown of services I was charged. Spoke to the lady who scheduled the appointment and she too refused to provide a breakdown of services cost and charged. read more

Mr. Rooter Plumbing of Austin - NOT ACCREDITED!!!! - Plumbing Near Me - Austin, Texas

This our second time using Mr. Rooter. I called and was able to get an appointment same day. Celso the technician came out. He was very professional. He diagnosed my plumbing issue (leaking toilet) which resulted in a follow up visit to complete the job. He was prompted and it took a little longer than expected, he was patient and explained the additional problems encountered. Needless to say he completed the job. My husband and I were satisfied with the repairs and with our technician Celso. We will use them again. read more

I have used Mr. Rooter a few times. I have used them for foundation work, hot water heater, and a leaking dishwasher. I especially like Alex. They are very professional and I don't feel like I'm getting ripped off. I will continue to use them for everything . read more

Astonishing response time. They are almost like the fixit guy next door. Knowledgeable and professional. They are the "get it done" guys.

My kitchen sink wasn't draining . Plumber Byron Lewis came out located and fixed the problem quickly. He was very polite and made sure everything was cleaned up before leaving. Thank you, Mr. Rooter. read more

My problem was misdiagnosed. I made Mr. Rooter aware of this (I paid another plumber) and Mr. Rooter refunded my bill from the service call. They offered the refund without me even asking. My rating is now a 4. read more

Clogged kitchen sink drain problems. Called Friday a little after noon and was transferred to an answering service who took my order, explained the process then sent me a confirmation of an arrival Friday between 3 and 5pm. After waiting till 5:20 with no one arriving I called back and was told by the same answering service that they would contact the tech and find out his location. I received a call from Frank the on-call tech and I explained the problem with the no show and he contacted company dispatch who called me and informed me that the original tech never was given the callout. She told me that they could have Frank on site first thing Saturday morning and waived the dispatch fee of $69.50. Frank arrived bright and early and resolved the problem quickly after a brief encounter with a malfunctioning snake that he quickly repaired. Frank was the saving grace while their answering service gets an half Star rating. read more

They require a $49.95 "service charge" just to come out and provide a quote or estimate. I was looking for bids on a two unit tankless water heater upgrade for my home and Mr. Rooter is the only company that wanted to charge me a trip fee to provide an estimate. read more

My very old kitchen faucet started leaking quite a lot. Nick from Mr. Rooter Plumbing came over that day and suggested a replacement rather than a repair. He did the job quickly despite some difficulties in removing the old faucet. The new faucet is working great. The area was cleaned up perfectly. All round a job well done! read more

Call center confirmed no dispatch fee, then another call to change it to a $70 fee. Diagnosed the problem fine, then said it would be $1500 to change a kitchen faucet. These people are bait and switching and price gouging, avoid at all costs. read more

I asked for someone to come and provide an estimate for a new water heater. I was told a dispatch fee of $69 would apply, even for a sales call to provide a quote. I did not request, nor need service on my water heater - it's 20 years old and I'm looking to do a preventative replacement. read more

Mr. Rooter was awesome. They were scheduled for the day but due to my sewer mainline was blocked they worked me in and got the problem resolved. Michael did a fantastic job quickly clearing the line and then scoping the line to see what the problem was.. turns out there were tree roots that had caused the blockage. He took the time to explain to me that this was a temporary fix until the roots grew back and told me what it would take to fix it permanently. I was very pleased with the service and the honest and thorough work that Michael did so we knew what caused the problem and how to fix it from coming back. Thanks Mr Rooter read more

Responsive, and high quality craftsmanship for multiple repairs and updates on my 1975 home.

Mr. Rooter is not transparent or trustworthy and I strongly recommend NOT doing business with this company. They charge a substantial fee just to show up, and none of that is applicable to diagnosing or fixing the problem. They refuse to discuss their rates on the phone ahead of time, and will give you no estimate of the general rate for a specific service. Once at your home, they will quote you a highly inflated cost. In our case, their estimate to root a simple kitchen sink clog was more than three times what we finally paid another service to do it. This practice is intentionally deceptive and designed to take advantage of people in an already difficult situation. If a company refuses to discuss their rates up front, call someone who will. There are plenty of honest plumbers out there. read more

I had a gas leak in my fireplace and found it late in the afternoon. They called me back within minutes of me requesting a quote and even scheduled a technician to come first thing the next morning, on New Years Eve. The technician Alex was awesome. Extremely knowledgeable and courteous. He explained everything he was doing and even made suggestions on how I could save some money. He was quick and extremely efficient and went above and beyond to ensure everything, fireplace, appliances and all, worked correctly and safely to make sure my family was safe and the gas leak issue was resolved. What could have been a very serious situation was avoided because of the time and care Alex provided. Pricing was very reasonable and even lower than some of the other quotes I got. I will use this company again if I need any service and highly recommend them. Especially the technician Alex. I would give more than 5 stars if I could. read more

OK, WTF!! My shower drain clogged and I called Bret after reading the raving reviews. He was pleasant and professional on the phone. I asked for an over the phone quote and he told me that he would come out and assess the situation, then give me a quote. I got that response from a couple of people, so fair enough. We set a time for 1400, same day. This was at 0900 on a Sunday. At 1255 Bret calls and tells me that the typical charge for this type of service is $198.00! I'm like, hold on a minute. You previously told me that you would look at my situation then give me a quote. He was like "yes, that's true, I just want to let you know that it's typically $198.00". I said "well jeez guy, wish you could have volunteered this information four hours ago, because then I had a quote from someone else for $109.00!". Thanks Mr. Rooter for wasting my time and losing me a quote of $109! Fortunately, I was able to get the work done much cheaper than your typical $198 four hour decision making quote. read more

Appointment made for the same day. Plumber (John) arrived on time, diagnosed the problem fast and unclogged the bathroom sink drain pipe in no time. This is the second time that I used Mr. Rooter and I am very satisfied. read more

Reasonably priced work. Michael was helpful and informative with options for the repair. Scheduling was easy and communicated well. Would not hesitate to call them again for future services needed. read more

After talking to Bert at mr rooter he agreed the charge was to much and arranged a credit. The work was done satisfactory and I felt the credit made the cost reasonable. read more

I expect to get overcharged by Lawyers, but I did not expect to pay more per hour than a lawyer for a plumber to replace 2 copper flex pipes. I guess because I had already scheduled the condo HOA to turn the water off to the building, he knew I was over a barrel and needed to get it done then. Stephen was friendly and talkative which is what I expect when getting screwed. read more

Complete waste of time. Charged $50 for service visit for a 10 second quote of $400 for replacing kitchen sink water shutoff valves. Ridiculous estimate for $20 worth of parts. I ended up using a different plumber for $150. read more