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    Mr Tile

    4.5 (31 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Mr Tile

    Carpet installation

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    Bryan C.

    -MR. DISAPPOINTMENT- A no-call, no-show for the initial quote appointment. A first impression I should have took as a warning instead of calling them back. 9/1/20- Master bathroom floor tile, countertop replacement with new sinks, baseboards, shower demo/tile installation, using supplied trim/faucets. -Quoted 5 days to complete all work - ended up taking 3 weeks; Workers showed up at random, if they even showed up at all. Communication was mostly non-existent. My calls and texts ignored. When I did get to talk to someone, I got excuses. The floor tile and baseboards turned out great but they cracked my toilet, glued it back together and said nothing. Also, a paver went missing from my dog door entrance (which is right next to where they were working). When I brought these up, they did pay for the toilet but told me I was crazy about the missing paver. 5/31/21- A water leak was forming underneath the shower tile, coming out of the grout near the outside base where it meets the floor tile. He was out of town when I called him about it. It took weeks and so many calls to finally get him to come look at it. When he saw it in person he tried blame it on the glass installation but I was able to prove that it was coming through the tile. He reluctantly agreed to come back the next week to fix it but no-called, no-showed. -After calling and texting and getting ignored, frustrated, I applied silicone sealer to the entire inside of the shower tile thinking this would fix the problem. I thought I did, because the leak stopped from this spot. I was thinking life was good... 1/17/23- I noticed my drain sounded like it was going a little slow for the past few months so I decided to check it out. When I went to look, there were long tree roots growing into my drain from in-between the shower floor tile and drain flange. I found water damage on the opposite wall with roots growing underneath the carpet/baseboards. I didn't see this until now because I have furniture in this area. At first, I thought maybe the roots found their way in by sheer will, but the waterproofing has to be compromised somehow. I was willing to give Mr. Tile the benefit of the doubt, maybe the roots played a part in damaging something. I went with a licensed and insured company to do the work, they said that at least the floor and first layer of wall tiles would have to be demoed to redo the waterproofing. -I would need matching replacement tile so I went back into Mr. Tile's shop to get some. I asked him were he's been. He must have "forgotten" to come fix my leak. Unfortunately, the tile I needed was unavailable. He was nice enough to give me some free tile that matched my bathroom floor (I ended up not using this), but now I feel like maybe he just wanted me out of his hair. 3/14/23- Demo begins - revealing loose backers, missing backers, tiles are able to be removed by hand because of the hilariously poor application of the thin set. Large holes/gaps where water got in. The photos speak for themselves, there was clearly a problem with installation and this was NOT done right or by someone with experience. -I immediately sent a text bringing this to Mr. Tile's attention, demanding he make this right. It's now almost May and I have yet to receive a response. I ended up having to redo the entire shower/tub tile and the glass enclosure. Don't trust someone who doesn't stand behind their work. It cost me thousands for making that mistake.

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    3 years ago

    Reliable, outstanding customer service, quality of work is amazing!! I highly recommend Mr. Tile! Jimmy is great!!

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    8 years ago

    What a great shop. The staff was helpful and knowledgeable, the displays were professional. We are happy with the tile we purchased.

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    Ask the Community - Mr Tile

    Do you do flooring in Mesquite Nevada?

    Hello Lorry, We have a great amount of clients that come from Mesquite to purchase materials from us. There is also great installer that works in Mesquite his company name is… 

    I'm looking to replace the tiles around my fireplace. If I buy the tile from your store are you to cut them for me to the size I need?

    Hi Valerie, Unfortunately we do not do any type of tile cutting in our showroom or warehouse.

    Don’t See Your Question? Ask Away!

    Review Highlights - Mr Tile

    The owner, Jimmy Hernandez, is a pleasure to work with and is clearly committed to doing first rate work.

    Mentioned in 19 reviews

    Read more highlights

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    Vegas Flooring Outlet

    Vegas Flooring Outlet

    4.7
    (312 reviews)

    Everyone is amazing! From Jimmy, the salesman, to the installer's. Great customer service! Plus the…read moreproduct and the end result are unbelievable! On top of all that, they're very affordable. Vegas Flooring is the only flooring company to use in Las Vegas!

    We were so excited to remove our old tile and carpet that was built with the home. We wanted to…read moreupdate the floors to something easy to keep clean and that would be durable to welcome our new puppy. The customer service was good. I just wish we were sold a better quality product. I relied too much on the sellers word without scrutiny. It has been over just a year the floors were installed and we have cracks. The one video shared was recently fixed but we now have another crack upstairs and I am left with no additional flooring to fix any further damages. Per the seller this product is no longer available. I waited to review Vegas Flooring Outlet this long to ensure we were sold a quality product which seems unlikely. I am disappointed with the quality even though they look good we will have a lot of issues with cracking. It's like walking on eggshells- literally. After reviewing online opinions this type of problem is due to the lack of quality of the product. Also the flooring was not leveled properly. New flooring should be expected to last at least five to ten years before needing replacement. I feel gotten over and I will consider another flooring company for future projects.

    Silver State Floor Restoration

    Silver State Floor Restoration

    4.9
    (161 reviews)

    We could not be happier with the job Gus and the team from Silver State Floor Restoration did on…read moreour tired stone floors. The flooring suffered for many years. The years of foot traffic, kitchen spills, plus aging pets who made their own "contribution"; we needed a deep cleaning but knew we would never enjoy beautiful floors again. We were wrong. Gus visited us for a consultation and quote in July, but it was not until six months later we were ready to get the job done. I called the office and our quote was quickly located and the job was scheduled. On the big day Gus and his army arrived promptly on time. His expert team - there were six in all - went right to work getting the work area prepped for the job to be done. As with just about any project the prep work is key. They expertly wrapped our furniture and appliances - protecting them from the deep cleaning our floors were about to receive. They carefully removed furniture taking very good care of our home during the work. This team work very hard. They never took a break. They paid close attention to every detail. It was amazing to watch. After the cleaning it was time to deal with the aging grout that was stained and damaged in many places. We opted to have the grout painted. Gus showed us the options by painting a few areas. We opened and closed the shutters to see how each looked under the different light. Once selected the color that everyone on the team grabbed a brush and went to work. The sealing process followed and then it was time to reset the furniture. This team from Silver State Flooring Restoration worked their you-know-what off. The result is we have stone floors that look nothing short of amazing. We are more than pleased with the quality of the work. The price we paid and the aftercare we can now expect. We are more than happy to recommend Silver State for YOUR home or commercial project.

    Silver State Floor Restoration is THE BEST. My floors were dull and dirty and now my travertine has…read moreits glossy shine back...they look beautiful. Ask for Gus. He will take great care of you Melody Hernadez

    Mr Tile - carpeting - Updated July 2026

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