Awful customer service. Slow moving employees. Placed pipe incorrectly. Poor workmanship. Will never use them again. You get what you pay for...they came in very very cheap. read more

Very Disappointed - Poor Customer Service Despite Being a Loyal Customer I have purchased three HVAC systems and multiple additional products from 911 Mechanical over the years, so I expected better treatment as a loyal customer. Unfortunately, I'm extremely disappointed by how they handle warranty issues. The Carrier thermostat in my main home (covered under manufacturer warranty through 2030) has a failed LED display and needs replacement. It's a simple plug-and-play device worth around $250, but 911 Mechanical refuses to send me the part unless I pay a $189 "diagnostic" fee for a problem I've already identified. I could replace the thermostat myself in two minutes, yet they're hiding behind policy instead of helping a long-standing customer. This is not the first time I've been charged this $189 service fee. Previously, they charged the same amount just to tell me the system was giving frequent air filter alerts--something that also didn't require extensive diagnosis. I'm deeply frustrated. The lack of flexibility, poor customer care, and the recurring $189 service charge for minor or known issues is unacceptable. When a company treats even its best customers this way, it says a lot about their priorities. I cannot recommend 911 Mechanical anymore. There are better HVAC companies out there that value their customers and stand by their work--and warranties--without nickel-and-diming. I would have given 1 or 2 rating but no one reads such a low rating due to sometimes a personal conflicts. read more

Their sense of urgency...well lack of...sucks. called last Saturday and left a message about my baseboard boiler/water heater and the error numbers that gave me. MONDAY morning I called about getting some one out here. Wednesday afternoon..The tech came out, called the manufacturer about the problems. I need another motherboard, mind you that they replaced last December. Tech calls for replace and was told the manufacturer place had 1 and put it on hold so 911 could pick it up on Thursday comes and nothing. Call this morning (Oct.18, 2924) and was told that wasn't the case and they were going to mail it. So in the mean time, no heat & no hot water. This unit was highly recommended when first installed and had problems right from the start. I'm really sorry I got the boiler read more

This was for a QUOTE....ending up going with another company that matched their quote and came in a bit cheaper. I can't speak to their work, as we didn't go with them, HOWEVER, they were very informative and professional and will keep in mind and share with friends. Thank you! read more

Overall positive experience, the installers worked very hard in the pouring rain to install our new furnace and AC. The installers did a great job cleaning up after themselves and didn't leave a trace when they left. They took the time to explain all the new functionality of our furnace & AC. We were provided multiple quotes and options, including options for very economical pricing. The installers did not wear masks, but were outside or isolated in the basement most of the time. read more

I've had this company come out a number of times and the process was picture perfect each time. On this occasion, we had a pipe leak over a water heater Keith P. Came out in a timely manor, took care of it quickly and thoroughly. He was professional every step of the way. In an age where it is difficult to find good repair persons or companies, these guys are rare and golden. read more

No stars, and I repeat no stars. Had 911 come out a couple of years ago to install 2 furnaces in 2 homes. Thought I would be able to get an air conditioner installed as a repeat customer. Made 2 separate appointments for an estimate as prices may be better at "end of season". The sales representative stood me up twice, yes twice on two separate day, even when they confirmed the appointment the day before! Horrible service here. Needless to say, I asked the owner to call me back. What happened to customer service, we will see if Ed L. calls me back. No longer a repeat customer. Helen Y. PS had to give it 1 star to get the review to post. read more

This company is so hard to get a hold of especially in need of emergencies caused by THEIR MISTAKES. Endless leaks on a NEW plumbing system (newly built home). They have caused so much damage to the electrical and drywall in the home. Definitely steer away from this company! They are not worth paying a dime for their garbage work. I'm not sure how this place is in business hence so many other bad reviews. Not a single positive review. This company is an embarrassment. They have no idea what they are doing and there is no way their plumbers are educated in this field. Truly pathetic. Causing so much damage in my home I can't imagine how many others they've caused nightmares for! read more

The technician I had was great. Definitely great at his job. Had two HVAC systems installed by them. One works great, the other, have had several issues. One of the customer service guys is great. But the time to call back or schedule isn't that great. read more

This company was referred through our Home Protection Plan, and was one whose service we had not used before. Jeff the 911 Heating Tech arrived on schedule, wearing a mask and freshly sanitized. He was courteous and friendly, while very thorough and honest in his assessment of the problem. Jeff worked competently to replace the blower motor; he really cared that his repair wouldn't require further service. Happy to say the heat is back on, and Jeff was impressively professional. read more

