Awful customer service. Slow moving employees. Placed pipe incorrectly. Poor workmanship. Will…read morenever use them again. You get what you pay for...they came in very very cheap.

Very Disappointed - Poor Customer Service Despite Being a Loyal Customer…read more I have purchased three HVAC systems and multiple additional products from 911 Mechanical over the years, so I expected better treatment as a loyal customer. Unfortunately, I'm extremely disappointed by how they handle warranty issues. The Carrier thermostat in my main home (covered under manufacturer warranty through 2030) has a failed LED display and needs replacement. It's a simple plug-and-play device worth around $250, but 911 Mechanical refuses to send me the part unless I pay a $189 "diagnostic" fee for a problem I've already identified. I could replace the thermostat myself in two minutes, yet they're hiding behind policy instead of helping a long-standing customer. This is not the first time I've been charged this $189 service fee. Previously, they charged the same amount just to tell me the system was giving frequent air filter alerts--something that also didn't require extensive diagnosis. I'm deeply frustrated. The lack of flexibility, poor customer care, and the recurring $189 service charge for minor or known issues is unacceptable. When a company treats even its best customers this way, it says a lot about their priorities. I cannot recommend 911 Mechanical anymore. There are better HVAC companies out there that value their customers and stand by their work--and warranties--without nickel-and-diming. I would have given 1 or 2 rating but no one reads such a low rating due to sometimes a personal conflicts.

My bathroom was in a big mess and I called Mr. Rooter to explain my concern, I had a clogged toilet…read moreand bathtub and i tried to act as a plumber but of course it didn't work. So like 4 minutes later I was contacted by their dispatch to let me know that their agent is coming in 35-40 min and exactly 40 minutes he was here. He did a very good job professional, and he's very polite and helpful, he knew exactly what he was doing. The bottom line he saved my life really I would like to take the opportunity to thank him so much for saving me. His name is Jason A.

Horrible experience. did not fix issue. water started leaking in basement and the service…read moretechnician left without addressing issue. minutes later the sewer pipe burst in my basement. they refused to arrange for cleaning or reimburse cost.

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.

Ryan Marlatt arrived on time, was polite, and understood my needs. His knowledge and helpful advice…read moreresulted in a contract saving me time and money. In one day AC unit was installed and completed, things are cool again. Would not hesitate to recommend them again!

Randazzo installed a new furnace and made the filter area too small to grab out without the filter…read moretearing apart inside. Also they did not complete all the new duct work i paid for. I had to check it myself as a 62 year old woman. And I had to call them back to finish the work I paid in full for. Now I wish I would have hired a different company because it is a pain to change the furnace filter. Not a good value, not good service for what I requested and not good quality in the end. A furnace is a long time commitment and not cheap. Go with another company. Take heed of my advice.

Very nice gentleman and knows his stuff fixed my sink down in my wash tub. He did a great job. I…read morewill use him every time. He was right out for his service call. Then came back was great

The owner is Jerry and he comes out at all hours and is very reasonable with his prices. I'm a…read morelandlord for a small building and needed some work on a leaking shower during the Christmas holiday week. When I called I expected to leave a message but he actually came by in 15 minutes!! The faucets were old and he was trying to find me the best and most reasonable priced option - although he did give me all the available options and an estimate on the prices for each option. I've also used this company for my home and office and I've always been pleased with the service and prices. I would highly recommend the Mighty Master Plumber!!

My sewer drain became plugged. What a nightmare! I called Roncelli Plumbing…read more They came out early the next morning. They were extremely professional, knowledgeable and explained everything to me. This is a family run business. The best of the best!!! Their price was VERY reasonable also. I HIGHLY recommend this company!!!! Kathleen from Shelby Township

Nothing you want more than a knowledgeable plumber! Customer…read moreservice was great from start to finish. They were quick to respond, friendly and again super knowledgable. I would recommend for any plumbing needs

A plumber named Scott, came out and fixed my clogged bathroom drain. It was a misaligned fitting…read moregasket that slowed the flow of water. He ran the plumbing snake down the pipe in the wall while he had everything apart and easy access . He was punctual, polite and professional. With a house full of long haired girls, it's inevitable that we'll need to call a plumber again and it will be Fischer Brother's Plumbing!

Jeremy installed a power-vent water heater for my father and he did a great and clean job, came on…read moretime and was accommodating to my fathers schedule. I now have a reliable Licensed Plumber I can call if I'm in need!

John was great! Very patient and detailed with my older parents. John ran a new line upstairs for…read moremain floor plumbing to a washer dryer combo. He was clean and tidy and gave mom and dad a rundown of all steps. He went above and beyond and installed the actual unit once all the work got done. I appreciated the communication and pics he sent to me!

John came in and absolutely saved the day! We had Hoover Plumbing over to help us clear out a…read morekitchen sink drain backup in our 3 year old house. They supposedly ran 75ft of cable to snake it - only to tell us it couldn't be unblocked with just a snake and we needed to do a $1500 jet power flush. I felt like they were giving us the run around, so I gave John a call - he came in personally on his day off and was able to power through the blockage with his cable. That's it! No add ons, or extras! John and his team are absolutely our primary plumbers from here on out, no question!

The best plumbers in Macomb county. Brian came the day I called and immediately found the problem…read moreand fixed it. I will never call anyone else again! Thanks so much- I thought I was facing a major renovation and Brian was so experienced, he easily solved my problem.

A qualified service technician showed up at my house within a few hours of calling. I had problems…read moreunder my sink with the pipes coming loose and getting the cabinets wet. The technician was here for a few hours and redid all of the plumbing under the sink so that it drained properly and held together, this company is staffed by real plumbers who do a good job.

Dolan with super dry was so great! Easy to work with. He did everything he said he was going to…read more Showed up on time and the job went very smoothly. Great crew! Price was fair and reasonable. Would definitely recommend him and his business!

Excellent customer service, great communication, fair pricing, and a job very well done. Highly…read morerecommend them!