Jonathan communicated quickly and an appointment was made in a timely fashion. He was punctual,…read morevery professional, and friendly. He solved our problem with our range quickly and took care not scuffing up our wooden floor. His flat rate was very reasonable considering 4 other businesses said they could not help us. This young man is honest hardworking, very professional and willing to help no matter what the time or day. We highly recommend him for your next project!

In the beginning I thought I found the appliance repair person I would use going forward, but after…read moretwo attempts to fix my washer and me sending a text explaining the continued issue and calling, no response. Cost me $300 for absolutely nothing. VERY disappointing

Do not use Repair Services! It is a fraud. We had Serg come out and assess the problem with our…read moredishwasher. Serg charged me $75.00 to tell me that the dishwasher handle was broken. He said he could fix it for $250 and said he would order parts. I said OK, and waited for him to call me back. I didn't hear back after a week, so I called him. He said he still hadn't ordered the parts and was going to do that right away. I waited another 2 weeks, then 3 weeks. Today is 4 weeks. Nothing but radio silence from Serg. It's clear that he's done nothing but take my money.

Multiple jobs completed. Reliable and professional. Great job, Sergey. You're the man!read more

Dryer Repair. Updated Review:…read more Technician, Tony is a small business proprietor. He showed up on a Sunday as promised which was the result of a Saturday call for help. Disassembled pertinent dryer parts. Showed us the parts that were no longer functional. Replaced the part. On our acceptance of his recommendations, replaced some related belts and parts that were clearly worn. Cleaned up and re-assembled. Answered all our questions. His labor and parts charge was remarkably reasonable. He left his card and left us quite satisfied with having the dryer back in service. On the basis of that day's engagement, the experience was 5 Star. His attentiveness, professionalism, and general personality were exemplary. Alas, two weeks later the dryer again stopped heating. Called the number on the card, 720-908-4426, and it went directly to a automated "the box for this number has not been set up". Not a good sign. Went to the site: "Temporarily Closed Until July 31". An even worse sign. This led me to write this review and downgrade his "score" from a 5 to a 2. I did, however, use the email he had on his card to query him. While the phone number was unhelpful, the email worked and Tony got back to me very quickly. Real Life had and has imposed itself on him, requiring that he abruptly suspend business until the personal issue can be resolved. Based on his prompt and clarifying email, I raise his rating to 4; it should be a 5, and would be if (a) he had set up his phone messaging properly and/or (b) he'd posted a clarifying message on his web site. Neither oversight has anything to do with the quality of his work which was first rate. I suspect the exigencies of his emergence led to those oversights. While I'll likely have to get another service provider because Tony won't be available for a month, I'd wait for him if I could. I unequivocally endorse him and his work. Once he has resumed business, if I have any appliance issues in the future (which are inevitable) I will make him my first call. Life happens to us all.

Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

I bought a dryer two weeks ago and I was very happy with the service I got…read more They didn't try to pressure me to buy a more expensive dryer than I needed. They also don't charge for electrical cords, vents, and disposal of the old appliance etc. as many of the big stores do. They delivered my dryer the day after I bought it. The guys that delivered and set it up were very good, pleasant and efficient. The last time I bought an appliance from a big box store, the man who delivered it gave me a hard time because he had to switch the door of the washer from the right to the left which the store knew it needed to do. At F &H they did the same thing without the hassle. I have also used this store for years to repair my appliances which had not been purchased there. Excellent repair service. A plus is that this is a locally owned store! Becky S.

This repair shop and repairman are great! He repaired my…read moreWasher & Dryer as he should! I rate them 5 Stars! BUT! Home warranty company is as sorry as they come! They have failed me twice on repairs on my hot water Heater forcing me to pay out over$ 2300.00! Using some BS reason to deny payment! They are absolutely Lying scumbag crooks. Look them up on Google,They have paid out over $170,000,000 dollars that's (million) in class action law suits and still they are in business screwing many other people! Don't be one of their newest suckers! I rate them -0 Stars!.....all their employees are sorry lying pig scum! WRW 8/21/26

Not recommend. Unprofessional service from the guy who came out. Plenty of other businessread more

I've been relying on Custom Air this summer with their standard VIP Member Package and an actual…read moreservice callout for a home unit. Invoicing and payment can be done electronically which is very convenient. The techs Alex and Kyle have been knowledgeable and helpful during their visits. Very prompt and reliable so far in my experience. I haven't had to call upon any 24/7 emergency services at this time, but so far it's been a pleasant experience. I wouldn't hesitate recommending them to others. I don't have a gauge for value yet, but I'd continue to keep them around for my HVAC needs in Greensboro!

Woke up with no heat, outside temps low 20's, inside was down to 64. Just knew we wouldn't be able…read moreto get a tech out today due to demand. Was pleasantly surprised when my husband called, we were told a tech would be out at 2pm. Even more surprised when we got the call a couple of hours later, that a tech could be here in 45 minutes! The tech Alex was able to diagnose and replace the part that went bad in a timely manner. Alex is a very professional, very knowledgeable and very mannerly young man. Who explained everything that had happened to cause the part to fail. Such a kind young man and an essential employee and representative of their company. As well as the kind lady who answered the phone. Many thanks to Custom Air!

I need to add my own experience with Stan to the reviews found here. I first contacted Stan in July…read more2020 to do a dishwasher repair. He was prompt in responding by text, even if his all-caps text style is a little weird--not a big deal. I paid Stan the $99 fee to visit my house, and he informed me that the dishwasher would be more costly to repair than the unit was worth. He agreed to help find a replacement unit and install it, and the cost of that came to $603 for what was ultimately a bottom-shelf HotPoint dishwasher, which included the installation. I was just glad to have a new and functioning dishwasher, so this was all fine with me. Here is the reason for my negative review: my very new, less than a year old dishwasher keeps on leaking, and I have now had to have multiple service visits in the last six months to fix it. The service people showed me how the leaks have been due to faulty installation--first because the unit was not level when installed, and second because it was installed too close to the cabinetry which prevents the door from shutting all the way resulting in--you guessed it--a leak! So I am now in the same position as I was in last year: with a leaky dishwasher, and nearly $1,000 poorer. Thanks a lot, Stan. Maybe he provides a fine and reliable service for repair work. Maybe. But I wouldn't take the risk. There are plenty of other excellent repair services in Durham who can do the job for you. Don't go with Stan, and end up in the same position I find myself in.

Stan came out last minute to help me diagnose a leaky refrigerator right before I had to go on a…read moretrip. He was responsive, flexible, and helped me not only diagnose the issue but understand the common failure modes so I had a better handle on diagnosing issues like this in the future. He had a good attention to time / value and was even though the ultimate issue was a faulty liner that would have been too expensive vs. getting a new refrigerator (mine was already 10 years+), he helped address my immediate concerns about stopping the leak and left me with good recommendations.

I needed my heat pump replaced due to a leaking coil. Swaim was not only cheaper than EANES by a…read morefair amount, but they were also much easier to deal with: zero pressure, no sales pitch, they just gave me the quote and didn't bother me trying to sell me on agreeing immediately and follow up 30 times in 2 days with pressure to sign. The team who came and did the actual work were extremely friendly and did a great job. Nick was the lead installer and he was excellent, knew what he was doing and knocked it out like a proper pro.

Sammy with Swaim Electric came out on this 103 degree 4th of July holiday, got my AC running in 5…read moreminutes. He was super nice too!!! I thank you but my German shepherd thanks you even more!