If I could give this place DOUBLE ZERO!!!!! I WOULD. This place has terrible customer service. This pass Monday 911 sent their(Comfort Consultant) representative with the initials "VLC" to my home as I was interested in a Furnance and AC. After explaining my interest he was more interested in a commission and tried selling the top of the line units amounting to $14,000.00 He then promised to send me estimates and I never got one. Just like these other reviewers they are TRULY!!!!!!!! UNPROFESSIONAL!!! I would not give any of these people a DIME of my money. I used Lakeview Mechanical they are great and care about working with customers. I also learned after buying these top of line units if after 10 years they stop running, parts cost in the 1,000's to fix. 911 Mechanical should be ashamed of themselves. Buyer beware, if you got these unprofessional folks to come out and follow up would be a miracle. Watch out for their false advertising in mailers. read more

Called them out to quote a new furnace/ac unit. Gave us what we thought was a good price, with rebates. Arrived to install on time as expected. Spent over 12 hours on install, apparently one guy of the two was a 1st day'er and no real help. They busted out the bricks on my outer wall 3x as wide as needed, can't find bricks to replace so I have an odd messy patch of mortar. Routed the white pvc pipes thru my water pipes way too close. Had to finish the next day. House stunk of nasty glue real bad. Running furnace made the whole house smell bad for almost 48 hours. Also pipes hum and rattle when it runs. Terrible installation. AC unit placed sticking over pad and obviously out of landscaped area. Also wired my wifi thermostat incorrectly, then tried to charge us $100 to rewire/fix it when the air didn't work 4 months later. Finally did gratis. I will say girls on phone were very helpful in submitting needed rebate forms, etc. Called to talk to owner, never around, no call backs, doesn't care. Definitely regret hiring, strongly not recommended. read more

Horrible customer service!! I had a tech come out to fix a part on our furnace (granted it's an older furnace), the technician didn't have the part on his truck and said he would order it and deliver it on Monday. We got a huge snow storm so I knew other customers would take precedence over my part, which is fine because our furnace still ran. However, after Monday came and went, nobody showed up, not even a phone call. I called the office to find out what was going on and after getting the runaround, I finally got a call back from Kelly. I was told that my part hadn't arrived and that they'd call me when it did. A few days went by and I got another call, I spoke with Mike, apparently the part was never actually ordered... because he said the part is obsolete and that he couldn't get it! After a quick Google search with the part numbers, several identical parts popped up. I felt as though they didn't care. If you want to get the runaround and not have the work completed, call this company! read more

This company does not stand behind what they sell even when it is under warranty. I highly discourage anyone using this company due to their pathetic service and support. read more

I had a new furnace, ac unit and hot water heater installed November 2012. By January 2013 the furnace was already having problems. January 24, 2013 the furnace stooped working, a technician came out and fixed the problem. Two more service calls in Winter of 2013 one it was determined the condensation pump was clogged due to lack of user maintenance (keep in mind this was a new system just installed a year ago) so I had to pay $99 to get it unclogged. The other service call the technician determined the exhaust pipes had been installed incorrectly by the previous 911 Mechanical employee so they had to be removed and then reinstalled them correctly. Winter 2014 comes around and sure enough the furnace stops working and needs service again. The condensation pump is clogged again only this time the technician notices it's clogged with PVC shavings which could have only happened during the initial installation so there was no charge this. Winter 2015 (October to be exact) I have a technician come out to do a furnace tune-up and maintenance check. He checks everything and determines there's no problems or additional maintenance needed. This cost me $79 which I didn't mind paying since the system was now 3 years old and I know furnaces require regular maintenance. January 2016 (3 months) the furnace stops working again, the technician comes out and determines the condensation pump drain trap needs to be cleaned, I explained to him a technician just came 3 months ago for the sole purpose of checking and cleaning everything out as to prevent future problems. The technician says he still must charge me $159 to clean the pump. In just 3 years of having a new high efficiency furnace installed I have had to call for service 7 times. The staff is always nice and cordial but 7 service calls for a 3 year old furnace is unacceptable! read more

I had a great service experience with 911 Mechanical. the technician arrived and was very professional, he provided great service and resolved my service issues quickly. The price at first seemed high, but after he left I check the price of the part on the internet and found that the price I was charged was actually cheaper than what it was listed on the internet. Its been over a week and the system has never ran better. I signed up for the VIP maintenance and cant wait for them to come out for my FREE check up in the fall! Thanks 911 Mechanical A++ Sincerely, John Pacito Shelby twp., MI read more